Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ
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9.6 73 Reviews
  • Canning Court Care Home, Stratford-upon-Avon
This purpose-built facility is newly refurbished throughout with modern living and dining areas.

The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location whilst bedrooms provide comfortable and stylish accommodation, complete with ensuite bathrooms and flat screen TVs.

Food preferences are discussed on arrival, as the home looks to ensure meals are nutritious and suited to dietary requirements. Residents can eat in comfortable dining rooms, the privacy of their own bedrooms or while welcoming visitors.

The activities programme is designed to embrace personal choice and interests, with many events and scheduled entertainments on the calendar, as well as regular trips and outings. Friends and family are always welcome to visit and join in.

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Care Provided by Canning Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola French (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Canning Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room

Canning Court Care Home Reviews (73)

Total of 73, showing 21-40
9.6

Canning Court Care Home has a Review Score of 9.6 (9.567) out of 10, based on 29 reviews in the last 2 years. Over all time Canning Court Care Home has 73 reviews.

Overall Experience

  • 44
  • 22
  • 4
  • 2
  • 1

Date Published

73
5
13
29
44

Review from L W (Grandson of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nana is nice and calm where she is. Her room is lovely and airy with a nice view. All of her clothes are kept well and she doesn't smell.

Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Nana's stay as comfortable as possible.


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Review from Paula W (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely to see Mum comfortable at Canning Court Care Home. The staff know her well and provide activities. Her dignity is very important and her room is lovely. Everything smells clean and fresh, she loves the food.

Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Andrew W (Son-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is relaxed and settled at Canning Court Care Home. The staff are really friendly and informative.

Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother-In-Law in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Hilton S (Husband of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my wife is being looked after. Her room is clean, the carers look after her needs exceptionally.

Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from A B (Wife of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday we (my husband and I) joined many others for an entertaining musical afternoon. Wow! What a wonderful time we all had, singing all the old songs, laughing, clapping to the music and then partying with a lady resident for her birthday. We all shared her lovely cake (thank you to the chef) and
cups of tea etc. Everybody had a really lovely time, organised by the activities ladies. The man with his music and guitar was very good.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. We are glad you enjoyed the musical afternoon at our care home and hope you have fond memories from the occasion. The team at Canning Court are thankful for the appreciation for organising the event and we are happy you were able to enjoy the entertainer also.


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Review from Alison T (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Canning Court Care Home for over a year now and has settled in well. The staff are all very caring and work hard. Her health is well looked after.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your kind words. We hope Canning Court Care Home did everything possible to make the transition as easy as possible and we are very happy to hear that your mum and you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care.


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Review from Judith C (Wife of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience was very good.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Jackie B (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the 'coronation party' and had a lovely afternoon.
Well organised as always.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from S O (Daughter of Resident) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for all the care and support you showed during my dad's time with you from November 2022 through to early April 2023. Your dedication and thoughtfulness throughout were amazing.

Reply from Rebecca Kellegher, Customer Service Adviser at Canning Court Care Home

Thank you for your review. We are pleased to hear how much support was offered during your dad's stay with us at Canning Court Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from P R (Son of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After putting our safeguarding concerns in writing to the manager of the home, no attempt has been made to contact us or reassure us of any improvements the home has made in the way our mother is being supported. During visits it is apparent a lack of staff is leading to areas of the building being
unmanned, exposing residents to vulnerabilities in the event of a fall or need for medical assistance. Our experiences observe a failure to properly document falls or injuries. Staff don't always wear name badges making it harder to identify who we have spoken to! Our mother has been able to remove cuttlery from the dining room which went unnoticed by staff. We have witnessed the tea trolley being left in the corridor unattended on several occasions. We continue to witness residents sitting in lounges unstimulated by music, television or any tactile resources. Residents wander into people's rooms removing items with little interaction from staff. A complaint has been made to CQC.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. Our resident’s health and well being is an absolute priority. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? We will certainly pass your comments on to the manager.


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Review from Claire P (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring staff.

Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your feedback. It is always nice to hear words like “very kind and caring” being used to describe our care.


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Review from George S (Husband of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a major stroke, my wife came to Canning Court Care Home on May 15th 2022 and has received the best possible care from all of the staff and management.
None of the staff pass her room without a cheerful 'hello' or joke. I often arrive to the sound of my wife and staff laughing very loudly.

Reply from Rebecca Kellegher, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your lovely comments. It is really pleasing to hear you felt that your wife received the best possible care from all of the staff and management. Thank you for choosing Canning Court for your wife's stay.


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Review from K M (Resident) assisted by family/friend published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room is warm and comfortable. I feel safe and cared for. Staff are lovely, friendly and willing to help. I'm very happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your feedback. We are glad to hear that you feel safe and happy in our care at Canning Court.


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Review from Patricia C (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience of all of the staff being kind and caring to my husband.
They have worked in very difficult times but have coped well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your feedback. It is always so nice to hear from family members who feel their loved one is well cared for.


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Review from J A (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff very kind and caring and I'm very grateful to them all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

We appreciate you taking the time to leave us your comments. Thank you for choosing us to care for your loved one.


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Review from K G (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we found Canning Court Care Home, since coming to live here my husband seems a lot more settled, the staff are lovely and very helpful. I would also like to say that the staff/visitor meeting is a great idea as it gives everyone a chance to talk and suggest different things. I would
highly recommend anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your kind words. We are happy that your husband is now feeling more settled. Thank you for your recommendation.


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Review from J M (Husband of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had a stroke at Easter 2021 and as a resident needed a high level of care. I was recommended to Canning Court Care Home in Stratford-upon-Avon but concerned as they seem to specialise in people with dementia, however, after ten weeks, I can confirm that the level of care has been extremely high.
My wife is happy and always telling me how good the staff are, so well done Bupa.

Reply from Amanda Barnes, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review from P J (Partner of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are polite, helpful, very caring and family, it is a pleasure to visit, they are always very welcoming, even when they are short-staffed and very busy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your lovely review. We are glad to hear that you always feel welcomed by our staff and that they are polite and helpful. We hope to continue to provide your loved one with the best care possible.


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Review from A T (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always happy to talk things over, during the lockdown was kept informed of mom's wellbeing, very good Covid measures in place now, food of very good standard, mom who is bedridden is treated very well always clean and tidy.

Reply from Amanda Barnes, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please do let us know if there is anything more we can do to help make Mom's stay more comfortable.


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Review from Raymond F (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a long term resident at this home, never have I had cause to complain. Since lockdown with its problems, management have provided a monthly review of all they are doing to contain the situation; the staff advise you by phone how residents are getting on, provide regular photos of resident
and activities, and when I had an accident at home all signed a card, wishing me the best - what more can one say.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your lovely review. We are glad to hear that you have felt well informed about your Wife's health and well-being during this difficult period. We hope you are feeling better after your accident and look forward to seeing you again for a visit soon.


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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Canning Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Canning Court Care Home is calculated as follows: ( (214 Excellents x 5) + (108 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 342 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canning Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

We warmly welcome those living with dementia in need of residential or nursing care. All the bedrooms at Canning Court are en-suite, attractively decorated and furnished with a flat screen television, under-floor heating and 24-hour call system. Some rooms have access to the home’s beautiful gardens.


Awards / Recognitions (7)

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Meet the Team (9)

Nicola

Nicola French

Job Title: Home Manager

Joined: 2016

I’ve worked for Bupa since 2016, and have been the home manager at Canning Court since December 2021. I started working in social care as a support worker for adults with Autism and learning disabilities, which I loved.


I progressed through the company and managed a service in Milton Keynes, which supported adults to live independently. After a while though, I missed the community feel of a care home, the residents and working in a team.


I live in a village just 25 minutes from the home with my husband, our son and daughter, our working cocker spaniel and 2 chickens! I love being outside, running and keeping fit and all kinds of food, but especially chocolate!


Aby

Aby Joseph

Job Title: Clinical Deputy Manager

Joined: 2012

I started at Bupa in 2012 as a registered nurse, and have been the Clinical Deputy Manager here at Canning Court for 2 years. I love my job, as I like being able to make a positive difference to peoples lives.


I have two boys, aged 4 & 6, and in my spare time I enjoy spending time with my family, and I'm really passionate in designing and film making - I have done various productions in both India & the UK.


Sarah

Sarah Austin

Job Title: Financial Administrator

Joined: 2016

I have worked at Bupa since 2016 and have extensive experience working in similar finance and administration positions. I thoroughly enjoy what I do as I love supporting residents, their families and friends. We have a great team here and we all work and support each other very well.


I live with my husband and have a son and four step children. In my spare time I enjoy spending time with family, fitness activities, walking and getting together with friends. I love animals and we have an adorable Miniature Cockapoo called Esme who sometimes comes to work on a Friday for an hour and the residents love her visits!


Christine

Christine Hardcastle

Job Title: Unit Manager

Joined: 2018

I'm the Unit Manager of Hamlet Unit. I love the close working relationships between all staff members and having the privilege of looking after our residents and forming great relationships with their families.


I have experience of working in hospitals, rehabilitation units and care homes. I joined the care home sector in 2004 and enjoy this the most as it’s a completely different type of care environment. I love caring for residents within this setting as our residents become a member of your family.


I am married with two grown-up children. I enjoy the outdoors and have horses and chickens, as well as two dogs and four cats.


Jissa Maria

Jissa Maria Jose

Job Title: Registered Nurse

Joined: 2022

I completed nursing training in India and started my career as an ICU nurse there and in Saudi Arabia, where I worked in adult ICU. Following this, I moved to Wales in 2020 where I worked as nurse. I enjoy working in care services as I enjoy supporting residents and working as a team.


I live within walking distance from Canning Court with my husband and little daughters. My son will be coming over from India to join us soon and I am so excited for this. In my spare time I enjoy spending it socialising with my family and friends.


Colin

Colin Bhimani

Job Title: Chef Manager

Joined: 2020

I have worked at Bupa for 4 years. Before that, I mostly worked as a chef in fine dining - I lived and worked in Italy for 17 years. I love my job as I like making a difference and doing my best to bring some happiness to our residents by serving them some delicious meals.


I live locally to the home with my wife and daughter. In my spare time I enjoy working on my fitness, snowboarding, and cooking!


Agnieszka

Agnieszka Piechowicz

Job Title: Senior Health Care Assistant

Joined: 2017

I joined Canning Court’s team in 2017 and have been a Senior Health Care Assistant since 2020. I love helping and supporting our residents. I have a huge passion towards caring for people.


I live very close to Canning Court and have a son. I am originally from Poland and moved to the UK in 2005. I have hobbies such as crafts, crochet and reading.


Jackie

Jackie Kelly

Job Title: Senior Activities Coordinator

Joined: 2024

My previous roles involved community and corporate events working for a charity based at the Queen Elizabeth hospital.


I enjoy working in care services as I like people engagement, supporting and caring for people and doing good for others.


I have 2 sons and in my spare time I enjoy spending time with them and reading.


Cath

Cath Beesley

Job Title: Senior Housekeeper

Joined: 2013

I have worked for Bupa for over 11 years. I enjoy working here as I work with a really good team.


I have a son, daughter and a grandson. In my spare time I like spending time with them and socialising with my friends.