Review from Gordon M (Friend of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience

My friend has lived at Clare Court Care Home since 2017. He was on his own and had mobility issues and needed to go into care. I was involved in his move because I have Power Of Attorney. He is very happy at Clare Court. He is well-liked and the staff reciprocate that feeling. He was recently hospitalised

and as a result, now needs full nursing care. I am particularly grateful to the administrative staff for their help with the issues surrounding this change and to every one of the staff for making the transition as smooth as possible for him.

Reply from JULIE Hurst, Care Home Manager at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court in Birmingham. We are always here to offer support to you and your loved one and look forward to seeing you on your next visit. Kindest regards.

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Review from Sarah C (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

I cannot thank Clare Court enough. My family and I are so grateful for the care you have given Mom since she arrived. Mom is now in a caring, happy and safe environment. These things she was not getting in her home so we finally had to make the hardest decision we have ever had to make. It was the best

thing we have ever done. Mom is now well looked after and most of all are happy. Thank you Clare Court for all you have done, we are so grateful. The staff are wonderful, caring, kind and attentive. The management is really helpful. The reception and meet staff are amazing and informative. Thank you so much.

Reply from JULIE Hurst, Care Home Manager at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court in Birmingham. It is a pleasure to welcome visitors through our doors into the loving care community that we are creating. We look forward to seeing you on your next visit. Kindest regards.

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Review from M M (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

From a discussion with the activities coordinator, there will be lots happening over the coming months at Clare Court Care Home. There will be numerous activities for residents in which family would be more than happy to participate and contribute to all events as we see Clare Court as our new extended

family, the new home of our father. Looking forward to the summer months at Clare Court.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court in Birmingham. We are so pleased to hear that you are looking forward to our activities planned for the coming months, it is a pleasure to welcome visitors through our doors into the loving care community that we create to join in. We look forward to seeing you on your next visit. Best wishes.

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Review from Doreen B (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Clare Court since May 2022, after a few teething issues and changes with management I'm glad to say Mum has settled and is well cared for. The family have peace of mind and have no concerns regarding her care. Adjustments have been made to my Mom’s personalise care ensuring

she is comfortable, the family are involved and kept up to date always. It can be upsetting at times; the management and staff have been excellent with Mom and nothing is too much trouble.
We appreciate the love and support they’ve shown towards Mum and the family, especially when I celebrated my 60th birthday in December, with a tea party/lunch. The room was decorated for us, it was a lovely surprise, Mum and I were queens for the day, precious memories for us all. Thanks again for making the day so special for Mum too.
The changes made by the new manager and team have been beneficial not only for the residents but to the families too. The staff should be congratulated for all their hard work.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham. We are delighted to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family the peace of mind that you deserve. We are pleased that you feel well-informed and involved in your mum's care. It was a true pleasure to help you celebrate your 60th birthday in style and make happy memories. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Balbinder K (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

My experience at Clare Court is very good. All staff are very cooperative and look after my mother very well. We appreciate the new management and the excellent service they are providing to the home.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mother living with us as part of our loving care community. Your feedback is greatly appreciated and we look forward to seeing you on your next visit. Best wishes.

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Review from P H (Brother of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

I find Clare Court very clean and the staff very caring and overall care very good!

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Review from P L (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful. The staff should read the patient's notes before attending to any care for the patient.

Reply from Julie Hurst, Home Manager at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home, your feedback is invaluable to us and our staff team. I can confirm that all care staff have access to our online care planning system, to ensure all the resident's care is logged and their needs are stated. If you have any concerns that you would like to raise, please contact me at your convenience to discuss further. Best wishes, Julie Hurst.

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Review from Ann B (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

I am really pleased with the care my mom is receiving from Clare Court Care Home. My mom always remarks about the food she receives and how her washing is returned clean and on a hanger. The staff are all friendly and polite and most of them know me by name. When we are there they pop in and say hello

and Mom gives them banter which tells me she is comfortable in her surroundings.
Thank you.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham. We are delighted to hear how satisfied you are with the care provided by our dedicated staff team and that your mom feels happy and relaxed in their company. It is also nice to hear that the choice of tasty meals provided by our talented culinary team is so well received. It is a true pleasure to have your mom living with us as part of our loving care community. Best wishes, Rachel.

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Review from Joy F (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother is very comfortable at the home. She is fed well, her needs are adhered to, in all she is well looked after. My only concern is the hours of visiting. I know that several members of my family visit between 8.30 pm and 8.45 pm and up to six to eight at a time. This is unfair to other residents

who have settled down for the night. I feel there should be a cut of time, especially in winter with dark nights when residents may sleep earlier. Apart from that concern, I am well pleased with my mother's care.

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Review from Mary F (Daughter-in-law of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

The home is under new staff now, I can already see the changes. Nothing is too much trouble. Caring, professional and always ready to listen.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home and for your amazing five-star rating. We are delighted to hear how satisfied you are with our home and the excellent level of care provided by the dedicated staff team on a daily basis. Your feedback is truly invaluable to us, I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Mark S (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for several years. Can't fault the care she has received. Particularly over the Covid-19 lockdown periods.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham. We are delighted to hear how satisfied you are with our home and the care that your mother receives. The Covid-19 pandemic was a particularly difficult time for everyone, now that restrictions have been lifted we look forward to welcoming you back for regular visiting. Best wishes, Rachel.

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Review from Diane O (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

I'm very pleased with how everybody looks after my mom, and everybody's so helpful and ready to listen to me with any questions concerning my mom. My mom is very settled at Clare Court. The food is excellent too, and I'm very pleased with the service my mom receives.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and that your mom is happy and settled in the loving care community that we create, giving you and your family peace of mind. It is also lovely to hear that the choice of tasty meals provided by our talented culinary team is so well received. Best wishes.

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Review from Marie F (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

Care home meets full expectations.

Reply from Rachel Aran, Marketing Administrator at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. We are delighted to hear how satisfied you are with our home. Best wishes.

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Review from L B (Granddaughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

From my experience so far (and my family’s) this care home is not the friendliest environment. Residents are left for ages alone and barely clothed. My Nan is always freezing when we arrive which shows no one is checking to see if she’s ok. Most of the staff make it difficult to book appointments and

most are very unwelcoming when we do arrive. The manager shouts at most visitors and is not approachable. Not what I would expect from a professional in the care sector. Having a background in this profession I would expect more care and professional conduct towards their residents and their visitors.

Reply from Beverley Murrain, Home Manager at Clare Court Care Home - Avery Healthcare

Thank you for taking the time to review Clare Court Care Home in Birmingham. It is regret that your experience at the home hasn’t been positive. I understand you visit at weekends and therefore I have not met you. I would ask that your concerns are addressed with the nurse-on-duty on the day of your visit, so that they can be rectified as quickly as possible. You can also contact the management team during the working week. If the concerns you raise are not addressed before 5 April 2022, all visits had to be booked through our administrator and therefore staff on the floor would not have been able to book visits for you at the weekend. As of 5 April 2022, visits no longer have to be booked and relatives are free to visit the home without an appointment. Visitors are still asked to wear masks when they are in the home and follow handwashing guidance as they were previously. I am sure, moving forward we will be able to address any other concerns as they arise. Best Wishes

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Review from Rowan A (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

My mother was sent to Clare Court Care Home to recover from a broken hip. The family were informed by the care home that no one would be permitted to see her for two weeks because that was their policy. After the two week period was up, a family member visited my mother and they were very surprised

how much she had deteriorated since she went in. Two days later, sixteen days after she was first admitted to the care home, I received a phone call in the early hours of the morning, informing me that my mother had a high temperature, she wasn’t eating and should they call an ambulance? I said they should and my mother was admitted to a local hospital a couple of hours later. A consultant from the hospital spoke to the family later that morning to inform us that my mother had an infection, two very bad pressure sores and was dehydrated. He also said it was possible she was not going to survive this admission due to her poor health. Bearing in mind two weeks earlier my mother went to Clare Court for rehabilitation following a hip operation we are shocked how she has ended up in such a state. We need some answers from Clare Court Care Home.

Reply from Beverley Murrain, Home Manager at Clare Court Care Home - Avery Healthcare

Thank you for your comments. After these concerns were raised in mid-July 2021, a subsequent investigation into the concerns detailed in your comments was completed and a response has been sent to the next of kin. Should you wish to discuss this further then please do not hesitate to contact the Home and request to speak to the Home Manager.

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Review from Cynthia F (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

I have found the home to be 'exceptional'. My father moved into this home in February 2019 it took some time for him to settle, but the carers are kind, gentle and helpful. He is happy and they take very good care of him. The facilities are clean and he always looks well kept. Meals are freshly cooked

every day and nutritious.
His clothes are washed and cleaned everyday, it's better than being in a hotel, we couldn't ask for more. The manager and the team are friendly and make every effort to know you by your name, and immediately link you to your relative. They allow you to feel at home when you visit, and during lockdown we are kept informed of guidelines and procedures. I would highly recommend.

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Review from B S (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

Clare Court is a welcoming and pleasant home for mom. The reception staff and management team are always helpful and keep me up to date with anything applicable to Mom. The nursing and care staff on the second floor are considerate towards Mom and her needs in light of her very challenging requirements.

Thanks to all.

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Review from Harjit B (Granddaughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

My nan has been at Clare Court for nearly five months now. I would recommend the home as it was the first home I walked into and was greeted by friendly staff. Nothing was too much trouble for them and even today they treat my nan with respect and dignity as well as the family. The facilities and food

are excellent and I am happy to know my nan is at Clare Court.

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Review from M M (Sister of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

I think Clare Court Care Home is very nice and always clean and tidy. Staff and management are very friendly and helpful. I would recommend this care home to family and friends.

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Review from Gurmeet M (Son of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

The management and care teams are extremely friendly and caring. Always a pleasure to visit.
The teams are very keen to ensure residents and family are happy with the support levels and always pull out the stops to ensure social/multicultural and religious backgrounds are met. Very pleased with the

level of service.

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