Hempstalls Hall Care Home - Avery Healthcare

Hempstalls Lane, Newcastle-under-Lyme ST5 9NR
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9.8 70 Reviews
  • Hempstalls Hall Care Home - Avery Healthcare, Newcastle-under-Lyme
Hempstalls Hall, situated in a quiet suburb, stands as one of the finest among Newcastle Under Lyme care homes. Offering residential, respite and dementia care for individuals and couples or companions who wish to reside together, many residents are self-funded and come from local areas across Stoke-on-Trent and North Staffordshire.

Companionship is the theme of the home, which is evident as soon as you walk through the doors. Taking a holistic approach, the team focus on providing care that promotes residents' overall wellbeing.

Inside the home, lounges are light and open, featuring large windows that provide views of the garden and the locality. The enclosed rear garden is a perfect spot for capturing the sun, and many residents enjoy sitting on the benches when the weather is warm.

Generously sized bedrooms all have walk-in showers and flat-screen TVs. Residents are encouraged to personalise their rooms with their own belongings, creating a familiar environment that feels like a 'home from home.' Some rooms also feature patio doors, offering residents a tranquil place to enjoy tea and read a book and residents can enjoy the onsite hair salon.

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Care Provided by Hempstalls Hall Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Bailey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Hempstalls Hall Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390
    • Self-Funded Residential Dementia Care from £1,490
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
  • (these prices are only a guideline, please contact Hempstalls Hall Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Park


Hempstalls Hall Care Home - Avery Healthcare Reviews (70)

Total of 70, showing 21-40
9.8

Hempstalls Hall Care Home - Avery Healthcare has a Review Score of 9.8 (9.792) out of 10, based on 16 reviews in the last 2 years. Over all time Hempstalls Hall Care Home - Avery Healthcare has 70 reviews.

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Review from Kathryn H (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was no longer coping in his own home. Before Christmas, Dad came initially on respite but has settled in well and is now a permanent resident. He seems settled here and happy.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear that your dad enjoyed his respite stay with us and decided to become a permanent member of the loving care community that we create, giving you and your family the peace of mind that you deserve. Best wishes, Rachel


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Review from Julie S (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely Mum and Dad were beginning to struggle to live in their home due to Dad constantly falling because of Parkinson symptoms and Mum recently diagnosed with dementia. After Dad had a serious fall and a stay in the hospital, it was deemed unsafe for him to return home and we had to find some respite
care urgently. We contacted Hempstalls Hall, as my brother lives close. Once we had explained everything they agreed to take both Mum and Dad. They worked miracles in getting all the paperwork and assessments done and adjourning rooms made ready. Within 2 days Mum and Dad had moved in and to say it has been wonderful would be an understatement. Their rooms are spotless, modern and have a fabulous view over the gardens. The staff treat Mum and Dad with such love, kindness and happiness. Dad has even taken up residence in the office every morning for a chat with the management! They have flourished since moving in and we would absolutely recommend Hempstalls Hall to anyone. Fabulous!

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home and for your amazing 5-star review. We are delighted to hear such kind words about our home and the staff; our housekeeping team take great pride in keeping the home clean and welcoming for our residents/visitors alike. We are so pleased with how satisfied you are with the exceptional level of care your parents are receiving, giving you and your family the peace of mind you deserve. It is a true pleasure to have them living with us, in the loving care community that we create.
Best wishes, Rachel.


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Review from Andrew W (Son of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having some reservations about care homes, I can honestly say that Hempstalls Hall Care Home is one of the most wonderful, clean, warm, and very inviting all the staff are very attentive to the residents and treat them all as individuals and nothing is too much trouble, if it wasn’t for the fact that
it was a care home I would put it on par to a 4 star hotel, both my parents are staying at Hempstalls and absolutely love it.
The meals are fantastic and my Dad always has seconds.
The home lay on entertainment weekly and also take the residents out in the minibus on outings which goes down very well.
The staff are very caring and always have an ear for a natter.
The manager runs the home with love and care which is in abundance and plain to see by all who visit, and you can see the smiles on the faces of the residents which I think is a glowing testament to all involved with Hempstalls Hall

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home and for your amazing 5-star review. We are delighted to hear such kind words about our home and the staff; our housekeeping team take great pride in keeping the home clean and welcoming for our residents/visitors alike. The well-being of our residents is our primary concern and we host a variety of activities daily; we are so pleased that the activities are well received and the choice of tasty meals provided by our talented culinary team are appreciated. It is a true pleasure to have your parents living with us, in the loving care community that we create. Best wishes, Rachel.


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Review from Hazel C (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Hempstalls Hall in an emergency situation due to the illness of her husband who was her main carer. Mum has dementia and what was an extremely difficult time was made so much easier by the exceptional and outstanding care and support Mum received, which was also extended to us as a family.
Mum is now a permanent resident and we cannot fault anything about the home. She is settled and benefiting from the wide variety of activities available even despite Covid restrictions. I would have no hesitation in recommending Hempstalls Hall.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home and for your kind feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. We are delighted to hear that your mother has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve and that she enjoys joining in the host of activities on offer daily. Best wishes, Rachel


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Review from Debbie P (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Hempstalls Hall after a short stay in hospital.
The care and attention provided by staff towards my father has been exemplary. Nothing is too much trouble.
Every effort has been made during these difficult Covid times to meet my father’s needs and staff are always willing to
help, especially with communication and are on hand at all times.
I would have no hesitation in recommending Hempstalls Hall.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home. We are so delighted to hear how satisfied you are with our home. Your kind words about our staff are truly invaluable to us and I will be sure to pass on your positive feedback. Best wishes.


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Review from Miranda H (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to this care home in early June with a number of complex issues. The care provided by the nursing team, care assistants and administration staff has been exceptional. We as a family also feel well supported at what has been a very difficult time for us. Communication between ourselves
and the home has been excellent.
I would certainly recommend Hempstalls Hall to anyone looking for a care home.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hemstalls Hall Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. It is a true pleasure to have your father stay with us in the loving care community that we create. Best wishes.


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Review from Stephen A (Son of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, airy and well-appointed. Mum has a room facing an open grassed courtyard. Mum entered the home over a year after the death of our father, as she was not looking after herself despite having carers three times a day, she obviously needed constant supervision.
All staff are concerned
about the residents and make sure they are included in all activities. This really helped mum as she was withdrawn and isolated when living alone. Mum is now involved in many activities and enjoys her time at the home. She has also put on weight and looks better. As a family, we now know that she is taking the medications she should, whereas at home she said she was, but wasn't.
Pre-Covid, we were free to see mum any time and I am sure this will be the case in future. Covid has meant changes, the home has ensured all lockdown rules were followed and whilst sometimes it is a hassle to go through all the tests etc before seeing mum, we know she is kept safe as the home follow the rules.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home and for your kind feedback. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. We are delighted to hear how happy your mother is, in the loving community that we create, giving you and your family the peace of mind that you deserve. Now that the government guidelines have eased we are happy to welcome you back into the home for more regular safe visits. Best wishes, Rachel.


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Review from J H (Brother-in-law of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has dementia and as she is on her own we had to locate a suitable long-term home. We found Hempstalls and are very happy with the service and care provided. A lovely room, nice view, and gardens. Home sweet home.

Reply from Ryan Farrelly, Marketing Assistant at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home. We are delighted to hear that your sister-in-law feels comfortable here and that we have been successful in providing a home from home for her. It is a pleasure to have her live with us here at Hempstalls Hall and we look forward to inviting you into our home for more safe visiting. Best Wishes, Ryan.


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Review from Gillian B (Respite Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was there for 8 weeks after a total hip replacement. The staff were always pleasant and helpful. The room was a good size with an en suite bathroom and free wifi. The food was excellent. There is a lovely garden which is convenient for exercise. In spite of the reason for my stay, I found it very
enjoyable. I will certainly be back to see them in the future.

Reply from Rachel Aran, Marketing Administrator at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home. Our highly trained staff team go over and above the standards to ensure all our residents feel at home/welcome in the loving community that we create. We are delighted to hear that you enjoyed your respite stay experience at Hempstalls Hall, it was a pleasure to have you stay with us and look forward to welcoming you back in the future. Best wishes Rachel


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Review from Beverley B (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Hempstalls Hall Care Home from March 2020 until February 22nd 2021. Throughout this very difficult Coronavirus lockdown period, she has been very well looked after by the most caring and professional staff.
As a result, mum has put on weight, she rarely scratches at her face
and hair which she did before coming to Hempstalls and she has enjoyed the calm, caring sanctuary of this care home. Unfortunately, due to covid-related restrictions mum was not able to take part in social, community based entertainment with other residents but she did enjoy having her hair done on a regular basis. Mum was very happy at Hempstalls.
The reception staff were very helpful it was a pleasure to speak to each of them, knowing that they would ensure that we could speak to mum on the telephone and see her on Skype via a laptop without any fuss. Management staff were also friendly, professional and helpful. We are so sorry that mum no longer resides at this remarkable care home.

Reply from Ryan Farrelly, Marketing Assistant at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home. Your kind words about our home are truly invaluable to us and our staff team are so delighted to hear how satisfied you are with the exceptional level of care our team delivers to all of our residents. It was a true please to have your mother stay with us. Best Wishes, Ryan.


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Review from David F (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough of Hempstalls Hall. Mum has been a resident for 12-months, and she’s had no complaints. The senior management runs this home extremely efficiently; it’s clean and tidy, and the staff are all caring and friendly to the residents. My mum loves her room and enjoys the food.
I’m very much at ease knowing Mum is well cared for. As a family, we can’t thank them enough.

Reply from Ryan Farrelly, Marketing Assistant at Hempstalls Hall Care Home - Avery Healthcare

Thank you for taking the time to review Hempstalls Hall Care Home. We are so delighted to hear just how satisfied you are with our home. Our team deliver an exceptional level of care to all of our residents and ensure that they feel welcome into our loving care community. It is a true pleasure to have your mother stay with us and we look forward to welcoming you back into our home for more regular visiting. Best Wishes, Ryan.


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Review from Sue H (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found everyone very helpful, kind and caring.
Doing a wonderful job - under very difficult circumstances.
Always willing to help and do all they can for you.
Feel very grateful that Mum is well cared for.

Reply from Ryan Farrelly, Marketing Assistant at Hempstalls Hall Care Home - Avery Healthcare

Thank you for reviewing Hempstalls Hall Care Home. Even during the challenging times, we are all facing, our staff team go above and beyond to deliver exceptional standards of care for our residents. Best Wishes, Ryan


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Review from Anne N (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home with excellent communication from all the staff since my father became resident at the height of the pandemic in spring 2020. The garden provides an attractive calming area for the residents.
The staff have provided a sterling service during a particularly difficult time; I would
have no hesitation in recommending this care home. Activities are limited due to the pandemic hence my review.

Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your comments. We do have a range of activities still going on, we just needed to adapt them to the current situation. Your comments are very much appreciated. Thank you.


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Review from J E (Daughter-in-law of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At this difficult time for us all, the home is doing its best to keep the 'new' normal in place. We feel our dad still has the same high level of care and attention he always has had. The visits carry on in the best way they can and are always a happy 30 minutes in a day. Thank you to you all.

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Review from J A (Daughter-in-law of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run care home.
Friendly and approachable staff.
They all go above and beyond in the care and needs of our loved ones.

Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your lovely review. We really appreciate it.


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Review from V A (Sister of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall extremely good. Very nice staff and very obliging. Excellent care of residents under extreme difficulties during the lockdown.

Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much for your review. We really appreciate this.


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Review from P J (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother in this home for nearly two years. She is very happy and comfortable here. The staff are always welcoming and pleasant.
There is a very good range of activities and outings arranged daily with the timetable displayed and provided to relatives.
I enjoy seeing photos
of activities on their social media page. The home is a safe environment and has a lovely, relaxed and happy atmosphere.

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Review from C A (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for a few months now and while she has taken some time to adjust to her new situation I must say that the care staff and the activity coordinators on my mother's floor have been excellent in helping Mum to settle in. Would recommend this home.

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Review from A H (Respite Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks in Hempstalls Hall Care Home, recovering from hip surgery. The care and support I received was excellent. I would not have recovered to this extent without their assistance. I was treated by everyone with care and respect. The only downside is due to the excellent food, I have now
I'm sure, gained a little weight. A wonderful team.

Reply from Angus Matthew, Senior Marketing Manager at Hempstalls Hall Care Home - Avery Healthcare

Thank you so much Ann. It was a pleasure having you stay with us.


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Review from Andrew F (Son of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I researched and visited several care homes in Stoke on Trent to find one suitable for respite care for my mother whilst we went on holiday. We were very pleased when we found Hempstalls Hall and decided to place my mother in their care. Our decision was a very good one as they looked after
her extremely well during her stay there. We have now placed her in there again for a further respite stay, as we were lucky that they had a vacancy.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Hempstalls Hall Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Hempstalls Hall Care Home - Avery Healthcare is calculated as follows: ( (153 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hempstalls Hall Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (7)

Lisa

Lisa Bailey

Job Title: Manager

Joined: 2010

I joined Hempstalls hall 14 years ago when it opened in 2010 from the day Hempstalls Hall opened I have been proud to be part of the team. I am currently Home Manager at Hempstalls which is running the home and ensuring any queries and concerns are dealt with.


Having worked at Hempstalls for 14 years I have many things which I enjoy about my job such as having a helpful, caring, and compassionate team. Hempstalls is a friendly and welcoming environment.


When I’m not at work hobbies some of my favourite things to do are spend time with family and friends, take my dog on long walks, and go out for meals and cocktails.


I also love going on holiday and I am aiming to travel the world.


I would best describe myself as a happy and caring person who enjoys looking after people. I am always very organised and like to have a plan in place for any tasks which may lie ahead. I’m able to remain calm and positive in any situation which may arise. As part of being the deputy manager, I like empowering staff in the job which they are in. I have worked my way from Senior carer then Team Leader, Deputy Manager and now to Home Manger these roles have enabled me to gain a lot of experience and knowledge in the care sector which I use daily in my role as a Manager.


Joanne

Joanne Brookes

Job Title: Team Leader

Joined: 2010

I have worked here at Hempstalls Hall for the past 14 years which is since Hempstalls Hall opened. Previously I worked at another nursing home as a care assistant, and then onto became a senior. When I joined Hempstalls Hall I started as a senior and then I worked my way up to a team leader. I enjoy being a team leader and I’m always on hand if anyone needs any assistance.


I like to spend my time doing a varied range of activities when I'm not at work I like to go shopping and spend time with family and I enjoy travelling the world and making memories.


I think that as a team leader, there are many qualities that you need to have so that people feel that you are approachable, and I feel like I bring a range of these qualities to my job such as being a good team player, listening to people’s issues and concerns.


I would best describe myself as a caring and compassionate person who is willing to put my mind to anything I like working both independently and as part of a team I think that this is important in my role as a team leader.


Sarah

Sarah Aubrey

Job Title: Deputy Manager

Joined: 2023

I work at Hempstalls Hall and my role is Deputy Home Manager. I previously worked here from 2010 to 2017 as a wellbeing coordinator followed by senior care assistant. I have also worked in admin role at Hempstalls since July 2023. I have a wide range of skills and knowledge in different departments, and this shows through my work.


I have many qualities which I show while doing my role as an administrator such as being organised, good team player as well as working independently, being Professional, and being reliable for any task I am given. I also think that my communication is very good with other departments and when dealing with outside agencies.
I would best describe myself as a trustworthy, hardworking individual who is always on hand if anyone needs me for support or advice. Something which I enjoy a lot is being able to meet so many different people through my area of work. I enjoy working as an administrator because it is a job which enables me to use a range of skills and knowledge which Is useful in my job.


In my spare time, I enjoy spending time with family, watching movies and reading books. My favourite movie genre is horror, and my favourite author is Stephen King.


Karen

Karen Snape

Job Title: Wellbeing Coordinator

Joined: 2014

I joined Hempstalls Hall 10 years ago. Before becoming an activity coordinator at Hempstalls Hall I used to be a pastoral visitor for a local church and before that, I was a hairdresser for 7 years. I have always enjoyed being able to help others and give back to the community. I have always enjoyed being able to provide the residents of Hempstalls Hall with the best range of activities to help enable people to carry on living their lives to their full potential and help keep people active.


I would describe myself as hard-working, caring and empathetic. With any job I do I always make sure that I give it my all and that every activity which I provide here a Hempstalls is person-centred around all residents and that the activities provided are aimed at individuals with all different needs and abilities.


Working at Hempstalls there are a lot of aspects of my job which I enjoy however some of my favourites is taking the residents out and enjoying time with residents doing the activities which me and colleagues’ plan. There is a wide range of activities that are offered here at Hempstalls Hall always something to suit everyone.


When I am not at work in my free time, I like to go walking and am actively involved with my local church as church life is very important to me, I help in Sunday school and I’m on the prayer team. I also like to participate in dancing activities and going on holidays I like to take part in a wide range of activities because I like socialising with other people.


Andrew

Andrew Williams

Job Title: Maintenance Worker

Joined: 2022

I joined Hempstalls Hall just over 2 years ago as a Maintenance worker. Before working at Hempstalls Hall I was in the police force and before that I spent many years in The Royal Navy since starting my job at Hempstalls this is something I enjoy as I get to meet new people every day and I am always on hand to help the residents with any DIY jobs which they may need completing.

I would best describe myself as an outgoing person with a fun and witty sense of humour. I like to have a laugh with both residents and staff. I am always happy to listen to the residents whilst carrying out my daily tasks and the residents enjoy seeing me around and know my role should they need any work completed they know to ask for me.


There are many aspects of my job which I enjoy and one of the main things I enjoy most about my job is being able to carry out many different tasks in a timely manner and complete them along with having some tasks that are not very straightforward I am always able to find a way to solve problems which I may come across.

Being part of the team at Hempstalls is very enjoyable I enjoy my job and have been able to get to know different people and I’m part of a well-led team. When I first started at Hempstalls Hall I found that the environment was very bright, and the staff were all very welcoming and I’m proud to be part of the team.


In my free time, I like to spend time with my family and go away in the caravan, walking my dogs, cooking, and watching football.


Alison

Alison Pellington

Job Title: Head Chef

Joined: 2022

I have been working at Hempstalls for the past 18 months and I am head chef here. I enjoy cooking and I enjoy being able to cook food for people and hearing people's feedback as people’s opinions of my food are important I take any feedback seriously and will adapt my menus and foods to people’s tastes.


I would describe myself as a funny and outgoing person who is willing to try anything. I always ensure that I give my all to any tasks which I carry out. I am a reliable team player and I like working alongside my team in the kitchen. I like working in the kitchen and I bring a bubbly atmosphere to the work environment.


I think that I bring many qualities to my job I have a good bubbly personality which helps to create a nice working environment for me and the other staff with I work with. I have good leadership skills, and in my role, this is important because been the head chef I need to be able to organise, delegate and lead.


Been a member of the Hempstalls time I enjoy being head chef, but what I enjoy most is being part of a good strong team which are always there and supportive in any situation. When I first started at Hempstalls I enjoyed the training that was provided because it was very informative and helped me to broaden my knowledge.


Although I enjoy my work when I’m not at work I like going on holiday with my friend and family and going out for meals.


Annie

Annie Houghton

Job Title: Receptionist

Joined: 2022

I have worked at Hempstalls for 2 years when I started, I was a care assistant but for the past 9 months, I have changed roles and am now a receptionist. Although I enjoyed being a care assistant, I enjoy being a receptionist as it’s a job which has provided me with new challenges and enjoy being able to have the opportunity to experience these.


As a receptionist, I feel I am able to bring many qualities to this role such as having an open mind and being able to listen to people when they initially make contact with the home I am able to help them with any queries or questions they may have and if I am unable to do this I can direct them to the best person who will be able to help.


I would best describe myself as a fun, outgoing person who is always on hand to help others and I feel that I am very good at working both independently and as a team. I enjoy being part of the team at Hempstalls because everyone is helpful and pulls together to work as a team.
I enjoy my job as a receptionist but when I am at home I like to spend time with my family and go out for meals and cocktails with family and friends. I also enjoy short breaks away and shopping.