Review from Lesley S (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Mum has been living at The Richmond for 2 years and sadly passed away there recently. We are so proud and thankful to everyone at The Richmond for their genuine love and care shown to Mum right up to the end. She was very much part of the Richmond family and we were comforted to know she was in their

safe hands. We will never be able to thank the manager and the team enough for everything they did for her. We witnessed how much love the girls showed Mum in her final days, I’m certain this contributed to her very peaceful passing.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you for such a warm and heartfelt review Lesley. It was our privilege to be able to care for your mum and she was a very big part of the Richmond family and will be very much missed. Our thoughts are with you at this very sad time. I will of course pass your lovely comments on to our care team. as it recognises their hard work, love and dedication.

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Review from Karen B (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

Mum has settled into Richmond so well. I had the normal anxieties when she first went in but to see her laughing and looking so comfortable in her surroundings is wonderful and very reassuring. The staff I have met are all so kind to Mum and helpful with any questions that I may have. I can't thank

them all enough.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you very much for this excellent review, Karen. This means a great deal to our dedicated team at the Richmond care home as it acknowledges all of their hard work and dedication. I will share this with the staff and pass on your very positive comments.

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Review from Christine G (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

The Richmond is the best place my mum could have been through this last year, and before that, I have had no worries about her being cared for through this pandemic. They have taken every precaution to the wellbeing of the residents, still providing so much care and stability, which has helped me and

my family immensely through this difficult time. Thank you to all, Richmond, you are all so much appreciated.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you very much Christine for submitting this review. It is very much appreciated and I will share it with the staff team as it recognises and acknowledges their hard work and dedication.

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Review from Garry R (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

My mum has been dancing for the first time in 30 years, clapped on and surrounded by a circle of residents. That is my mum being my mum and it is heart-wrenchingly delightful to see her dancing as I remember her when I was a boy. Thank you so much. Please continue to look after my mum and let her be

amazing.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you so much Garry for taking the time to submit this lovely review. It is a pleasure to look after your Mum. Reviews such as this mean such a lot to our team as it recognises their hard work and dedication.

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Review from Malcolm R (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

I looked for a care home for mum for a long time and the Richmond Care Home came up tops. Excellent service from start to finish, my mum loves it here, mum has dementia and the care she gets is second to none. This care home is so clean and the staff are so caring and helpful. I would definitely recommend

it.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you for taking the time to submit this lovely review Malcolm. Mum has settled in well and she is well and truly part of the Richmond family. I will pass your kind comments on to our staff team to make sure they receive your praise for the work they do.

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Review from Stacey C (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

My mum spent 2 years at Richmond and was very well cared for what a great bunch of caring loving staff I couldn’t have asked for much more I can’t thank them enough they made me feel more settled knowing Mum was looked after.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you so much for your lovely review Stacey. This means such a lot to all of us as it recognises the dedication and hard work of our staff.

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Review from Derek V (Husband of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience

My wife went into Richmond Care Home on the fourteenth of December 2018. She was very unsettled, she would not go to bed one night when I was visiting. One of the carers was pushing a big leather armchair into my wife's bedroom when I asked what she was doing. She said if she’s sleeping in a chair it’s

going to be a comfortable one, but she didn’t leave it at that. Over the following weeks she persisted and eventually got her to go to bed, This carer is now a very close friend (she will know who I'm talking about) who will text me or ring me to see if I’m ok and if I’m not she will tell me off and pick me up. A lot of the staff have become very dear to me. I wish I could name them all. For two years they loved and cared for my wife. It's wrong to call the Richmond a care home it’s a home from home for those residents. On the twelfth of November at 3.45 am my wife sadly lost her fight for life. I spent 8 days and nights with my wife until she passed. All the staff made sure I was ok and now I get messages saying to keep in touch. They are my extended family.

Reply from Bob Allan, Carer Home Manager at Richmond Care Home

Thank you so much for this very positive review at what is a very sad, difficult and emotional time. I would like to say what a pleasure it was to look after your wife and she will be sadly missed.
I will share your kind comments with all of the staff and care team. Best wishes from everyone at the Richmond.

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Review from Zoe C (Daughter of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience

Mother receives exceptional care at this home. The staff are all welcoming when you visit. The deputy manager has been keeping relatives informed of all the changes that have needed to take place within the home due to COVID. I am always kept well informed of how Mum is getting on. I always feel that

I can have a conversation with any of the staff or managers if needed. They do offer a fantastic open door policy. The home is warm, inviting and feels person-centred. I would recommend the home to anyone needing to place their loved one. Since the COVID-19 lockdown the staff, in my opinion, have gone above and beyond to keep all their residents safe. I think they have done a fantastic job under exceptional circumstances. I couldn’t have asked for anything more from them.

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Review from Lee M (Son of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

I found the standard of care was exceptional. My father was admitted in April and the staff was amazing with him and us, especially with the outbreak of the Coronavirus going on.

Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you very much for completing this lovely review, Lee.
It means a lot to every member of staff to receive such a positive review in recognition of all of their hard work and dedication to making the home safe for our residents at this difficult time.

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Review from A M (Son of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience

My father spent his final days in the Richmond Care home receiving palliative care for stage 2 terminal cancer. He was in there during the care home's most challenging time - during the COVID-19 outbreak. The level of care he received was incredible! All staff on the Manager's team were genuinely warm,

friendly, and concerned for his welfare and our wellbeing. Nothing was too much trouble for them. Ultra professional at all times, highly knowledgeable, and exceptionally compassionate. My family is thankful that my father spent his final days being cared for by such a dedicated bunch of lovely people. Dad's passing was made much more bearable because of the care he and we all received. We can not praise the Manager and his team enough.

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Review from Melvyn L (Husband of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience

We have always been welcome. The manager and staff help us along as required. My wife really enjoys her day here. All staff are very friendly.
I personally do not know what I would do without the support from the care home.
Thank you!

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Review from Doreen T (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience

Staff are friendly and helpful, nothing is too much trouble. Overall cleanliness is excellent, both in rooms, lounges and the dining hall.
The kitchen is always willing to find alternative meals for residents if there is nothing on the menu to suit.
Overall an excellent care home.

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Review from S L (Daughter-in-law of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience

Richmond Care Home has been a godsend for us. They have taken every care to look after my mum-in-law, even though she only attends one day a week. Nothing has been too much trouble for them, they have even offered to extend the daycare when we have had hospital visits with my father-in-law. I would

not hesitate to recommend this home, as they are always caring, considerate and provide a friendly haven for my mum-in-law.

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Review from Lynn (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

First impression - fantastic, clean, bright.

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Review from P S (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been in the Richmond Care Home for almost 7 years now. I tell everyone about the home fab staff etc.

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Review from P J (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad has been in this care home for 6 months. They have treated him with respect even when he lashes out as his dementia is very progressed and he doesn't know anyone now as he can't talk or hear. They have treated him very well and are very helpful with me too. I would recommend the home because

the staff are amazing,

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Review from A M (Granddaughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

My grandad is given the best care ever. Nothing is too much for any of the staff. The food is lovely and the chef is fabulous he makes grandad anything he wants.
What a wonderful place.

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Review from J M (Granddaughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

The staff are outstanding, go above and beyond so happy to see my grandad loved and cared for like their own family member. Nothing is too much effort and treated like a family unit. I could not wish him to be in a better place.

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Review from C M (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

I cannot praise Richmond Care Home enough the care my dad gets is fantastic. The manager is so lovely and easy to talk to. Every member of staff does a brilliant job. Thank you very very much.

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Review from M S (Son-in-law of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

My father-in-law is looked after extremely well. We are always kept in contact with, even though we live in Eastbourne. The management are brilliant.

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Richmond Care Home

Care Provided by Richmond Care Home

Good to Know

Funding & Fees Guide for Richmond Care Home

Facilities