Open visiting times. No restrictions.
Parking available on site.
Sherrell House has a Review Score of 10 (9.955) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrell House has 105 reviews.
Review from R T (Sister of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from L M (Daughter of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from J P (Friend of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from D R (Son of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from Tracey G (Mother-in-law of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from E S (Son of Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from Susan M (Daughter of Resident) published on 25 February 2020
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Overall Experience
5.0 out of 5
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Review from A W (Daughter of Resident) published on 24 February 2020
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Overall Experience
5.0 out of 5
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Review from J B (Son of Resident) published on 24 February 2020
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Overall Experience
4.0 out of 5
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Review from A G (Son of Resident) published on 24 February 2020
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Overall Experience
5.0 out of 5
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Review from T G (Son of Resident) published on 20 February 2020
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Overall Experience
5.0 out of 5
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Review from N A (Daughter of Resident) published on 19 February 2020
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Overall Experience
5.0 out of 5
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Review from Jean W (Resident) published on 19 February 2020
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Overall Experience
5.0 out of 5
Reply from Audrey Joslin, Manager at Sherrell House
It is such a pleasure to have you with us - you brighten everyone's day! Thank you for the review.
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Review from D B (Daughter of Resident) published on 19 February 2020
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Overall Experience
5.0 out of 5
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Review from Shelia M (Resident) published on 18 February 2020
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Overall Experience
4.0 out of 5
Reply from Audrey Joslin, Manager at Sherrell House
Thank you so much. It always means a lot to receive compliments from the residents themselves.
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Review from Melvyn M (Son-in-law of Resident) published on 18 February 2020
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Overall Experience
5.0 out of 5
Reply from Audrey Joslin, Manager at Sherrell House
High praise indeed for which we are very grateful - thank you.
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Review from Natalie K (Daughter of Resident) published on 18 February 2020
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Overall Experience
5.0 out of 5
Reply from Audrey Joslin, Manager at Sherrell House
Thank you so much for completing this review - we really appreciate it.
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Review from J J (Daughter of Resident) published on 18 February 2020
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Overall Experience
4.0 out of 5
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Review from Lynne L (Wife of Resident) published on 18 February 2020
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Overall Experience
5.0 out of 5
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Review from Suzanne T (Friend of Resident) published on 18 February 2020
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Overall Experience
5.0 out of 5
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The Review Score of 10 (9.955) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.977 for Sherrell House is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) ) ÷ 213 Ratings = 4.977
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.978 Points relating to the number of positive Reviews for Sherrell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Oct 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.
When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.
