Review from John C (Partner of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience

My partner, who was also my cousin, was cared for superbly from Nov 2015 till she died in Feb 2019, and during that period I had no reason for serious complaint. All my requests were attended to with courtesy. Her written Care Plan, which I reviewed periodically, was comprehensive and kept up to date.

She was treated with dignity and care, with her changing needs being appropriately met as she slowly succumbed to the effects of Parkinson’s disease and strokes. Her medication was administered regularly with a properly organised system. Her room and the Home generally were kept clean and tidy, and the staff were always cheerful, helpful and willing.

Regular entertainment sessions were organised for those who were willing and capable. There were also facilities to interest residents, such as the cinema and the interactive “magic table”.

Altogether I was very satisfied with her treatment and care and could sleep easily trusting she was being well looked after.

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Review from Alistair M (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

Woodlands Care Centre provided excellent care for my mother through her final stages of dementia. I can't praise the staff enough for their care and compassion. The facilities and environment are very well maintained, friendly and comfortable.
I have no hesitation in recommending them to future residents.

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Review from Steve R (Son-in-law of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience

My father in law came to Woodlands directly from hospital following a fall. He was hospitalised for 4 months waiting for a placement and was not in good physical health and diagnosed with dementia. I was grateful for Woodlands accepting him. During the next three and a half years he grew in strength

and called his room his little home. The staff helped him and his family to understand this new journey of sadness, but it became a happy, safe and friendly home for all. We all gathered comfort from the friendship we built with the staff, easing the burden of dementia. The numerous activities, outings and parties that were put on for the residents are first class and to see everyone smile is amazing. He was cared for in every way and all his needs were met, without any fuss, no matter what his demands were. I visited at all times of the day and never had cause to complain about his personal care even at his journey's end. I cannot thank Woodlands enough only by saying can you book me a room!

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Review from Jacqui R (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience

My dear dad was a resident at Woodlands for nearly four years from February 2015. Sadly he passed away on the 17th July but I do not have enough words to express how my dad was treated right up until his passing. The respect and the dignity that was shown was excellent. The care that my dad had both

on Wordsworth and on Byron never faulted no matter what time of day or evening I would visit. There was nothing that was ever too much trouble. It became my dad's home but also our 2nd home as we also were made to feel so welcome. I would like to thank the staff at Woodlands for everything they have done for my dad from the domestics to the managers (the list would be too long) because without them my dad's latter years may have been very different. I am now going back as a volunteer to give back to Woodlands what they gave to my dad and I say thank you all.

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Review from Owen J (Resident) assisted by family/friend published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience

I have been comfortable since the beginning of my stay and find the staff friendly and accommodating. The food is excellent.

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Review from Sheila O (Wife of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience

My husband was admitted for a weeks respite following discharge from hospital. He had spent a week in hospital after being attacked the previous Saturday evening. He had had a bleed on the brain which had given him a chronic headache and he was also hardly able to get out of bed. In hospital, he had

become very depressed and had refused to either eat or drink.
The nurses and care staff at the home were absolutely wonderful with him. Within a few days he was much happier, and they were encouraging him to eat, drink and wash independently. Although his headache persisted, the staff were so kind and caring towards him and his mood improved dramatically. I would never have been able to look after him for that initial week after his hospital discharge and I am so grateful to everyone at The Woodlands for their kindness and support both to my husband and to me on my daily visits.
I would have no hesitation in my husband coming in again and I really cannot thank them all enough.

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Review from Helen T (Daughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience

My father has been a resident since Summer 2016. He is in the Residential Dementia unit. He has been content and generally well cared for. The staff are friendly and very helpful.

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Review from Mary P (Daughter-in-law of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

Since our relative moved into care in October 2017, we have been encouraged by the care and support which she has received from staff, at all levels. For the majority of the time, our relative is settled and accepting of where she now lives and on occasions when she does become sad or distressed, she

is well supported by staff on the unit. As visitors, we are always greeted in a friendly manner by staff on duty, who are always willing to discuss any relevant concerns with us.

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Review from Brian H (Husband of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience

1. My wife was at Woodlands for a week of respite care.
2. On my first visit, the open and friendly reception set the right tone.
3. My wife was able to have a visit for lunch for some familiarisation before her week of care.
4. Management was accessible and flexible in assessing needs.
5.

Overall atmosphere friendly and caring.
6. Staff attentive and caring.
7. Room clean and to a decent simple standard.
8. There were some concerns over unpacking clothes etc., dressing, washing hair and missing spectacles. These were not serious in terms of the overall care and were addressed with staff by management.
9. My wife appeared to have a stress free week and visits by myself and a friend found her calm.
10. I was impressed by the management's philosophy, which was to see caring for my wife as a partnership between the home and me.

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Review from Jo L (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

I have been so impressed by the care given to my mother who suffers from dementia. The staff at Woodlands Care Centre are so kind, patient and thoughtful. There are many activities on offer and people are treated with dignity and respect. Above all my mum is safe and happy - in fact, she thinks she

is on holiday!

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Review from Sandra C (Wife of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience

Since my husband has been a resident at the Woodlands his care has been excellent from all concerned. All the staff are friendly and courteous and care for my husband with his sometimes challenging behaviour (due to his dementia) calmly and with respect. He always looks clean and cared for and he has

a lovely bright room. The staff at the Woodlands have helped to make this difficult time in both our lives more bearable.

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Review from T M (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

A well-run care home.

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Review from John C (Husband of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Unlike another home my wife was in at Peterborough, where she was not washed or cleaned for days, since she has been at Woodlands she is washed and changed daily. She is bedridden and has to be fed like a baby. The room is always clean when I visit and the staff are very polite and helpful and friendly.

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Review from John C (Husband of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience

My family and I visited 10 local Care Homes 3 years ago and fortunately, we were offered this home which was our first choice for my dear wife. All the staff, management, carers, housekeeping, kitchen, activities and gardening staff have always helped and shown great care and kindness to my wife and

me.
There have been instances not always perfect but any concerns have always been quickly dealt with.
This gives me an opportunity to say my many thanks to all at for making the past 3 years as easy as possible during this extremely difficult period in our 62 years of married life. I have the freedom to visit every day and to see the care and kindness needed as we both grow old. Thank you.

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Review from Kim V (Mother of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience

My daughter, who has been suffering from MS for the last 20 years, is immobile and completely dependent on her carers.

She has been in Woodlands since 2011, in a lovely light room with ample space for her belongings.

Woodlands is being run very efficiently by wonderful, dedicated people.

And

nothing but praise for her kind and compassionate carers, always ready to help. I especially admire their patience with my often difficult daughter.

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Review from J M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been here for eight years and has never had any complaints. All the staff whether management, office or carers are always friendly and treat patients with respect.
There are always things going on and trips out if patients wish to go.
The food is very good.

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Review from S C (Mother of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience

My daughter and I first heard of Woodlands Care Centre whilst my son aged 41 at the time was a patient in hospital. The staff on the ward made an initial recommendation. My daughter made contact and within 24 hours the manager had visited my son to make an assessment. She was wonderful, it must be said

that my son had complex issues at the time and the improvement that has been made between them and now is incredible. He has a wonderful home for life.

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Review from Michelle T (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience

Having to make the decision of putting a loved one into a care home can be extremely stressful and upsetting, but on finding a placement at Woodlands Care Centre for my mother, we discovered our fears to be alleviated. My mother had resided in the home for 8 years until her recent passing and was treated

with the utmost respect, dignity and affection throughout.

The staff were always so friendly, helpful, knowledgeable and always on hand if we needed to ask any questions. We found the everyday running standards of the home exceptionally high, with a full and varied activities schedule. The cleanliness of the care home was to a very high standard and the meals always looked appetising. Our family were welcomed at any time of the day or week and always given privacy if required with our mother. We had peace of mind knowing that our dear mother was being looked after exceptionally well.

In conclusion, we would have no hesitation in highly recommending this care home.

Reply from Celia Hardill, Regional Operations Manager at Woodlands Care Centre

We are proud of our staff at Woodlands Care Centre and the care that was delivered to your mother. Thank you for taking the time to complete a review and the staff will be very pleased to hear your kind words.

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Review from N B (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother has now been at Woodlands care home for two years. She is very happy and feels very safe and secure. She always enjoys the meals and really likes the entertainment, particularly the music/singing but also enjoys the trips out.

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Review from Joy V (Wife of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Woodlands for almost three years. I visit daily at any time and am always welcome. The rooms and corridors are cleaned daily and always smell fresh. The staff are dementia trained and residents are treated with dignity and loving care. The Wordsworth Unit has 20 rooms

and a full-time nurse at all times.

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Woodlands Care Centre

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Funding & Fees Guide for Woodlands Care Centre

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