Review from Trevor J (Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience

Very good staff and caring. Food very good - clean and tidy.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our services we are so pleased that you were well cared for and enjoyed your meals during your stay and wish you well for the future.

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Review from Michael L (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience

My father and mother were residents only from October 2021 and sadly both have passed away recently. However, the care compassion and devotion shown by everyone at the home was second to none and I will be forever grateful to the managers and carers.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our services, we are very pleased that you feel that Mum and Dad were looked after with care and compassion and that you had peace of mind knowing that our care delivery is second to none. We are very grateful to you for submitting the review, your gratitude will certainly be passed to the whole team.

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Review from Janet M (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience

I never thought I would ever agree to let my mother go into a care home but there comes a point where you cannot cope and it’s the only way forward. From setting foot inside Highgrove Care Home my mind was put at ease. The staff were so welcoming, it felt like walking into an upmarket hotel. Her en

suite room was made more comfortable when they brought her a recliner chair and a TV.
The lounge areas were modern and well decorated.
The staff, everyone was so kind and caring they couldn’t do enough for my mum, they always had time for me when I was worried about my mum, encouraging us to phone any time day or night if we were concerned. I can’t praise the staff enough, they are angels in disguise.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so very much for your lovely review of our services, it means the world to receive such lovely feedback and comments. We always try to ensure the experience for our residents and their relatives is a positive one and welcome all feedback for areas for improvement. Once again thank you on behalf of the team at Highgrove.

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Review from C W (Mother of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience

Mum came to Highgrove for respite, she was not keen as never been in a care home before and didn't know what to expect. Mum agreed to give it a go. We came to collect Mum at the end of respite and she looked so well and asked when she could come back. Mum has been to see the hairdresser and enjoyed

the activities. Mum cried on leaving as she had made some good friends, future respite booked in (Mums choice) she's very happy.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your lovely review of our home and staff, we are so glad your mum felt at home and that she will be coming back to see her friends and enjoying more of the activities. We will never get tired of receiving reviews where both resident and families are happy with our service so thank you again on behalf of our team.

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Review from Karen H (Mother of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience

Clean, helpful, friendly and compassionate.
I cannot complain about anything.
The staff are very good.
Highly recommend Highgrove.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for the lovely review of our staff and the service we provide. We always try to make sure that residents and relatives have the best possible experience and welcome feedback to improve on all areas.

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Review from Angela B (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

My mum was admitted to Highgrove care home for rehabilitation and she always said that she would disown me if she had to go into a care home, well what a turnaround as now I can't get her home. She wants to stay there because everyone is so kind and helpful. She has made some friends and the highlight

of her days are meeting for activities and meals. They have a good old natter, giggle like teenagers and it is so nice to see her get her sparkle back. I just want to say thank you to all involved.

Reply from Angela Moore, Manager at Highgrove Residential Home

The team at Highgrove would just like to say thank you for your lovely review of our services, it means so much to all of us to know that families feel a sense of peace of mind knowing that their loved ones are well cared for in all aspects of their lives. Your review is very much appreciated.

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Review from S B (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience

My father was very ill and frail when taken into Highgrove at the beginning of August, in fact, he spent his final weeks here. He was kept comfortable and well cared for throughout and had a peaceful end with his family by his side. The staff could not have done enough for us, and whilst adhering to

Covid regulations, we were able to visit Dad as often as needed and stay by his side towards the end. Highgrove gave us a positive end of life experience with Dad - we all had the best of care! Thank you to all involved.

Reply from Angela Moore, Manager at Highgrove Residential Home

The team at Highgrove would like to thank you for your lovely review of our staff, our procedures and our services. We are so pleased that we were able to make such a positive difference to your experience.

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Review from Steven M (Nephew of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

My aunt was taken into this home for care and assessment needs until she could be assessed at her own home. The staff were all very accommodating, caring and strict with regards to the Covid safe practice. The home was very clean, and my aunt stated the food was very good. I would recommend this home

in the future and would hope my aunt could stay there on a permanent basis.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our service. We always try to make sure that residents and relatives have the best possible experience and welcome feedback to improve on all areas, and we would be delighted for your aunt to stay here on a permanent basis; she would be most welcome.

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Review from K L (Son of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care and lovely staff.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our care home, our services, facilities and our staff. It means the world to the whole team to know we do make a positive difference for our residents and their families, so on behalf of the team, we thank you.

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Review from H S (Friend of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

I was replied to on the phone helpfully. I was allowed to visit outside safely. My neighbour was brought outside with the things I had requested she had with her. She was taken to the toilet as she had asked twice. We were left in peace. I was able to speak personally with the manager about my concerns.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our service, it is always difficult for visitors to get the full picture of everything on a first visit and hopefully as the home opens up for more normal visits you will see for yourself that our service is 5 stars in all aspects.

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Review from Julian W (Resident) assisted by family/friend published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay here, all the staff are very good to me. They have helped me get back on my feet and helped me gain strength to assist me to go home. If I had to go back into a care home I would only come here. Thank you all for what you have done for me.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our care home and the care and support you received during your stay, it is always a pleasure to receive such nice feedback and this will be shared with the team.

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Review from G C (Sister of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

I couldn't wish for a better placement for my sister. She is very well looked after, staff are compassionate and sensitive to both her needs and mine. I really couldn't have wished for a better place. All the staff are excellent in my eyes.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your lovely review of our home and the service that the team provides. It makes a huge difference to the whole team when they receive reviews such as this and we feel both honoured and humbled by your kind words.

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Review from Kay F (Granddaughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

Although my nan was only a resident at Highgrove for 3 weeks, I cannot fault the care, support and treatment she got in that time from everyone. After she passed away the staff treated her very well and with dignity. I would recommend the care home to anyone who is looking for one. Thank you Highgrove.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your lovely review of our service for your nan, it means the world to the team to know that they do make a difference. Thank you.

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Review from Nicola W (Granddaughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

It is an absolutely amazing home, they have brought out the best in my grandma. We are very happy with the progress she has made since coming to Highgrove. Extended family have all commented on how happy she is and how well she looks. Couldn't have asked for more, thank you for all that you do for her.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our service, we always aim to provide excellence in care for all of our residents. It is lovely to hear the comments and it is always pleasing for the team to hear they are doing a good job. Thank you again for taking the time to review our service.

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Review from E T (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

It's hard to describe how we as a family feel about my grandma living in Highgrove she has just blossomed, at home she was withdrawn and hard to engage with but at Highgrove when we visit she's chatty, bright-eyed, friendly with other residents, we often have to disturb her from her activity schedule.

We can't thank the staff enough, we have got our beautiful grandma back, thank you all. As a bonus to us, the home is always clean with no malodours that are sometimes linked with care homes, well done to all the team.

Reply from Angela Moore, Manager at Highgrove Residential Home

What a lovely review, thank you so much for taking the time to express how you and your family appreciate the care and support the whole staff at Highgrove contribute to make the residents happy, contented and cared for in a safe and comfortable environment.

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Review from Patricia W (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Mum stayed in this care home for respite and was looked after with great care and compassion and returned for the end of life care, she was looked after and kept clean and comfortable and treated with dignity. 10 out of 10. Brilliant care home, fantastic staff, can't thank them enough, being able to

sleep knowing she was cared for. Kept well informed of any changes in mum's condition.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your lovely review of our care home and our staff team, we are so pleased that you are 100% satisfied with the care and compassion shown to your mum and that this gave you peace of mind during what is a difficult time to go through.

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Review from S G (Resident) assisted by family/friend published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience

I like living here. All staff are very friendly, helpful, kind and caring. The manager pops in to see me daily and is always interested. The home has good food, it is always clean, and I feel safe and happy at Highgrove.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review and for sharing the experience which you receive as a resident at Highgrove, it is not often that residents write reviews for our service so this means a lot to all the team that support you on a daily basis and we are pleased that you feel well cared for.

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Review from Ian D (Son of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience

My mother was a resident for what turned out to be only a short period of time, however, the staff were extremely helpful, caring, considerate and were always there when needed. They were willing to help in every situation and basically could not do enough for us.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our service, we always aim to provide excellence in care for all of our residents so it is always pleasing for the team when they receive such positive reviews.

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Review from E G (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

We've always found the staff very caring and friendly to my dad and to us when we've visited. They keep us well informed about Dad's health, and happy to answer any queries.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our service, we work hard to achieve the best results for our residents and families. Thank you again for taking time to complete the review.

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Review from John D (Son of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience

The past year has been a testing time for all, especially for staff and residents working and living in care homes. At Highgrove, staff were exceptional - caring, cheerful and always ready to help. They are a genuine team, which are very well-led. When Mum's condition deteriorated, the care and support

offered were exceptional. We have always found the manager, to be honest with us, and as a result, trust her judgement when required. In conclusion - the staff are very caring and committed to giving residents the best possible quality of life, which we found very comforting.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our home and our staff, we are always very pleased to receive such positive comments as we always strive to do our utmost for every resident within our care, your comments will be shared with our full team as this is how we achieve what we do, so thank you also on their behalf.

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Highgrove Residential Home

Care Provided by Highgrove Residential Home

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Funding & Fees Guide for Highgrove Residential Home

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