Richmond Care Home

Allendale Road, Sprotbrough, Doncaster DN5 8BS
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Top 20 carehome certificate
9.9 84 Reviews
  • Richmond Care Home, Doncaster
Richmond care home, in Doncaster, welcomes elderly people with care needs, physical frailties and some forms of dementia, to feel at home in a pleasing and stress-free environment.

Carers are highly trained to achieve a professional service in all areas day-to-day activities and medication administration, while pursuing the company's policy of respecting the dignity and independence of those in care.

There are many activities and places to visit organised as part of the Richmond diary, and a menu of fresh home-cooked food to enjoy.

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Care Provided by Richmond Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dean Jenkinson (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Richmond Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Richmond Care Home Reviews (84)

Total of 84, showing 1-20
9.9

Richmond Care Home has a Review Score of 9.9 (9.908) out of 10, based on 13 reviews in the last 2 years. Over all time Richmond Care Home has 84 reviews.

Overall Experience

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Review from R W (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standards are good. Mum seems to have settled in nicely, staff are very kind and helpful. Certain days seem low on staff and waiting to gain entrance and exit from home, it can take about 15 mins some days.

Reply from The Manager, Home Manager at Richmond Care Home

Thank you for taking the time to share your feedback. We're delighted to hear that your mum has settled in well and that youve found our staff to be kind and helpful, it truly means a lot to us.We appreciate your comments regarding staffing levels on certain days and any delays youve experienced with entrance and exit. We understand that this can be frustrating, and we are continuously working on ways to improve efficiency while maintaining the safety and security of our residents. Your feedback is invaluable in helping us enhance our service


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Review from S A (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for only 3 weeks and what a difference I have seen in her, she has been welcomed and is treated with dignity, she looks happy and is always clean as are her clothes. The food looks lovely and mum is eating well. Her room is lovely recently refurbished with bright colours,
and residents are allowed to personalise their rooms, tv, shelving, photos etc. making the surroundings more familiar for them. All the staff are amazing and attend to all her needs. The activities are varied and a singer comes along once a month. I was very apprehensive about a care home for mum, her mobility has failed her at 90 so can no longer live at home, but can honestly say it's the best thing for her. Thanks to the staff and the manager for making her feel welcome, and any questions are always dealt with promptly, the manager and the staff are always very approachable and very caring. It's a pleasure visiting mum, Thank you Richmond care home.

Reply from The Manager, Manager at Richmond Care Home

Thank you for taking the time to review our home. It's a pleasure taking care of mum. I will of course share your kind words with the team.


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Review from J C (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Richmond Care Home looks after Mum with such compassion, maintaining her dignity at all times. They undertake their duties with kindness and a smile, with an understanding which is also extended to other family members.
Her room is large and well-maintained, and all needs are taken care of by the
friendly staff. Residents are very well catered for, with good food choices, and regular entertainment events.
I wouldn't hesitate to recommend this care home.

Reply from The Manager, Manager at Richmond Care Home

Thank you so much for taking the time to post your lovely review. I will of course share this with the team.


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Review from Rosemary W (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Richmond in October and was made a full-time resident in December. All the staff have helped her to settle into the home, they are all very considerate and treat her with respect. I can honestly say they are a lovely team, and she is very happy there.

Reply from The Manager, Deputy Manager at Richmond Care Home

Thank you so much, I will pass on your kind words to all the staff.


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Review from J W (Granddaughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Richmond is such a lovely friendly welcoming home. When my grandma moved in she was feeling very nervous and scared. The staff was so lovely and welcomed Grandma into her new home. Nothing was too much. They made us as a family feel at ease. We knew we had made the right choice of home. On our visit,
Grandma always looked clean and well looked after. She was happy and smiling again. She was eating better and even gained weight which as a family was a big concern before she arrived at the home. The food always looks lovely and fresh. I found Grandma even joining in with activities with other residents.
The manager was great if we had any questions always willing to give us his time and to reassure us of any worries we had.
His presence in the home chatting to all the residents and making them smile and laugh was so nice to see.
We can see how much the home has changed our grandma's life. She is smiling and laughing again. Can't thank the staff and management enough.

Reply from Dean Jenkinson, Manager at Richmond Care Home

Thank you for your positive review of our home. It always boosts the staff's morale when they are recognised in this way. I will be sure to pass on your thanks to them.


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Review from L H (Son of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into Richmond in August and it has been a breath of fresh air for her, the home is clean and tidy. The carers are 1st class and can't do enough for the residents, the Manager is nice and very approachable. Since my mam has been in the care home she has put weight on having a good selection
of food. As a family, we didn't want her to go into care but it's the best thing we could have done, keep up the good work Richmond.

Reply from The Manager, Manager at Richmond Care Home

Thank you for your kind words, we really do appreciate your positive feedback which I will share with the team. Kind Regards.


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Review from A H (Niece of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond is such a lovely warm care home with friendly faces that welcome visitors. My aunty is treated with respect and dignity and the staff are fantastic. Any questions and queries are always dealt with and visits to the home are a delight, especially the events.

Reply from The Manager, Manager at Richmond Care Home

Thank you for your lovely review of our home. I will share your kind words with the team.


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Review from Y W (Sister-in-law of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into Richmond Care Home and having our first chat with the manager was heart-warming. Before viewing the rooms we felt we had finally found a forever home for my brother-in-law. The gentleman covered everything we needed to know about the care they gave. Safety, individual needs, and a slow
pace to gain my brother's-in-laws trust. It was so calm as we looked around, neat and tidy corridors, happy staff, and the gentlemen had smiles and kind words for the residents. After 8 months as a resident, my brother-in-law is settled and responding to the carers and his appetite is the best it has been in years. The food is excellent, and many thanks to the Chef. The shower room and bathroom are always clean and nothing is stored in there that doesn't belong. The home looks amazing due to the refurbishment, still, there is always that wonderful calm when you visit. The whole team has become part of our family caring for my brother-in-law. The professional care is excellent. We are so grateful to you all thank you.

Reply from Dean Jenkinson, Home Manager at Richmond Care Home

Thank you for taking the time to review our home. It's been a pleasure supporting your brother-in-law as well as getting to know you all as a family. I will pass on your lovely comments to the team.


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Review from K R (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and all the staff are first class. My mum likes the activities and seems to have settled in well since she first went to live at Richmond Care Home. The food is lovely. Mum has a lovely room and a big TV. All the staff are excellent and very caring. I am very happy that we have chosen this
care home for Mum.

Reply from Jane Beck, Home Manager at Richmond Care Home

Thank you for taking the time to write the review, we are so pleased that your Mum has settled in well and it's lovely to see her joining in with activities and making new friends. I will share your review with the team who will be very happy with your comments.


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Review from M J (Wife of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Richmond Care Home for 10 months now. I was pleasantly surprised at the ease at which both my husband and myself were warmly welcomed into the community of this care home. The ambience from management and all staff is always caring and helpful. The meals are homemade
and there is always a well balanced menu offered on a daily basis. Also the food is well presented. The activities are stimulating and tailored to suit the ability and age groups within the home. My husband enjoys outings and special events whenever possible. Other visitors always receive a considerate and warm welcome from all staff. I have already recommended it to friends who decided for their husband to become a resident within the care home and would happily do so again in the future.

Reply from Jane Beck, Home Manager at Richmond Care Home

Thank you for your wonderful review and taking the time to share your thoughts on The Richmond, the team work incredibly hard in creating a warm and safe environment for our residents and their family and friends. I will share your review with the team who will be thrilled with your comments.
Thank you.


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Review from L C (Cousin of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin came to live at the Richmond in December and I am pleased with the care she receives from everyone there. The facilities are fantastic with activities every day if she wants to join the groups, the meals are excellent all home cooked on the premises. Last but not least, the staff, from the
carers to the kitchen staff, handyman, office staff, laundry ladies and activity coordinator are all genuine and respectful people.

Reply from Jane Beck, Home Manager at Richmond Care Home

Thank you for your amazing review, the team will be thrilled with the feedback you have given. The home really appreciates the time spent giving reviews, the team work exceptionally hard in supporting our residents and receiving positive comments gives them a real boost. Thank you.


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Review from A B (Mother of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was a resident in this care home for several weeks and the care and compassion that was given to him was exceptional, I would certainly recommend this home to anyone. The room was good, the staff were amazing and nothing was too much for any of the staff from the cleaners to the nurses. The food
was very good. The office staff were very helpful and nothing was too much trouble for any of them.

Reply from Jane Beck, Home Manager at Richmond Care Home

Thank you very much for a wonderful review, it was a pleasure and a privilege to support your son. The team work exceptionally hard to deliver a high standard of care and they will be thrilled when they see the review you have written. Thank you.


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Review from Robert S (Son of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only got very positive things to say about Richmond Care Home. Mum is treated with dignity and respect, and a lot of kindness. The transition into the home was handled perfectly by the manager and her team. Since then Mum has been looked after and cared for in the way we had always hoped she
would be. It is a very clean place, the food is very good and the staff are fabulous.
It is so difficult to know what to do for the best for your loved ones. We are so pleased that we chose The Richmond.

Reply from Jane Beck, Home manager at Richmond Care Home

Robert, what a wonderful review. We can't thank you enough for spending the time to write it. The team work incredibly hard ensuring our residents are cared for to a high standard and reading your review will give the team a real boost. Thank you.


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Review from Angela P (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Richmond Care Home in November 2021. This was a difficult time for all concerned as it was in the middle of Covid and all that entailed.
During covid restrictions, full PPE was always used by staff and guidelines were adhered to. This gave reassurance that all precautions were being taken
to keep the residents safe.
From day one the staff without exception always showed Mum compassion, affection and care. When Mum returned to the Richmond after a trip out, there was always someone waiting to welcome her back and give her a hug to reassure her. Usually with the promise of a cup of tea and a biscuit.
Her room specifically and the communal areas were always spotlessly clean. Everywhere smelled fresh and clean.

Reply from Debbie Whitehead, Regional Manager at Richmond Care Home

Hi Angela, thank you so much for this lovely review. your mum is a pleasure to look after and positive reviews always mean a lot to our staff. I will share this with all of the team. Thank you again.


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Review from Mark B (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff and I find a nice environment when visiting. Staff go the extra mile to help whenever I am there. Mother enjoys her meals and she has physically improved immensely since being in their care.

Reply from Jane Beck, Home manager at Richmond Care Home

Thank you, for writing this positive review, it is wonderful to see how much mum has improved over the past few weeks with the care and support she receives, we are so happy you and mum chose our home. I will share your review with the team who will appreciate you taking the time to write it. Thank you.


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Review from Paul B (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been admitted to Richmond Care Home and we are so happy we managed to place mum here. The staff are exceptionally good and very patient as mum can be a handful at times. I can highly recommend Richmond Care Home if you're considering a care home for a loved one, look no further.

Reply from Jane Beck, Home manager at Richmond Care Home

Thank you for taking the time to write this wonderful review, we are so glad you are happy with the care mum receives and glad we were able to support both mum and her lovely family.


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Review from Colin W (Son of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the Richmond care home since October 2018 and has received excellent care through all the recent trials of the covid pandemic. The carers are very good when looking after and she knows them well. I have no problems with arrangements for visiting and the staff treat me well. I have
a great respect for the way my mum is looked after and would recommend the Richmond to anyone looking for a place in care.

Reply from Jane Beck, Home manager at Richmond Care Home

Thank you, very much for the lovely review, it's great to read that you are happy with the care mum receives, staff have worked immensely hard especially over the past few years overcoming the challenges of Covid and it`s wonderful that it is recognised, once again thank you.


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Review from R B (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Richmond care home this September and my mum is really really happy and settled in the care home my mum really likes the care home staff. I find the staff very welcoming, very friendly and polite, chatty, professional and excellent. They treat my mum with care, respect and dignity.
The care home is lovely with bedrooms, a lounge and a dining room and residents can join in with activities throughout the day if they choose to. My mum likes to get her hair done by the hairdresser weekly, and she is really happy with the food, she says has a really lovely good choice. I am also really happy with Richmond Care Home and the staff, and it's lovely and clean.

Reply from Jane Beck, Home manager at Richmond Care Home

Thank you for taking the time write such a wonderful review, having your mum living at The Richmond is wonderful, she has made some lovely friends already and has settled in exceptionally well.
I will share your review with the team who will be thrilled knowing you are happy with the care and support mum receives.


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Review from L G (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent with residents and caring for their needs, cleanliness excellent, rooms could do with being more up to date but this is being addressed shortly entertainment of residence excellent plenty of activities for them to do.

Reply from Jackie Allan, interim deputy manager at Richmond Care Home

Thank you l for taking the time to write such a lovely review the home is due to be fully refurbished to include a cinema and bar so there will be plenty more for all the residents to enjoy.
I will share your review with all the team who take great pride in caring for your wonderful mum.


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Review from Mick C (Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been friends and neighbours for over 25 years of a resident in Richmond. He had been diagnosed with dementia and gradually over time his condition worsened and he could not manage in his home even with help.
After looking at various homes with his relatives it was decided that Richmond would
provide the care he needed.
Since his admission, we have found he has been well looked after and he has settled in very well. A very fussy eater the home has met all his nutrition requirements and he looks very well and has put a little weight on. Despite covid restriction the staff have accommodated our visits so we could see him. The standard of hygiene and precautions because of covid have been excellent.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much for such a lovely review, the team appreciate the time you took in writing it, as it gives the team vital feedback on the care and support they deliver. It will be shared with all the staff who will be proud to read the review.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Richmond Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Richmond Care Home is calculated as follows: ( (139 Excellents x 5) + (14 Goods x 4) ) ÷ 153 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Richmond Care Home

What types of Care is Richmond Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmond Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Richmond Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Care Home to the centre of Doncaster?

1.3 mile(s) as the crow flies, distance by road may be significantly further.