Foxton Court Care Home

Loansdean, Morpeth NE61 2BT
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9.6 78 Reviews
  • Foxton Court Care Home, Morpeth
At Foxton Court Care Home, located in the in the historic town of Morpeth, a team of experienced care professionals provide person-centred residential and residential dementia care to older people.

The welcoming home offers landscaped gardens, beautiful patio rooms and fantastic amenities for all residents to enjoy as well as a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends.

Committed to offering the best possible support, the team at Foxton Court takes the time to learn about each resident’s individual hobbies and interests. This allows them to design a lifestyle that is engaging and fulfilling, with something for every person to enjoy and look forward to.

Residents are also encouraged to take an active role in the Morpeth community, from building relationships with neighbours in local community groups and schools, to getting out and about in the local area.

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Care Provided by Foxton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Bulford (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Foxton Court Care Home Reviews (78)

Total of 78, showing 21-40
9.6

Foxton Court Care Home has a Review Score of 9.6 (9.569) out of 10, based on 17 reviews in the last 2 years. Over all time Foxton Court Care Home has 78 reviews.

Overall Experience

  • 60
  • 16
  • 1
  • 1
  • 0

Date Published

78
6
8
17
61

Review from H A (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxton Court is very well managed. The staff are very caring and friendly and always have time to speak to you. The rooms are comfortable and clean and very functional. There are lots of drinks and snacks on offer as well as great breakfasts, lunches and evening meals. Since my mum has been a resident,
I know she is safe, clean, warm and gets her medication, which is a great comfort to me.

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Review from M W (Wife of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had multiple health issues and very poor mobilities. I visited every day. Both he and I were given respect, dignity, kindness and thoughtful care from all staff. This ethos went all the way to end-of-life care.

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Review from I T (Friend of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both residents I visit seem settled and contented. One person with Alzheimer's is always treated with courtesy and respect whatever his mood. My friend's family members are supported and kept very well informed of their family member's needs. I have nothing but great respect for all the staff I have
contact with. What a lovely caring and happy care home.

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Review from M S (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel well looked after and all the staff are very kind, I am very happy here.

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Review from Michael B (Son of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Understaffed. The manager, who doesn’t listen to concerns and often doesn’t act on them. Chase for payment a month ahead.
Wouldn’t use them again.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Foxton Court Care Home

Thank you for taking the time to complete a review for Foxton Court. I am sorry that on this occasion you had negative experience and I will discuss this with the Home Manager to help us understand what went wrong, and what we could do better so that we can learn from your experience. Once again please accept our apologies.


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Review from F M (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxton Court is a pleasure to visit due to the friendly staff and attractive entrance. The reception area is elegant and has no smell which is a good bonus. It's lovely that we can now pop in to visit, we are never met with an "it's you again" attitude.

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Review from G S (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After an initial very unsettled period, Dad has been much happier with his stay at Foxton Court. The staff have worked really hard to understand his needs and make him as happy as possible.

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Review from A W (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Foxton Court 2 weeks ago as she was unable to look after herself in her flat. I cannot express how happy we are with Foxton. The staff are all very welcoming and friendly. Mum is really enjoying herself and taking part in activities each day. The food is great.

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Review from R D (Regular Volunteer) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxton Court is an excellent care home, and I have been running church services here for a lot of years. They show much care and empathy with their clients, and I have always enjoyed coming.

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Review from R C (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. A professional and caring team of staff. My mother was extremely well looked after

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Review from Kelly W (Daughter-in-law of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall I am very disappointed with the care my father-in-law received in Foxton. The management team over promise and there is a staff shortage. My father-in-law had the same socks on for 4 days, was then eventually showered and then the same socks were put back on. They were not even his socks despite
me pointing this out to 3 different staff. We were also disappointed with the professionalism of a worker that attended an assessment as a representative of the home. They were giving incorrect information and when questioned would change their mind. It was like they were talking about a different resident. One of the workers had a great bond with my father-in-law and if it were not for him I think his respite time would have been unbearable. The home looks fabulous. On a visit, the staff says what you want to hear, my experience is that the reality is completely different. All in all a very stressful experience.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Foxton Court Care Home

Thank you for taking the time to bring your concerns to our attention, this has allowed us to time to investigate and feedback appropriately. Our staffing numbers within the home are to the levels required, any shortfalls we have had within the home are covered by agency or colleagues from our fellow homes. When agency has been utilised, we use the same agency person for continuity. With regards to your Father-in-law wearing the same socks, this was highlighted to the Deputy Home Manager and was addressed immediately. Our records show your Father-in-law was showered regularly. With regards to the assessment, unfortunately, the message was not passed on when the CHC Assessment Team contacted the care home. Also, whilst the assessment was taking place there was a technical problem with the IT equipment. During our call I had the opportunity to explain and apologise for the breakdown in communication, and I explained I would take forward the concerns within the home, all of which have now been addressed. We apologise again for the breakdown in communication and the concerns you have raised, should you wish to discuss this further, please do not hesitate to contact the Area Director.


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Review from M F (Son of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad received amazing care throughout his stay at Foxton Court Care Home. All the team showed and acted genuinely in a respectful and loving way. In a very short time, the team were friendly and loving not only to my dad but also to myself and my family. The location was ideal, that enabled me to call
in daily as a family we'll be forever grateful.

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Review from M M (Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very helpful and make you feel comfortable. Rooms kept clean.

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Review from J P (Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Foxton Court Care Home is situated in a small estate just south of Morpeth. It is a purpose-built building and has a large garden to the rear. You have your own room, with carers and nurses to look after you. I have no complaints, in fact, everyone is making my stay here as safe as possible.

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Review from Jean S (Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place.

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Review from Irene G (Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is exemplary and staff are very caring and helpful in all ways.

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Review from Ann C (Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here, nice staff.

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Review from C F (Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here since I first came here.

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Review from S D (Daughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had the best care possible during the five years she has lived here. All the staff are lovely, they treat her like a family member, so kind and caring.

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Review from A T (Son of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and caring home where all the residents feel welcome and cared for. The staff are very approachable and take an interest in all of the residents. Residents are encouraged to participate in activities and to mix socially including at mealtimes. Overall safe, caring, clean and welcoming
environment with happy residents.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Foxton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Foxton Court Care Home is calculated as follows: ( (125 Excellents x 5) + (69 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 202 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxton Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Joanne

Joanne Bulford

Job Title: Home Manager

“For me, kind care is making every moment count for Residents and their loved ones.”


As a dedicated healthcare professional, Joanne has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Joanne closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Foxton Court.


When asked what she enjoys most about her role, Joanne remarked:


“There’s nothing more rewarding than knowing that we are providing the best possible quality of life and care for Residents.”


In her spare time, Joanne enjoys keeping active with long walks in the countryside and going to the gym.


If you would like to find out more information about Foxton Court, Joanne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01670 500610
W hc-one.co.uk
E foxtoncourt.manager@hc-one.co.uk