Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 107 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.

Care Provided by Acacia Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thelma Clutson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • All Fees are subject to a full assessment by the care home


  • (these prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 107, showing 1-20
9.8

Acacia Lodge has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Lodge has 107 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Staff are always very caring and helpful nothing is too much for them even for the familys of the resident. Rooms are always very clean and so are the resident. There is always plenty of food and looks lovely.

Reply from Home Manager, Home Manager at Acacia Lodge

Many thanks for your lovely feedback about our team and home, the care and services we deliver as a team to our residents and their loved ones is extremely important to us, your feedback will be shared with the team, who will be delighted to hear it.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care. All the staff are very attentive to his needs. I felt very comfortable leaving him at Acacia Lodge. I will definitely book him in again for respite care.

Reply from Home Manager, Home Manager at Acacia Lodge

Many thanks for your lovely feedback about our team at Acacia Lodge and it is wonderful to hear about your husband's respite stay with us, we look forward to welcoming you both back at Acacia Lodge when you have any needs in the future, we are always here to support.


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Overall Experience  Overall Experience 5.0 out of 5

From the beginning, all worry and doubt about putting Mum in a care home evaporated when we saw the excellent level of care provided. She has been made to feel loved and respected at all times and everyone has gone above and beyond in ensuring her evolving needs have been met.
The staff (all of them)
are what makes Acacia Lodge so special. The atmosphere is very friendly and always cheerful. Communication with relatives has been excellent and very much appreciated by all of us.

Reply from Stuart Lamacraft, Marketing Assistant at Acacia Lodge

Thank you so much for your thoughtful and heartfelt review. We're truly delighted to hear that your worries were eased and that your mum has felt loved, respected and well cared for at Acacia Lodge. It's wonderful to know that our team's dedication, friendly atmosphere and communication have made a positive difference to both your mum and your family. Your kind words mean so much to us and inspire us to continue providing the best possible care. Thank you for sharing your experience!


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Overall Experience  Overall Experience 5.0 out of 5

I could not be more grateful for the care my Mum received from the wonderful staff at Acacia Lodge during the last year of her life. Everyone was so kind and considerate towards her. Communication with the family was excellent, particularly in the last weeks of her life.

Reply from Stuart Lamacraft, Marketing Assistant at Acacia Lodge

Thank you so much for taking the time to leave a review. We are deeply moved to hear that your mum felt cared for with kindness and consideration during her time at Acacia Lodge. Supporting families, especially during such significant moments, is incredibly important to us and we're glad our communication brought you comfort. It was truly a privilege to care for your mum and your gratitude means so much to our team.


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Overall Experience  Overall Experience 4.0 out of 5

Acacia Lodge has a warm and welcoming atmosphere. The carers and nurses treat Mum with carers and nurses treat Mum with respect and dignity. The range of activities is impressive and Mum is always encouraged to join in.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

Thank you for your kind words about Acacia Lodge. We are delighted to hear that you find our atmosphere warm and welcoming and that our carers and nurses treat your mother with the respect and dignity she deserves. Your satisfaction and your mother's positive experience mean a great deal to us. Thank you for sharing your thoughts and for entrusting us with her care.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind to my mum. She is happy and enjoys their company. There is often an activity or entertainment going on which they will always try and encourage her to join in with.
Communication is good and we can always discuss our concerns with the carers who will always take time to listen
and offer advice.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

Thank you for sharing your positive experience about Acacia Lodge. We are delighted to hear that your mum is happy and enjoys the company of our caring staff. Your kind words mean a lot to us, and we will be sure to share your feedback with our dedicated team.


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Overall Experience  Overall Experience 5.0 out of 5

We chose this home because the staff have been so kind and genuine during our meetings that we are confident they will give excellent care. They helped to make Mum feel at home and allowed us to bring lots of her things. Thank you.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

Thank you for your heartfelt feedback about our home. Ensuring that residents feel at home and allowing families to bring personal belongings is important to us. We believe these touches contribute to a comforting and familiar environment for your loved ones. Your confidence in our team to provide excellent care means a great deal to us. Thank you once again for sharing your experience with us.


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Overall Experience  Overall Experience 5.0 out of 5

Mother had a lovely birthday in June with cards and presents and a birthday cake in the afternoon with candles brought in by the staff singing Happy Birthday. The staff could not be more helpful when you visit.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

Thank you for sharing such a heartwarming experience about Acacia Lodge Care Home. Creating memorable moments like these is important to us, and we are thrilled that our staff could make your mother's birthday special.


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Overall Experience  Overall Experience 5.0 out of 5

My wife is happy and content in Acacia Lodge.
The staff are kind to her and she is always well dressed. She has a lovely bright room and the home is well decorated. When I visit every day, all the staff are extremely helpful, kind and thoughtful towards me and we have fun.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We're truly grateful for your heartfelt review of Acacia Lodge. Ensuring the happiness and contentment of our residents is our utmost priority, and we're thrilled to hear that your wife feels happy and well cared for in our home. It's heartening to know that our staff's kindness and attention to detail have made a positive impact on your wife's experience. We take pride in providing a welcoming and comfortable environment for all our residents, and we're pleased to hear that your wife enjoys her bright and well-decorated room. Your daily visits are greatly appreciated, and we're glad to hear that you feel supported and valued by our staff during your time at the home. Thank you for entrusting us with your wife's care, and please know that our team is here to support both of you in any way we can. If there's ever anything else we can do to enhance your experience at Acacia Lodge, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful care is provided by a consistent team, who understand Mum’s needs.
Recently redecorated which makes the home feel fresh.
Would recommend it to other families, who are looking for care for a relative with dementia.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for sharing your experience with Acacia Lodge! We're delighted to hear that your mother is receiving wonderful care from our dedicated and consistent team. Understanding the needs of our residents, especially those with dementia, is a top priority for us, and we're glad to know that your mother's needs are being met with compassion and expertise. We're pleased that you appreciate the recent redecoration, as creating a fresh and inviting atmosphere is essential for the well-being of our residents. Providing a comfortable and aesthetically pleasing environment contributes to a positive living experience for everyone. We're committed to maintaining the high standards of service that you and your family have experienced at Acacia Lodge. Thank you for choosing us to care for your mother.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Acacia Lodge for a few years now. She is happy when we visit and the staff are lovely. There always seems to be some kind of activity going on that she can join in with, and they quite often post photos on social media, which we are able to see.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for taking the time to share your positive experience with Acacia Lodge. It's heartwarming to hear that your mother has been content during her time here and that our staff's dedication has made a positive impact. Our lifestyles team is committed to creating a vibrant and fulfilling environment for all residents. We believe that a well-rounded activities program contributes significantly to the overall well-being and happiness of our residents. We are also delighted to hear that you can stay connected through the photos shared on Facebook. Keeping families involved and informed is a priority for us, and we're glad to provide glimpses of the enjoyable moments our residents experience. Thank you once again for your positive review. We're honoured to be a part of your mother's journey at Acacia Lodge.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Acacia continue to look after Mum well even though she has been very poorly, getting her up when they can and otherwise looking after her in bed. The staff are kind and caring and keep us informed when we visit and, if necessary, between visits by telephone.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for taking the time to share your positive experience with Acacia Lodge. We are pleased to hear that our staff has been attentive and caring in looking after your mum, especially during challenging times. It's heartening to know that our team has been proactive in providing the necessary care, whether it's assisting her with daily activities or ensuring her comfort while in bed. We appreciate your acknowledgement of our staff's kindness and the communication efforts to keep you informed during your visits and through telephone updates. Providing quality care and keeping families informed are priorities for us, and your feedback reinforces our commitment to maintaining these standards. Thank you again for your review.


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Overall Experience  Overall Experience 5.0 out of 5

I simply wanted my mother to have care and be treated with respect but I got so much more. At Acacia Lodge staff understand that elderly residents are individuals, had full lives and need patience to help them adjust to being reliant on others now. My mother has seen the doctor, nurses, chiropodist,
hairdresser, visually impaired coordinator, has had checkups, plays scrabble and bingo plus more and uses the minibus. Acacia Lodge is well run and staff are held accountable. Mum is not shut away in her room. Doors are open, staff are visible, a cleaner is always around; it is a sociable floor. Nothing seems too much trouble when you ask at reception.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

Thank you so much for sharing your positive experience with Acacia Lodge. We are truly touched by your kind words. It is our sincere goal to provide more than just care but also to treat each resident with respect and understanding. Your feedback is invaluable, and we're grateful to have your mother as part of our family at Acacia Lodge.


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Overall Experience  Overall Experience 4.0 out of 5

I have a good relationship with the staff at Acacia Lodge.
My relative is well cared for and any concerns I have expressed have been dealt with promptly.
On my relative's birthday, I was invited to attend the care home and have lunch with her. It was a lovely experience, made more special as the
staff had made sure my relative's Christmas tablecloth was in place on our table.
She recently had her vision tested by a dementia-friendly visiting Optician company. The service was excellent however it did take a long while to arrange, despite being told her name was on a waiting list.
Generally, I am very pleased with the care my relative receives.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

We sincerely appreciate your positive feedback and the trust you place in the care provided at Acacia Lodge. It's heartening to hear that you have a good relationship with our staff and that your relative is well-cared for. We're glad that any concerns you've raised have been promptly addressed, emphasising our commitment to open communication and responsiveness.
Regarding the vision testing, we apologise for any delays in arranging the service despite being informed about the waiting list. We appreciate your understanding and will continue to work on improving our processes to ensure a more efficient experience for our residents.


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Overall Experience  Overall Experience 5.0 out of 5

My mother who has PSP (Progressive Supranuclear Palsy) has been a resident at Acacia Lodge for over 12 months, over this time my mother has slowly got more and more frail, but I believe she is content staying at Acacia Lodge.
I can say that the staff at the lodge are very friendly and caring, they
look after my mother and the management staff are excellent, a big thank you to two members of staff in particular, we are always made welcome & we feel my mother is in the best place. Thank you to all the team.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

We sincerely appreciate your heartfelt feedback about Acacia Lodge and are grateful for the trust you've placed in our care for your mother, especially given the challenges associated with Progressive Supranuclear Palsy. It's reassuring to hear that she has found contentment during her time with us. We're honoured to have such a positive impact on her well-being. Your kind words about our friendly and caring staff, as well as the excellence of our management team, mean a lot to us. A special thank you for highlighting the exceptional efforts of two specific staff members.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was in two minds about moving into a care home and needed a little while to settle in. But after a month or two I can see that she absolutely loves everyone that looks after her. So much so that she says they feel like family. Everyone I have come into contact with is so friendly and genuinely cares
that my mum is well looked after and happy. She really enjoys the food there and loves a giggle with the staff. There are also sometimes quizzes/bingo/singers which she really enjoys and family are often invited to come along too. It is nice to have peace of mind that Mum is being looked after and is happy.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

We deeply appreciate your heartfelt review of Acacia Lodge. It's truly heartening to hear that, despite initial reservations, your mum has found a loving and caring home with us. We are thrilled to know that she now considers the staff as family, a sentiment that speaks volumes about the warmth and dedication of our team. Ensuring your mum's well-being and happiness is our top priority, and we are pleased that you have observed the genuine care extended by our friendly staff.


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Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge is a very caring home and meets all my mum's needs. They are considerate and treat my mum with respect. They are very understanding of her needs and are always keeping us up-to-date with her ongoing care.

Reply from Monika Jankauskaite, Digital Marketing Manager at Acacia Lodge

We are truly touched by your kind words and positive feedback regarding Acacia Lodge. Thank you for taking the time to share your experience with us. It warms our hearts to hear that your mum is receiving the care she deserves and that our team at Acacia Lodge has been considerate, respectful, and understanding of her needs.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after with care and compassion every day since he moved into the care home. When he could communicate, he used often to thank the staff for the help they were giving him. But now that he cannot communicate, and is unable to do anything for himself, he is obviously content,
and for this, I am most grateful.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We sincerely appreciate your positive feedback. It's heartening to hear that your husband has been receiving care and compassion at Acacia Lodge. Knowing that he is content despite communication challenges brings us great satisfaction. Thank you for your trust in our services. We remain committed to providing excellent care for your loved ones.


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Overall Experience  Overall Experience 5.0 out of 5

My father who has Alzheimer's is secure and well cared for. Management staff
are excellent, all staff are very friendly and put the residents' care as priority, making them as comfortable as possible in a homely environment. We are
always welcomed and feel he is in the best place.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for sharing your positive experience with Acacia Lodge. We're glad to hear that your father is secure and receiving excellent care at our facility. It's heartening to know that our management staff and the entire team create a homely environment. Your sense of being welcomed and assured that your father is in the best place is truly appreciated. If you ever have any questions or concerns, please don't hesitate to reach out. We remain dedicated to providing the best care possible for your father.


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Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge has been great for my mum from day 1. I was worried and unsure, as I promised her I would never put her in a care home, this will haunt me forever as I had no choice in the end. The staff are amazing and care for Mum exceptionally well. The activities are brilliant and a lot of thought
and time goes into all of them. Mum is very settled, happy and I’m so glad I chose Acacia for Mum to enjoy life with so many other people and great surroundings within the home. I would highly recommend this care home, which is run exceptionally well.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We truly appreciate you sharing your experience with Acacia Lodge. It's understandable that the decision to transition a loved one to a care home can be challenging, and we commend you for your trust in us. We're pleased to hear that your mother is settling in well, enjoying the activities, and is content in her new home. The dedication of our staff to providing exceptional care is evident, and we're grateful for your recommendation. If you ever have any concerns or questions, please feel free to reach out. Thank you for choosing Acacia Lodge for your mother's care.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Acacia Lodge is calculated as follows: ( (228 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 291 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.


Alina

Alina Lazar

Job Title: Deputy Manager

Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.


Wendy

Wendy Fricker

Job Title: Lifestyle Lead

Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.


Frequently Asked Questions about Acacia Lodge

What types of Care is Acacia Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acacia Lodge provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Acacia Lodge have?

There are 55 Single Rooms.

What are the Facilities & Services at Acacia Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Lodge to the centre of Henley-on-Thames?

0.3 mile(s) as the crow flies, distance by road may be significantly further.