Review from R J (Nephew of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

My aunt, aged 100, had to move from her previous care home in September when it closed. She was made very welcome at Woodlands and I have noted how friendly and caring the staff are and my aunt now feels very settled and content.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for your review, we're so pleased to hear that your aunt is happy and settled at Woodlands Care Centre.

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Review from Tabitha I (Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience

My mum has been in the woodlands for about 18 months. We was going to move her to be closer to home but she seems very settled there, so she is staying. The carers and nurses are lovely. The management is helpful if we have a problem or questions answered.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave a lovely review about your experience of Woodlands Care Centre and we're happy that your mum is settled at the home.

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Review from Inna H (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

My mother has been with Woodlands Care Home for over three years. My mum arrived there during the Covid lockdown, we were unable to visit, Woodlands Care Home communication was amazing, videos via tablet, and telephone updates during a week, made the transition into care very easy for mum and family.

Mum's condition has worsened over the last two years and care staff coped amazingly well. The Woodland care home provides a nice, happy, friendly environment for my mum. Any concerns are dealt with very quickly, efficiently, and well-communicated.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave a review for Woodland Care Centre, the team at the home pride themselves on their dedication and passion for the residents and their families and we are pleased to hear that this has been part of your experience of the home.

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Review from W D (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience

Woodlands provide an excellent care setting for my dad, who is very happy there. He has been there for nearly two years now and certainly made the right choice. We have found standards of communication and cleanliness very high.

Reply from Rubina Manager, General Manager at Woodlands Care Centre

Thank you so much for your kind words. We take pride in looking after your relative - very glad that he is settled so well in the Byron unit. I will pass on your review comments to the team.

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Review from Clare B (Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

Clean, comfortable, great staff. Friendly atmosphere. High level of care and support! Would highly recommend it! Welcoming to friends and family. Individual needs catered for. Great activities you can participate in.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave such a lovely review about the home and we are pleased to hear that you highly recommend Woodlands Care Centre.

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Review from S G (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

I am happy with the care that my mum receives. I know she is looked after and caters for all her needs. Would recommend. The food and care is excellent. I can go home and know she is receiving all she needs.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave a review about Woodlands Care Centre. We're pleased to hear about your experiences of the home and that you are happy.

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Review from Mette J (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

My lovely father-in-law has now been at Woodlands for over three years. We are so grateful for the love and incredible care he receives. The attention to detail to the individuals’ needs is amazing, and we feel he could not be in safer hands. He is always clean and groomed, and they pay attention to

his clothes. He is always in a good mood and is very happy there. The communication with the staff is very good, and they are all very approachable.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave such a positive and thoughtful review about our home; your feedback is truly appreciated.

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Review from Helen S (Sister of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

I am a regular visitor as my sister is a resident of Woodlands Care Centre during all my visits I am always impressed by the level of care that I witness. The home is very well maintained and I am always particularly impressed by the quality of the common areas. It is always comforting to feel that

my sister is in good hands.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

It is always so lovely and encouraging to read the thoughts and experiences of loved ones who spend so much time at our home and we are so pleased that you are impressed. We very much appreciate the time you took to leave your review.

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Review from C R (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

My husband is always treated with respect and is well cared for by extremely kind and patient staff. I have been well supported through this distressing time, everyone is very kind. The care centre is always clean. My husband tells me the food is excellent!

Reply from Rubina Manager, General Manager at Woodlands Care Centre

Thank you so much for your kind words of appreciation. I will pass your appreciation to the team. It is a pleasure to be leading such a caring team.

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Review from Tracy E (Friend of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience

I can not thank all the staff enough for what they do. My mum's neighbour is a resident at the home; he has a long-term illness, in which he will not get better. The staff go above and beyond to care for him. They have a laugh and a joke with him and make him feel happier throughout the day. On our

visits, the staff always greet us and let us know how he is doing. He does become tearful at times, but all the staff rally around to cheer him up. We couldn't name individual staff as they are all friendly and helpful; you all do an amazing job. We thank you for the care you are giving our neighbour. We visit fortnightly to see our neighbour and have got to meet most of the staff at the home.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

We are truly overwhelmed by your review and your thoughts about our home. The team at Woodlands Care Centre really appreciate your comments, and we're so glad to have your neighbour and you all as part of our Woodlands Care Centre family.

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Review from L V (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

Woodlands is bright and clean. Rooms are lovely. Staff are friendly and caring.
They did all they could for Dad, even though Dad's needs were more than most, they did what they could.
Lots of activities are put on for the residents. The gardens are lovely for some much needed vitamin D.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for taking the time to leave a review for Woodlands Care Centre. We appreciate your feedback, it is really valued and we will pass it on to the manager and the team.

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Review from Karen P (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

My mum has been resident only a short while but the care she has shown is warm and shows great empathy for both my mum and myself as a daughter facing the impending loss of Mum.
The nursing staff have taken the time to listen and to adopt a person centred approach to care planning.
The carers have

unfailingly shown mum warmth and respect.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for taking the time to leave a review and we appreciate your feedback, especially at this time. As a home being compassionate and supporting residents and their loved ones is at the heart of everything we do; it is an honour to be able to be there for you both.

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Review from Vikki B (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience

Woodlands Care Centre in our experience, is an excellent care home, they are extremely caring and we feel reassured that my dad is being well looked after. They offer a wide range of activities which are excellent there is something on every day from live singers to pottery classes which you can see

photos of on their social media page which enables you to see pictures/videos and feel a part of what your loved ones have been doing which is really reassuring. All the staff and carers are so friendly and helpful and extremely caring.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave a review. We appreciate your comments and feedback about the team, the home and care. We especially love hearing your thoughts on the variety of activities and events the team organise.

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Review from G E (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience

The staff are caring and work very hard. My dad seems to be well looked after, especially with him often being challenging, given his condition. We are always made to feel welcome, which helps make a difficult situation somewhat bearable.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave us feedback, the team at Woodlands very much appreciated your feedback.

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Review from S M (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

The unit has been our father's home for the last five months. It feels like home from home. The staff go above and beyond with the residents and family. If any requests are given from the family about the resident, the staff act straight away. We could not ask for a better place for our father to be

in. Any other staff that we meet who are not in the unit are very kind and compassionate. We highly recommend this care home!

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for leaving such positive feedback; we very much appreciate your comments.

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Review from Stephanie H (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience

The staff are genuinely lovely. Always happy to try to answer any questions we have. Dad is far more settled here. They get him involved with activities. The activities team are amazing, Dad has gone from refusing to mix with other people to joining in with lots of activities including church services,

pottery, arts and crafts and enjoying various musicians who visit and perform regularly. Dad loves music. It gives us peace of mind that Dad is well looked after. The food is excellent too! Also if we ever have any concerns about dads health or wellbeing, I am confident that if I talk to a nurse or dementia champion that they will look into how they can support him.
We are coming to the King’s Coronation celebratory garden party on Saturday afternoon which will be fun. Thank you all so much.

Reply from Rubina Manager, General Manager at Woodlands Care Centre

Thank you so much for your kind words. It's a pleasure for my team to look after our residents. He does enjoy the activities sessions.
I will pass on your kind words of appreciation to the team.

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Review from Karen P (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

My dad was with Woodlands on Coleridge floor for a short period before he passed away but I couldn’t have asked for better care. Every member of staff from the domestics to the home manager were lovely, they looked after him and the family at all times. I was so happy he was there. The nurse was so

caring, thankyou to everyone.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for your thoughtful review of your experience at Woodlands Care Centre. We will pass on your review to the team as I know they will be touched and very much appreciate it.

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Review from Steve H (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

For nearly five years my mum was in the loving care of Woodlands and their excellent staff. As her condition changed they responded with kindness and consideration, always taking the time to keep us informed and welcoming us when we visited. During COVID they made sure we got as much contact as possible

with Skype calls and regular updates. Can't recommend them more highly.

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

The team at Woods Care Centre really appreciate your comments about the home and the service. Thank you for taking the time to leave the review.

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Review from Robert W (Son-in-law of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

My mother-in-law has been with Woodlands Care home for 3.5 years, with increasingly severe levels of dementia. She stayed in three different units during her period, according to her needs.
During this time we received nothing but excellent levels of love and care from Woodlands. All the staff knew

her, not just the ones on whichever unit she currently was with. The teams there took great care to try to stimulate people with activities according to their needs/abilities throughout the progression of Alzheimer's / Dementia/ageing (as appropriate), and were always respectful, even when she had lost the ability to recognise people or respond verbally.
The place looked bright and inviting whenever we visited.
Over the COVID lockdown period and after, the team kept us in touch with her as much as possible (eg via video calls), and were exemplary in their cautious policy and practices over possible COVID infections.
We would strongly recommend this care home, (if you can afford it).

Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for your feedback on the home and the team at Woodlands Care Centre.

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Review from edward h (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience

Mum has had good care at Woodlands Care Centre and is only leaving so she can move nearer her family. Many thanks to the staff for all their help she has always been happy with her time at Woodlands and that is very special to her for making her feel safe and happy.

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Woodlands Care Centre

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Funding & Fees Guide for Woodlands Care Centre

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