Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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10 105 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.

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Care Provided by Sherrell House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Maxwell (Home Manager)
  • Admission Criteria
    • We accept both Social services, NHS and Private referrals
    • Ages 50+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times. No restrictions.


  • Parking

  • Parking available on site.


Sherrell House Reviews (105)

Total of 105, showing 21-40
10

Sherrell House has a Review Score of 10 (9.955) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrell House has 105 reviews.

Overall Experience

  • 83
  • 19
  • 3
  • 0
  • 0

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105
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5
18
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Review from Terry O (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class nursing care for my mum with dementia. Really friendly and chatty staff. Fresh, modern and light appearance. All excellent.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words; we really do appreciate your feedback.


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Review from A R (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing. The care they have shown Mum since her arrival is great. They have welcomed her into the Sherrell family like a returning old friend.
We had heard that this was an excellent home, and it truly is.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words. We are truly grateful for your kind words.


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Review from A B (Ex Family Member) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an ex-relative member of a resident, and my opinion about Sherrell House is that it is the best nursing home in the area. They've got an amazing care-plus nursing team along with the management team. All of them are brilliant; they are five stars.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words. We really do appreciate your feedback.


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Review from Mark B (Son-in-law of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic new manager who genuinely cares about the residents and the home. Great team of staff, always friendly and helpful. My mother-in-law is very happy and well cared for, which is great peace of mind. Lots of new activities going on, which she loves being involved in. Highly recommend this care
home.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words, Mark. We truly are so lucky to have great families like yourself to support us in all that we do.


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Review from Karen H (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent manager who really cares about the residents and their needs. She has made such a great difference since taking over and is very approachable. Mum has been a resident for over four years and loves living here. The home is always clean and fresh. The staff are very friendly and helpful and
have given me lots of support over the years. From the reception staff, maintenance man, and nurses to care staff, there is always somebody there to help with any queries. They have a great management team who are truly dedicated. The activity staff are brilliant, and the residents love joining in with these sessions, especially the singing.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time to complete your review. We appreciate your feedback and kind words. We are so grateful for all the support you have given since mum has been at Sherrell House.


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Review from Graeme R (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother in her last difficult months was exemplary. Every member of staff at Sherrell House has been amazing. This has made a very tough time much easier and gave Mum her dignity right to the very end. Wonderful people providing the best of care, real care. Thank you.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words, Graeme, and for such a lovely review. Mum will always be remembered here. We hope you and the family are all ok at this sad time, our thoughts and prayers are with you all.


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Review from David T (Husband of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Sherrell House for a year now, and I couldn’t wish for a better care home for her. Sherrell House is a wonderful, caring home, and the care my wife receives is 5-star. The rooms are comfortable and very clean, and the food is excellent. I am very happy with Sherrell House
and all the staff who take such fantastic care of my wife.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you, David, for taking the time out to share your kind words. The team will appreciate your feedback immensely.


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Review from J S (Friend of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend has been a resident at Sherrell House, he has settled very well and has been treated with respect and excellent care by the care home staff. As he is blind, this is very important.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for taking the time out to share your kind words. The team at Sherrell house are so happy to be looking after your friend.


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Review from Eileen R (Sister of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my brother and my sister-in-law in Sherrell House. The assistance I had for making this possible was outstanding. To be able to visit both at the same time/place is such an advantage for me, and them. I cannot fault the care my brother has had. Carers have been superb in looking after him. They
have been respectful, kind and gentle and helped him to settle in well.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words and lovely feedback. I know it means so much to the team.


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Review from Ian D (Son-in-law of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, the man united of staff, the care, dignity, compassion, and they communicate with all parties is to be commended. I feel safe in the knowledge that my mother-in-law is getting the best care possible.

Reply from SIMONA PETREHUS, Manager at Sherrell House

We would like to thank you for the positive feedback you have posted. This is really appreciated.


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Review from Guy K (Son of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Sherrell House for over 2.5 years now, and I can honestly say he has been cared for exceptionally well by the professional and compassionate team. After a bad experience at his previous home, I am so relieved he was at Sherrell for the pandemic, as despite challenges in
the early weeks with poor testing and PPE availability, the staff bent over backwards to keep residents as safe as possible. Visiting has been a nightmare due to official guidelines, but I've been kept informed throughout, and when I have been able to visit safely, Dad was in good spirits, well-fed and always well-groomed, which speaks volumes about the care team.
Dad's health issues make him frustrated and snappy some days, but the carers know how to keep him safe without upsetting him while maintaining his dignity.
Sherrell is modern and stylish, always looking and smelling hygienically clean, and the food is pretty good too, tailored to individual needs.
I'm very impressed and grateful to the whole team.

Reply from Amanda Delabruyere, Manager at Sherrell House

Thank you so much for your kind comments. We are pleased that you are happy with the care received at Sherrell House. It has been a very difficult time with restrictions on visits, and it is vital that family members are kept fully up to date.


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Review from B S (Son of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always happy; she enjoys time spent with staff and has a good laugh. The staff are caring, kind and easily approachable, very friendly. Any issues I have had, I have been able to resolve easily with the unit manager, who always takes the time and the effort to respond to my queries. Lately,
she was so reassuring and made me understand and feel comfortable by explaining the reasons for my mum’s determination. She made me feel relaxed and comfortable by explaining everything that has been done so far and the plan she had in case all that was not enough. I could not wish for a better place for my mum to spend her last years.

Reply from Amanda Delabruyere, Manager at Sherrell House

Thank you so much for your review. I am so pleased that you feel reassured. It is very important to us that we support the relatives of our residents.


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Review from Denise P (Niece of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Sherrell House for just over three years now. The care she has received during that time has been excellent, and the team of staff are caring and committed. I can’t thank them enough for taking such good care of my aunt, especially during the months when visiting was either
not possible or very restricted. It is always a pleasure to chat with the team when I visit or if I have to phone with any questions.

Reply from Amanda Delabruyere, Manager at Sherrell House

Thank you so much for your kind words. I know it is a real boost for the team to see this.


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Review from Richard P (Son of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite care, and Sherrell House was recommended by her current home carers. All the staff were extremely helpful and friendly, and very professional. I was very impressed by their adherence to the Covid protocols and felt Mum would be completely safe and happy there. Each member of staff
that I met seemed genuinely interested in Mum's needs, and nothing was too much for them. When I picked her up at the end of her stay, she said that she didn't want to leave.

Reply from Amanda Delabruyere, Manager at Sherrell House

Thank you so much for your nice comments. I am so very pleased that your Mum had a good stay; it was a pleasure having her stay with us.


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Review from Chris J (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place and atmosphere. The staff strike the balance between being professional but caring. The management is very, very reassuring and takes the lead. The care staff are very dedicated, and they have helped Mum so much.

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Review from Maureen C (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is an excellent home for loved ones. The staff give 110% care and go beyond and above their duties. I could not wish for a better place for my dear mother. Its cleanliness is excellent, and the staff work tirelessly to give their residents the best care. The staff on the 2nd floor are
angels and always take time to answer any questions about their residents.

Reply from Amanda Delabruyere, Manager at Sherrell House

Thank you so much for your kind words and lovely feedback. I know it means so much to the team.


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Review from A C (Son-in-law of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff so caring and informative. They are always available to ask questions and answer. The home is kept spotlessly clean, and the reception is like a hotel reception.

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Review from Billy A (Grandson of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Good Crare.

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Review from S W (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. The staff are extremely helpful and caring. Facilities are extremely good. Cleanliness is very good. Also, there are always some activities available morning and afternoon, and on occasion we have entertainment.

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Review from R D (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly as soon as I entered the home. Receptionist made us feel very welcome. We visit our friend every month and he always seems happy and all care staff are friendly.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Sherrell House is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) ) ÷ 213 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Sherrell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager

Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.