Review from Melvin S (Brother of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very pleasant and helpful but I can see that there is not enough staff on the ground floor. You go visiting on weekends waiting for somebody to open the entrance door. There is not enough seating in the bedrooms and no chairs for visitors. You have to stand or sit on the bed.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our care home, it is important that our relative's experience reflects the residents' experience, therefore we will look to resolve the issues which do not meet your expectations. Please feel free to inform either the staff or management at the time if you encounter any issues which do not meet your expectations so we can rectify with immediate effect.

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Review from Angela C (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been at Highgrove since May 2018 and the standard of care is considered excellent. The home is very clean and kept in excellent decorative order. Mum is pleased with both the food and the activities offered and she really likes the staff who do everything to make her stay a happy and healthy

one. We have no intention of changing her care home. Keep up the good work!

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your kind words and your review of our care home, it means a lot to all of us that our residents' experience is always an excellent one and where this is not the case we will always look at areas for improvement.

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Review from Carole F (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

After an initial short stay, Mum became a permanent resident in February. I have found Highgrove to be a welcoming, caring environment for both my mum and her family members.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review of our care home, where we do not meet the excellent mark as in a score of 5 we will always look at ways to improve our service and customer experience.

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Review from A T (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

My stay at Highgrove has been good. The management, staff, carers have all been excellent with me. They treated me with a lot of care and respect and I thank them all for their care.

Reply from Jayne Yeardley, Deputy Manager at Highgrove Residential Home

Thank you for your kind words. It means a lot to the staff when they are appreciated for their hard work.

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Review from Christine W (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience

Although my mum was only in Highgrove for a very short period and sadly passed away in their care I felt she was treated with dignity and tenderness. It made us as a family feel better to know that her last days were spent in safe hands.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for you review of our services, we all work hard to ensure all of our residents receive excellent care and attention, so once again thank you from all of us here at Highgrove.

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Review from Kerry G (Daughter-in-law of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

This is an excellent facility. As a nurse, I had reservations about a residential home rather than a nursing home, however, the care was excellent and all the staff were kind and couldn't do enough for us.
The staff are professional and knowledgeable and treat residents with dignity and respect. The

CQC rating doesn't reflect the care that is given, in my opinion, it is excellent.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your kind words about our care home and the facilities we provide, we all very hard for the benefit of all of our residents so it is pleasing to hear that your experience was an excellent one, I will share this news with my team, thank you once again.

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Review from Annette S (Sister of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

My sister was in Highgrove Care Home for five weeks after suffering a broken leg in three places. After several days in hospital, she was moved to Highgrove. It had a good car park, was very safe inside. All people visiting had to ring a bell and wait for admittance (very good) not people off the street

walking in any time and people inside were in a safe environment. Very satisfied.
Visitors are allowed anytime which is good for people who work or have other commitments and you know they are not scared of getting caught out when there are open visits - nothing to hide.
The last home she was in for one week, eighteen months ago was awful. I'm very pleased with Highgrove. If it was to be permanent I would choose Highgrove for my sister or anyone I know.
Kind, caring, helpful staff. Routine meals, baths regularly. Very clean place, tidy, very welcoming in corridors. Plenty of chairs, drinks on all day. A very nice large room for sleeping, own en-suite makes a big difference for quiet time.
A lovely, well-kept garden, plenty of outdoor seating area - sheltered or full sun. Lots of activities and the hairdresser is very good.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your kind words, the team at Highgrove work hard to ensure we maintain a safe and comfortable environment and our residents are well cared for.

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Review from Derek W (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

My father was a resident at Highgrove from November 2017 to May 2018 when he passed away. My father was hospitalized for two months after he sustained a number of falls. When he was discharged from hospital he was discharged with palliative care expecting to last 2-3 weeks due to sepsis, he also had

vascular dementia. The whole team at Highgrove were all inviting and welcoming. They gave excellent care in every way required. The home was spotlessly clean and the food excellent and varied. High recommended.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your review, we all try to do the best for all of our residents and it is very much appreciated when we receive positive feedback, so thank you.

Angela and the team at Highgrove

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Review from Annette H (Daughter of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience

My Dad was in Highgrove from November 2017 until his passing away in May 2018. The care which he received was outstanding. The Staff and Management team were all friendly and approachable, nothing was too much trouble. I was always made welcome and offered cups of tea/coffee. My Dad settled in quickly

and although he suffered with Vascular Dementia, he was always treated with Respect and Dignity. The home is bright, airy and welcoming. You have to buzz to be admitted into the home by a staff member and same when leaving, fab security and safety for staff, residents and visitors.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your kind words, it means a lot to all of the team who always ensure the residents come first and are at the heart of all we do.

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Review from Donald H (Respite Resident) published on 22 July 2018
Submitted via Postal Card • Report

Overall Experience

Been a resident for the past two weeks, staff are very obliging. Large room, very clean, good food. Should I have to go into care Highgrove would be my choice. Colourful garden area to sit in on fine days, comfortable lounge to relax in. No complaints at all.

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Review from Jacqueline C (Niece of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

My husband's aunt has been so happy in High Grove. She is always saying that everyone is so kind and that the meals are lovely and we are so happy for her.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you so much for your kind words.

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Review from James H (Brother of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

My brother was transferred from hospital to Highgrove for rehabilitation. I am very impressed by the standard and quality of your premises. You are a credit to the Barnsley area and the CQC. Please keep to your present high standard.

Reply from Angela Moore, Manager at Highgrove Residential Home

Thank you for your kind words, we always strive to make our environment and our care provision to the highest standards for everyone.

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Review from Ian S (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

The staff were all really helpful and took good care of my Father. The carers all have a demanding job and cope admirably. I couldn't thank them enough.

Reply from Angela Moore, Home Manager at Highgrove Residential Home

Thank you so much for your kind words, our staff are always attentive to our residents' needs and we are happy you had an enjoyable stay and felt well cared for.

Kind regards

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Review from Margaret R (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience

Mum has been a resident at Highgrove since November 2016. Although she never wanted to go into a home she settled in very well and she says she could not be in a better home. She is always praising the food and telling me what lovely meals she has. The home is always kept immaculate, it is light and

airy throughout and it is a pleasure to visit. Various activities are organised regularly each week for residents. All the staff are wonderful to mum and do their best for her. Whenever I visit, I am always made to feel extremely welcome and feel ‘at home’ whenever I spend time with mum. Having been a regular visitor for over 18 months, I have got to know all the staff and cannot praise them enough for the job they do - they are an excellent team and a credit to Highgrove. I would have no hesitation recommending Highgrove to anyone seeking a well run, safe, caring home for their loved ones.

Reply from Angela Moore, Manager at Highgrove Residential Home

Just to say thank you from the team at Highgrove for your kind words, they are much appreciated and will be shared with all staff.

Kind regards

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Review from Ann E (Wife of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience

My husband was transferred to Highgrove from the hospital for rehab after a hip operation. Although he was not looking forward to going there we were both pleasantly surprised, the rooms are very nicely furnished, very clean. First impressions the hall is very welcoming and there is no smell which is

often associated with homes. The food was excellent always freshly cooked, I cannot praise the staff enough, always pleasant, nothing is too much trouble for any of them. My husband was looked after very well, it is a very good nursing home with kind caring staff. A very worthwhile experience for him, he came home much better than when he arrived there. Thank You to all involved.

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Review from Karen W (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been at Highgrove since August 2016 she didn't want to go into residential care at first but she is extremely happy there.
Highgrove is very well run and the staff are wonderful nothing is too much trouble so the care my mum receives is of the highest standard. The home is spotlessly clean

and never smells which I think is fantastic. They have an activities lady who comes in most days and has something for everyone to do. I cannot praise the home, staff and management enough. It has given me peace of mind excellent.

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Review from Kath D (Daughter-in-law of Resident) published on 1 June 2016
Submitted via Website • Report

Overall Experience

My father-in-law had dementia we were always welcome to visit any time. He was always clean and comfortable and well fed the carers both male and female always had time for him. The home arranged all his doctors and hospital appointments and kept us informed. The staff were friendly and approachable

and could answer any questions we had. He had regular haircuts and chiropody appointments.

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Review from Margaret F (Daughter of Resident) published on 9 September 2015
Submitted via Postal Card • Report

Overall Experience

My mother went into Highgrove on the 14/8/15 until the 18/8/15, just for me to have a break hoping she would like to stay! Long term! She praised all the staff but there was no activities that weekend. The only fault I had was that someone put wet nightgown and dirty wet flannel all in one bag with

good quality knitted clothes.

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Review from Stephen G (Son of Resident) published on 7 August 2015
Submitted via Website • Report

Overall Experience

When my mum was diagnosed with vascular dementia 5 years ago, my sister and I did a detailed due diligence on suitable care homes in our area.

Having selected Highgrove, we have not been disappointed. During her time there she has always been well looked after. Recently, her condition began to deteriorate

and I have to say that the care from the staff there has been nothing short of exemplary throughout her final days.

Our heartfelt thanks to all the staff involved. Thank you!

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Highgrove Residential Home

Care Provided by Highgrove Residential Home

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Funding & Fees Guide for Highgrove Residential Home

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