Ashlands Manor Care Centre

2 Ashlands, Sale M33 5PD
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9.7 70 Reviews
  • Ashlands Manor Care Centre, Sale
Welcome to Ashlands Manor; a lovely and luxurious care home located in the charming village of Ashton-on-Mersey in Sale, South Manchester.

Ashlands Manor is a purpose-built 57 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Ashlands Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Ashlands Manor are exceptional, with each floor enjoying its own communal lounge and dining room. All bedrooms boast en-suite wet rooms, and there is also a spa-assisted bathroom, hairdresser and nail bar.

There is a beautiful, mature garden at Ashlands Manor, along with an additional sensory garden and a terrace to the first floor. Making the most of its gorgeous grounds, almost all of the ground floor bedrooms have direct access to the gardens.

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Care Provided by Ashlands Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michaela O'Brien (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Ashlands Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £1,800 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Ashlands Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in their nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Ashlands Manor Care Centre Reviews (70)

Total of 70, showing 41-60
9.7

Ashlands Manor Care Centre has a Review Score of 9.7 (9.668) out of 10, based on 25 reviews in the last 2 years. Over all time Ashlands Manor Care Centre has 70 reviews.

Overall Experience

  • 61
  • 8
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Review from Brian D (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care services provided. The operation is very professional and my mum has thrived since being at Ashlands. All staff are really helpful!

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Review from Dawn P (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mu is very settled and happy in Ashland Manor. The environment is a home from home set-up, which is what the transition for my mum into residential care was stress-free for all concerned. As it's a purpose-built dementia care home, my mum enjoys the freedom to walk around unhindered and has her "own"
routine, rather than being forced into a stressful regime. The carers are kind, patient and tolerant, which is why my mum is so very happy.

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Review from Susan H (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this awful period of time dominated by Covid-19, I have felt very comfortable with the care that has been given to my mum. Appreciating that the home must have been under great pressure the last 12 months I have found the home communicative and helpful.

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Review from G B (Niece of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in well, enjoys the food and occasional glass of wine. She particularly enjoys not having to join in with organised past times as she relishes in her own company.

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Review from J K (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a difficult time. I went in there for the first time in 9 months. Everybody was so cheerful and there was plenty going on. It is a great relief to see my mother is so well cared for.

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Review from V R (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Ashlands Manor, my mum was quite weak, tired and undernourished. After only a couple of weeks, my mum is noticeable stronger, more energised and eating and drinking well. In short, much healthier than she has been in a while. The care and attention from the staff is excellent from getting
my mum her favourite foods to encouraging her to join in with activities. A big thank you to care team and all of the team for the care, patience and respect given.

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Review from Helyn K (Stepdaughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and caring staff. Always interacting well with the residents (even those where dementia is a difficult thing to deal with). It is a pleasure to visit as I know my relative is so very well cared for.

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Review from L B (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best day that I have had in the past 20 years.

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Review from M C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Ashlands Manor Care Centre for nearly three years and during that time she has been extremely well looked after. The staff are amazing and can't do enough for her. The menus are very varied but I think they need to have plainer food for the age they are catering for.

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Review from David M (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Staff are very kind and helpful. I would have no hesitation in recommending Ashlands Manor to anyone who needs care for a relative.

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Review from Norman R (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and personnel very helpful. Facilities very good. Meals were very good (but in the case of my Mum, portions too big). Concerned about returning food not left. I personally have been treated well and ade welcome every time I visited. Keep up the good works.

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Review from S M (Daughter-in-law of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In July 2017 we needed care for both of my partner's parents. Ashlands Manor went above and beyond helping us to secure a safer future for both of us. We had looked at many solutions but when we walked in there, we knew it was the answer. Dad has dementia and likes to mooch about and Ashlands has all
the space to do this and he can go in and out of his room, none of this sit in a circle in the lounge.
He is safe, stimulated, has access to a safe outside balcony, lovely staff who can read his moods, knowing when to cajole him or give him his own space. If he's up all night, staff sit and chat, watch videos, play games, whatever it takes, then he'll sleep all day. There is a state of the art activity table with overhead projector always available for stimulation. Dad is on the middle floor and comes down to join mum for any activities and mum goes up to see him if the staff judge his mood to be OK. The feeling of relief on our part when they are both in Ashlands in unmatched by any other solutions out there.

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Review from B C (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad have been in Ashlands since July 2017. When Dad went into Ashlands he really wasn't very well. He's on the first floor with dementia. He had lost a lot of weight and was struggling. Sixteen months later he's going strong. From the first day, Mum and Dad have been treated with lots of love,
care attention and most important, respect.


They are very well occupied with activities every morning and afternoon. Ashlands is very well managed with the staff going way beyond the call of duty to make sure residents are comfortable. I would happily recommend Ashlands Manor to anybody and have.


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Review from J H (Son of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have found Ashlands Manor where my Mother is very settled and comfortable. She has spent a full year at Ashlands and has received excellent care. Ashlands Manor itself is extremely nice, modern, spacious and well equipped. The rooms are comfortable and have a nice en-suite and
tv. The staff are lovely and go that extra mile to help the residents (and family) and spend time with them. Thank you.

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Review from J M (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems to be very settled and happy at Ashlands. The food is very good and he's put a stone on in weight since arriving. His carers are kind and helpful. They are lovely to talk to when I call each week from Australia and always let me know how dad is going.

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Review from M T (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashlands is well presented, clean and comfortable and the staff are generally kind, friendly and hard working. The catering is excellent and Mum enjoys her food.


We have had issues with Mum having to wait to be taken to the toilet as this causes her a lot of stress. However, we have spoken to staff

members in this regard and they are trying to improve the situation. There have been a few issues with Mum not being ready for hospital appointments, but again, having spoken to staff this appears to have improved. Overall Mum seems to be settled and happy.

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Review from R H (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home.

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Review from Diana K (Wife of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled down really well and very quickly at Ashlands.
He finds the staff very pleasant as do I.
They respond quickly when he rings his bell.
He likes the food and is eating much better than in his previous care home.
My only criticism would be that despite paying £1,000 per week,
he is expected to pay for his incontinence pads.
I know the Local Authority will not provide them but you could!

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Review from Eric G (Relative of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facility provides a good level of care. As it is new and purpose built it offers better facilities than many other care homes. Up to 19 residents per floor help maintain a good atmosphere. It is very expensive. My relative is not always complimentary about the food.

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Review from Elizabeth N (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for a few weeks but the care he has received so far has been fantastic. The staff are wonderful, in particular, the senior care assistant who has been so kind.
The reception staff are also exceptional!
My father has terminal cancer and is being treated with exceptional
kindness and dignity.
I have at last some peace of mind.
Thank you!

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Ashlands Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Ashlands Manor Care Centre is calculated as follows: ( (228 Excellents x 5) + (58 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 298 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlands Manor Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Michaela

Michaela O'Brien

Job Title: Home Manager

Joined: 2023

I started my career in care over 20 years ago as a Care Assistant I knew instantly I wanted to build a career in the care industry and from then I progressed to a Team Leader, Deputy Manager and started my role as a Home Manager 12 years ago. I have experience in managing both nursing and residential homes and always strive to deliver the very best person-centred care. I was attracted to New Care Homes as I liked their ethos, vision and values and from the moment I stepped into Ashlands for my interview I felt at home. I am committed to continuing to provide person-centred, dignified and quality care in my role here and to putting the residents at the forefront of what we do, whilst supporting a fantastic team of staff.


Octavia

Octavia Ndlovu

Job Title: Deputy Manager

I have been working in the health care sector since 2000 when I started off as a student nurse. I have worked in different settings since qualifying as a nurse, namely Intensive Care, medical, surgical wards, primary care and corporate health. I moved onto health and social care 6 years ago and I have loved every minute of it. I find working in a care home very rewarding. I have a great passion in End-of-life care and dementia. I worked as unit manager and acted as a Deputy manager at my previous job before joining New Care. When I came across New Care, I knew I would resonate with their values and vision. I am proud to be part of such a caring company. New care puts personal centred care at the heart of their business, while providing a very beautiful and engaging environment for our residents. I enjoy my role at Ashlands and am proud to be part of such an amazing team. I continue to support the team to offer high standards of person-centred care.


Amy

Amy Ashbee

Job Title: Head of Residential

I began working within the care industry when I was 18. I started off as a care assistant in a residential care home after looking after my mum. Over the years I have progressed up to team leader, in home trainer and now working as the head of residential care here at Ashlands. During this time, I have worked with a variety of people from all walks of life. Developing my skills along the way. I have a particular passion for dementia and person-centred care. I particularly enjoy my Job here at Ashland's as it allows me to bring together the skills I have learnt while continuing to develop and provide person centred care to our residents.


Merick

Merick Williams

Job Title: Head of Dementia

Joined: 2021

I joined Newcare in November 2021 as a Team Leader and have worked in the care sector over 15 years in various roles starting as a bank care assistant and moving up to Deputy Manager in my previous job. I am passionate about providing person centred care to the residents we support. My greatest reward in care is working with people living with Dementia. I love working in care as it is fulfilling in making a difference in the residents’ lives, we support and to ensure that they are happy and cared for. I hold a Level 3 in Health and Social Care and a NVQ Level 4 Diploma in Leadership and Management. Since joining Newcare it was evident that the company put the residents first as stated in its Philosophy and vision. I am happy to be a part of Ashlands team and will continue to ensure our residents are cared for to the high standard whilst upholding the company's values.


Becca

Becca Brennan

Job Title: Wellbeing Coordinator

I am relatively new to care, with this being my first job within the sector, having worked in the Hospitality and Leisure industry for the last ten years, and gaining my degree in Events Management and Marketing, then working in management at various pubs, restaurants, golf clubs and arenas along the way. I ultimately had a real desire to work within the healthcare sector and was very keen to bring my wide knowledge and experience from my previous roles into this job. I love my job and being able to create a lasting impact on people and being able to make some fantastic new memories with our precious residents and reminisce on the old ones too.