Sherrell House

414 Fencepiece Road, Chigwell IG7 5DP
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10 105 Reviews
  • Sherrell House, Chigwell
Sherrell House is a purpose built modern friendly care home located in Chigwell Essex offering skilled professionals for a wide range of personal and nursing needs.

The home has two specialist dementia units as well as a nursing unit. All beds have en-suite facilities and are decorated to a high standard. The simple design and layout of the building provides wide corridors with good lighting. Lounges, dining rooms and quiet rooms are located around the home, with communal rooms on each floor, close to the bedrooms, so residents can choose how and to spend their day.

In addition to this, the home has a hair salon where you can enjoy being pampered and a cinema area should you want to watch a film. Wi-Fi is available throughout the building enabling contact with families and friends from afar to be maintained.

The resident chef prepares tasty home-cooked meals each day which are served in the three dining areas. Each meal is designed to suit individual food preferences and cultures and uses fresh ingredients.

The aim is to create a homely atmosphere and quality care services where people are treated with respect and dignity. A home from home where the resident and their families can relax, secure in the knowledge that their loved ones are safe.

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Care Provided by Sherrell House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 92 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Maxwell (Home Manager)
  • Admission Criteria
    • We accept both Social services, NHS and Private referrals
    • Ages 50+
  • Room Information
    • Single Rooms (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times. No restrictions.


  • Parking

  • Parking available on site.


Sherrell House Reviews (105)

Total of 105, showing 101-105
10

Sherrell House has a Review Score of 10 (9.955) out of 10, based on 18 reviews in the last 2 years. Over all time Sherrell House has 105 reviews.

Overall Experience

  • 83
  • 19
  • 3
  • 0
  • 0

Date Published

105
2
5
18
87

Review from Lucy M (Friend of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely
home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you


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Review from Allyson M (Daughter of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly
surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you


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Review from Sayon W (Son of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving.
The care home is very clean and tidy and sets a very good example on how a care home should be run.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you


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Review from Wendy J (Daughter of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you


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Review from Maureen B (Sister-in-law of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.

Reply from Sue Ann Balcombe, Manager at Sherrell House

Thank you


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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Sherrell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Sherrell House is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) ) ÷ 213 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Sherrell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Jane

Jane Maxwell

Job Title: Home Manager

Joined: 2022

I have worked in the care sector for 19 years, but I was inspired to join Excelcare in particular because of the strong family feel and environment. All team members make you feel like you belong from the moment you start to work here. From when I first visited Sherrell House, I was so impressed with the compassion I could feel from the team every time that they spoke to, or about the people living in the home.


When I started at my first job in care, I was quite disheartened as there was no real team spirit or motivation. However, I am so glad that I continued in care, because that is certainly not the case at Sherrell House. I am part of a team that puts in 100% all of the time and is incredibly passionate. This is a fantastic environment, and I’m looking forward to seeing where my future in Excelcare takes me.