This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Hall Park Care Home has a Review Score of 9.7 (9.681) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Hall Park Care Home has 116 reviews.
Review from Samantha H (Daughter of Resident) published on 7 February 2025
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Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care Home
Thank you for your review it's lovely to hear your positive experience. The team work hard to deliver high standards of quality care at all times. I will pass on your feedback on to the team.
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Review from Julie B (Daughter of Resident) published on 24 January 2025
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Reply from Jodie Rakhra, Acting General Manager at Barchester Hall Park Care Home
Thank you for your review. The team work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team who always look forward to seeing you and Dad on your visits.
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Review from Rachael R (Daughter of Resident) published on 14 January 2025
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Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care Home
Thank you for your review. The team work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team who always look forward to seeing you on your visit.
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Review from Hillier J (Daughter of Resident) published on 27 December 2024
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Review from Mel S (Daughter of Resident) published on 7 October 2024
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Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care Home
Thank you for your review. Thank you also for your positive comment regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team who always look forward to seeing you on your visit.
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Review from K G (Granddaughter of Resident) published on 23 September 2024
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Review from Michael E (Son of Resident) published on 16 February 2024
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Reply from Jodie Rakhra, Acting General Manager at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comment regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team who look forward to seeing you on your next visit.
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Review from Dee W (Daughter of Resident) published on 12 February 2024
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from William P (Son of Resident) published on 31 January 2024
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Reply from Jodie Rakhra, Acting General Manager at Barchester Hall Park Care Home
Thank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from David H (Son of Resident) published on 31 January 2024
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Reply from Jodie Rakhra, Acting General Manager at Barchester Hall Park Care Home
Thank you for taking the time to review our home. We value all feedback. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Paul G (Son of Resident) published on 31 January 2024
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Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team who look forward to seeing you on your next visit.
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Review from P B (Daughter of Resident) published on 14 November 2023
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Reply from Jodie Rakhra, General Manager at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Amanda H (Daughter of Resident) published on 3 October 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Sheila H (Daughter of Resident) published on 25 September 2023
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Reply from Kristen Fitzgerald, CRM at Barchester Hall Park Care Home
Thank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Shannon W (Daughter of Resident) published on 31 August 2023
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Reply from Kristen Fitzgerald, CRM at Barchester Hall Park Care Home
Thank you, Shannon, for your comments about your recent experience at Hall Park. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. We value all feedback as this helps us to improve our service where required, so thank you again for your positive comments regarding our home and team, I will pass on your feedback to the team.
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Review from Olive A (Respite Resident) published on 12 July 2023
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Reply from Kristen Fitzgerald, CRM at Barchester Hall Park Care Home
Thank you, Olive, for your kind comments about our care team. I will pass your feedback on to the team. It is so nice to hear that you enjoyed your stay with us so much. If you ever need anything in the future, please do not hesitate to reach out.
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Review from D D (Son of Resident) published on 21 June 2023
Submitted via Postal Card •
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Reply from Kristen Fitzgerald, CRM at Barchester Hall Park Care Home
Thank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Stephanie S (Daughter of Resident) published on 30 January 2023
Submitted via Website •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Karen J (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Anthea L (Sister of Resident) published on 7 November 2022
Submitted via Postal Card •
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hall Park Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.7 (9.681) out of 10 for Barchester Hall Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Barchester Hall Park Care Home is calculated as follows: ( (151 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 204 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hall Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Sep 2021
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Job Title: Genral Manager
Joined: 2010
Hi, my name is Jodie, and I am the General Manager here at Hall Park. Welcome to our website!
I have 23 years of experience in care, have a level 5 qualification in health and social care and have been with Hall Park for 11 years. I am excited to be working here at Hall Park and very proud to be leading a wonderful team of people, all dedicated to supporting our extraordinary residents to live the best lives they can.
Our focus is to support residents to retain their interests for as long as possible while introducing them to new ones to enjoy with new friends.
Job Title: Senior Carer
Joined: 2012
My name is Lisa and I am a senior in the memory lane community here at Hall Park. I and my team provide the highest standard of care for the residents at all times. I look forward to seeing you on your next visit where you can take a tour of our suites the garden suite village suite entertainments suite and beech suite .
Job Title: Activities Coordinator
Joined: 2018
Natasha is our activities coordinator here at Hall Park. She really enjoys her job as no day is ever the same. Putting on different daily activities for the residents to enjoy and keep stimulated.
We also have a minibus which is used to take residents out.
Job Title: Head of Maintenance
Joined: 2014
My name is Jamie and i am the head of maintenance at Hall Park. I have been working here for over 6 years and really enjoy my job. No day is ever the same and I take great pride in ensuring the rooms at Hall Park are always snag free and looking their best. I am also responsible for maintaining the lovely gardens
Job Title: Deputy Manager
Joined: 2014
I have worked at Hall Park for 9 years now and have progressed within my job role, from care assistant to Senior to Deputy manager, I enjoy working at Hall Park as every day brings something different.
Job Title: Unit Manager memory lane
Joined: 2021
I have been in the care sector for the past 34 years starting as a care assistant and progressing along the way. I have always enjoyed working with dementia clientele and strive to empower those living with this to be as independent as they possibly can be. I have owned and managed a community care setting as well as managing both residential and nursing settings, Having NVQ's level 2,3,4, and 5 I have a wealth of knowledge and experience which enables me to assist in leading and managing a healthy staff team alongside the General Manager and Deputy Manager.
Job Title: Unit manager Residential
Joined: 2022
My name is Dave I started work in the care sector 14 years ago as a handyman however I spent a lot of time talking with residents and thought I can make a difference so started working on the care side quickly progressing from care assistant to senior to deputy Manager. I have NVQ levels 3 and 5 and have a lot of knowledge to share with others. If I can make one person's day happy then it is a job well done.
Job Title: home administrator
Joined: 2023
Hi my names Clare and I am the home administrator at Hall Park.
I started my healthcare journey back in 2008 as a community care assistant and worked at Hall Park in 2010 when the doors opened for 1st time but moved on to another home with the company at the time for a career progression.
I have worked across all fields in healthcare including regional training officer to interim home manager. I feel I have a wide variety of knowledge that helps me in my current role.
Coming back to Hall Park feels like I’ve never left and I am looking forward to working alongside the team here and supporting residents and relatives with all their administrative requirements.