Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
Submit a Review
10 105 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.

Show Sherrell House on the Map

Care Provided by Sherrell House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Maxwell (Home Manager)
  • Admission Criteria
    • We accept both Social services, NHS and Private referrals
    • Ages 50+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times. No restrictions.


  • Parking

  • Parking available on site.


Sherrell House Reviews (105)

Total of 105, showing 61-80
10

Sherrell House has a Review Score of 10 (9.955) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrell House has 105 reviews.

Overall Experience

  • 83
  • 19
  • 3
  • 0
  • 0

Date Published

105
2
5
18
87

Review from Leslie W (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've lived here for a few months and I'm happy with the care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very friendly and helpful with the many problems my mother gives them but they never complain about her they just carry on as if she was one of their own.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am worried about security after the loss of a valuable wedding ring, also, all good quality new clothing just disappears. My husband has lots of clothes missing! We don't buy expensive clothes for him anymore, for fear that they never come back to his room even though they are labelled clearly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Sherrell House for almost seven years. During that time we have been more than happy with the care and support she has received. The staff are friendly, caring and professional. We particularly like the family get-togethers, i.e. BBQ and Christmas lunch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While my mother was there for palliative nursing I found the standard of care excellent. Nothing was too much for the carers and nursing staff. I would visit every day and I found my mother clean and dressed for my visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and attention by the staff given the difficult circumstances of the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled into Sherrell House and is comfortable with his surroundings. I feel there needs to be much more short span activities on the first floor which will enable residents to feel more relaxed, rather than just sitting and being restless with nothing to do. There never seems to be enough
staff, residents waiting to go to the toilet can sometimes take forever.
The staff are lovely, kind and considerate but more needed. A good clean of lounge chairs and net bedroom curtains wouldn't go amiss!

Reply from Audrey Joslin, Manager at Sherrell House

Thank you for your comments. I am more than happy to go through your concerns with you when you visit next.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O R (Son-in-law of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Sherrell House since my mother-in-law moved there to be cared for. Each time I visit I am humbled by the high level of care and compassion that the staff show towards my mother and the other residents. Once I raised an issue and it was dealt with immediately, by the manager
and the staff, with the utmost openness and eagerness to solve it.
I would also like to mention the kitchen. Not only do they produce great menus they also willingly and warmly respond to any special request.
We quite often go out to sit in the garden and on the way, pass the laundry, hair salon and the houskeeping staff. They always smile, greet my mother-in-law by her name and even find time for a small chat with her. My mother-in-law, as well as me, finds it warm and friendly.

Reply from Audrey Joslin, Manager at Sherrell House

Thank you so much for this wonderful review which I will share with all of the teams in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Becki B (Granddaughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is of a good standard. The staff work hard to help all residents in the care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edith R (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since entering the care home the staff have made me welcome, they are caring and tend to all my needs with a smile and kind words.
Unfortunately, I am unable to write as my hands are not strong and my mobility is limited so I have to rely on others to assist me in various things. The food is good and
always served with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Sherrell House for 9 months now. She is happy and enjoys all the activities that go on at Sherrell House. All the staff are lovely, helpful, kind and very caring.

Reply from Audrey Joslin, Manager at Sherrell House

Thank you so much for this incredibly positive review which I have shared with the teams.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgina C (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Many staff caring and kind. However, I do not feel enough attention is given to the detail of personal care e.g. oral hygiene not performed regularly or shaving and razor care. It took a long time here for my father's floor covering to be replaced in his bedroom but now done it is much brighter in his
room and easier to clean.

Reply from Audrey Joslin, Manager at Sherrell House

I am very sorry to hear of the experience you have had. I would be interested in discussing this with you further when you next visit. Please do not hesitate to come and see me regarding this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Sister of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience over the last year has been excellent. All the day staff are very caring and considerate. They are always there to help in any way.

Reply from Audrey Joslin, Manager at Sherrell House

Thank you for taking the time to submit this review and for the positive feedback which has been shared with the teams.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Friend of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend about once a week and my daughters and son also visit regularly. We all find the standard of care good although some air conditioning would be good in the main lounge during the hot weather. There do not seem to be the same number of activities as in the past.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine B (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's health and general wellbeing have improved significantly since she came to Sherrell House in March 2018. All of the staff are so helpful and caring and inform us immediately of any concerns regarding Mum that they have. Reception staff, support carers, cleaners, everyone in fact that we have met
since March are all so respectful and caring. We are very pleased we chose Sherrell House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill C (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last two weeks at Sherrell House. The staff made him and the family so welcome. They were all so wonderful and caring. They showed genuine interest in my dad and all got to know him in such a short time. They cared for him with dignity and my dad was happy there. We only wish we put
him in Sherrell House earlier than we did. Thank you so much to all the wonderful staff. God bless you all xxx.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and clean environment, catering for all of my mother's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B F (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is looked after well, the staff are pleasant and so are the people who do the laundry and cleaning all in all a well-run home, where the staff work hard to keep it so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet M (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only the residents are treated with great care, the relatives are also given support at a very difficult time when trying to settle a Mum into care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had exemplary care while she has been here. She had lived at home until she was ill and had to come into residential care. We should not have worried as it has been great. She will be 101 on Saturday and she has put on weight and is joining in. Thank you Sherrell House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Sherrell House is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) ) ÷ 213 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Sherrell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager

Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.