Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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10 105 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.

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Care Provided by Sherrell House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Maxwell (Home Manager)
  • Admission Criteria
    • We accept both Social services, NHS and Private referrals
    • Ages 50+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times. No restrictions.


  • Parking

  • Parking available on site.


Sherrell House Reviews (105)

Total of 105, showing 1-20
10

Sherrell House has a Review Score of 10 (9.955) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrell House has 105 reviews.

Overall Experience

  • 83
  • 19
  • 3
  • 0
  • 0

Date Published

105
2
5
18
87

Review from D B (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for 6 months. I have found the staff very caring and proffessional. They go a step further and nothing is a problem.
We are very pleased that my mother is being cared for in such a lovely home. The staff and management are excellent.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words! We're so glad to hear that your mother is receiving such great care at Sherrel House. The team will truly appreciate your positive feedback. Thank you for taking the time to share your thoughts!


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Review from G B (Friend of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all the staff friendly and helpful; they are respectful and caring to the residents.
The food is lovely, especially the soup each evening - obviously home made.
Both the dining room and lounge are light and airy; and like the rest of the home, clean and tidy.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to share your review of Sherrell House. Your thoughtful and positive feedback is greatly appreciated by our entire team. It is incredibly rewarding to know that our efforts have made a positive impact, and your kind words serve as a great source of motivation for all of us.


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Review from M D (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Sherrell House for three months. It's quite like a hotel with a large area where residents dine together and a large lounge and outdoor courtyard where they sit during the day. The lifestyle coordinators work very hard to make the resident's lives more colourful with various activities
during the week. Every time I visit there is something different going on. They have a regular performer who sings all the old hits live in the courtyard, he gives it 100% and puts a big smile on their faces. My mum hasn't danced for years but while being resident at Sherrell House we had some very precious moments together dancing and having fun. Most notably my mum's 90's birthday was her best ever. The managers and all the carers, kitchen staff, and housekeeping, they all do a fantastic job. Mum and I always go for a little walk around under the oak trees and also a second garden to the rear with seating. Thank you to all of the team at Sherrell House.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to review Sherrell House. Your kind words mean so much to us all.


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Review from C J (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference Sherrell House has made to my mum's quality of life. Last year she was in hospital for her birthday. Today she celebrated her birthday at Sherrell House and what a great time she had too! Two of the staff had her up dancing, sang to her and together with all the staff, presented her
with a beautiful cake the chef kindly made. Sherrell House has enabled her to have a wonderful day because of all of the amazing staff who care for her and all the residents with the utmost compassion and empathy. We are really very lucky and so grateful! Thank you all.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you, so much for taking the time to share your kind words. The team really do appreciate your feedback.


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Review from S D (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, my experience of my mother's care home is excellent, no complaints, she is so happy there. The staff's level of care and respect they have towards the patients is excellent, in my opinion. They are well fed, kept clean, entertained continuously, not just left to sit in a room. I am so happy
she is there. Excellent home.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for taking the time to share your kind words. The team really appreciate the feedback we receive. Kind regards.


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Review from I H (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, extremely pleased with Sherrell House, just entered the second year of full-time live-in care, this is the third home we tried and Sherrell House is leaps and bounds the best we've seen! Number one in the area for us!

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for taking the time to share your views on Sherrell House.
The team will be very happy to read your kind words.


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Review from Linda A (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is getting good care from trained staff. We are pleased with her progress since coming into Sherrell House. The one thing which could improve her happiness is to have more interactions with the other residents.

Reply from Jane Maxwell, Home Manager at Sherrell House

Dear Linda,
Thank you for taking the time to share your feedback.
Your kind words are much appreciated by our team at Sherrell House.


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Review from C F (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by all the staff. Excellent food. Very caring by all the team at all times. They also keep us informed when needed at all.

Reply from Jane Maxwell, Home Manager at Sherrell House

Thank you, for taking the time to write this review. Your kind words will be shared with the team.


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Review from P S (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Sherrell House a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle in to this new stage of his life, but was given encouragement by all members of the team, who were most welcoming. He is now very happily
involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you, for taking the time to write this review. Your kind words will be shared with the team.


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Review from Lauren M (Granddaughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan currently resides in Sherrell House and I cannot be more happy with the care they give my nan. The staff are amazing and I know she is getting the best care. It is such a wonderful feeling to know she is being looked after. The activities they arrange for the residents are so good and I know
they all enjoy it.

Reply from Jane Maxwell, Home manager at Sherrell House

Thank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words towards our team.


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Review from M S (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility. Recently refurbished throughout. Residents are kept busy with lots of entertainment and are generally well looked after. Food is of good quality and refreshments/snacks served regularly. No reason for any complaint. Staff are friendly and very caring.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for reviewing Sherrell House. We really do appreciate you taking the time to share your kind words.


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Review from W T (Grandson of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely incredible service. Have had experience with a few different homes in the area, and this stands out above the rest by far! The staff are friendly and warm and always happy to have a quick chat about how things are going, showing care and respect when talking about my grandma.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words; it means so much to us all at Sherrell House.


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Review from G F (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for around seven years, and we have been satisfied with the way they have attended to her needs. We have always got on very well with the staff, and any problems are quickly rectified. We would recommend this care home to anyone looking for a placement.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to share your lovely feedback, myself and the team really do appreciate it.
We are very lucky to have such lovely families that support us to be the best we can.


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Review from Ruth S (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled in well, and I was amazed at how quickly she adapted to her new home. I believe this is due to the excellent support of the staff. She has become more social, enjoying spending time in the lounge and the varied activities, and I have noticed she is now less anxious. She particularly
enjoys the live music and parties, and it's wonderful to see her dancing and having a fun time. I receive full communication regarding her health matters and general updates on how she's doing. I am always welcomed when visiting and have been invited to join some activities, including a Christmas lunch; it's wonderful to see residents enjoying themselves. On my visits, I've observed kindness and reassurance from carers and nurses to the residents and taking the opportunity to engage with them for some fun; the activities staff are enthusiastic and encourage participation. I am reassured and confident my mum is receiving all-round excellent care.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to review our care home; your kind words mean so much to us all.


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Review from Robert M (Husband of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home and meeting with the manager, I was confident this was the place my wife would be cared for. I cannot praise the management and staff highly enough. Fortunately, my wife is still mobile and has been lucky enough to be taken out on several day trips organised by one particular member
of staff, a lovely young caring person. It is obviously very sad when a loved one has to be looked after by professionals, but I know my wife is in very capable hands.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words; it means so much to use all.


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Review from Terence M (Respite Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the level of care I have received at the care home. The 24-hour medical care provided is first-class and reliable, with doctor support if necessary.
The staff that work here are extremely professional and helpful and provide a friendly and supportive service throughout.

The standard of accommodation and food is also excellent. The rooms are cleaned daily, and the food is plentiful, nutritious and cooked on-site.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words; we really do appreciate this.


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Review from Karen B (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone for all the time and effort that all the staff have shown to my mum. Mum has been a resident with Sherrell House for six months now, and she has settled in lovely. Thank you, everyone, for the care shown.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words; it means so much to us all.


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Review from L D (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s such a relief knowing everything is taken care of, and any problems are dealt with instantly.
It makes me feel happy and able to get on with life, and seeing him with a smile on his face, I know he is happy as well.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to review Sherrell House. Myself and the team really appreciate your kind words.


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Review from N M (Wife of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say how impressed I have been with the care and support provided for my husband. I would very much like to express my gratitude to the care home manager for her sympathetic approach. We were made to feel very welcome and supported by her. The staff are friendly and helpful.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words; it means so much to us.


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Review from Laymr M (Son of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for ensuring that my dad is settled well and his needs met. The staff at Sherrell House care home are brilliant and kind. Thank you.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words. We really do appreciate you taking the time to review our care home.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Sherrell House is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) ) ÷ 213 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Sherrell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager

Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.


Frequently Asked Questions about Sherrell House

What types of Care is Sherrell House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sherrell House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Sherrell House have?

There are 92 Single Rooms.

What are the Facilities & Services at Sherrell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sherrell House to the centre of Chigwell?

1.2 mile(s) as the crow flies, distance by road may be significantly further.