Ashlands Manor Care Centre

2 Ashlands, Sale M33 5PD
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9.7 70 Reviews
  • Ashlands Manor Care Centre, Sale
Welcome to Ashlands Manor; a lovely and luxurious care home located in the charming village of Ashton-on-Mersey in Sale, South Manchester.

Ashlands Manor is a purpose-built 57 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Ashlands Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Ashlands Manor are exceptional, with each floor enjoying its own communal lounge and dining room. All bedrooms boast en-suite wet rooms, and there is also a spa-assisted bathroom, hairdresser and nail bar.

There is a beautiful, mature garden at Ashlands Manor, along with an additional sensory garden and a terrace to the first floor. Making the most of its gorgeous grounds, almost all of the ground floor bedrooms have direct access to the gardens.

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Care Provided by Ashlands Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michaela O'Brien (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Ashlands Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £1,800 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Ashlands Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in their nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Ashlands Manor Care Centre Reviews (70)

Total of 70, showing 21-40
9.7

Ashlands Manor Care Centre has a Review Score of 9.7 (9.668) out of 10, based on 25 reviews in the last 2 years. Over all time Ashlands Manor Care Centre has 70 reviews.

Overall Experience

  • 61
  • 8
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Date Published

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Review from Fiona H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, facilities are faultless. Very kind, caring and diligent staff. Excellent facilities.
WE are so lucky to have found Ashlands Manor Care Centre for our mum.
Couldn't ask for anything better!

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely comments, I will make sure these are passed to the team.


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Review from Steven C (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad's passing, we were naturally nervous about how our 91-year-old mum would settle into a care home environment. So we were delighted to find Ashlands Manor Care Centre, where the thoughtful care provided and excellent facilities helped Mum feel quickly at home. The staff are delightful, empathetic
and show real concern for the welfare of the residents. The pressure it has taken off our family, knowing Mum is being so well looked after, is such a relief to us all. Every effort is made to enrich the residents' lives and whenever we visit, it feels like a place Mum can call home.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback, it is very much appreciated. I will pass this on to the team looking after Mum.


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Review from J M (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashlands Manor for four weeks now. Since the first viewing, we knew Ashlands Manor was for her. It is a beautiful well kept home. A lovely calm and welcoming environment. The staff are amazing, so caring, compassionate, treat everyone with respect, nothing is too much trouble for them.
I can honestly say they go above and beyond what we expected. Being able to personalise Mum's room has made the transition easier. From the meet and greet at the front door, Ashlands never stops giving.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely review, I will pass your comments to the team.


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Review from R H (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother originally came to stay for two weeks of respite and settled very quickly and was happy to stay on as a resident. Mum always says that the staff are very kind and helpful, that nothing is a problem for them. Mum loves the activities with the activities coordinator. Overall the family is very
happy with Mum's care and feels that she is well looked after.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your kind review, I will ensure these comments are passed on to the team.


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Review from M B (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly. They care about my mum and often drop in for a quick hello. She is very happy with everyone at Ashlands and talks about the staff as though they are friends. Thank you.

Reply from Michaela O'Brien, Home Manager at Ashlands Manor Care Centre

Thank you for your kind review, I will make sure these comments are passed on to the team.


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Review from Dodo K (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ashlands Manor enough. My mother was a resident for a year during which time the staff built wonderfully caring relationships with her. They went above and beyond to accommodate her interests and were endlessly patient and sweet. I observed this again and again with all the residents,
some with more complex needs than my mother's. When the end finally came the staff were so welcoming to our family, we could come and go as we pleased, and they worked with us to ensure mum's final wishes were met. We all have a medical background and none of us could fault the care provided by this home.

Reply from Alexandra Fairhurst, Commissioning Manager at Ashlands Manor Care Centre

Thank you very much for your kind review, we will ensure this is passed on to our team.


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Review from Berne M (Private Carer of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a live-in carer, my client got a place in your care home to be nearer to family. I went over to see how they were settling in. My first impression was a very friendly and calming place. Beautiful surroundings. Everyone was so friendly, no one was in a panic. The decor was second to none and a lot
of activity for all to do. Had a lovely two days and left my client (friend) very happy and so were they.

Reply from Isobel Scott, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely feedback. We strive to provide the best possible service that residents at Ashland's Manor deserve.


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Review from Joanna W (Daughter-in-law of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the ground floor are amazing. So kind and caring. The food is lovely and there are non-stop activities. Whenever we visited they offered us refreshments. We really enjoyed sitting in the beautiful garden with all the residents when visiting. The medical and nursing care are always spot
on, as well as the emotional care. Can't fault it!

Reply from Isobel Scott, Home Manager at Ashlands Manor Care Centre

Thank you for taking the time to review Ashlands Manor. It is always a pleasure to get recognition for the staff team and their hard work.


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Review from Steven B (Friend of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting Ashlands Manor Care Centre I am always made welcome. This care centre is always clean and tidy. Ashlands Manor Care Centre ensure activities take place and encourage all residents to take part. My family friend is supported with personal care and is always looking great.

Reply from Isobel Scott, Home Manager at Ashlands Manor Care Centre

Thank you for taking the time to review our service. We continue to encourage feedback to improve our resident experience. It is lovely to hear how pleased you are with the team here at Ashland's Manor. I look forward to delivering your feedback to the team and rewarding them with the recognition they deserve.


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Review from J A (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service at Ashlands are first class! Absolutely, all the staff were wonderful with Mum, so caring and kind. The manager, accountant, receptionists, carers and everyone involved in the running of the centre are very professional and communicative, providing regular email updates. The daily
activities and events are well thought out, and Mum raved about the fabulous meals provided. Mum's carers were wonderful, taking time to sit with her, talk to and comfort her when she needed it. I can't speak highly enough of Mum's time at Ashlands.

Reply from Isobel Scott, Home Manager at Ashlands Manor Care Centre

Thank you for taking the time to review Ashland's Manor. I shall take great pleasure in sharing your comments with the team. We are working hard to provide the best service to our residents and families. Thank you again and take care.


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Review from P B (Son of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several care home and Ashlands is by far the cleanest and most efficient I have visited.

Reply from Isobel Scott, Home Manager at Ashlands Manor Care Centre

Thank you for your lovely review. We work hard to achieve the high standard of service our residents deserve. I will inform the team of your feedback and give them the well deserved credit they are due. Thanks again.


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Review from N K (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received at Ashlands Manor has been excellent. The staff are professional, attentive, and friendly. They welcomed my mother when she first arrived and helped her to settle in quickly. They have a wonderful rapport with her and tailor-make the support to fit her needs. She has
been noticeably less anxious and more content since she came to Ashlands which in turn has been immensely reassuring for her family.

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Review from J S (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend and commend without hesitation the caring, professional and thoughtful staff at Ashlands Manor Care Centre which includes carers, catering, cleaning, hospitality, activities, admin, reception and DIY staff, visiting hairdressers and the management, especially during the difficult last
few years of the pandemic. My parents lived initially on the residential floor and then on the nursing care floor. My dad passed away in hospital and my mum passed away at the home where she was given excellent end of life care by all levels of staff, in particular, the nursing staff who displayed the utmost professionalism, love and gentle humour and they also supported our family. Ashlands have strategies to care for their residents treating them as individuals and considering their exact and changing needs and they are very approachable if there are any concerns. The home has a happy, sociable and relaxed atmosphere. Thank you so much Ashlands Manor Care Centre.

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Review from Lisa E (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashlands since March and has settled in very well. Her room is perfect for her and the staff have gone over and above to get to know her. The activities that mum has been doing have really brought her out of herself and helped her get to know other residents. Mum has found her new home.

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Review from Sue W (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a while and the staff at Ashlands Manor have been consistently excellent in providing a warm and caring environment. Recently they have also been very helpful in facilitating my visits while still maintaining covid safety protocols. I cannot recommend them highly enough.

Reply from Isobel Scott, Home Manager at Ashlands Manor Care Centre

Thank you so much for your kind words. It really lifts the spirits of the team who have worked so hard during the pandemic to hear your lovely feedback. Take care and thanks again.


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Review from Margaret M (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, immaculately clean, kind and caring staff would not hesitate to recommend to others.

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Review from I M (Sister of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, very caring, go the extra mile.

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Review from I B (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care and support. He enjoys participating in the activities programmes, and he seems very happy and content at Ashlands. The staff (carers, receptionists, and support staff) are always very helpful and communicative. Communication from management is less good, and there
have been times during the pandemic when communication was confusing or non-existent.

Reply from Dawn Collett, Commissioning Director at Ashlands Manor Care Centre

Thank you for taking the time to review our home. I apologise that you feel the communication has been less than good at times during the pandemic, I will certainly feed this back to the team. However, I am delighted your father is very happy and content at Ashlands.


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Review from S D (Wife of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband appears happy and well cared for. Home is always clean and tidy, as is my husband and his room. My only quibble is about communications. I find it highly impossible to phone and receive a reply, so I have given up trying. I would suggest more phones available and a longer time slot available.

Reply from Dawn Collett, Commissioning Director at Ashlands Manor Care Centre

Thank you for taking the time to write this review and for bringing the issues you are having with the phones to our attention. We will look into this and apologise for any inconvenience this has caused you.


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Review from L S (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy place. The staff are very caring. Mum is very settled she enjoys the food and is very comfortable. The staff are aware of Mum's needs and alert to any clinical changes in her medical condition. She is engaged in all activities.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Ashlands Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Ashlands Manor Care Centre is calculated as follows: ( (228 Excellents x 5) + (58 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 298 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlands Manor Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Michaela

Michaela O'Brien

Job Title: Home Manager

Joined: 2023

I started my career in care over 20 years ago as a Care Assistant I knew instantly I wanted to build a career in the care industry and from then I progressed to a Team Leader, Deputy Manager and started my role as a Home Manager 12 years ago. I have experience in managing both nursing and residential homes and always strive to deliver the very best person-centred care. I was attracted to New Care Homes as I liked their ethos, vision and values and from the moment I stepped into Ashlands for my interview I felt at home. I am committed to continuing to provide person-centred, dignified and quality care in my role here and to putting the residents at the forefront of what we do, whilst supporting a fantastic team of staff.


Octavia

Octavia Ndlovu

Job Title: Deputy Manager

I have been working in the health care sector since 2000 when I started off as a student nurse. I have worked in different settings since qualifying as a nurse, namely Intensive Care, medical, surgical wards, primary care and corporate health. I moved onto health and social care 6 years ago and I have loved every minute of it. I find working in a care home very rewarding. I have a great passion in End-of-life care and dementia. I worked as unit manager and acted as a Deputy manager at my previous job before joining New Care. When I came across New Care, I knew I would resonate with their values and vision. I am proud to be part of such a caring company. New care puts personal centred care at the heart of their business, while providing a very beautiful and engaging environment for our residents. I enjoy my role at Ashlands and am proud to be part of such an amazing team. I continue to support the team to offer high standards of person-centred care.


Amy

Amy Ashbee

Job Title: Head of Residential

I began working within the care industry when I was 18. I started off as a care assistant in a residential care home after looking after my mum. Over the years I have progressed up to team leader, in home trainer and now working as the head of residential care here at Ashlands. During this time, I have worked with a variety of people from all walks of life. Developing my skills along the way. I have a particular passion for dementia and person-centred care. I particularly enjoy my Job here at Ashland's as it allows me to bring together the skills I have learnt while continuing to develop and provide person centred care to our residents.


Merick

Merick Williams

Job Title: Head of Dementia

Joined: 2021

I joined Newcare in November 2021 as a Team Leader and have worked in the care sector over 15 years in various roles starting as a bank care assistant and moving up to Deputy Manager in my previous job. I am passionate about providing person centred care to the residents we support. My greatest reward in care is working with people living with Dementia. I love working in care as it is fulfilling in making a difference in the residents’ lives, we support and to ensure that they are happy and cared for. I hold a Level 3 in Health and Social Care and a NVQ Level 4 Diploma in Leadership and Management. Since joining Newcare it was evident that the company put the residents first as stated in its Philosophy and vision. I am happy to be a part of Ashlands team and will continue to ensure our residents are cared for to the high standard whilst upholding the company's values.


Becca

Becca Brennan

Job Title: Wellbeing Coordinator

I am relatively new to care, with this being my first job within the sector, having worked in the Hospitality and Leisure industry for the last ten years, and gaining my degree in Events Management and Marketing, then working in management at various pubs, restaurants, golf clubs and arenas along the way. I ultimately had a real desire to work within the healthcare sector and was very keen to bring my wide knowledge and experience from my previous roles into this job. I love my job and being able to create a lasting impact on people and being able to make some fantastic new memories with our precious residents and reminisce on the old ones too.