The Manor House Barnard Castle

John Street, Barnard Castle, County Durham, DL12 8ET
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9.9 59 Reviews
  • The Manor House Barnard Castle, Barnard Castle
The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en suite wet room.

The home provides quality care and luxurious facilities within a comfortable and relaxing environment. The home includes impressive facilities for customers to enjoy, such as lounge areas, private landscaped gardens and a bar.

The home provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Whatever you or your loved one need, whether it’s respite or convalescence, a comfortable home and some assistance with everyday tasks, or specialised dementia care, The Manor House Barnard Castle has the expertise and the facilities to provide it. The home's team is caring, professional and absolutely dedicated to the support and wellbeing of residents.

The Manor House Barnard Castle is operated by Anchor, who have 60 years of experience of providing care and housing for older people on a not-for-profit basis.

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Care Provided by The Manor House Barnard Castle

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Deborah Wilson (Interim Manager)
  • Admission Criteria
    • Please contact The Manor House Barnard Castle directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for The Manor House Barnard Castle

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • Our colleagues at The Manor House Barnard Castle will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Manor House Barnard Castle to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day care home life.


  • Parking

  • There is onsite parking, including disabled spaces.


The Manor House Barnard Castle Reviews (59)

Total of 59, showing 1-20
9.9

The Manor House Barnard Castle has a Review Score of 9.9 (9.897) out of 10, based on 24 reviews in the last 2 years. Over all time The Manor House Barnard Castle has 59 reviews.

Overall Experience

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Review from A A (Cousin of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our cousins were booked for respite care while one was going for an operation. The staff were very friendly and professional and were able to help with any request/concern made of them in a caring and diplomatic way. Unfortunately I'm not able to answer to the quality of the food or activities but our
elderly cousins thought that Christmas Day was excellent.

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Review from C B (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been in the home for a few years now, she has dementia but this has been a lot more stable since moving here. She is always doing activities and has even been to Harrogate to another care home to do a Christmas cake competition. Her room is always clean and the staff are always very friendly.
The food is lovely and so is the home. We can sleep well knowing she is safe, happy and looked after.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to see you have rated Overall Experience as Excellent. Your kind words will be passed on to the team. Thank you!


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Review from J R (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Manor House for two years, she has made some good friends and she and I think all the staff are amazing always ready to help and support her when she needs them. They provide outstanding meals and if Mam doesn't want what's on the menu they will try to provide what she has
requested. I couldn't fault anything. Thank you Manor House staff.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. It's great to see you rate Overall Experience as Excellent. Your feedback is greatly appreciated and will be passed on to all the team!


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Review from Steve C (Son of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at The Manor House Barnard Castle since the spring of 2024, he has dementia. We looked at a number of homes in advance, The Manor was top of our list and has more than met expectations. Staff are friendly and welcoming and have taken account of a difficult wider family situation we
are dealing with. They have been very flexible. Dad is well cared for, well fed and communication from the home is very good. He seems very settled now.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. We pride ourselves on delivering high-quality person-centred care within an environment that is luxurious, comfortable and feels like home. We are grateful to see you have left an excellent review and will be sure to pass your kind words over to the wider team.


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Review from Anthony C (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at The Manor House Barnard Castle for 12 months now and I can only find positive words for the whole experience. The care has been outstanding and The Manor House is a home from home. Dad initially thought he was living in a 5* hotel and I have to say the accommodation and service
is not far from this standard. From the moment you walk into the Manor, the greeting is always warm. The open sitting area is most comfortable and tea/coffee on-tap. Enter the wing to my fathers room and communal room, the accommodation, furniture and fittings are fantastic. On the odd occasion my father has been admitted to hospital, key staff members have kept me updated with regular calls and updates. Most impressed.

Reply from Debbie Wilson, Acting Home Manager at The Manor House Barnard Castle

Thank you for leaving The Manor House a review. We always love receiving feedback from residents and their families and your time is greatly appreciated. It is our priority here to provide tailored high-quality care within a luxury yet comfortable and homely environment, so we are very pleased to see you have rated Overall Experience as Excellent. Your kind words will be passed on to the team. Thank you!


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Review from Gary E (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is suffering from the early onset of Alzheimer's disease and required care whilst my wife and I went on holiday.
She had been to The Manor previously and enjoyed her break, so we booked her in for a 2-week stay. The place is very clean, well organised and the staff are fantastic. The food
is excellent. There are plenty of activities for residents to partake in, which Mum enjoyed.
I would not hesitate to recommend the Manor for short or long-term care.

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Review from Sharon H (Niece of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in The Manor House 2 years, is well cared for with everything she needs. The personal care she receives is absolutely amazing from the staff. The staff is always approachable to ask if anything is bothering you, the manager is absolutely amazing with residents, staff and family members.
I find the care home definitely a 5-star.

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Review from Joanne N (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the professionalism, support and care provided to my father in his last days. The situation was difficult owing to external factors but despite all that was happening at the time the staff remained resolute and acted solely in the best interest of my father. Their
calmness and efficiency in managing the situation, not least going the extra mile to provide well-needed support to our family was truly appreciated. Thanks to their management and compassion my father received outstanding care ensuring his last few hours were calm and peaceful.

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Review from Anne D (Daughter-in-law of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law spent 3 weeks respite care at the home during August during which he received excellent care. Even though he had incurable bowel cancer, he actually put on weight as he was eating delicious meals, served by people who took the time to cater for his individual needs. He even made it
down to the cafe area where one of his last photos shows him happy and enjoying a latte with friends. This is a photograph we will always treasure. After this period he spent time in hospital, but returned to the home for what transpired to be the last 24 hours of his life. We will always be comforted by the fact that he was, at last, in safe hands, being cared for by people who genuinely wanted the best for him. Each and every carer went way way 'above and beyond' and we were listened to and protected by people who we knew we could trust completely. Lovely people, I would highly recommend.

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Review from G R (Husband of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy with the service we received at The Manor House, it was excellent. I would not hesitate to recommend it to anyone when stuck in the position my wife and I found ourselves.

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Review from Pam H (Wife of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to live in The Manor House on January 3rd 2024. From the moment we entered, I was impressed and reassured by the warm welcome we received. He has settled extremely well due mainly to the caring and patient staff and homely surroundings. When we had to attend the hospital for an operation
they attended to all the arrangements and his follow-up needs. I cannot thank them enough.

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Review from John W (Brother of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff are great with my sister who has lived here for over a year now. They are knowledgeable in dementia and can anticipate her needs when required. Her room is beautiful and always very clean and tidy, my sister loves the food and she loves the social aspect of living here. There is always
something for her to do. On the whole, my sister enjoys living here and has great relationships with the staff.

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Review from Deb S (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Manor House Barnard Castle for ten months now. We are extremely happy with the care she is given. The staff are kind and considerate in their dealings with her. Whenever we visit, they are friendly and helpful and are happy to discuss any issues which may have arisen. They keep us
up to date with her care and any treatments.
The Manor House, itself, is a lovely environment, it is immaculately clean and well-kept. All of the staff, wherever they work, are kind and considerate with both Mum and her relatives and friends.
Mum celebrated her 90th birthday recently and everyone went out of their way to make it a special day, with a special shout-out to the kitchen who put on a lovely spread for lunch, despite having other commitments that day.
In summary, The Manor House is a lovely, well-kept environment but what makes it especially special is its staff.

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Review from Penny O (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad were in The Manor House Barnard Castle for eighteen months, Mum on Chester dementia unit and Dad on Bowes. Mum adjusted well to Chester unit and was well loved, I had complete confidence in her care and all the staff were wonderful with her and they knew just what to do and say to put
her at ease, I am very grateful for all the love and care she received. Dad really didn’t want to be in a home but recognised he needed the care they could give and I could not manage at home. It was a lovely room and the staff were very patient and kind, even making sure he had his glass of wine with his meal at lunchtime. From the time of having to leave them in the home, I had complete confidence they were both in very capable hands and well looked after, also I knew they would always let me know if they were not well or had a fall. The staff also arranged visits for Mum to see Dad as often as he wanted, visiting for us was good and always a cup of coffee provided. Thank you all.

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Review from Amanda T (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Barnard Castle understands my mother's physical and well-being needs and meets all of these expertly. The activities organised in The Manor House really suit my mother. They give her purpose, a sense of fulfilment and enjoyment. She has friends in The Manor House. She enjoys the luxury
of space and environment that The Manor House offers.

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Review from Richard A (Husband of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Barnard Castle is superb. Very comfortable with good bedrooms and pleasant public rooms. The food is excellent.
I cannot speak too highly of all the staff who are polite, friendly and very efficient and caring.
The Manor House has a lovely atmosphere, both for residents and visitors.

Reply from Sharon Harrison, Home Manager at The Manor House Barnard Castle

Thank you for your review for The Manor House Barnard Castle - it means a lot that you've taken the time to leave us feedback. We are glad that you think of us as being superb and that you rate staff so highly. This is wonderful feedback which I'll pass on to all colleagues. We are here to help, as we understand that looking for care for a loved one is not always easy. Our team aim to provide the highest standards of care and are selected for their personal qualities, such as kindness and compassion. This is a lovely review to receive and we are happy to know that your loved one enjoys living at The Manor House Barnard Castle.


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Review from R C (Relative of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming, the staff are attentive to both residents and visitors, can't do enough for you.
Such a relief to know the care is consistent and kind.
No complaints, can't praise The Manor House Barnard Castle enough.

Reply from Sharon Harrison, Home Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle, it really does mean a lot to us. We are pleased you rate our staff as being warm and welcoming to residents and visitors. Thank you for your wonderful feedback and I will pass this on to all colleagues. Our team aim to provide the highest standards of care and are selected for their personal qualities, such as kindness and compassion. We are here to help, as we understand that looking for care for a loved one is not always easy. This is a lovely review to receive and we are happy to know that your loved one enjoys living at The Manor House Barnard Castle.


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Review from K W (Grandson of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my nana has been a resident here, I can honestly say I could not be happier with the care she receives from all the staff. She is so well cared for and absolutely loves the place. All the staff are very friendly, polite and extremely helpful. Thank you all for your hard work.

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Review from C B (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum went into The Manor House for a week respite, initially, but then stayed for over six years. All the staff, carers, cleaning staff, activities staff, management etc, are the most lovely caring individuals you would like to meet. My mum was so happy there, enjoying activities, a liqueur
in her coffee, outings when she could - the staff couldn't do enough for her. Mum went downhill very quickly, and the staff were so kind and considerate to us all - Mum passed away peacefully two weeks ago. I still go in to see everyone as it became my second home as well, and they all welcome me - I honestly can't thank them enough.

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Review from T D (Granddaughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care of my nana and her needs Thank you. Staff always go above and beyond. She has advanced dementia which they cater for really well, with nothing too much trouble. Kept up to date with all information about her and her care.
Thank you to all the staff.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for The Manor House Barnard Castle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for The Manor House Barnard Castle is calculated as follows: ( (252 Excellents x 5) + (29 Goods x 4) ) ÷ 281 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Barnard Castle is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.


Awards / Recognitions (2)

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Meet the Team (4)

Debbie

Debbie Wilson

Job Title: Home Manager

Joined: 2011

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and deputy manager and now I am the interim home manager, covering Sharon’s maternity leave. I knew from a very young age that I wanted to work with the elderly as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.


I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.


Laura

Laura Erskine

Job Title: Deputy Manager

Joined: 2013

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.


Wendy

Wendy Scott

Job Title: Deputy Manager

Joined: 2013

I have worked in social care for over 30 years and have spent 12 of those years at The Manor House.


I started as a night care assistant I then became a senior carer and then a principal carer. When our home manager Sharon went on maternity leave earlier this year, I had the opportunity to become a deputy manager.


I have been married to a sheep and beef farmer for 35 years and I work on our farm when I’m not at The Manor House caring for our residents. I have two grown-up daughters and two granddaughters – who are my world! My granddaughters are my world. I have three house dogs and five outside sheepdogs, taking these for long walks with my granddaughters, helps me unwind after work.


Michelle

Michelle Middleton

Job Title: Administrator

Joined: 2020

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.


I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.


I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.


Frequently Asked Questions about The Manor House Barnard Castle

What types of Care is The Manor House Barnard Castle registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House Barnard Castle provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Manor House Barnard Castle have?

There are 76 Single Rooms.

What are the Facilities & Services at The Manor House Barnard Castle?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House Barnard Castle to the centre of Barnard Castle?

0.2 mile(s) as the crow flies, distance by road may be significantly further.