Ashlands Manor Care Centre

2 Ashlands, Sale M33 5PD
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9.7 67 Reviews
  • Ashlands Manor Care Centre, Sale
Welcome to Ashlands Manor; a lovely and luxurious care home located in the charming village of Ashton-on-Mersey in Sale, South Manchester.

Ashlands Manor is a purpose-built 57 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Ashlands Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Ashlands Manor are exceptional, with each floor enjoying its own communal lounge and dining room. All bedrooms boast en-suite wet rooms, and there is also a spa-assisted bathroom, hairdresser and nail bar.

There is a beautiful, mature garden at Ashlands Manor, along with an additional sensory garden and a terrace to the first floor. Making the most of its gorgeous grounds, almost all of the ground floor bedrooms have direct access to the gardens.

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Care Provided by Ashlands Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michaela O'Brien (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Ashlands Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,800 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Ashlands Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in their nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Ashlands Manor Care Centre Reviews (67)

Total of 67, showing 1-20
9.7

Ashlands Manor Care Centre has a Review Score of 9.7 (9.668) out of 10, based on 22 reviews in the last 2 years. Over all time Ashlands Manor Care Centre has 67 reviews.

Overall Experience

  • 58
  • 8
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  • 1

Date Published

67
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Review from Christine P (Sister of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved into Ashlands last October, 2024. She has been very happy and is cared for very well, the staff are amazing.
It gives me peace of mind knowing she is happy and settled. I would recommend Ashlands Manor to anyone struggling to live alone and needs specialised attention.

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments. I will make sure these are passed on to the team.


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Review from R M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashlands Manor Care Centre since before Christmas. She never wanted to enter a care home and was very reluctant and unrealistic. She has been made welcome, made new friends amongst the other residents. Been encouraged to join activities and received exceptional care. She is still
struggling to adjust and becomes very confused at times. We are able to relax, trusting that she is being so nicely cared for. She looks well-groomed and always dressed nicely. Very dignified care.

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will make sure they are passed on to the team.


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Review from Ian L (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Ashlands for 4 months short of 6 years. She has recently been very poorly following a fall and a short stay in hospital. Since she returned to the care home the staff have been fantastic. They kept me advised on a daily basis by email of my mother's condition, which was most welcome
as I was abroad for two weeks. They have also installed a new bed as she now struggles with mobility.
Her care for the past 5 years has been excellent and I would recommend New Care to anyone looking for a first-class care home.

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure these are fed back to the team.


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Review from E K (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the surroundings at Ashlands and the level of care Mum has received. The staff are lovely and Mum is happy and settled. The food looks amazing and the daily activities are great. Mum especially loves the trips out. Mum has undergone cancer treatment at the Christie and
Ashlands and was able to deal with the aftermath of treatment days.

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed on to the team.


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Review from Kim M (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very caring and kind which makes it really easy for mum and myself. Staff are capable and confident proactively giving care and attention and making sure mum (who is very independent) doesn't have to do more than she should and that she is comfortable at all times. Mum suffers from dementia
and has days when she is less cognitive. With the caring approach of the staff Mum relaxes. Staff encourage and approach Mum with a positive, unflappable and sense of humour. This skill in handling Mum in whatever situation arises (which is not easy) is always in a caring and professional manner.

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed on to the team.


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Review from T S (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely the best care home in Greater Manchester, not just Trafford. My Dad is so comfortable and happy here, a far cry from prior experiences. The staff, no matter their role are empathetic, helpful, and responsive to Dad's complex needs and I would recommend them to others without hesitation.

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure your feedback is passed on to the team.


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Review from Elizabeth C (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and know my mum really well, in terms of her needs and personality. We are treated like old friends every time we visit, and the care is excellent. Thank you for helping my mum settle in so well!

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments; I will ensure your feedback is passed on to the team.


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Review from V R (Niece of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Ashlands for 8 months. I have found the standard of care to be exceptional. The kind, patient, and loving care she has received whilst being there has been most reassuring. It has been an added bonus for me to know that she is in a safe environment with attentive staff
on hand to deal with anything that may arise. From the quality and variety of food (which is excellent!) to the clean well-decorated bedrooms (which can be made into your own personal space with little mementos from home). Not forgetting the wonderful well-being staff, the variety of entertainment and trips provided to stimulate and entertain the residents are amazing. Ashlands comes as a complete package! Well done, long may it continue!

Reply from Michaela OBrien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed on to the team.


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Review from C H (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mum receives at Ashlands Manor Care Centre. Staff who care for and support Mum are lovely. They always treat her with respect, dignity and kindness.
Well-being staff (activities) are fabulous.
They consistently aim to provide a wide range of activities to meet the
needs/interests of a varied group fo residents.
Staffing levels are sometimes a concern - not enough staff.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed on to the team.


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Review from Colin S (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care offered by all the care staff. A real effort made to help and support my mum.
The staff are always cheerful and welcoming.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure these are passed onto the team.


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Review from Marie C (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother stayed at Ashlands Nursing Home in Sale for just over two months at the beginning of 2024. During her stay, she received very poor treatment. Although my mother was in palliative care, she was still able to communicate very well. She was located on the second floor, under nursing care. A short
time into her stay, my sister entered the room while a staff member was changing my mother. She overheard the Team Leader, telling my mother to "shut up." This incident left my sister distraught and was later confirmed by my mother. I reported this incident the next day and also informed senior management. I was disgusted to find out that the Team Leader was still working at Ashlands Manor despite this behaviour. There is a total lack of communication and very poor management at Ashlands Manor, primarily due to the manager, who seems to be preoccupied with her maintenance man, who drives her wherever she wants.

Reply from Dawn Collett, Commissioning Director at Ashlands Manor Care Centre

Firstly please accept my condolences, I appreciate this must be a difficult time for you. I am extremely disappointed that you have had a negative experience during the short time your mother stayed with us. I can confirm the situation you mentioned in your review was fully investigated and the appropriate action was taken. My colleague who investigated this did speak to you and explained she was unable to share the outcome of the investigation due to GDPR. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from J F (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy myself here and am very happy here. Everyone is lovely.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will ensure they are passed on to the team.


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Review from Gwendoline L (Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Every comfort catered for.
Food delicious.
Staff very helpful. Have no complaints.
And I am very comfortable.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback. I will ensure your comments are passed on to the team.


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Review from Barbara H (Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Staff are friendly and helpful.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback. I will ensure this is passed on to the team.


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Review from Patricia B (Friend of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our friend is receiving is above and beyond. He is treated with the most respect. All the staff are wonderful and very caring. When entering the building you are always greeted with a friendly smile from all the receptionists.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback, I will ensure your comments are passed on to the team.


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Review from J M (Friend of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with our overall experience of Ashlands. We wanted a purpose-built care home with plenty of staff and a welcoming atmosphere. The ensuite rooms are a very good size and well-appointed. The outside looks ideal for warmer weather. The staff are helpful and caring to all the residents.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback, I will ensure it is passed on to the team.


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Review from C H (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlands Manor Care Centre is a fantastic facility for residential care! Mum has settled in so well. The staff are professional and caring and have built up a fantastic relationship with Mum, including her in everything and all activities. The food is fresh and Mum's needs are catered for. 10/10.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback, I will ensure it is passed on to the team.


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Review from Fiona H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, facilities are faultless. Very kind, caring and diligent staff. Excellent facilities.
WE are so lucky to have found Ashlands Manor Care Centre for our mum.
Couldn't ask for anything better!

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will make sure these are passed to the team.


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Review from Steven C (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad's passing, we were naturally nervous about how our 91-year-old mum would settle into a care home environment. So we were delighted to find Ashlands Manor Care Centre, where the thoughtful care provided and excellent facilities helped Mum feel quickly at home. The staff are delightful, empathetic
and show real concern for the welfare of the residents. The pressure it has taken off our family, knowing Mum is being so well looked after, is such a relief to us all. Every effort is made to enrich the residents' lives and whenever we visit, it feels like a place Mum can call home.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback, it is very much appreciated. I will pass this on to the team looking after Mum.


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Review from J M (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashlands Manor for four weeks now. Since the first viewing, we knew Ashlands Manor was for her. It is a beautiful well kept home. A lovely calm and welcoming environment. The staff are amazing, so caring, compassionate, treat everyone with respect, nothing is too much trouble for them.
I can honestly say they go above and beyond what we expected. Being able to personalise Mum's room has made the transition easier. From the meet and greet at the front door, Ashlands never stops giving.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely review, I will pass your comments to the team.


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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Ashlands Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Ashlands Manor Care Centre is calculated as follows: ( (204 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 262 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlands Manor Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Michaela

Michaela O'Brien

Job Title: Home Manager

Joined: 2023

I started my career in care over 20 years ago as a Care Assistant I knew instantly I wanted to build a career in the care industry and from then I progressed to a Team Leader, Deputy Manager and started my role as a Home Manager 12 years ago. I have experience in managing both nursing and residential homes and always strive to deliver the very best person-centred care. I was attracted to New Care Homes as I liked their ethos, vision and values and from the moment I stepped into Ashlands for my interview I felt at home. I am committed to continuing to provide person-centred, dignified and quality care in my role here and to putting the residents at the forefront of what we do, whilst supporting a fantastic team of staff.


Ashley

Ashley Massey

Job Title: Home Trainer

I admire the difference New Care makes to the residents we all look after. In the two and a half years I've worked with New Care, I have had two promotions and the company have supported me in gaining extra qualifications and experience, which I admire New Care for, they go above and beyond for both the residents and staff members. As the home trainer, I enjoy the flexibility of the work, meeting a variety of different staff members and showing them just what an amazing company they have come to work for. I admire how New Care stick to its core values, and is represented in everything we all do. They really do make a difference.


Frequently Asked Questions about Ashlands Manor Care Centre

What types of Care is Ashlands Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashlands Manor Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashlands Manor Care Centre have?

There are 57 Single Rooms.

What are the Facilities & Services at Ashlands Manor Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlands Manor Care Centre to the centre of Sale?

1.1 mile(s) as the crow flies, distance by road may be significantly further.