Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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10 105 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.

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Care Provided by Sherrell House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Maxwell (Home Manager)
  • Admission Criteria
    • We accept both Social services, NHS and Private referrals
    • Ages 50+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times. No restrictions.


  • Parking

  • Parking available on site.


Sherrell House Reviews (105)

Total of 105, showing 81-100
10

Sherrell House has a Review Score of 10 (9.955) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrell House has 105 reviews.

Overall Experience

  • 83
  • 19
  • 3
  • 0
  • 0

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105
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5
18
87

Review from Terry C (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication still not up to standard. Very good in all ways but still let down by the above.

Reply from Audrey Joslin, Manager at Sherrell House

As the new Home Manager for Sherrell House I am delighted to see the overall positivity of this review. In agreement with the family we will be meeting in the near future to understand and address communication concerns which will help to provide an overall enhanced and positive experience for them.


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Review from Angela C (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the care home for 5 years this month. It's a very good home and he gets good care, except he is a faller and had a few accidents but overall, he is good.

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Review from J M (Niece of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have looked after my aunt for quite some time now and have always shown kindness and respect in what has become quite challenging circumstances as my aunt's condition has worsened. It is heartbreaking for us to see how dementia affects a loved-one but your professional care has made it more bearable
- thank you.

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Review from S S (Granddaughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely residential home, staff excellent and caring extremely friendly and welcoming. Residents well cared for.

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Review from E C (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always immaculate and the carers appear to be very attentive to their residents, they always seem to try and make their day special if they're celebrating their Birthday there, which I have not found in other homes. Overall I currently find the home very kind and compassionate, particularly
on the dementia unit.

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Review from Joanna M (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family regularly visit unannounced - always find there are many carers on duty. They are welcoming and very attentive to my relative. Entertainment is carried out daily and when I have visited the food always looks good and a good amount. Our relatives' bedroom/bathroom are kept clean and tidy. The
receptionists are always very helpful, as are the carers on duty when we phone for an update on our relatives' condition.

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Review from Dawn E (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for, loved and respected at Sherrell House. Although her stay was very short, the staff were caring, understanding and completely competent. The home is always spotless, without odour and a happy place to visit. I would gladly take up residence there myself-


A big thank you to the

staff for making those last few weeks of mum's life a happy one.

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Review from Carol P (Friend of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all that goes on and the staff are always very helpful no matter what. The food is very good. The rooms are always clean and my friend is always very clean. Staff are always on to help if needed.
I would recommend this home to anyone - great.

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Review from Christine C (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is obviously happy here, she likes the staff and they are kind and attentive to her. My mother takes part in the activities on offer and from the evidence of the scrapbook photos she enjoys them whether it's pet day or an art activity. The care that my mother receives here helps me to be more
relaxed, I don't need to worry about her health and well-being as I did before she came here.

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Review from Caroline I (Granddaughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sherrell House is a lovely environment with good facilities and well-kept spaces. The staff are caring and many go beyond our expectations to provide a high level of care and compassion, especially given the challenging needs of some of the residents. Additional activities and facilities, such as visits
out and the hairdresser are very much appreciated.

Reply from Sonia Kasese, R Manager at Sherrell House

Sherrell House appreciates all the support and compliments received from relatives and visitors. Sherrell House will continue improving their standards and services to enhance the quality of life for all residents at the home.


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Review from Chrsitine F (Friend of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit twice a week and find the staff both pleasant and friendly. They are busy and efficient, showing great care and interest in the residents. I have had a bad experience with a care home and only wish I'd been able to use this care home for my father.
My only criticism is the lack of enough parking
places.

Reply from Sonia Kasese, R Manager at Sherrell House

Thank you for taking the time to share your experience of Sherrell House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives. Any concerns raised will be looked into.


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Review from Henry B (Brother of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like that I can visit anytime and my dog is most welcome.
My sister is always clean and tidy.
Someone is always available to offer a report on my sister.

Reply from Sonia Kasese, R Manager at Sherrell House

We always appreciate feedback especially when it shows the homes hard work paying off by delivering excellent service.


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Review from F W (Daughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed a vast improvement in standards across the home since mum arrived a year ago.
The manager is marvellous! Reception staff are welcoming and helpful, carers are attentive and have gotten to know my mum's specific needs, likes and dislikes.

Reply from Sonia Kasese, General Manager at Sherrell House

We appreciate your feedback as it helps us know we are getting things right. And we would like to keep ensuring your mum and everyone else's relatives in the home feel the same way.


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Review from J M (Resident) assisted by family/friend published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It has its good days and not so good days.
Is there a lack of staff or changes? Things have changed lately and have gone down a bit.
It maybe because of holidays, regular staff?
Food not as good as it was. Who cooks the food?
The staff are very kind but they cannot do miracles.
Some times residents
cannot understand some staff language/accents.

Reply from Sonia Kasese, General Manager at Sherrell House

We are very concerned to hear about this experience and it is the home's priority to ensure all our residents are supported with quality care including high standards of food options. We will be immediately reviewing these concerns and aim to address all concerns raised.


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Review from Michael H (Son of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2015.
We have experienced very few if any problems during her stay.
The management and particularly staff have always been very supportive under what must be, at times, difficult circumstances.
I would have no hesitation in recommending Sherrell House to anyone.

Reply from Sonia Kasese, General Manager at Sherrell House

We are very grateful for these generous comments and it inspires us to continue improving on the services we provide.


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Review from Daphne H (Daughter of Resident) assisted by family/friend published on 24 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you for your comments.


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Review from Elaine M (Daughter of Resident) published on 24 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very
thorough and very impressed with Sherrell House.

Reply from Sue Ann Balcombe, manager at Sherrell House

Thanks for your comments


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Review from Angela B (Daughter of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing
mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you for your comments


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Review from Margaret F (Friend of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you for your comments


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Review from Barry C (Brother of Resident) published on 11 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is well looked after with very good food. Very clean, couldn't wish for better.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thanks for your comments.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Sherrell House is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) ) ÷ 213 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Sherrell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager

Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.