Review from F B (Cousin of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

These guys look after my wonderful cousin day in, day out, making his daily life at ease. You can see the depth of the love of their job, nothing is ever too much, shown with care and compassion. We made the right choice.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

Thank you for taking the time to write this review Fiona and thank you for putting trust in us here at The Richmond to support care for your cousin, ill share your positive review with all the staff who are proud to be part of The Richmond `family`.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca H (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

My mother has been loved and supported for the last 5 years, the care staff are amazing and so kind. The administrator is amazing. They try so hard to support my mum, if I could give a bigger compliment, I would. Thank you so much.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much for taking the time to write a wonderful review, mum is so happy and settled here she has built up such positive relationships with all the team. I will share your review with the team who are incredibly proud to continue supporting and caring for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Cousin of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

After visiting practically every care home in Doncaster we opted for The Richmond. My cousin wanted to stay in Doncaster and we were looking for a home that would be his forever home. We didn’t want to have to move him. He has always felt at home. And despite very challenging behaviour, he has been

well cared for. He’s still funny and kind and the care team sees this. We are grateful that they care for him so well.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much for this excellent review. This means a great deal to our dedicated team at the Richmond care home as it acknowledges all of their hard work and dedication. I will share this with the staff and pass on your very positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise R (Goddaughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My Godmother has been a resident in Richmond Care Home for over 12 months, she appears very happy and settled.
All the staff are very helpful and friendly to the residents and nothing appears to be too much trouble.
Any queries I have had have been dealt with quickly and with great efficiency.
I

have no concerns regarding my godmother's welfare and would happily recommend The Richmond.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much Louise for submitting this review. It is very much appreciated, the team at The Richmond are hardworking and dedicated and you are right nothing is too much trouble for our residents. I'll share your lovely review with the team who are proud to care for your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Mum has been in Richmond Care Home for over a year now and was well cared for during lockdown despite the many challenges. However, now the care home is working hard to get back to normal and offering a great programme of events to stimulate and entertain the residents. I want to thank all the staff,

particularly the events coordinator for keeping mum laughing, singing and dancing. I receive regular photos and videos and can follow the care home on Facebook to see what mum has been up to. She looks 10 years younger and is always smiling. Great work. Thanks.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much for submitting this review. It is very much appreciated; I will share it with the staff team as it recognises and acknowledges their hard work and dedication.
The Facebook page has been an excellent resource to keep in touch with families and to show you how happy your loved ones are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Mum moved into Richmond three weeks ago, what a positive move this has been after three years of constant travelling to care for her. All of the staff are lovely and mum has really taken to the friendly caring atmosphere created at Richmond. The Facebook page is used to keep family updated with photos

so even though Mum can't always remember what she has been doing, we can see she is joining in with the many varied activities and always looks happy.
The whole process of finding care was difficult until I contacted the staff at Richmond, they have made everything easy for us, especially Mum. Thank you to all staff.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

What a lovely review thank you very much for taking the time to write it. It is very much appreciated and I will share it with the staff team as it recognises and acknowledges their hard work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharron Q (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Fantastic care home. Look after my mum who has dementia. Staff amazing. Always keep us up to date. Very happy. They know how to help and deal with her condition. Thank you to all the staff who keep my peace of mind.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much Sharron for submitting this review. It is very much appreciated; I will share it with the staff team as it recognises and acknowledges their hard work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin D (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

It is a week since my father passed away in the Richmond Care Home in Allandale Road Doncaster
Although he was only with you for a few weeks I wanted to put on record his family's gratitude for the care you provided not just to him but to all the family at such a difficult time
I wanted to particularly

thank your colleague who was by his bedside when he passed away and the prompt and sensitive way we were treated afterwards
We can't thank you enough

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

It was a pleasure to care for your father in the last weeks of his life, the team are very sorry for your loss and send you our sincerest condolences, it was a pleasure to meet you and your wife, and it was clear to see that you thought the world of Dad.
I will share your gratitude with the team who were proud to have cared for him.
Our very best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O D (Grandson of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

After making the initially difficult decision to find a residence for my beloved grandfather, to meet his increasingly challenging physical and psychological needs, I can say without hesitation that Richmond is an establishment where excellence of care is prioritised second to nothing. The workers at

the home are attentive and present to both myself, my grandfather and to all the other residents at the home that I observed. The knowledge and skill of the nursing staff are exemplary and from a brief conversation with the Deputy Manager both myself and Gramps felt reassured, safe and in extremely capable hands. The environment is warm and welcoming and my grandfather is settled - happy for the first time since the passing of his wife. The Richmond, I cannot begin to thank you enough.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much for this excellent review. This means a great deal to our dedicated team at the Richmond care home as it acknowledges all of their hard work and dedication. I will share this with the staff and pass on your very positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

My mum over the years as always said please never put me in a care home, which made it difficult when she needed 24hr care. I can not recommend this lovely care home enough. The staff and management are wonderful and should be so proud of themselves and how they treat the residents. Nothing is ever

too much, the rooms are great, she eats all of her food and she loves the activities. my mum is happy and that is all that matters to me. Thank you Richmond ??

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you very much for this excellent review, this means a great deal to our dedicated team at the Richmond care home as it acknowledges all of their hard work and dedication. I will share this with the staff and pass on your very positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

My auntie has been here now from late last year and I wouldn’t dream of her being anywhere else, it was hard to make the choice in the first place but all the team was so helpful and really put me and my family at ease when deciding on if this is the best choice, when looking around the home I knew

it would be perfect as it’s so homely and made us all feel very welcome, we are always kept up to date with any issues, events and updates with Covid19, the staff and management are extremely friendly and always make me feel at ease and like me and my auntie are never a burden, they really do go the extra mile. I couldn’t recommend a more clean, tidy, friendly welcoming home even if I tried. My auntie is always busy with activities and events and the food always looks amazing!

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you for taking the time to write such a lovely review, we know how difficult it is to make such difficult decisions and we are so pleased that your Aunt has settled in well. The review will be shared with the team who will appreciate the time you have taken to share your views.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Reginald H (Husband of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My wife seems very happy with all the activities which now take place and the staff are all first-class the home is a modern building purpose-built with nice outside facilities weather permitting and has good parking spaces.

Reply from Jane Beck, Deputy Home Manager at Richmond Care Home

Thank you for taking the time to write such a lovely review, it's so rewarding to see your wife enjoying what The Richmond has to offer.
I will share your review with the team who will be so pleased you have recognised their hard work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leanne G (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

My Mum has been in Richmond Care Home for a few years now because unfortunately, she had to move from another Care Home due to neglect but choosing the Richmond was the best decision ever made. I cannot fault the home in any way it is always clean and tidy and mum's bedroom is very bright and spacious

and has her own toilet facilities. Mum is always dressed and clean and the staff are always friendly. When Mum, unfortunately, has an accident they always ring me to inform me no matter how small the incident is which really reassures me that she is being well looked after. I feel like the home really does take care of Mum and it is a huge relief to me that she is being well looked after and that I have chosen the right home for her to live in and best of all my Mum seems happy.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

Thankyou very much Leanne for leaving such a wonderful review, it means the world to the team knowing that your mum is happy, I will make sure this wonderful review is shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

After accepting the realisation that Mum needed 24 hour care, we made the decision as a family to find the best care home possible that would be able to meet Mum's needs and give her the best quality of life she deserves. All the staff treat Mum with dignity and respect and they really care for Mum

and for us as a family. When we visit we are always made to feel very welcome by everyone. Mum is very happy at The Richmond and is encouraged to participate in activities which they have going on throughout the day. The home is very clean and tidy and there is always a lovely homely atmosphere. Mum's room is very bright and comfortable and we have taken in some things from home that she recognises. I am kept up to date by staff and nothing is too much trouble. All the staff are always polite and helpful and above all, they really care and that was a big factor when making the decision which home to choose. As a family, we are very confident we chose the best care home for our mum.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

The team here at The Richmond cannot thank you enough for taking the time to leave such a magnificent review, it will be shared with all of the team, reviews like this fill our hearts with pride.
Thankyou so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gaymor T (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

After reviewing all the care homes in the Doncaster area, we decided after reading all the reviews on Doncaster care homes on the net and recognising we wanted Mum to be in the best care home possible that we would like to visit The Richmond as it had excellent reviews. We arranged a meeting with the

management team who we felt were very empathetic and courteous and listened to what we felt our mum needed and what our concerns were. Both myself and my sister left the meeting feeling very positive and confident that this was the care home we wanted our mum to move to. Mum moved in 4 weeks ago and since then, we have seen how happy she is and interacting with other residents and staff on a daily basis she now has a different quality of life. The staff and management are amazing. I would recommend this care home to anyone.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

Your kind review is overwhelming, the team are incredibly grateful that you have taken the time to write your views on the home and the care we deliver, it is extremely rewarding to hear that your Mum`s quality of life has improved, we couldnt wish for anything more. Thankyou very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience

Had a terrible experience with Richmond Care Home.
Pre-admission the staff were very helpful, understanding, and reassuring.
However, on the day my mum went into Richmond it was a totally different story. My mum was greeted and shown to her room with the door shut behind her. After a little while,

I went to ask if there was anyone available to show my mum around but unfortunately was told everyone was busy.
The television my mum had brought wouldn’t work but there was no maintenance staff at all and sadly nobody else could help. After about an hour someone did come to show my mum around after struggling to remember her name.
As by now, my mum was very agitated we decided to leave.
I was very disappointed that no one from the care home tried to call or speak to me in the next 2 days.
A very upsetting experience all round.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

The Richmond care home would like to express their remorse at not being given the time to begin developing a relationship before you left the building with your Mother, we feel 90 minutes was an inadequate amount of time to experience all that The Richmond can offer.
The home prides itself in delivering the best care possible from staff who `care with all their hearts` and it is regretful you and your Mother never felt this from staff.
We would also like to express our disappointment with the care home review team for publishing a review that did not follow the guidance in their policy as in our opinion what is important is for families is to read a review that is based on the care provided by the home and as no care was delivered on this particular occasion it appears unjust.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Son of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience

The Richmond care home has been nothing short of brilliant in helping to settle and comfort my dad. Management, support staff and nursing staff have all been considerate and highly responsive in ensuring my dad receives all the support and facilitates he requires. They have successfully balanced meeting

these needs while also ensuring dad's dignity and maintaining his independence as much as possible. The facilities are always very clean and Dad is really enjoying the food. It has been a comfort for myself and the family to know dad is being cared for with compassion and care and I cannot rate Richmond high enough in helping my dad transition with the minimum of disruption and challenge.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

What a wonderful review, this will make the team very happy to know that the hard work and dedication is valued so appreciatively.
I am proud to be part of a team that genuinely cares for our residents with such warmth and compassion, we take great pleasure in knowing that families put their faith in the team to care and support their loved ones.
Thankyou so very much for an outstanding review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea L (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience

My father-in-law said, "please don't put me in a home", so making the decision to put him in a home was heartbreaking. We were recommended Richmond Care Home by our neighbour. Beat decision ever! The staff are brilliant; they really look after him and us as a family. They take the time to learn all

about him and chat with him about his hobbies and family, they encouraged us to bring lots of his favourite things from home and pictures to make it more homely for him. The home is beautiful, but the care he receives is fantastic; they genuinely care and are very helpful. We are grateful to them for making his final days full of care and respect for both him and us.

Reply from Jane Beck, Carer Home Deputy Manager at Richmond Care Home

Thankyou for a beautiful review, the past couple of years have been very challenging but we continue striving to provide the best care we possibly can, your review means the world to the team and your review will be shared with all.
The team here at The Richmond take pride in developing relationships not only with those we care for but also families too, we are so glad you feel this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

100% all good.

Reply from Bob Allan, Carer Home Manager at Richmond Care Home

Thank you very much for submitting such a positive review. I will share this with the staff team as it recognises their hard work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

It has been a difficult year not being able to visit mum, but Mother's Day was a special day - made even more special by our first visit inside. Facebook has been a godsend as well to keep in contact on messenger to keep spirits up. Thank you to all the staff.

Reply from Bob Allan, Carer Home Manager at Richmond Care Home

Thank you very much for taking the time to write this review, it means a lot to the staff when their hard work and dedication is recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Richmond Care Home

Care Provided by Richmond Care Home

Good to Know

Funding & Fees Guide for Richmond Care Home

Facilities