Review from J H (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

I'd like to thank everyone in the care home who looked after my mum, they couldn't have been more caring. I knew she was in good hands. Everyone went above and beyond. They also looked after me and my sister at this difficult time everyone was so kind and caring towards us. I would highly recommend

Highgrove for anyone parents care.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you very much for your review of our care home, it means a lot to all of the team when we get such lovely feedback and it is reassuring that we do make a difference, not only to our residents but to their families as well, take care and stay safe.

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Review from Kay T (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience

Mum is 97 years old and has been at Highgrove for one year. During this time, she has received exceptional care. The carers are kind, understanding and empathetic, always treating her with respect and maintaining her dignity. Mum always says she is well looked after and is happy. They have encouraged

Mum to join in with activities with residents and carers, yet have supported her when she would rather not. When Mum has been ill, they have acted quickly to seek expert help and have informed family with compassion. Overall, excellent and professional care.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for the review of our service, we all work hard to achieve the best results for every one of our residents. Thank you again for taking the time to send in a review.

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Review from Susan H (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in this care home for nine months; they are extremely caring. They cannot do enough for her. As a relative, nothing is too much trouble no matter what time of day you ring, they are they for you and your family. All the staff are polite and helpful. The care home is of a very high standard,

and I cannot praise them enough.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our care home, the whole team work together to achieve such results and it shows when we receive reviews like this, thank you on behalf of the team.

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Review from Hazel T (Daughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Highgrove for over three years, she lives on the dementia section and is now at the end of her life. Her conditions have been increasingly challenging for herself/myself and the staff who look after her. She has always been treated with respect and patient by all the

team at Highgrove. The restrictions imposed on visiting during the pandemic must have made the providers tasks much more difficult as the patients do not understand why loved ones have not visited them. My mum has recently recovered from covid-19, which I attribute to the excellent care she has received. Mum is no longer able to speak coherently, has poor hearing and poor eyesight, but from observing her interaction with the regular carers, I'm sure she feels loved and safe.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our service, we are pleased that the care your mum has and continues to receive is excellent. We aim for five stars across all domains so we will endeavour to improve in the other areas. If you have any suggestions as to what would improve in the other areas then please feel free to let us know.

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Review from M C (Wife of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

What a transformation during this short period of time. All the staff show great care and attention to my husband; which gives us peace of mind when we leave him, knowing he is more settled and content in himself.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our service, we all work to achieve the best results for every one of our residents and it is always a pleasure when we receive lovely feedback, so thank you once again from the full team.

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Review from G W (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with the care both my parents receive at Highgrove, all the staff are very helpful and informative the home is very clean and always looks attractive.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our services, we are pleased that you feel our staff are helpful and informative and that our home is clean and looks attractive. It takes a full team effort to achieve all aspects of the care and environment to maintain expected standards so it is important to us to receive such reviews, so on behalf of all the team, we thank you.

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Review from H H (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

Throughout the five years Mum has been a resident at Highgrove, she has received first-class care and has been treated with dignity and respect. The staff are kind, caring and supportive to family members. We wouldn't have wished for Mum to be in a better place and would have no hesitation in recommending

to others.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our services. We are so pleased that you felt that she received first-class care and that your mum was treated with utmost respect and dignity. I will ensure I share your review with the full staff team and also offer you a thank you on their behalf.

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Review from L W (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

The professional standards are exceptional. The home is always bright, clean and welcoming. The care of people is to be applauded, where nothing seems to be too much of a problem.

Reply from Angela Moore, Manager at Highgrove Residential Home

From all the team at Highgrove, thank you so much for your review. It means so much to all of us when we receive such positive feedback as this is what we all aim for.
We feel it is so important for relatives to have peace of mind that their loved ones are cared for to the highest standards and we are grateful when reviews reflect our standards. Thank you once again.

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Review from C J (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

I think Highgrove is very sensitive and do their utmost to make sure you get what you want. They have been very patient with my dad, and it is the best care home he was in. I have already told people about Highgrove. They were very patient until the end with him, and the care was 100%.

Reply from Angela Moore, Manager at Highgrove Residential Home

On behalf of the whole team at Highgrove may I thank you for your kind review of our services. The whole team like to make sure that all residents to feel cared for and supported and are enabled to live their chosen life to its full potential. We feel it is of utmost importance for families and friends to feel supported and included in the daily living of their loved ones whilst in our care, thank you once again for your lovely review.

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Review from M H (Stepson of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

My relative was very well taken care of at Highgrove. Prior to her admission, she was very independent. She was admitted to Highgrove following a fall.
During her stay, she was treated with dignity and one member of staff worked hard with her to help regain her confidence. She chooses to remain at

Highgrove and was very well looked after; for her remaining days.
She received excellent care.
Thank you.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your lovely review of our services. It is hugely important to all of the team at Highgrove that every resident and their loved ones feels a sense of belonging and is supported to live a full life for life, on behalf of the team we thank you for taking time to send in your review.

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Review from Richard S (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother sadly passed away in August last year 2019, leaving my dad desperately lonely, vulnerable and unsafe. My parents had been married for 64 years and deciding which care home to use for Dad was a concern. But I can honestly say that Highgrove have done everything to make my dad feel settled,

safe and at ease. The staff are friendly, loving and warm-hearted, even going to the trouble of framing a picture of my mum and dad and putting a rose underneath the picture for Valentine's Day. Just lovely!

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Review from Stephen S (Son of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience

My father was admitted to hospital after a fall. On discharge, he was sent to Highgrove for 2 weeks respite as he was not coping too well at home after my mother passed away last year. After the two weeks, he wanted to stay, which we never thought he would. When I visit I can see why the place is so

welcoming and all the staff are so friendly and speak well of my father. Everyone is so professional and there for you if you need to chat. The fittings and decor are clean and fresh and room sizes good. We have bought in personal mementoes for Dad and his room feels cosy and homely, as the care home does. From first point of contact, we were welcomed and I am happy and relieved that my Dad is in a safe, friendly, welcoming care home, free of worry and stress. I personally can't thank all the staff enough as I know Dad is in a really good place now and he has become more chatty, in fact, I feel I have my Dad back, thank you to all the team at Highgrove.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so so much for your review of our service, as a team we work together to ensure that the residents experience is reflected in the relatives experience as this is also of utmost importance to us. I will pass all of your comments onto the team, as here at Highgrove, what we achieve, we achieve as a team. Thank you again for taking time to submit this review.

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Review from N J (Granddaughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

I would like to say this care home - Highgrove is amazing.
As soon as I came through the doors, it felt so warm and welcoming. The decor is magical and lovely to look at all areas are clean and no clutter on corridors which could confuse residents.
My nan has been looked after so well where all her

needs have been met by staff, who are kind, caring and considerate. Staff wanted to know extra things about my nan so they could start meaningful conversations with her. I've never witnessed a more lovely environment or staff in a care setting. Thank you to all the staff who are fantastic, it made us family, feel relaxed.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your lovely review of our home and our service, we can't tell you how much it means when we can make the experience as satisfying for the family as well as the resident. The whole team work together to ensure every aspect of the resident's experience is one to be treasured, and we are pleased this was your experience of the service.
Thank you again on behalf of our team.

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Review from M B (Daughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience

We looked after our mum for a number of years with Alzheimer's but after further illness, she was discharged from hospital to Highgrove at Stairfoot Barnsley. From the first point of contact with the manager we found the staff extremely professional, courteous and very supportive. We were offered an

open visit to the home to see the care home without any pressure. The staff and the home were well organised and ready with all the equipment needed to receive Mum from hospital, what they did not have they prior they liaised with the Care Co-ordinator at the hospital. The open visiting was great with no restrictions it was lovely for the grandchildren to visit in the privacy of her room and meant we could come and go at will or stay as long as we wished.
We can't thank the staff enough as the care was second to none and they were also so supportive at the end of life care. Lots of cups of tea and kind words made what was a very difficult time so much easier.
Thank you all.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our care home and the care our staff provided to your mum and your family. It means a lot to all of our team that we make a difference to each individual who stays in our care home, no matter for how long. We are pleased that you were very satisfied with our staff and our home.

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Review from Stephen E (Friend of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

As always everything just so. A credit to all concerned.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our service. We are really pleased that you remain more than satisfied with our services and that the quality of these reflects how well your close friend is.

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Review from J R (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

Mum looked very well after her stay in Highgrove. She said she has enjoyed her stay and everyone was very kind. Mum also loved being able to join in with some of the activities.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our service. We are pleased that your mum enjoyed her stay and would welcome her to come and stay with us again. Our team work to ensure all of our residents whether permanent or temporary receive an excellent level of care and attention and offer a variety of activities for everyone. Thank you once again from the team at Highgrove care Home.

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Review from A K (Resident) assisted by family/friend published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay for respite care in Highgrove, everything was very clean and comfortable, the staff were very friendly and helpful and the food was very good, although the portions were too big. There were lots of social activities if you wanted to join in.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you very much for your review of our care home, we are very pleased you enjoyed your stay and will be coming to stay with us again.
All the team work together to ensure we get it right for every individual that visits our home and it is satisfying when it is recognised so. Thank you on behalf of the whole team.

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Review from Diane H (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

Mum came into Highgrove to recuperate. She always said she wouldn't go into a care home. From the minute she walked in, to her passing away, she loved every minute. Nothing was too much trouble for the staff for mum's care and she was treated with the utmost respect and love. The staff came to be like

her family. She was cared for 110%. I cannot thank them all enough for what they did. First class in every respect.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your review of our service, it is always nice to hear that our residents' and families' experiences are what we all work for, to make a difference, thank you once again.

Kind regards

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Review from L A (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience

We entrusted our Mother to this care home initially for 2 weeks respite care. This meant we could check how well she coped with a care home in general and also assess the standard of care. She was in for 12 days and we brought her home. We found the communication with carers quite poor. I would not

recommend this care home for anybody. Did not see much interaction with residents who in the main all sat in the same small sitting room for the majority of the day.

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Review from E M (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

My mum came into Highgrove for respite care but nearly six weeks later has been unable to leave because of her health. My mum has been treated with care and dignity in her last few weeks of life. The staff are amazing here and I can't praise them enough. Nothing has been too much trouble and they have

kept us informed of everything.
I will be recommending Highgrove to anyone I can.

Reply from Angela Moore, Manager at Highgrove Residential Home

First of all please accept our heartfelt sympathy for your loss.
I thank you so much for your review of our care home and our services, it is our aim to ensure that all residents and relatives feel fully supported and that our staff team work together to achieve this.

Kindest regards
Angela Moore
Home manager

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Highgrove Residential Home

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