Tallis House

Neal Court, Waltham Abbey EN9 3EH
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9.7 106 Reviews
  • Tallis House, Waltham Abbey
Opened in December 2009, Tallis House is a modern purpose built care home offering en-suite rooms and flat screen TVs as standard. Residents enjoy comfortable surroundings, freshly prepared meals cooked by the head chef, a relaxing café, a hairdressing salon and lovely gardens to take a walk through.

The home is closely linked with the local School and Church and was named after Thomas Tallis, the 16th Century composer who lived at the Abbey, following a competition at the School Fete.

Residents enjoy giant chess set ready for the challenge.

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Care Provided by Tallis House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Georgina Braithewaite (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Tallis House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Tallis House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Tallis House Reviews (106)

Total of 106, showing 1-20
9.7

Tallis House has a Review Score of 9.7 (9.678) out of 10, based on 31 reviews in the last 2 years. Over all time Tallis House has 106 reviews.

Overall Experience

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Review from Sharon R (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Tallis House since September last year (2024). My Mum's dementia got worse after another stroke she had and she was struggling day to day with her memory which meant she was vulnerable and at risk at home. Since she moved to Tallis House she has settled in really well and quite
quickly. All the staff have been so helpful and have been so nice to my Mum which helped her settle in and feel comfortable and she couldn't be happier here, seeing her smile again and laugh and enjoying her life stress-free is the icing on the cake. They organise lots of activities and Mum really enjoys these and has made friends with both residents and staff, she enjoys the food and the trips out and I enjoy spending time at Tallis with her as well. I wanted to say a massive thanks to all the staff you do an amazing job and I am so grateful as my Mum means the absolute world to me. Thank you.

Reply from Georgina Braithewaite, Manager at Tallis House

Hi Sharon. Thank you for a lovely review, I will pass on your lovely comments to the rest of the team.


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Review from Tracy T (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with great hesitation that Dad had to have 24-hour care. Tallis House is most definitely the best care home for Dad's care needs. From the moment Dad arrived we were welcomed by a smiling face and a happy-to-help receptionist. I can honestly say that Tallis House has been the best decision I've
made for my dad. The carers are welcoming and made him feel right at home with happy faces, caring nature, empathy, patience and understanding of all Dad's care needs. Constantly checking on Dad and making him tea. Dad loves the food, and I can bring Dad treats anytime for him. From receptionist, carers, management and the whole team on Dad's floor the care is outstanding. Nothing is too much for them. Tallis House is modern, bright, clean and welcoming and the dinners are freshly cooked on-site and Dad definitely enjoys them. I'm so pleased with the care my dad is receiving and continues to receive. I have no fears when I leave after visiting my dad because I know he's in excellent care.

Reply from Georgina Braithewaite, Manager at Tallis House

Hi Tracy. Thank you for a lovely review, we are so glad that Dad has settled in at Tallis House, I will pass on your lovely comments to the rest of the team.


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Review from Lesley W (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away last night at the age of 95. However, I wanted to say how massively grateful I am, and have been for the past 3.5 years, to all of the staff at Tallis House for the way they took care of her during her time there. She came to the home after a bad experience in a previous
care home, she was active and able to look after herself but had become vulnerable due to falling quite a lot in her own home and it was time to be somewhere with 24/7 care. During her first 2.5 years she was extremely happy with both the social activities and friends she made in the home and loved all the staff, sadly as Alzheimer's progressed she was in need of more care but the care team quickly identified the best support and provided me with frequent updates and recommendations. During the last few months of her life and especially the last two weeks, the care given by the team cannot be faulted. a most sincere thank you to all of the staff.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for taking the time to leave a lovely review for Tallis House, it was a pleasure to care for your mum. We will be sure to pass your lovely comments over the team.


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Review from Stephen H (Husband of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Tallis House since April 2024 after looking at alternative sites and I am happy to say that we made the right choice. I have always found all the staff very helpful, caring and supportive giving me peace of mind. The medicine, food and cleanliness support has been very good and I
am particularly pleased with the activities that the residents are given and that they are encouraged to join in.
Thanks to everyone there.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for a lovely review, I will pass on the wonderful comments to all the staff.


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Review from L B (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care my father receives and communication is good which is very important in care. He is listened to which is important to him. In personal care, he is made to feel comfortable by the staff and they treat him with the utmost respect. He treats the staff as part of his family
so this makes him feel at home. If we as a family have any issues, it is dealt with straight away. Tallis House has catered for all his needs in a very caring way. He is very happy after having made a decision to place him in a home. As a family, we are more than pleased. I know I can now enjoy him as a daughter again and that is so important.
Thank you to all those at Tallis from management down to carers who work so hard.

Reply from Georgina Braithewaite, Manager at Tallis House

On behalf of the whole team, thank you for your lovely review, i will pass on your comments to all of the staff.


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Review from C L (Grandson of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tallis House is an amazing place and my Nan is very happy at Tallis House. All the staff are amazing and very attentive towards my Nan and from what I see other residents.
Thank you for what all the staff do.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your lovely review, I will pass your comments on to the staff.


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Review from T C (Friend of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My children go to the primary school next door, they loved there weekly visits to see the residents or neighbours as they used to call them, to read and sing songs and we also had a family friend who was also a resident and I can honestly say all staff were always helpful and welcoming when we would
visit.

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Review from S P (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is quite settled within the home, and we are happy as a family for her to continue her stay there, she mainly stays in her own room (although she is encouraged to join in with activities but refuses). The caregivers seem kind and supportive to my mother's needs. My only two concerns are that
her dietary needs are not always met and she is given foods which she is not allowed (she gets an upset tummy if given these) we have witnessed this as family members and have informed staff on a number of occasions. My second concern is that at times I have found medication on the floor or on her bed that she has not taken, this has again been mentioned to staff members. And have been told this would be recorded and looked into.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your review, I am happy that you feel that mum is happy and settled in the home and that mum's needs are being met. With your two concerns a meeting has been held with a family member and any concerns have now been addressed. Please feel free to speak to management at any time as we have an open-door policy, I will pass on your kind comments to the care staff.


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Review from Frazer F (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all lovely and caring. My Dad is taken out on regular trips which he loves doing. My Dad says the food is not great but it always looks OK to me although I have never tasted it. Hot and cold drinks are provided regularly throughout the day.

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Review from Elliot J (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beyond relieved that my mum is in such a caring and supportive environment with all staff giving 100% to make the residents lives enriched, safe and happy. They also go above and beyond to work with family offering great communication with families. The social media page is a great way of knowing what
mums been upto and is very helpful when it comes to visiting her, we always have plenty to chat about. She seems to get out more than me these days!

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your kind review, I will pass the positive feedback to the staff.


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Review from A G (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Tallis house as part of a short-term care following time in hospital. After the care my mum received it was not hard to decide for her to stay there permanently.
All the staff I have interacted with have been friendly and professional. Activities provided are varied and you can tell
that the staff really enjoy spending time with the residents.
Mum seems very settled now and always tells me how happy she is there.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your great feedback, much appreciated, I will pass on your kind words to the staff.


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Review from S H (Niece of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service. Always ring and inform me of visits, doctors and trips. Cleanliness superb of resident and the home itself. Atmosphere friendly, staff always present and deal with you should you need this.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you so much for your kind review. The staff will be very pleased to read your comments.


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Review from J W (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the care home is very friendly and very relaxed and welcoming. They do activities during the day and also have cinema nights. My Mother is very comfortable and enjoys being there. Making friends and relaxing with them sometimes during the day.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your kind review, your mum is a lovely lady and it is a pleasure to look after her.


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Review from M H (Wife of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

For the 5 months, my husband was at Tallis House, he received good care from carers, enjoyed all the activities and was liked and on good terms with everyone. We were satisfied with everything at that time. However, after a five-day hospital stay, the Management decided against his return, saying his
needs were now too complex, though were, in fact, no different. Hospital staff and doctors were shocked by this, especially as it was they who had to give us this bad news. Tallis Management did not call me. Whilst both care and domestic staff did ask, at no time did any of the management ask how he was, even when our daughter went to clear his room - though she was let into the House by the manager herself! As I had visited every day of those 5 months, and my daughter regularly, we were on first-name terms with everyone, so expected better of Tallis Management, and I am bitterly disappointed in their lack of courtesy and concern. So sad to end the relationship on such a sour note.

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Review from Doreen A (Wife of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tallis House gives an excellent service. All the staff treat my husband with respect and kindness. I know that he is in good hands. I know that if there is an issue then it will be sorted out. A small thing, my husband`s Tottenham mug disappeared, taken to the kitchen to be washed I think, and some
of the staff were not sure where it came from. I did ask about it and the carer took the trouble to look for it and fetch it back to the room. I am kept up to date regularly on any social events at Tallis House. My husband is not a good mixer, never really was, but his room is in an ideal spot where we can hear all the festivities from there. The staff recently put on a brilliant tea with entertainment for the residents, it must have taken a lot of preparation and hard work but everybody seemed to really enjoy it. The singer was ace!

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for taking the time to write a lovely review for Tallis House, It means so much to the staff. I will pass on your kind remarks.


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Review from Mary M (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for better care for my mother. The staff are so kind to her and to me. The outings and one-to-one provisions for residents are amazing and they get so many activities within the home.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you so much for taking the time to leave such a lovely review, I will pass on your lovely feedback to the staff.


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Review from John R (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went in for 2 weeks of respite 10-24 Dec on the top floor which I think is for advanced dementia. She was very well taken care of by all the team on her floor. I would like to give a special mention to a member of the care team who was very attentive with mum while I visited each time. Thank
you very much for all your help while my mum stayed in your care home.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your lovely review for tallis house.


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Review from Julie F (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were really good.
When Mum arrived, everyone worked hard to make her welcome and she settled into her new home very well.
She loves the activities and seems to take part in most things.
Her room is bright and well-kept.
Everyone has been very helpful and supportive throughout
the settling-in procedure.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your kind review; I will pass it on to the team.


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Review from Stuart B (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 92 and has memory issues and a few health concerns, which means she’s not able to live safely at home. So in June, we had to make the difficult choice to accept she needs residential care. That’s never an easy decision. But, since she has been in Tallis House, her quality of life and her general
health have improved. She gets well cared for; her meds are correctly administered, and the food is excellent. She loves the activities and days out, and she has new friends. As a family, we can now relax knowing that Mum is never alone, never at risk, never more than moments of help if she needs it. And that is a big help.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you for your kind review; I will pass it on to the team.


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Review from Tracy W (Granddaughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is presented lovely - it’s kept clean and tidy. My grandmother's room is large with an en-suite and overlooks the courtyard, which she has access to via a door in her room.
My grandmother has been in the home for 5-6 months - the admission went well, and she settled quickly.
The staff are
amazing - the team leaders will always listen to any concerns I have and action on anything that needs doing. The deputy is also very responsive and will address any medical concerns we have. The manager is also very approachable. My grandmother has some lovely relationships with the carers, and they have really got to know her and her quirky ways.
As a relative to the home, I can honestly say Tallis House is amazing - so grateful that my grandmother is there and has every faith in the staff to look after her.
I would highly recommend this home to others - the staff genuinely care, and it’s a lovely environment.

Reply from Georgina Braithewaite, Manager at Tallis House

Thank you so much for your king words; this will be passed on to the team.


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Tallis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Tallis House is calculated as follows: ( (266 Excellents x 5) + (74 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 357 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tallis House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Georgina

Georgina Braithwaite

Job Title: Home Manager

I began my career with Runwood Homes in 2009. I started as a carer in Tallis House, care team leader, deputy manager and now I’m a home manager. My ethos in my role is that with great teamwork, we can achieve anything for our residents and their families, and all our staff members contribute to the success of our home. Our residents are at the centre of everything we do at Tallis House.


Joanne

Joanne Lucke

Job Title: Deputy Manager

Joined: 2016

My name is Joanne. I am one of the Deputy Managers at Tallis House, where I have been proudly working since 2016. I thoroughly enjoy being part of a great team, supporting my colleagues in their day-to-day duties, and providing high-quality care to our wonderful residents.


I hold an NVQ Level 3 in Health and Social Care, as well as Level 3 qualifications in End of Life Care and Dementia Care. I bring a positive energy to my work, complemented by a great sense of humour and a love for laughter.


Outside of work, I enjoy unwinding with TV series, swimming, attending live music events, and spending quality time with my family.


Grace

Grace Crane

Job Title: Deputy Manager

Joined: 2023

My name is Grace, and I am one of the Deputy Managers at Tallis House. I began my journey with Runwood in 2017, returned in 2023, and have been proud to work here ever since. I love working with a fantastic team, improving the quality of life for our residents, and embracing the fact that every day brings something new and exciting.


I hold an NVQ Level 3 in Health and Social Care, as well as an Access to Nursing and Midwifery Diploma. A fun fact about me is my obsession with sausage dogs—they’re my absolute favourite!


In my spare time, I enjoy watching crime documentaries, going ghost hunting, and spending quality time with my family.


Catherine

Catherine Badcock

Job Title: Home Administrator

Joined: 2010

Hi, I’m Catherine, the Home Administrator for Tallis House, where I’ve proudly worked for 14 years. I truly enjoy being part of such a dedicated team, connecting with residents, and getting to know their families.


I hold an NVQ in Administration and have a quirky habit of turning random sentences into songs! Outside of work, you’ll often find me exploring new restaurants and indulging in great food.


Ryan

Ryan Locke

Job Title: Care Team Leader

Joined: 2023

Hi, I'm Ryan, and I’m currently a Care Team Leader at Tallis House, where I’ve been working since March 7th, 2023. I have a deep passion for leading and inspiring my team, constantly striving to be better alongside them. It’s incredibly rewarding knowing that when I’m at work, my residents are safe, well cared for, and supported.


My journey in the care sector started in 2023 when I joined Runwood Homes as a domestic assistant. I quickly stepped up to the role of carer in August 2023, and by November, I was honoured to be promoted to care team leader. I’ve gained a lot of experience in this role, and I’m eager to continue learning and growing.


Outside of work, I have a wide range of interests, particularly in music. I hold several qualifications in this field and have been fortunate enough to win many talent shows. I even auditioned for The Voice a few years ago. I also love entertaining people with my skill in accent impersonations—seeing people laugh always makes my day.


In my free time, you can find me catching up on much-needed sleep, playfully irritating my mother, getting tattoos, or playing musical instruments. I’m always looking to find new ways to have fun and grow both personally and professionally.


Frequently Asked Questions about Tallis House

What types of Care is Tallis House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tallis House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Tallis House have?

There are 101 Single Rooms.

What are the Facilities & Services at Tallis House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tallis House to the centre of Waltham Abbey?

0.6 mile(s) as the crow flies, distance by road may be significantly further.