I cannot praise this care home enough and thank all the staff for the care they give my husband
S P (Wife of Resident)
Thanks to the care and the support of the staff he is strong enough to move back to his home town.
F H (Daughter of Resident)
The home is clean, the rooms bright and the staff friendly.
C H (Daughter of Resident)
Aspen Grange Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.
Aspen Grange Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Aspen Grange has a Review Score of 9.8 (9.815) out of 10, based on 25 reviews in the last 2 years. Over all time Aspen Grange has 94 reviews.
Review from Joseph R (Son of Resident) published on 30 January 2024
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you so much for your very kind words, it was a pleasure to care for him if only for a short period of time.
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Review from Daniel C (Son of Resident) published on 26 July 2023
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you, it was a pleasure caring for Mum, she was a character and kept us all amused, she will be sadly missed by everyone at the home, your kind words mean a lot. Thank you.
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Review from Julia R (Sister of Resident) published on 22 July 2023
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you so much for this lovely review, your sister was a big part of the Aspen Grange family and will be truly missed.
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Review from H M (Niece of Resident) published on 28 May 2023
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for this review, we appreciate your kind words.
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Review from Mary B (Daughter of Resident) published on 21 April 2023
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for your kind words and positive review, we are so pleased you are happy and that your relative has settled well.
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Review from S T (Daughter of Resident) published on 2 February 2023
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for this review and your kind words, thank you for choosing Aspen Grange for a home for your Father.
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Review from Daniel C (Son of Resident) published on 19 January 2023
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for the review, it is lovely to hear such kind words and appreciation.
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Review from V H (Wife of Resident) published on 10 May 2022
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Review from Jo R (Daughter of Resident) published on 10 March 2022
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Review from Steven D (Son of Resident) published on 31 January 2022
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you so much for your lovely review, it was a great pleasure to look after Mum.
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Review from C A (Daughter of Resident) published on 13 September 2021
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you so much for the lovely review, it is a pleasure to look after mum at Aspen Grange.
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Review from D W (Brother of Resident) published on 17 August 2021
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for your kind words and the lovely review.
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Review from Lynne C (Daughter of Resident) published on 2 June 2021
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you for your review Lynne, it is lovely to see you back in the home again.
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Review from Keith D (Friend of Resident) published on 2 June 2021
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for the lovely review Keith, I am glad you are happy with the care provided.
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Review from D P (Son of Resident) published on 27 May 2021
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much for this review and your kind words.
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Review from M B (Son of Resident) published on 19 April 2021
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Thank you for taking the time to complete a lovely review for us.
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Review from Veronica S (Daughter of Resident) published on 19 April 2021
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Thank you for very much for taking the time to complete a lovely review.
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Review from Michael F (Husband of Resident) published on 12 April 2021
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Review from Linda (Daughter of Resident) published on 3 March 2021
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Reply from Sharon Thompson, Home Manager at Aspen Grange
Thank you very much Linda for writing this lovely review.
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Review from Sue (Great-Niece of Resident) published on 12 February 2021
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The Review Score of 9.8 (9.815) out of 10 for Aspen Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for Aspen Grange is calculated as follows: ( (238 Excellents x 5) + (54 Goods x 4) ) ÷ 292 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aspen Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2023
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Job Title: Care Home Manager
I joined Aspen Grange as Manager at the end of January 2020. Having worked in the care sector for over 20 years, I have extensive experience as the registered manager of three previous care homes. These include residential and nursing settings, including supporting people living with dementia.
I have personal experience of looking after a family member with dementia, so I understand the impacts of the condition from both sides. My journey in care began as a care assistant 21 years ago, working my way to Home Manager, having achieved my Registered Manager award.
I am a firm believer in person-centred care to achieve a good quality of life for our residents. With the right care and environment, you can truly make a positive change in residents’ lives. I’m looking forward to working with my team and being part of the Aspen Grange Family.