Park Hall

Ubberley Road, Stoke-on-Trent ST2 0QS
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9.8 78 Reviews
  • Park Hall, Stoke-on-Trent
Park Hall is a residential and dementia care home which continues to welcome new residents and it is located at the heart of the Bentilee community in Stoke-on-Trent. The home has been built with the care of its residents in mind, each of the 60 rooms has en suite facilities.

Operated by Anchor, Park Hall's team of experienced and skilled care workers provide personalised care in safe and supportive surroundings.

The care home focuses on creating the best environment for each resident, from the quality seasonal and locally-sourced food provided at meal times to the range of activities.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Park Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rachael Smith (Manager)
  • Admission Criteria
    • Please contact Park Hall directly regarding your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010

Funding & Fees Guide for Park Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £972
    • Self-Funded Residential Dementia Care from £972
    • RESPITE Self-Funded Residential Care from £972
    • RESPITE Self-Funded Residential Dementia Care from £972

  • Please contact Park Hall directly to discuss our fees.
  • (these prices are only a guideline, please contact Park Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Visitors are welcome at Park Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Park Hall Reviews (78)

Total of 78, showing 61-78
9.8

Park Hall has a Review Score of 9.8 (9.783) out of 10, based on 19 reviews in the last 2 years. Over all time Park Hall has 78 reviews.

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Review from Jodie F (Daughter-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly home.

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Review from S L (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff show genuine care towards my dad and other residents. They are treated with respect and dignity. Meals are very good, very frequent, small snacks throughout the day. Environment is very clean and well maintained. Any spillage/accident - quickly cleaned and dealt with. Plenty of entertainment
for residents.

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Review from S R (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Park Hall during the summer of 2017 following a stay in hospital. The assessment prior to her admission was carried out sympathetically and communication with myself was excellent. Her care since that time has been very good and she has settled very well. I cannot fault the
carers, they are kind, understanding and compassionate, particularly at times when my mother has been quite poorly.

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Review from Linda S (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted at the door with smiles from the staff every visit. Rooms and facilities excellent, food is of a high standard. Every person is in new clothes and attention to detail is of the highest standard.

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Review from Catherine F (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in a care home setting myself I find that Park Hall is excellent in all areas of service to the residents (service users). The management and staff are very approachable and amicable and friendly, it is home from home and I'm more than happy that my mum is residing here, knowing that she
is safe an well looked after. I wouldn't hesitate to recommend Park Hall to other potential users.

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Review from Gillian I (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Parkhall for over a year. It was the first place I viewed and as soon as I was shown around I was so impressed with the home and the staff. My father was made so welcome by them and was treated with much respect and care.
The home itself is kept lovely and clean by the staff
who all take such pride in their jobs, the rooms are spacious and with en-suite. The meals are lovely and plentiful and the carers are so full of care and compassion, It is so obvious that it's more than just a job to them.
I can honestly say from the handyman to the manager all the staff are superb and grossly underpaid in my view.

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Review from Jean S (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are receptive to queries and requests in relation to the care of my mother. Management has always sought to iron out any issues in an effective and efficient manner.
My mother has settled well and her health has been maintained in the face of difficulties. It is a relief not to have to worry
that she is receiving the care needed in an environment that is safe and comfortable, where she is treated with dignity. Her room which is spacious and clean has a view of the atrium. Overall I would rate the Park Hall care home as good to excellent.

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Review from A P (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally excellent, but lacking in activities.

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Review from Jennifer B (Niece of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with lovely big en-suite, clean rooms and great atmosphere. No nasty smells. Good, kind, considerate staff.


Management who care about every aspect of resident's lives. They are always helpful in regards to any relative's concerns.


Residents often get taken out for meals and

trips. A hairdresser visits weekly.


Would highly recommend this care hom.


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Review from Michael B (Son of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Park Hall Care Home offers extremely good value for money, all the carers are very dedicated and professional.
The rooms are always kept clean and the food is first class.

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Review from D S (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk through the door, you are greeted by the friendliest staff. They all work so hard with the residents and treat everyone with the respect you would want for your loved ones! The staff always keep you updated. With my dad, they have a lot of patience which we are very grateful
for.


Be proud Park Hall Care home, you have a lovely bond!!
P.S the food is amazing and presented with great pride!


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Review from Colin S (Son-in-law of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Questions are answered, every one of the staff is more than able to perform requests needed, very friendly with smiles to everyone. I noticed that attention to patients is at a very high standard. Rooms, food and management and treatment is one of the best I have come across.

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Review from W J (Daughter-in-law of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Park Hall for over two years. Always find mum happy and well cared for. Very pleased with the staff, communication is very good excellent assistant manager. Very hands on and caring.

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Review from Christine B (Wife of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent but I think there should be more staff to help on a daily basis. If there were more staff there could be more activities.

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Review from Gill B (Daughter-in-law of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident only been in Park Hall for the past 4 and a half months. She was made very welcome. Staff always strived to give her the best care and attention which isn't always easy when meeting the needs of people with dementia. She is treated with respect and as an individual. On a day to day basis she
is encouraged to be the best she can and maintain some independence. She is given choices and enabled to make decisions. Needs are met as and when they arise. Everything is not perfect, as no life of establishment is, but the home ensures she is safe and secure and is as happy as can be. The family feel the right choice of home was made to meet and care for her needs.

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Review from Barbara P (Sister of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister has been in care, she has been very happy, well looked after, clean and in good health. I couldn't wish for a better care home for her, the staff are very helpful and listen to both myself and other sister ask any questions we need to, and they always put our minds at ease.

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Review from B C (Daughter of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Park Hall is a new care home and very homely. My parent was in the home for some time and whilst they were mobile and able to care relatively on their own with little help it was fine, but after many falls things went downhill and after a long spell in hospital mainly because the care home would not
take on the responsibility of caring for them now they were not as mobile. Had to be moved to another care home and the lack of concern or contact with family was very poor and I am glad we found a caring and happy environment in her final weeks.
I found the lack of concern i.e. no calls to ask about her welfare even when in hospital was poor and when funding stopped, when they refused to take them back, we were given a weekend to remove her belongings.


Most of the staff were wonderful and did what they could as there were staffing issues.
A little more contact from admin would have been appreciated even if it was a business.


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Review from Christina R (Daughter of Resident) published on 8 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Park hall is new build looks great inside and out, my aunt was on the top floor. She has memory and mobility issues , sometimes we would find her in a chair asleep. On three or more times we found her in states of distress on the floor exhausted and confused, once she had a toilet accident and had
been trying to shout staff. We spoke to the staff about this, thinking they would keep a closer eye on auntie, but I sadly I'm losing my faith in the staff, and yet some staff seemed so nice. To see my aunt in there is a worry now to my brother and all the rest of our family.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Park Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Park Hall is calculated as follows: ( (179 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 226 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Park Hall directly for further details.


Awards / Recognitions (3)

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