Review from Susan F (Niece of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience

My aunt celebrated her 100th birthday in March 2021. A few family members were able to be with her via a window visit and zoom. It was lovely to see the attention given to her by members of staff, and their help when needed with opening her cards - one from the Queen of course. We saw a high level of

affectionate care coupled with respect for her independence.

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Review from C V (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother is always treated with respect and her best interests are always considered. The caregivers are dedicated. The front-of-house staff are encouraging in the activities they provide.

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Review from Glen H (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience

Totally spot on.

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Review from Norma V (Sister of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience

My sister who was terminally ill stayed for 8 days in the Bowes Unit at The Manor House.
The home is very well decorated extremely clean feeling more of a luxury hotel rather than a care home.
She had the very best of professional care while staying there and appeared to be relaxed and content.
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management and staff were always available to discuss any aspect that arose.
They showed genuine concern for my sister during an extremely difficult time at the end of her life.
I would like to thank all the staff in The Manor House for all their help and I am grateful for the kindness, also the understanding shown in those eight challenging days.
We cannot thank The Manor House enough for everything.

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Review from Simon T (Grandson of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

My Grandfather stayed here for 12weeks and received excellent care throughout.
From our first visit with the manager to when he passed away the level of service was exceptional. He was always comfortable and the communication was fantastic.
The building internally and externally were both exceptionally

clean.
I would like to thank all the staff during this difficult period (covid19) for going that extra mile.
To summarise;
I would strongly recommend this care home without doubt and overall the support provided was exemplary in all areas.

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Review from Will E (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I want to say how delighted I am by the care that my mother has received over the last 30 months.
I am a healthcare professional and regularly visit care homes to see patients.
I was on duty when I first visited and it was immediately obvious that the staff were motivated and professional but above

all deeply aware of the care needs of their residents.
A welcoming feel and attention to detail has never changed.
Patience and understanding in carers have helped Mum to adjust to her new home. Mum can be challenging at times but the outstanding care she has received has helped her settle and enjoy her new surroundings
I could not be happier with her care and I am so grateful to the staff who give Mum such care and attention.

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Review from C T (Regular Volunteer) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

I visit The Manor House in John Street, Barnard Castle twice a week with my therapy dog which gives the residents and staff great pleasure. My only thought is that there are not enough experienced staff to meet all the needs of all those in the dementia ward and with not enough activities happening

to keep them busy - yes there are activities but not really enough. It is a beautifully equipped home and for those a lovely place to be with excellent dedication.

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Review from Chris C (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience

My father moved into the Manor House in late September 2019 where he lived until passing on 7th February 2020. The home is well equipped, well decorated and extremely clean. It has a friendly and welcoming atmosphere and seems more like an upmarket hotel rather than a care home. The manager and her

staff are first class - going over and above what one would expect.
He was treated with respect and care by everyone from the outset, despite him being somewhat difficult on occasion. The manager and staff were always available to discuss any concerns we had and consequently alleviate any of our worries. They all showed genuine concern in him and us during an extremely difficult time as his life was ending.
We cannot thank the Manor House enough!

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Review from H P (Daughter-in-law of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

Staff are always helpful. Some go above and beyond to help families and their residents of the home. Issues are dealt with swiftly and carefully. I feel that anytime I need to contact them for the assurance I can, no matter what and they are always looking after my Mam as a priority. Outstanding.

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Review from Suzanne T (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience

I have found the Manor House to be an exemplary care home with a culture of kindness and understanding that is clearly evident as soon as you walk through the door.
The Manor House has provided a very high standard of care for my Dad that I believe would be extremely hard to equal, as it is personally

tailored to his individual daily needs.
I visit most days and have seen for myself the consistency of care, stimulating atmosphere and great staffing ratios; that means there’s always time for Dad and consequently, he’s very happy there on a day to day basis. The home is extremely well managed, with beautiful grounds, and a stunning interior that always impresses and is impeccably clean at all times. I would not hesitate to recommend The Manor House as they have provided a wonderful environment that has kept Dad safe, well and happy.

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Review from Andrew S (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum had a medical issue which was brought to the attention of a staff member. An ambulance had to be called and there were several conversations with dispatch to establish the cause and nature of the problem. Throughout the whole episode, one carer, in particular, was fantastic. She stayed with mum

during the wait, reassured her and kept checking medical condition. She was both kind and professional during the experience. A credit to the home. It's nice to find someone so dedicated. Big thank you from all the family.

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Review from T G (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

An excellent relationship with management and staff for relatives. Overall a beautiful home, if sometimes a little understaffed. All categories "good" or better with the exception of catering which seems to be only average and which is heavily criticised in a recent residents survey. Management admits

it is in need of improvement.

Reply from Lynn Cuthbertson, Manager at The Manor House Barnard Castle

Thank you for taking the time to review The Manor House Barnard Castle and we are pleased that you are extremely likely to recommend our home. We use a dependency tool to calculate our staff numbers to ensure that we meet the needs of our residents at all times. Our menus are currently being reviewed by our catering team and residents. We ensure all our residents that wish to, are involved in menu planning to ensure their favourite dishes are included. We would be happy to discuss this further with you at a mutually convenient time.

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Review from Marjorie N (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

When it came to choosing a residential home for my mother, it was actually very simple. No other came close to the atmosphere, decor, spaciousness and friendliness of The Manor house. Eighteen months on, we continue to be impressed with the quality of care and the environment. Also the catering. My

mother is very happy to call it her home and feels safe and secure in the hands of the staff.

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Review from G B (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

The positives about The Manor House Barnard Castle include the friendly staff and especially the activity coordinator.
The previous manager has been replaced which has led to an improved atmosphere amongst staff. (The previous manager was often rude to me and spoke to me as though my mum was causing

her a problem). Things will be better now.

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Review from Margaret B (Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience

Since my arrival here almost a year ago, I have received cheerful care and consideration. This has been a great help to me, as I attempted to settle into a new life, following the death of my husband last March. The staff are pleasant and helpful and there is a happy atmosphere in The Manor House.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Barnard Castle

We are very pleased that you are feeling settled at The Manor House. Thank you for sharing your views. If there is ever anything you would like to discuss with staff please just say. We aim to provide the best care for each of our residents at all times.

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Review from Henry S (Brother of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

I am generally very satisfied with the care provided for my sister, now in her 80s and suffering from dementia at the Manor House. She has lived there since 2016. The accommodation is excellent and the care is generally very good albeit (I suspect because it is difficult to find suitable staff) sometimes

a bit patchy.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Barnard Castle

Our aim is to provide the highest quality of care for each of our residents. Thank you for your review, we are always keen to hear feedback on our service and accommodation.

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Review from Carole S (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience

This home is lovely the staff are very nice and caring. The service by all the house staff is excellent. Mum has a lovely room with garden view and on to the street which she loves watching people come and go. The manager is so helpful and seems to always be there.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Barnard Castle

Many thanks for taking the time to write this review as we really value your feedback. We are pleased that the care, service and accommodation standards at The Manor House Barnard Castle are meeting your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents.

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Review from Jane P (Wife of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience

My husband spent two weeks in The Manor House and I was very impressed with the staff and the residents, which made the whole experience for my husband such a happy time.

Reply from Morag Purvis, Operations Director at The Manor House Barnard Castle

Thank you for taking the time to write this review. We are pleased that the care and service standards at The Manor House Barnard Castle met your expectations. As a company we constantly endeavour to provide the highest standard of individual care and we value feedback from the people who use our facilities.

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Review from Doreen N (Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience

A pleasant experience. All staff and managers were very professional.

Reply from Morag Purvis, Operations Director at The Manor House Barnard Castle

Thank you for taking the time to review your experience at The Manor House. We are pleased to hear that you found everything to be favourable.

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Review from Olive P (Resident) assisted by family/friend published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience

I am very happy here. More so than at home as I have company and friends here. The gardens are beautiful here. I have made some nice friends, the care staff are always very kind to you. Everything is very nice. I can have my hair and nails done, washing, good food, daily exercise and various exercise

classes. Trips out to the theatre and local areas of interest. I also enjoy the art classes.

Reply from Morag Purvis, Operations Director at The Manor House Barnard Castle

Thank you for taking the time to review your experience of The Manor House Barnard Castle. We are always very keen to receive feedback on the service provided and it is especially nice to note that your experience has been so favourable.

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The Manor House Barnard Castle

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Funding & Fees Guide for The Manor House Barnard Castle

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