The Manor House Barnard Castle

John Street, Barnard Castle, County Durham, DL12 8ET
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9.9 59 Reviews
  • The Manor House Barnard Castle, Barnard Castle
The Manor House Barnard Castle is a purpose-built luxurious care home. The home offers excellent facilities, whilst providing 24-hour care in generous bedroom suites, each benefitting from an en suite wet room.

The home provides quality care and luxurious facilities within a comfortable and relaxing environment. The home includes impressive facilities for customers to enjoy, such as lounge areas, private landscaped gardens and a bar.

The home provides residential care, which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Whatever you or your loved one need, whether it’s respite or convalescence, a comfortable home and some assistance with everyday tasks, or specialised dementia care, The Manor House Barnard Castle has the expertise and the facilities to provide it. The home's team is caring, professional and absolutely dedicated to the support and wellbeing of residents.

The Manor House Barnard Castle is operated by Anchor, who have 60 years of experience of providing care and housing for older people on a not-for-profit basis.

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Care Provided by The Manor House Barnard Castle

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Deborah Wilson (Interim Manager)
  • Admission Criteria
    • Please contact The Manor House Barnard Castle directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for The Manor House Barnard Castle

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • Our colleagues at The Manor House Barnard Castle will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Manor House Barnard Castle to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day care home life.


  • Parking

  • There is onsite parking, including disabled spaces.


The Manor House Barnard Castle Reviews (59)

Total of 59, showing 21-40
9.9

The Manor House Barnard Castle has a Review Score of 9.9 (9.897) out of 10, based on 24 reviews in the last 2 years. Over all time The Manor House Barnard Castle has 59 reviews.

Overall Experience

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Date Published

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Review from P H (Brother of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for by all the kind and attentive staff. The home is well maintained and his bedroom was always clean and tidy.

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Review from M M (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was admitted to The Manor House Barnard Castle in January 2023 after struggling to look after herself at home. She initially came for a week's respite and from the first day, stated she would not be returning home. The staff are 100% committed and go above and beyond to make The Manor House a
fantastic place for the residents to feel safe and welcome. The activities team do a fantastic job and Mam has said many times she does not feel lonely anymore. I would recommend The Manor House Barnard Castle, 100%.

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Review from D H (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory/good service all-round.

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Review from M P (Friend of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and professional, they had entertainment on where residents and visitors could go to see an excellent singer and it was enjoyed by all. Very clean and nothing is a bother to all. Residents look very well looked after and are treated with the utmost respect.

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Review from Kerry C (Niece of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at The Manor House, Barnard Castle for almost five years before she recently passed away. From our first visit to view the home until the very last day, all of the staff were warm, welcoming and so, so caring.
I knew my aunt was in the best of hands, even when we couldn't visit during
Covid, I never had to worry about her.
At the very end, the staff were just wonderful, their care and compassion for my aunt and for myself is something that I will be eternally grateful for.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our staff as excellent. Thank you for your wonderful feedback and I will pass this on to all colleagues. Our team aim to provide the highest standards of care and are selected for their personal qualities, such as kindness and compassion. We are here to help, as we understand that looking for care for a loved one is not always easy.


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Review from Linda N (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in The Manor House for seven days for palliative care supported by the district nurses. He was made to feel very welcome, he was cared for and looked after extremely well. Nothing was too much trouble. Everyone who visited him was welcomed and offered a drink or support if required.
We were kept informed as to any treatment given to him by the home or district nurses. At the end of his life, the care by the night staff was outstanding and professional. Thank you.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate all areas of our home as excellent. It was lovely to read your kind feedback and I will pass this on to our team. We aim to provide the highest standards of end-of-life care at the appropriate time for our residents and we are also always here to provide support to loved ones when needed.


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Review from Dean W (Nephew of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very welcoming and very clean and tidy. All the staff who I've spoken to are polite and friendly and they make you feel at ease. My auntie has settled in well and attends activities in and out of the home, which is a surprise to us as my auntie was never really a social person beforehand.
Her room is beautiful and has a great view. Overall, I am very happy that I know she is cared for well and looked after 24/7.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind comments regarding our home and our team and I will pass this feedback on. We're very pleased that your auntie has settled well with us and is enjoying our social activities. Our activities calendar is created with our residents' input, to ensure these are enjoyed and we also arrange one-to-one time with our residents.


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Review from D S (Son-in-law of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been the first time that we have had to find a care home for our parents. We visited a selection before choosing The Manor House Barnard Castle. The home is purpose-built, providing excellent accommodation. The carers are all welcoming and knowledgeable, working in a calm manner in difficult
circumstances. We are very grateful to the home and would have been lost without their help.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our facilities as excellent. We really appreciate your lovely feedback and I will ensure that our team are aware. In addition to providing the best person-centred care for our residents, were here to support their loved ones and answer any questions regarding our care. We appreciate that the journey into care is not always easy, so we are always here to help.


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Review from Christine W (Sister of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the home since July 2022 after a diagnosis of dementia was found. The home itself is like a five-star hotel, I've never been in a home like it, it's fantastic. The Christmas decorations in the home are fabulous and I find the staff very pleasant and approachable at any time. My
sister wasn't a very good mixer around people but I've found now, she is more interactive with others and will participate in activities provided internally and externally, which is a massive improvement in her mental health. Her room is spot-on and immaculate, which is a credit to the housekeeping team. The maintenance men are always there if you need anything done in the room, i.e. if you need pictures hanging etc. Overall, I would highly recommend this home and have sent brochures to Cornwall for extended family.

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Review from Margaret T (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very impressed with The Manor House. The cheerfulness and courtesy of the staff are outstanding. A clear-cut list of services on admission would be very helpful e.q a change of bed and towels, personal laundry day, times of meals etc would be appreciated.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our staff as excellent. I will ensure that your lovely feedback regarding our team is passed on. We've discussed the matters raised and understand that you are happy with our arrangements. I have an open-door policy to discuss all aspects of our care.


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Review from George W (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All are good with good care.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our facilities as excellent. We’re very pleased that you enjoy living with us.


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Review from Frances T (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming here several years ago and regaining my health, I have come to appreciate the care and friendliness I am receiving. I am pleased we have a pleasant garden to walk in with seats provided for use - weather permitting - where I can meet and chat with other residents, as well as in the lounge
and dining room.

Reply from Sharon Harrison, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you rate our overall experience as very good. We’re pleased that your health has improved since you came to live with us and that you’re enjoying our facilities and the company of our other residents. I will pass your kind comments to our team and I’m always happy to discuss any aspect of our care with our residents or their loved ones.


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Review from E S (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very pleasant and friendly to live here.

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Review from Phillippa W (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in the Care Home nearly a year. He receives exceptional care and support from all of the Care Staff. It provides a real community and all staff members whether Care, Housekeeping, Maintenance etc regularly go out of their way to chat to Dad. He really enjoys the varied activities and
has a good social life within the home. I would highly recommend The Manor House Barnard Castle for their caring and positive attitude.

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Review from Jane M (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came here for two weeks of respite care. The home is very nice and welcoming and her room was lovely. Mum settled and looks very well rested and looks better than she has for ages. Visited a few times and Mum was very settled.

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Review from S K (Daughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the manager and her co-workers have been professional, friendly, considerate and caring. Mum has settled extremely well and is happy when I leave, which tells me lots. Thank you so, so much for all her care.

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Review from Karen H (Daughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm-hearted place and lovely carers. Comfortable and relaxed surroundings with good food. Staff are always on hand to chat and reassure with any worries or concerns. I feel my worries have been lifted since I visited.

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Review from David B (Son of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum is 93 and has mild confusion and has poor mobility. She was living indepently until 2020 and I was worried sick about her as she kept having falls, hated carers coming into her own home and trying to organise her, she was missing medication as well. Since she has been in the Manor House, Covid
permitting, I see her once a week and apart from an occasional blip in care, the key thing for me is that she is contented and her health has stabilised. She is well fed, well medicated and has her other personal needs met. The staff have been absolutely marvellous working through the pandemic. When things aren't quite right, I find the staff responsive to the issues I raise and you genuinely feel they are doing their best under extremely difficult conditions. Would I recommend The Manor House to someone else considering residential care - most definitely.

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Review from Julie W (Niece of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at The Manor House was exemplary. They are all professional and caring at the same time. My uncle was very happy living in the home. I would definitely recommend the Manor House at Barnard Castle.

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Review from Susan F (Niece of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt celebrated her 100th birthday in March 2021. A few family members were able to be with her via a window visit and zoom. It was lovely to see the attention given to her by members of staff, and their help when needed with opening her cards - one from the Queen of course. We saw a high level of
affectionate care coupled with respect for her independence.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for The Manor House Barnard Castle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for The Manor House Barnard Castle is calculated as follows: ( (252 Excellents x 5) + (29 Goods x 4) ) ÷ 281 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Barnard Castle is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact The Manor House Barnard Castle for further information.


Awards / Recognitions (2)

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Meet the Team (4)

Debbie

Debbie Wilson

Job Title: Home Manager

Joined: 2011

I have worked at The Manor House for 13 years. I started as a care assistant and progressed to a senior, principal senior, and deputy manager and now I am the interim home manager, covering Sharon’s maternity leave. I knew from a very young age that I wanted to work with the elderly as I have always had a passion for care, and I especially find it very rewarding to look after people with more complex needs.


I live in the town with my husband Dean, our son Olly and our family dog, Rufus. In my spare time, I enjoy meeting up with my family and going abroad for a bit of sun.


Laura

Laura Erskine

Job Title: Deputy Manager

Joined: 2013

I have worked at The Manor House for 10 years, I started as a bank care assistant and have worked my way through the ranks to become a deputy manager. I moved to Barnard Castle with my mum in 2008 from Leeds to start a new life, I have a partner named Simon and two children Ethan and Lexi-Mae. We also have a dog named Scamp. I like meeting new people, and am a very friendly outgoing person, something that helps when meeting new residents and their families when they first come to The Manor House. My ambition has always been to work with the elderly, I have a passion for supporting those living with dementia.


Wendy

Wendy Scott

Job Title: Deputy Manager

Joined: 2013

I have worked in social care for over 30 years and have spent 12 of those years at The Manor House.


I started as a night care assistant I then became a senior carer and then a principal carer. When our home manager Sharon went on maternity leave earlier this year, I had the opportunity to become a deputy manager.


I have been married to a sheep and beef farmer for 35 years and I work on our farm when I’m not at The Manor House caring for our residents. I have two grown-up daughters and two granddaughters – who are my world! My granddaughters are my world. I have three house dogs and five outside sheepdogs, taking these for long walks with my granddaughters, helps me unwind after work.


Michelle

Michelle Middleton

Job Title: Administrator

Joined: 2020

I have worked at The Manor House for nearly 5 years as an Administrator and have 20 years of experience working in this role in different care settings. I have also previously won an award for Administrator of the Year.


I enjoy helping families from the initial enquiry/admission process right through to discharge solving any issues/problems they may have in what can be a very stressful and emotional time for all concerned.


I have 2 grown up children, my Son is a self-employed Electrician and my Daughter is an Administrator also in a care home in Durham. In my spare time, I enjoy spending time at our caravan and spending time with my Husband Leo and my dog Kevin who also visits the The Manor House on a regular basis.