Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ
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9.6 73 Reviews
  • Canning Court Care Home, Stratford-upon-Avon
This purpose-built facility is newly refurbished throughout with modern living and dining areas.

The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location whilst bedrooms provide comfortable and stylish accommodation, complete with ensuite bathrooms and flat screen TVs.

Food preferences are discussed on arrival, as the home looks to ensure meals are nutritious and suited to dietary requirements. Residents can eat in comfortable dining rooms, the privacy of their own bedrooms or while welcoming visitors.

The activities programme is designed to embrace personal choice and interests, with many events and scheduled entertainments on the calendar, as well as regular trips and outings. Friends and family are always welcome to visit and join in.

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Care Provided by Canning Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola French (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Canning Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Television point in own room

Canning Court Care Home Reviews (73)

Total of 73, showing 41-60
9.6

Canning Court Care Home has a Review Score of 9.6 (9.567) out of 10, based on 29 reviews in the last 2 years. Over all time Canning Court Care Home has 73 reviews.

Overall Experience

  • 44
  • 22
  • 4
  • 2
  • 1

Date Published

73
5
13
29
44

Review from B C (Husband of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the care and dedication of the staff in very difficult circumstances.

Reply from Amanda Barnes, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with our care home. We hope to continue providing your Wife with the best possible care.


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Review from Wayne S (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great people.
Great service.
So glad we found you.

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Review from Jeanette F (Wife of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband is unable to walk and has dementia, I feel his care and medical aid is very important. He is well looked after in both these fields. He is taken into the dining room and lounge area so that he can meet and see other people, which I find very important.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for taking the time to leave your review. We are glad to hear you feel your husband is being well cared for. Thank you for choosing us to look after him.


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Review from Jenny F (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and treat my mum so well. She is really happy here and very settled. I know she is looked after so well and I don't worry about her as I know the team will get in touch if they are concerned about anything. I am so happy she is at Canning Court.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your lovely review. We are very happy to hear you feel so at ease with your Mum in our care at Canning Court. Thank you for choosing us to look after her.


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Review from Pamela B (Wife of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the in-house visit. Lovely caring team. They keep me up to date with my husband's condition. Staff are very caring on all matters of concern.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

We appreciate you taking the time to leave us your review. We are glad to be able to welcome you back in for visits. Please let us know if there is anything further we can do to support both you and your husband. Thank you again.


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Review from Janet G (Sister-in-law of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the in house visit. The care team are very friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

We appreciate you taking the time to leave us your comments.


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Review from L N (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home has been fantastic in accomodating my visit to see my mother during the Covid pandemic. Travelling from overseas is difficult as it is, but the staff have made my visits very easy while adhering to Covid protocols. Thank you.

Reply from Melanie Cope, Customer Service Adviser at Canning Court Care Home

Thank you for taking your time to leave us a lovely review. It has been a tough year for everyone being separated from loved ones so we are very happy to be able to open our doors back up and we are glad you find the home accommodating in arranging this. If there is absolutely anything else we can do for you to make her stay more comfortable, please let us know.


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Review from Derek F (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Canning Court - a home that really CARES for up to 64 Residents with severe Dementia - are undoubtedly well lead, motivated, compassionate kind and caring. My mother has been a resident for 5+ years. It is her home - I know she feels safe, secure and happy in her own way
amongst those who care for her. The team also care for the extended family - my father 94yo pre-Covid visited Mum EVERY DAY. Since March visits have been curtailed BUT recently the team have arranged for my father to have window visits, then pod visits and most recently for the first time in nearly 12 months he was able - (pre-tested) and PPE'd - to sit with my Mum hold her hand and spend time just being together. What it meant to my father was beyond words. The team at Canning treats him as family, without their support Covid would have been even a more lonely time. The family are so grateful for all the team do - they go above and beyond - truly angel of care. Thank you.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Canning Court Care Home

We are so, incredibly grateful for your beautifully thoughtful feedback. Your words mean so much to us, so thank you for taking the time to leave us this review. We are so pleased that Canning Court have been a great support for you and your family during these incredibly difficult times, and that your father has been able to spend time with your mum, at last. Please let us know if anything more we can do.


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Review from Mark A (Son of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant.
Dad gets on well with the carer.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you so much for your kind review, we really appreciate you taking the time to leave us your feedback. Please let us know if there is anything we can do for you and your family.


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Review from David W (Husband of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy using the visiting pod, even though I can't touch my wife, but please keep it going. Thank you all for what you have done, very caring.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your lovely review, we really appreciate you taking the time to leave us some feedback. Please let us know if there is anything more we can do for you and your family.


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Review from Elaine O (Daughter of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen my mum treated with care, consideration, dignity and great empathy. Staff have taken the time to get to know the things my mum likes to do. Although visits during lockdown have not been what would have been in normal circumstances, staff have gone to great lengths to ensure visits are as
good as they can be and are more than happy to discuss anything about my mum's care and how she is doing. I have found communication to be appropriate, always informed of any specific events concerning my mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you. It's lovely to hear that you feel your mum is being treated with such care. We will certainly pass your comments on the manager. Thank you again for taking the time to leave us this lovely feedback.


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Review from Derek F (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to pass on most sincere and heartfelt thanks to all at Canning Court for your amazing response to Covid-19 and the way you continue to put the safety and wellbeing of residents before your own. The way you have to adjust to changing rules, guidance and requests – testing, PPE, vaccinations, handling
visits with all the associated added testing, safe pods, window visits etc etc is amazing. I fully understand the stresses you and all your staff are under, having to balance resident care, staff safety and at the same time deal with family needs, and I thank you for all you are doing.
Mum could not be in a better place – truly her caring 'home'. Dad, who understandably misses her greatly (after 70+ years of marriage and following 4+ years of daily visits since she was first admitted) but is also extremely grateful for all the staff, who over the years, have taken him into their ‘family’ at Canning Court.
You are all heroes.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Canning Court Care Home

I am really pleased that your father is able to visit and see his wife in our visiting pod, and it is a pleasure to have him as part of our ‘family’ at Canning Court.
I will share your comments with all staff as I am sure that they would like to read them, and I would like to thank you on their behalf.


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Review from Carole S (Friend of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely to see that in these difficult times how well they are looking after their residents. My friend is new to the home and has settled in really well, we are all surprised how well she is looking.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Canning Court Care Home

We really appreciate your taking the time to leave us such a lovely review.


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Review from Ann B (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Canning Court have done a great job at looking after my mum.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Canning Court Care Home

We appreciate you taking the time at giving us feedback, thank you for your kind words.


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Review from Susan L (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and other health issues and can be very challenging. All the staff at Canning Court have been absolutely brilliant with her. The nursing staff look after her incredibly well and know when she needs additional pain relief or whether something else is brewing. The kitchen and dining
staff always make sure my mum drinks and eats plenty. The cleaning staff also spend a lot of time with the residents, sitting and talking with them. Like most care homes there is always a movement of staff but all the staff I have met, whether employed or agency, have been lovely and I cannot fault the care that my mother receives.

Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for trusting us with your mothers care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from C S (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Canning Court BUPA home via Social Services based in the hospital in July 2019. Her social worker had arranged the transfer from hospital where she was based.
It's hard to know just how much my mother is actually understanding as she has vascular dementia but she seems to be content
and people talk to her with affection. She is as well as she can hope for.

Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your feedback. It can be a really difficult transition moving your mother to a care home so please let us know if there is anything else we can do to help her settle in.


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Review from Sue H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Canning Court has offered an excellent standard of care at times but it is not always consistent. However, I am encouraged by new management's approach to dealing with any concerns. There is an atmosphere of willingness to listen and a genuine desire to improve.

Reply from Greta Narbutaityte, Customer Advisor at Canning Court Care Home

Thank you for such lovely feedback, we are very pleased to hear that any concerns are dealt with appropriately.


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Review from Heather S (Friend of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Terrible, bland fatty, carbohydrate food. Missing front tooth, containing a large percentage of gold. Missing watch. No jug for water in the room. No help with TV. No TV controller. Wearing an old man's cardigan. Not being dressed in her own clothes. Clothes missing. Sticky floor in the room. No hearing
aid. For a Bupa property care home I am shocked and appalled by its performance. It has taken 9 months so far to get a hearing test.

Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

We are very concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could look into this further?


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Review from Monique K (Stepdaughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and very committed staff. Residents are very well cared for and my stepfather loves it there. Staff know how to improvise and seem very happy to work there. I cannot fault it.

Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your praise. We really appreciate such positive feedback.


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Review from E W (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Canning Court is a very good care home. However, the main problem is staff. The turnover of staff is unbelievable- sometimes a new employee only staying for a couple of shifts. Agency staff are used more than permanent staff which is not good for the continuing care of dementia patients. The staff that
are there are excellent.

Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your feedback, we will discuss your feedback with the manager to help us continually improve our service.


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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Canning Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Canning Court Care Home is calculated as follows: ( (214 Excellents x 5) + (108 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 342 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canning Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

We warmly welcome those living with dementia in need of residential or nursing care. All the bedrooms at Canning Court are en-suite, attractively decorated and furnished with a flat screen television, under-floor heating and 24-hour call system. Some rooms have access to the home’s beautiful gardens.


Awards / Recognitions (7)

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Meet the Team (9)

Nicola

Nicola French

Job Title: Home Manager

Joined: 2016

I’ve worked for Bupa since 2016, and have been the home manager at Canning Court since December 2021. I started working in social care as a support worker for adults with Autism and learning disabilities, which I loved.


I progressed through the company and managed a service in Milton Keynes, which supported adults to live independently. After a while though, I missed the community feel of a care home, the residents and working in a team.


I live in a village just 25 minutes from the home with my husband, our son and daughter, our working cocker spaniel and 2 chickens! I love being outside, running and keeping fit and all kinds of food, but especially chocolate!


Aby

Aby Joseph

Job Title: Clinical Deputy Manager

Joined: 2012

I started at Bupa in 2012 as a registered nurse, and have been the Clinical Deputy Manager here at Canning Court for 2 years. I love my job, as I like being able to make a positive difference to peoples lives.


I have two boys, aged 4 & 6, and in my spare time I enjoy spending time with my family, and I'm really passionate in designing and film making - I have done various productions in both India & the UK.


Sarah

Sarah Austin

Job Title: Financial Administrator

Joined: 2016

I have worked at Bupa since 2016 and have extensive experience working in similar finance and administration positions. I thoroughly enjoy what I do as I love supporting residents, their families and friends. We have a great team here and we all work and support each other very well.


I live with my husband and have a son and four step children. In my spare time I enjoy spending time with family, fitness activities, walking and getting together with friends. I love animals and we have an adorable Miniature Cockapoo called Esme who sometimes comes to work on a Friday for an hour and the residents love her visits!


Christine

Christine Hardcastle

Job Title: Unit Manager

Joined: 2018

I'm the Unit Manager of Hamlet Unit. I love the close working relationships between all staff members and having the privilege of looking after our residents and forming great relationships with their families.


I have experience of working in hospitals, rehabilitation units and care homes. I joined the care home sector in 2004 and enjoy this the most as it’s a completely different type of care environment. I love caring for residents within this setting as our residents become a member of your family.


I am married with two grown-up children. I enjoy the outdoors and have horses and chickens, as well as two dogs and four cats.


Jissa Maria

Jissa Maria Jose

Job Title: Registered Nurse

Joined: 2022

I completed nursing training in India and started my career as an ICU nurse there and in Saudi Arabia, where I worked in adult ICU. Following this, I moved to Wales in 2020 where I worked as nurse. I enjoy working in care services as I enjoy supporting residents and working as a team.


I live within walking distance from Canning Court with my husband and little daughters. My son will be coming over from India to join us soon and I am so excited for this. In my spare time I enjoy spending it socialising with my family and friends.


Colin

Colin Bhimani

Job Title: Chef Manager

Joined: 2020

I have worked at Bupa for 4 years. Before that, I mostly worked as a chef in fine dining - I lived and worked in Italy for 17 years. I love my job as I like making a difference and doing my best to bring some happiness to our residents by serving them some delicious meals.


I live locally to the home with my wife and daughter. In my spare time I enjoy working on my fitness, snowboarding, and cooking!


Agnieszka

Agnieszka Piechowicz

Job Title: Senior Health Care Assistant

Joined: 2017

I joined Canning Court’s team in 2017 and have been a Senior Health Care Assistant since 2020. I love helping and supporting our residents. I have a huge passion towards caring for people.


I live very close to Canning Court and have a son. I am originally from Poland and moved to the UK in 2005. I have hobbies such as crafts, crochet and reading.


Jackie

Jackie Kelly

Job Title: Senior Activities Coordinator

Joined: 2024

My previous roles involved community and corporate events working for a charity based at the Queen Elizabeth hospital.


I enjoy working in care services as I like people engagement, supporting and caring for people and doing good for others.


I have 2 sons and in my spare time I enjoy spending time with them and reading.


Cath

Cath Beesley

Job Title: Senior Housekeeper

Joined: 2013

I have worked for Bupa for over 11 years. I enjoy working here as I work with a really good team.


I have a son, daughter and a grandson. In my spare time I like spending time with them and socialising with my friends.