Hempstalls Hall Care Home - Avery Healthcare

Hempstalls Lane, Newcastle-under-Lyme ST5 9NR
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9.8 70 Reviews
  • Hempstalls Hall Care Home - Avery Healthcare, Newcastle-under-Lyme
Hempstalls Hall, situated in a quiet suburb, stands as one of the finest among Newcastle Under Lyme care homes. Offering residential, respite and dementia care for individuals and couples or companions who wish to reside together, many residents are self-funded and come from local areas across Stoke-on-Trent and North Staffordshire.

Companionship is the theme of the home, which is evident as soon as you walk through the doors. Taking a holistic approach, the team focus on providing care that promotes residents' overall wellbeing.

Inside the home, lounges are light and open, featuring large windows that provide views of the garden and the locality. The enclosed rear garden is a perfect spot for capturing the sun, and many residents enjoy sitting on the benches when the weather is warm.

Generously sized bedrooms all have walk-in showers and flat-screen TVs. Residents are encouraged to personalise their rooms with their own belongings, creating a familiar environment that feels like a 'home from home.' Some rooms also feature patio doors, offering residents a tranquil place to enjoy tea and read a book and residents can enjoy the onsite hair salon.

Care Provided by Hempstalls Hall Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Bailey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Hempstalls Hall Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390
    • Self-Funded Residential Dementia Care from £1,490
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Hempstalls Hall Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Car Park


Hempstalls Hall Care Home - Avery Healthcare Reviews (70)

Total of 70, showing 1-20
9.8

Hempstalls Hall Care Home - Avery Healthcare has a Review Score of 9.8 (9.792) out of 10, based on 16 reviews in the last 2 years. Over all time Hempstalls Hall Care Home - Avery Healthcare has 70 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my Mum was able to come to live at the Hempstalls. It is a lovely home with fantastic staff that enable Mum to live her best life. The activities are varied, imaginative and inclusive. The one to one sessions are a great idea. The food is superb and varied and Mum's health is vastly
improved. Lovely, friendly calm atmosphere. Her medical needs are promptly met. Housekeeping is spot on and everyone works as a team.

Reply from Lisa Bailey, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you for your lovely comments we are so happy that your mum has settled so well, we take pride in residents living their best lives as well as providing the highest standards the staff always go above and beyond.


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Overall Experience  Overall Experience 5.0 out of 5

My grandmother has only been in Hempstalls Hall Care Home for a few months but she has been very settled. Always looks cared for and the staff have always been attentive to her needs. The home has a lovely warm family feeling and as a family, we do not worry about her as we know she is in safe hands
at Hempstalls Hall. Thanks to the staff for all they do.

Reply from Lisa Bailey, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you, for you lovely comments which I will pass on to our amazing staff. We love our family community and the staff always go above and beyond.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. The staff are all very nice and friendly. Comfortable, warm and clean rooms. The food is of a high standard. My dad is getting the best possible care and the staff go out of their way to make visitors feel welcome.

Reply from Lisa Bailey, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you for your kind words so much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Mum's been here two and a half years we'll stop happy and settled. She appears to get on with all the staff and have a laugh. Staff very welcoming to myself and sister. This is a care home I would like when/if the need arises. Personally, I find the rooms a little on the small side and limited cupboard
and wardrobe space but excellent care, and cleanliness, 10 out of 10. Thank you.

Reply from Lisa Bailey, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you for your lovely comments we are always here to help and the staff are committed to give the best quality of care.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleased to have found a caring, friendly home with lots of activities and a safe environment. Would definitely recommend Hempstalls Hall to anyone looking for residential care.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you for your very kind response. We will always strive to provide the best care possible.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is settled here. She enjoys all the facilities and takes part in all the activities.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your kind review. Your mum is very much part of our family here at Hempstalls.


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Overall Experience  Overall Experience 5.0 out of 5

The resident is very happy there everytime we visit the staff are very caring and very helpful. My aunty has vascular dementia but we can see she is happy in herself and we know she is looked after extremely well.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your kind review. We are so pleased your aunty is settled at Hempstalls Hall. It is lovely to see you all on your visits.


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Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. They have looked after Dad as well as me. Nothing is too much hard work. The amount of activities that are put on for residents is wonderful. Photos of activities are put on social media and this gives me great reassurance, knowing that my dad is being looked after well. The
food is amazing, all home-cooked and nutritious.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your kind review. We are so pleased Dad has settled well and we look forward to your visits. I'm happy that you enjoy seeing Dad on social media and this gives you reassurance he is enjoying it at Hempstalls.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hempstalls Hall Care Home for just over 4 years. The care she has received and is still receiving is of the highest quality. The staff are kind, friendly and efficient. We have never had any concerns regarding Mum's care and she is very happy living at Hempstalls Hall.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your very kind review. We really appreciate it. We strive to give the best care we can. Your mum a big part of our Hempstalls family.


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Overall Experience  Overall Experience 5.0 out of 5

My dad came to Hempstalls Hall Care Home due to his deteriorating Alzheimer's condition. The staff have always been brilliant with him, showing care, compassion and enjoying his sense of humour. It's been a big change for him but the staff have cared for Dad as though he was their grandad. After a couple
of confused weeks, Dad has really settled at Hempstalls. There is a real family feel, led by the manager, who always says hello and chats. The activities include indoor and outdoor, including the pub which he loves. Sharing on the Facebook page keeps family members up-to-date and reassured. The care team kept me informed on his wellbeing and Dad now refers to Hempstalls as home. I'm so glad we found Hempstalls Hall for Dad - he is much better for it.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for the kind review. I am so glad Dad feels Hempstalls is his home. Your dad is very much a part of our Hempstalls family. It is lovely to build a good relationship up with yourselves also.


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Overall Experience  Overall Experience 5.0 out of 5

A wonderful, warm welcome greeted our young at heart, nearly ninety-three-year-old mum recently. Hempstalls Hall Care Home gives us peace of mind knowing Mum is in a safe, comfortable and caring environment. The management and staff genuinely are a happy team of dedicated professionals. Mum is happily
settled and maintains a level of independence with staff on hand to assist her everyday needs. Quality care and quality food. 'There is no place like home', however, circumstances change and Hempstalls Hall Care Home is now Mum's new happy home.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your very kind review, we really appreciate this. I am so glad Mum has settled in well with us here and sees this as her new happy home. It is lovely to get to know Mum and yourselves as a family. We do have a happy team here and I'm glad this shows.


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Overall Experience  Overall Experience 4.0 out of 5

Welcome friendly staff, modern home with good comfortable rooms all being ensuite with shower. Good well-kept gardens, good food with wide choice for breakfast, three-course lunches, with light evening meals.

Reply from Tracey Evans, Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your kind review. We strive to make our home a happy and comfortable one for all our residents as they are part of Hempstalls family. We appreciate you taking the time to review us. Mum is very much part of our Hempstalls family.


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Overall Experience  Overall Experience 5.0 out of 5

Since being at Hempstalls Hall is clear that Mum is settled and considers it her home. This is no doubt due to the excellent care she receives from dedicated staff, who, from the outset, have gone out of their way to accommodate Mum's needs. I am settled in the knowledge that her safety is paramount
to the staff, which is demonstrated by contact with myself whenever anything occurs outside the usual. I am pleased with how the staff have been entirely open and honest with me over aspects of care from Mum. The premises are spotlessly clean, and I am impressed with the facilities available to Mum, including meals choice and ample refreshments available throughout the day. One area I will highlight is the daily activities put on by the home and how they ensure Mum is actively engaged. Overall, I feel that staff ensure that the care they provide is centred around Mum and her needs, and I am also regularly touched by how they allow my 92-year-old dad to visit daily and ensure that he remains an active part of Mum's life. Thank you.

Reply from Tracey Evans, Home Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your lovely review of Hempstalls Hall Care Home. We consider your mum as part of our extended family and all the staff are dedicated to make all residents stay a safe and happy one and we want all residents to know this is their home. I am so pleased that Mum is happy and joining in activities going on. Your dad is more than welcome and joins in whenever he likes and it's lovely to see you both when you visit. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Mum never wanted to go into a care home and did take a few weeks to settle. Now she loves it. She is far fitter, happier and is enjoying life more than when she was at home. She is happy with the activities that keep her mind busy and active. She has her own facilities and, even though a fussy eater,
says she enjoys all the food.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also nice to know that her well being has improved and she enjoys the choice of daily meals provided by our talented culinary team. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living in Hempstalls Hall Care Home for approximately fifteen months. After a little anxiety about coming here, she settled quickly and decided to stay permanently. The care and attention from all the staff she receives is fantastic and could not be any better.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted how happy you are with the care your mother-in-law has received since being a member of our loving care community giving you and your family the peace of mind you deserve. It is lovely that she was able to overcome her anxieties and is happy in her new surroundings. Best wishes, Rachel.


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Overall Experience  Overall Experience 4.0 out of 5

Mum was initially reluctant to commit to full-time residency, however, after a period of respite she happily overcame her initial reticence. Mum has now been here for just over two months, she is happy, feels safe and secure and is putting on weight and her mental health is markedly better.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme. We are delighted that your mum overcame her reticence and decided to become a permanent member of our loving care community, giving you and your family the peace of mind that you deserve. It is also lovely to hear that her weight and well-being have improved since admission. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel


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Overall Experience  Overall Experience 5.0 out of 5

Overall, the home was excellent. Staff were always ready with a smile and a chat. Always made the relatives welcome.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us and our staff team. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

The decision to look at residential care for Mum was a very difficult one. However, after finding Hempstalls Hall Care Home my mind was quickly put at ease.
Hempstalls Hall Care Home is a real home-from-home, the staff and care given are excellent. There are plenty of activities provided and trips
out, including a trip to the theatre. The care received by mum is second to none at Hempstalls Hall Care Home.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. It is also pleasing to hear that the choice of activities provided by our talented well-being team are so well received. Thank you again for your kind words. Best wishes, Rachel.


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Overall Experience  Overall Experience 5.0 out of 5

Hempstalls Hall is a safe, friendly and reassuring environment, staffed by positive, engaged people/ This has enabled our mother to settle and has been transformational to her mental health after a difficult period following the passing of her husband, our Dad.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free, especially at such a difficult time. It is a true pleasure to care for your mother giving you and your family the peace of mind you deserve. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Hempstalls Hall Care Home. My mum came in a year ago and has settled so well. She loves all her girls as she calls them and says the food is like a 5 star hotel. The lady on reception is amazing and any query is dealt with efficiently in the office. I have already recommended Hempstalls
Hall Care Home to a friend who needs care for their Mum and Dad. Amazingly well run place.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are so pleased to hear that your mother is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Thank you for your recommendation and kind words, I will be sure to pass them on to the rest of the staff team. Best wishes.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Hempstalls Hall Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Hempstalls Hall Care Home - Avery Healthcare is calculated as follows: ( (153 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hempstalls Hall Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (7)

Lisa

Lisa Bailey

Job Title: Manager

Joined: 2010

I joined Hempstalls hall 14 years ago when it opened in 2010 from the day Hempstalls Hall opened I have been proud to be part of the team. I am currently Home Manager at Hempstalls which is running the home and ensuring any queries and concerns are dealt with.


Having worked at Hempstalls for 14 years I have many things which I enjoy about my job such as having a helpful, caring, and compassionate team. Hempstalls is a friendly and welcoming environment.


When I’m not at work hobbies some of my favourite things to do are spend time with family and friends, take my dog on long walks, and go out for meals and cocktails.


I also love going on holiday and I am aiming to travel the world.


I would best describe myself as a happy and caring person who enjoys looking after people. I am always very organised and like to have a plan in place for any tasks which may lie ahead. I’m able to remain calm and positive in any situation which may arise. As part of being the deputy manager, I like empowering staff in the job which they are in. I have worked my way from Senior carer then Team Leader, Deputy Manager and now to Home Manger these roles have enabled me to gain a lot of experience and knowledge in the care sector which I use daily in my role as a Manager.


Joanne

Joanne Brookes

Job Title: Team Leader

Joined: 2010

I have worked here at Hempstalls Hall for the past 14 years which is since Hempstalls Hall opened. Previously I worked at another nursing home as a care assistant, and then onto became a senior. When I joined Hempstalls Hall I started as a senior and then I worked my way up to a team leader. I enjoy being a team leader and I’m always on hand if anyone needs any assistance.


I like to spend my time doing a varied range of activities when I'm not at work I like to go shopping and spend time with family and I enjoy travelling the world and making memories.


I think that as a team leader, there are many qualities that you need to have so that people feel that you are approachable, and I feel like I bring a range of these qualities to my job such as being a good team player, listening to people’s issues and concerns.


I would best describe myself as a caring and compassionate person who is willing to put my mind to anything I like working both independently and as part of a team I think that this is important in my role as a team leader.


Sarah

Sarah Aubrey

Job Title: Deputy Manager

Joined: 2023

I work at Hempstalls Hall and my role is Deputy Home Manager. I previously worked here from 2010 to 2017 as a wellbeing coordinator followed by senior care assistant. I have also worked in admin role at Hempstalls since July 2023. I have a wide range of skills and knowledge in different departments, and this shows through my work.


I have many qualities which I show while doing my role as an administrator such as being organised, good team player as well as working independently, being Professional, and being reliable for any task I am given. I also think that my communication is very good with other departments and when dealing with outside agencies.
I would best describe myself as a trustworthy, hardworking individual who is always on hand if anyone needs me for support or advice. Something which I enjoy a lot is being able to meet so many different people through my area of work. I enjoy working as an administrator because it is a job which enables me to use a range of skills and knowledge which Is useful in my job.


In my spare time, I enjoy spending time with family, watching movies and reading books. My favourite movie genre is horror, and my favourite author is Stephen King.


Karen

Karen Snape

Job Title: Wellbeing Coordinator

Joined: 2014

I joined Hempstalls Hall 10 years ago. Before becoming an activity coordinator at Hempstalls Hall I used to be a pastoral visitor for a local church and before that, I was a hairdresser for 7 years. I have always enjoyed being able to help others and give back to the community. I have always enjoyed being able to provide the residents of Hempstalls Hall with the best range of activities to help enable people to carry on living their lives to their full potential and help keep people active.


I would describe myself as hard-working, caring and empathetic. With any job I do I always make sure that I give it my all and that every activity which I provide here a Hempstalls is person-centred around all residents and that the activities provided are aimed at individuals with all different needs and abilities.


Working at Hempstalls there are a lot of aspects of my job which I enjoy however some of my favourites is taking the residents out and enjoying time with residents doing the activities which me and colleagues’ plan. There is a wide range of activities that are offered here at Hempstalls Hall always something to suit everyone.


When I am not at work in my free time, I like to go walking and am actively involved with my local church as church life is very important to me, I help in Sunday school and I’m on the prayer team. I also like to participate in dancing activities and going on holidays I like to take part in a wide range of activities because I like socialising with other people.


Andrew

Andrew Williams

Job Title: Maintenance Worker

Joined: 2022

I joined Hempstalls Hall just over 2 years ago as a Maintenance worker. Before working at Hempstalls Hall I was in the police force and before that I spent many years in The Royal Navy since starting my job at Hempstalls this is something I enjoy as I get to meet new people every day and I am always on hand to help the residents with any DIY jobs which they may need completing.

I would best describe myself as an outgoing person with a fun and witty sense of humour. I like to have a laugh with both residents and staff. I am always happy to listen to the residents whilst carrying out my daily tasks and the residents enjoy seeing me around and know my role should they need any work completed they know to ask for me.


There are many aspects of my job which I enjoy and one of the main things I enjoy most about my job is being able to carry out many different tasks in a timely manner and complete them along with having some tasks that are not very straightforward I am always able to find a way to solve problems which I may come across.

Being part of the team at Hempstalls is very enjoyable I enjoy my job and have been able to get to know different people and I’m part of a well-led team. When I first started at Hempstalls Hall I found that the environment was very bright, and the staff were all very welcoming and I’m proud to be part of the team.


In my free time, I like to spend time with my family and go away in the caravan, walking my dogs, cooking, and watching football.


Alison

Alison Pellington

Job Title: Head Chef

Joined: 2022

I have been working at Hempstalls for the past 18 months and I am head chef here. I enjoy cooking and I enjoy being able to cook food for people and hearing people's feedback as people’s opinions of my food are important I take any feedback seriously and will adapt my menus and foods to people’s tastes.


I would describe myself as a funny and outgoing person who is willing to try anything. I always ensure that I give my all to any tasks which I carry out. I am a reliable team player and I like working alongside my team in the kitchen. I like working in the kitchen and I bring a bubbly atmosphere to the work environment.


I think that I bring many qualities to my job I have a good bubbly personality which helps to create a nice working environment for me and the other staff with I work with. I have good leadership skills, and in my role, this is important because been the head chef I need to be able to organise, delegate and lead.


Been a member of the Hempstalls time I enjoy being head chef, but what I enjoy most is being part of a good strong team which are always there and supportive in any situation. When I first started at Hempstalls I enjoyed the training that was provided because it was very informative and helped me to broaden my knowledge.


Although I enjoy my work when I’m not at work I like going on holiday with my friend and family and going out for meals.


Annie

Annie Houghton

Job Title: Receptionist

Joined: 2022

I have worked at Hempstalls for 2 years when I started, I was a care assistant but for the past 9 months, I have changed roles and am now a receptionist. Although I enjoyed being a care assistant, I enjoy being a receptionist as it’s a job which has provided me with new challenges and enjoy being able to have the opportunity to experience these.


As a receptionist, I feel I am able to bring many qualities to this role such as having an open mind and being able to listen to people when they initially make contact with the home I am able to help them with any queries or questions they may have and if I am unable to do this I can direct them to the best person who will be able to help.


I would best describe myself as a fun, outgoing person who is always on hand to help others and I feel that I am very good at working both independently and as a team. I enjoy being part of the team at Hempstalls because everyone is helpful and pulls together to work as a team.
I enjoy my job as a receptionist but when I am at home I like to spend time with my family and go out for meals and cocktails with family and friends. I also enjoy short breaks away and shopping.


Frequently Asked Questions about Hempstalls Hall Care Home - Avery Healthcare

What types of Care is Hempstalls Hall Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hempstalls Hall Care Home - Avery Healthcare provide?

Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hempstalls Hall Care Home - Avery Healthcare have?

There are 40 Single Rooms.

What are the Facilities & Services at Hempstalls Hall Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hempstalls Hall Care Home - Avery Healthcare to the centre of Newcastle-under-Lyme?

0.8 mile(s) as the crow flies, distance by road may be significantly further.