Tallis House

Neal Court, Waltham Abbey EN9 3EH
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9.7 106 Reviews
  • Tallis House, Waltham Abbey
Opened in December 2009, Tallis House is a modern purpose built care home offering en-suite rooms and flat screen TVs as standard. Residents enjoy comfortable surroundings, freshly prepared meals cooked by the head chef, a relaxing café, a hairdressing salon and lovely gardens to take a walk through.

The home is closely linked with the local School and Church and was named after Thomas Tallis, the 16th Century composer who lived at the Abbey, following a competition at the School Fete.

Residents enjoy giant chess set ready for the challenge.

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Care Provided by Tallis House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Georgina Braithewaite (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Tallis House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,240
    • Self-Funded Residential Dementia Care from £1,240
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Tallis House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Tallis House Reviews (106)

Total of 106, showing 21-40
9.7

Tallis House has a Review Score of 9.7 (9.678) out of 10, based on 31 reviews in the last 2 years. Over all time Tallis House has 106 reviews.

Overall Experience

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Date Published

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Review from Sue C (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in another care home previously and I wasn’t happy with her care there. Since moving her to Tallis House she is so much happier, content and well looked after. Also so much more active and stimulated. The other home left her sitting in a chair all day in nappies, now she is up walking
about enjoying her days actually using the toilet and having lovely conversations with staff and residents. I can see a massive change for the better in my mum I only wish I had chosen Tallis House earlier and she could have had this wonderful care and happy days earlier

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to complete a review, your lovely comments and feedback mean a great deal to the team here at Tallis House, we are so pleased to be able to support your mum with her care and we are thrilled to hear mum is doing so well and thriving here at Tallis House.


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Review from Tony L (Son of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last wrote a review in September 2022, so we are now another year on that my Mum has been a resident at Tallis House. I would repeat all the good things I said about the team at Tallis House previously with regards to levels of care, quality of the food, love and attention they give to our Mum, etc
etc, but I think the more important fact is that I would repeat all these things 12 months on. It’s that constant high level of care they give that makes me relaxed in the knowledge that Mum is safe and loved every day. Thank you to all the team at Tallis House.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking time out of your day to leave us feedback, your lovely comments spanning 12 months mean show much to the team here at Tallis House, we are all so very proud to have been able to offer support and care to mum during the last year and we will continue to work hard to ensure that does not change going forward.


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Review from P M (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed a care home for our mother who was sadly unable to stay safely in her own home. The move to Tallis House was managed well. We are pleased that our mother is being cared for in a clean and caring environment. Staff have been very helpful in settling our mother into Tallis House.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to us at the home and we will continue to strive to offer the very best care and support we can.


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Review from Angela C (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in at the end of June following my mum's passing and some memory loss. He has settled in really well and is enjoying his time here. The staff are all very friendly and I especially appreciate the support the deputy manager has offered to us over this settling-in period.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to the team here at Tallis House. We are pleased to hear dad is settling in well and we will continue to do what we can to provide the very best care and support for him.


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Review from John c (Brother of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and professional operation, with staff that seem to really care. I have found the team to be very helpful on all matters and they strive to do their best for residents.
Overall I am very happy with the service my sister receives.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave us feedback and a review, your comments mean a great deal to us here at Tallis House, and we are really pleased to hear your lovely comments regarding our professional staff and the level of care we provide, this feedback will be passed on to the team who will be thrilled to hear the lovely comments. Thank you again.


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Review from L M (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Tallis House during Covid. It was very hard not to see Mum for such a long time. All the staff at Tallis are good people, considerate and caring, nothing is too much trouble for them. They all work so hard to look after the residents. A big thank you to everyone.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to the team here at Tallis House. Caring for your loved one means a great deal to us and we will continue to work hard to deliver the best care and support to our residents.


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Review from Jen w (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent care from really professional staff. She has had some complex medical issues which have been dealt with promptly. The staff have a very caring and positive manner with her, which has meant she has felt secure and in her own words ‘contented’.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for leaving us a review, your comments and feedback mean a great deal to us here at Tallis House, and we will continue to work hard to provide the most professional and caring support we can.


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Review from Maureen P (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Tallis House for over 4 years now and our family has been very happy with the care that she has received throughout this time. Her needs are being catered for and the staff are very caring. Mum's visitors always comment on how attractive the home is and how friendly the
staff always are.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave us a review, your comments mean a great deal to the team at Tallis House. It's always nice to hear that families and their loved ones feel well cared for and supported whilst they are with us, we will continue to work hard to deliver the best care.


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Review from K T (Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good time here. I still like living at Tallis House.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave a review; your comments and feedback mean a great deal to us at Tallis House, and it's great to hear you like being with us and that you have a good time.


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Review from Helen T (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Both my parents have spent time in Tallis House. Overall the staff are lovely. The manager on the other hand is stand-offish and always appears to be outside smoking.
The standard of the food provided is dreadful, I have witnessed first hand the food provided and it is lawful.
Finally, there is a
distinct lack of entertainment for all residents. My father was on the second floor and spent all day sitting in front of the telly watching the news. Dementia patients need stimulation and interaction. I believe there is a cinema room not once in 2 years has this ever been used.
For some residents the staff and other residents are the only people that interact with, surely it wouldn’t take a lot to run bingo sessions or arrange a sing-a-long once in a while.

Reply from Martha Nhidza, Regional Operations Director at Tallis House

Thank you for taking the time to complete this review. I am sorry to hear that you had a negative experience within our Home. We take all concerns regarding the quality of our service provision very seriously and we apologise for falling short in stimulation activities including other issues raised. Please be assured that we are investigating this further and taking all the necessary steps to improve our services.


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Review from S H (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a difficult decision to put our mum in a home. When we visited Tallis Houe many of our worries were immediately dispelled. The rooms are clean, airy, a good size and well-equipped. All of the staff are, without exception, polite, caring and friendly with residents and relatives alike. There are
plenty of activities for residents and visits from local schools etc. The residents can sit back and enjoy life as everything is provided.

Reply from Michael Kenny, Customer Relations Manager at Tallis House

Thank you for taking the time to leave a review, your feedback and comments mean a great deal to us at Tallis House, we are pleased to have met your expectations, we will continue to work hard to ensure we offer the very best support and care to all our residents.


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Review from Geoff A (Friend of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown to my friend in the last 18 months of her life was exceptional. With the onset of dementia, the care given added to her life and enabled her to be able to enjoy life in the best possible way. Cannot thank the staff enough, in all aspects.

Reply from Laura Glyde, Home Manager at Tallis House

Good afternoon Geoff, thanks so much for sending your full recommendation for Tallis House. Our team are honoured by your kind words. Thanks again for the brilliant review.


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Review from Maureen W (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had dementia, the care that the staff give is marvellous and so kind. Weekends less staff I would suspect ti have more staff but the level of care that everyone gives is really good.

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Review from Vicky R (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care throughout my mum's stay. All staff are so caring, friendly and approachable. They made Mum's last days calm and comfortable. A big shout out to the staff.

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Review from Carol C (Niece of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in this care home for over a year now, through all the covid lockdown, and I have to say that through all of this, I have been extremely satisfied with her care. The senior management have been so helpful and equally the carers on her floor have always been very caring and supportive
to her needs. I cannot fault them. When I visit (which is quite often) I always feel I am in a very happy atmosphere. Thank you for looking after her with love and care.

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Review from John M (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your kind care to my mother. All the staff are first class.

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Review from A S (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Tallis House for many years, over that period she has received first class treatment. The staff are very caring and I am very happy with the overall care she receives on a daily basis.

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Review from David H (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care facilities, the staff are all so caring and friendly.

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Review from Chris S (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On regular visits to Tallis House, we always see the devotion and outstanding care that all of the staff give to their residents. The manager, nurses, care staff and housekeepers are superb, always smiling and friendly. We have observed all of the staff working tirelessly at all times. Communication
from Tallis House to us is second to none. Our dad is settled and very happy with his surrounding, and although often confused, is always reassured by all staff members. Well done, and thank you!

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Review from Bernadette O (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father arrived at Tallis House on the 12th of March. Seeing as he has only been there for 5-days, I can't give too much feedback, but after visiting on Monday, my first and continued impression is very good.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Tallis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Tallis House is calculated as follows: ( (266 Excellents x 5) + (74 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 357 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tallis House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Georgina

Georgina Braithwaite

Job Title: Home Manager

I began my career with Runwood Homes in 2009. I started as a carer in Tallis House, care team leader, deputy manager and now I’m a home manager. My ethos in my role is that with great teamwork, we can achieve anything for our residents and their families, and all our staff members contribute to the success of our home. Our residents are at the centre of everything we do at Tallis House.


Joanne

Joanne Lucke

Job Title: Deputy Manager

Joined: 2016

My name is Joanne. I am one of the Deputy Managers at Tallis House, where I have been proudly working since 2016. I thoroughly enjoy being part of a great team, supporting my colleagues in their day-to-day duties, and providing high-quality care to our wonderful residents.


I hold an NVQ Level 3 in Health and Social Care, as well as Level 3 qualifications in End of Life Care and Dementia Care. I bring a positive energy to my work, complemented by a great sense of humour and a love for laughter.


Outside of work, I enjoy unwinding with TV series, swimming, attending live music events, and spending quality time with my family.


Grace

Grace Crane

Job Title: Deputy Manager

Joined: 2023

My name is Grace, and I am one of the Deputy Managers at Tallis House. I began my journey with Runwood in 2017, returned in 2023, and have been proud to work here ever since. I love working with a fantastic team, improving the quality of life for our residents, and embracing the fact that every day brings something new and exciting.


I hold an NVQ Level 3 in Health and Social Care, as well as an Access to Nursing and Midwifery Diploma. A fun fact about me is my obsession with sausage dogs—they’re my absolute favourite!


In my spare time, I enjoy watching crime documentaries, going ghost hunting, and spending quality time with my family.


Catherine

Catherine Badcock

Job Title: Home Administrator

Joined: 2010

Hi, I’m Catherine, the Home Administrator for Tallis House, where I’ve proudly worked for 14 years. I truly enjoy being part of such a dedicated team, connecting with residents, and getting to know their families.


I hold an NVQ in Administration and have a quirky habit of turning random sentences into songs! Outside of work, you’ll often find me exploring new restaurants and indulging in great food.


Ryan

Ryan Locke

Job Title: Care Team Leader

Joined: 2023

Hi, I'm Ryan, and I’m currently a Care Team Leader at Tallis House, where I’ve been working since March 7th, 2023. I have a deep passion for leading and inspiring my team, constantly striving to be better alongside them. It’s incredibly rewarding knowing that when I’m at work, my residents are safe, well cared for, and supported.


My journey in the care sector started in 2023 when I joined Runwood Homes as a domestic assistant. I quickly stepped up to the role of carer in August 2023, and by November, I was honoured to be promoted to care team leader. I’ve gained a lot of experience in this role, and I’m eager to continue learning and growing.


Outside of work, I have a wide range of interests, particularly in music. I hold several qualifications in this field and have been fortunate enough to win many talent shows. I even auditioned for The Voice a few years ago. I also love entertaining people with my skill in accent impersonations—seeing people laugh always makes my day.


In my free time, you can find me catching up on much-needed sleep, playfully irritating my mother, getting tattoos, or playing musical instruments. I’m always looking to find new ways to have fun and grow both personally and professionally.