Preston House is a purpose-built nursing home covering 3 floors and sitting on the outskirts of Glenrothes in Fife, with excellent access to regular bus services. Preston house has been designed with the aim of creating an enabling and engaging environment, that supports residents in day to day lives.
Preston House has a Review Score of 9.8 (9.770) out of 10, based on 27 reviews in the last 2 years. Over all time Preston House has 43 reviews.
Review from J S (Husband of Resident) assisted by family/friend published on 14 March 2025
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and taking the time to leave a review - it is much appreciated.
Facilities
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Cleanliness
Treated with Dignity
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Value for Money
Review from G S (Granddaughter of Resident) published on 12 March 2025
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martha R (Resident) published on 13 December 2024
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and taking the time to leave a review - it is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruby H (Sister of Resident) published on 12 September 2024
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Georgina C (Wife of Resident) published on 26 July 2024
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Friend of Resident) published on 4 July 2024
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne B (Daughter of Resident) published on 4 July 2024
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
I am sorry to learn of your unhappiness and naturally what you have raised is of concern. If you would like to discuss your and your loved one's experience in the home please do not hesitate to get in touch with me at preston.manager@holmes-care.co.uk
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Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Jennifer B (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R T (Brother of Resident) published on 9 April 2024
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Johnny C (Son of Resident) published on 30 January 2024
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and for taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise J (Daughter of Resident) published on 3 January 2024
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen M (Friend of Resident) published on 19 December 2023
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey K (Daughter of Resident) published on 30 November 2023
Submitted via Website •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words, and taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William E (Son of Resident) published on 28 November 2023
Submitted via Postal Card •
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Reply from Emily Nash, Administrator at Preston House
Thank you for your kind words and taking the time to leave a review!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andy G (Son of Resident) published on 1 November 2023
Submitted via Website •
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Reply from Tracy Sayle, Service Manager at Preston House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Babs S (Stepdaughter of Resident) published on 19 October 2023
Submitted via Website •
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Reply from Tracy Sayle, Service Manager at Preston House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela W (Daughter of Resident) published on 28 September 2023
Submitted via Website •
Report
Reply from Tracy Sayle, Service Manager at Preston House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary C (Brother of Resident) published on 11 August 2023
Submitted via Postal Card •
Report
Reply from Tracy Sayle, Service Manager at Preston House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian A (Daughter of Resident) published on 28 July 2023
Submitted via Website •
Report
Reply from Tracy Sayle, Service Manager at Preston House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.770) out of 10 for Preston House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Preston House is calculated as follows: ( (271 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 322 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Preston House is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Aug 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Service Manager
Joined: 2018
Tracy has been a Manager at Preston House since 2018 she has been a Manager in the care sector for the Elderly since 2008 , and also has a vast amount of experience in caring for elderly people. Tracy also holds a diploma in Social Services and Health care.