Park Hall

Ubberley Road, Stoke-on-Trent ST2 0QS
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9.8 78 Reviews
  • Park Hall, Stoke-on-Trent
Park Hall is a residential and dementia care home which continues to welcome new residents and it is located at the heart of the Bentilee community in Stoke-on-Trent. The home has been built with the care of its residents in mind, each of the 60 rooms has en suite facilities.

Operated by Anchor, Park Hall's team of experienced and skilled care workers provide personalised care in safe and supportive surroundings.

The care home focuses on creating the best environment for each resident, from the quality seasonal and locally-sourced food provided at meal times to the range of activities.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Park Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rachael Smith (Manager)
  • Admission Criteria
    • Please contact Park Hall directly regarding your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010

Funding & Fees Guide for Park Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £972
    • Self-Funded Residential Dementia Care from £972
    • RESPITE Self-Funded Residential Care from £972
    • RESPITE Self-Funded Residential Dementia Care from £972

  • Please contact Park Hall directly to discuss our fees.
  • (these prices are only a guideline, please contact Park Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Visitors are welcome at Park Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Park Hall Reviews (78)

Total of 78, showing 1-20
9.8

Park Hall has a Review Score of 9.8 (9.783) out of 10, based on 19 reviews in the last 2 years. Over all time Park Hall has 78 reviews.

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Review from K H (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well in the care home. Management and staff make you feel welcome and give time to support any concerns. The care is outstanding, nothing is too much trouble however small it may be. Recently the home put on various activities to involve families and service users. Together we
were able to enjoy the Halloween party, Christmas Market and Masquerade Ball. I feel less anxious knowing dad is safe and happy in this establishment.

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Review from Sue B (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's almost a year since mum moved into Parkhall. From day one she's been cared for in a kind and dignified way and her needs perfectly met. Every staff member knows mum, her likes and dislikes and despite her increased confusion and anxiety know exactly how to manage her. Management always inform
us immediately with any issue and we feel confident to approach them at anytime. It's also lovely to see that despite their management duties they still take time to interact with residents. The events in the home are amazing and gives us such pleasure to see mum enjoying herself. The effort made by all staff is an absolute credit to the home. The weekly visits from medical staff has thrown up some unexpected issues but it's been so reassuring to see how well and quickly they have been acted on by staff. During a recent meeting with the manager it was clear how passionate she is about her residents needs being met throughout their life that remains. We are 100% happy with Parkhall

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Review from Rita C (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the care home in May and has settled very well. The staff are amazing. The level of care and support that they give is outstanding. Management are always available to help with any concerns. Knowing that my dad is happy makes it easier for myself and my family. I would highly recommend
the home.

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Review from A H (Granddaughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was recently moved here back in August due to no longer being safe at home. She has really settled in well, the staff are lovely and the home is very homely inside. There are events that take place such as a Halloween party etc that I managed to bring my daughter to and special things
like this make my grandma's day. We are happy with the care my grandmother is receiving. Thank you!

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Review from K W (Daughter-in-law of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been at Park Hall for seven months, she has nothing but good things to say about the care assistants.
The home makes everyone feel secure - there are lots of activities that go on day to day and everyone is encouraged to join in.
I would highly recommend Park Hall as it provides
an excellent service.

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Review from A W (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement to the home over the last few months has been outstanding. I was wary when my Mother first went into the home but now I have no worries. The excellent staff and management have worked really hard to make this home special for the residents.

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Review from J F (Son of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother receives. The staff are very friendly and attend to my mother's needs.

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Review from David H (Son of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mother's care, the staff always keep me informed.

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Review from Peter S (Husband of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Park Hall for three years. All the staff have been brilliant and the care excellent. Her room is always clean. Very happy with everything they do for her.

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Review from Steve B (Son-in-law of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Park Hall now for 3 months. I don't have enough words to describe the excellent care she receives from every staff member. The place is beautifully kept and the meals are incredible as are the little snacks in between meals, there are too many wonderful little
touches to name them all. She absolutely adores the staff and constantly tells us how kind they are. She recently had a stumble on getting out of bed, we were informed immediately and by the time we got there the paramedic/ANP had checked her over and the district nurses contacted. Within that day a pressure mat was put at the side of her bed. That's what I call a total responsive and reactive team. Park Hall, the manager, deputies and all staff are a shining example of how our vulnerable and elderly should and deserve to be cared for. She is so happy in her new home which has made the hardest decision of our lives so much easier. Well done and thank you, Park Hall.

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Review from Sharon P (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Park Hall for ten weeks now and what a wonderful place. We looked at a few homes before finding this one and they were not somewhere I believed my mum would be happy. As soon as we came in we knew it was the right place. The staff are amazing, so friendly and caring and nothing is
too much trouble. We are kept informed of everything that is going on, on a regular basis. Over the time Mum has been here we have attended a couple of entertainment events and we have a great time singing and dancing with mum, it's nice to still make special memories. Thank you for all you do.

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Review from J R (Relative of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been in Park Hall for just over 4 months. She has been treated with the utmost care and dignity. Her room is spacious and light and she is very comfortable there. The good is excellent. She had to be hospitalized for a while and the care she received when she returned was exemplary.
She is happy there and I am grateful to the wonderful staff looking after her.

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Review from Debra H (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention my mum has received since moving into Park Hall about 12 months ago. She has been looked after extremely by the staff who are approachable and show thought and attention to their residents. Cannot recommend this home enough.

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Review from L G (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in very well. She is happy with her room and the carers. The food is very good and she is encouraged to eat her meals. Overall, we are happy with Park Hall.

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Review from J B (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, my mum who has now been in the park hall for 2 years is always treated with care and dignity. Should she fall or be unwell in any way I receive a telephone call immediately. Mum has dementia that is advancing sadly, but I know that someone is with her at all times. I find that all
staff know me and are very approachable which obviously gives me peace of mind.

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Review from Debra T (Daughter-in-law of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager, the staff have improved - more cheerful and more activities for the residents. Everyone is more happy. Sometimes, you have to wait for someone to answer the door.

Reply from Rachael Smith, Manager at Park Hall

Thank you for taking the time to review Park Hall, and we are pleased that you rate our overall experience as very good. We appreciate your kind comments, which I will pass on to our team. I will mention answering the door as soon as possible to all colleagues, where the safety of our residents is our priority.


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Review from P T (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved home since new manager in place. Staff are more obliging and helpful, which reflects on Mum's wellbeing. Not often does anyone want to actually stay and live by choice in a care home - my mum does!

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Review from Yvonne H (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Park Hall Care Home for a number of years. The care staff, cleaners and management are all excellent. They are very kind and caring. They go out of their way to make my mum feel safe and secure under very difficult circumstances. She is treated with dignity and respect
at all times. I cannot praise them all enough.

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Review from Janice M (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely atmosphere. Staff are very welcoming and helpful, my mum's overall care has been amazing since she has moved to Park Hall.
We are always kept informed if there are changes and telephoned straight away if there is a problem. Our mum is very happy here.

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Review from H B (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's condition unfortunately deteriorated due to her complex medical problems as well as her dementia. Staff acted quickly and appropriately and contacted me and the relevant health care professionals. Sadly, mum's condition has not improved enough for her to be cared for at Park Hall now despite being
treated at the hospital. Mum now requires nursing care. The family and mum will miss Park Hall, its staff and support.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Park Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Park Hall is calculated as follows: ( (179 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 226 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Park Hall directly for further details.


Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Park Hall

What types of Care is Park Hall registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park Hall provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Park Hall have?

There are 60 Single Rooms.

What are the Facilities & Services at Park Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Hall to the centre of Stoke-on-Trent?

2.6 mile(s) as the crow flies, distance by road may be significantly further.