Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 107 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.

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Care Provided by Acacia Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thelma Clutson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acacia Lodge Reviews (107)

Total of 107, showing 21-40
9.8

Acacia Lodge has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Lodge has 107 reviews.

Overall Experience

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Review from Roger M (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Acacia Lodge in February 2023 with advanced dementia. He needs the highest level of nursing care and we feel very lucky to have found Acacia Lodge. The whole team really care and my father is exceptionally well looked after. Thoroughly recommended.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We greatly appreciate you sharing your experience with Acacia Lodge. It's heartening to hear that your father is receiving exceptional care and that the team here has provided the highest level of nursing care. We value your recommendation and are committed to continuing to provide the best possible care for your father.


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Review from Debi S (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased on the whole with the home. The carers are all wonderful and patient. Mother can be extremely difficult. All the activities are fabulous.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We greatly appreciate your positive feedback about Acacia Lodge Care Home. Our dedicated staff are committed to providing patient and wonderful care, even in challenging situations. The fabulous activities we offer, with the help of our lifestyle leads, are designed to encourage and enrich the lives of our residents. Thank you for sharing your thoughts, and we'll continue to strive for excellence in our care home.


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Review from J J (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, when I visit my mother, the staff are welcoming. It is a busy floor and must be challenging at times, but it always feels calm and happy, and the residents appear well cared for and content. The atmosphere is positive - there are lots of activities going on, which my mother really enjoys
doing. The home itself is bright and homely. It appears well-run, and I always enjoy my visits.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We appreciate your feedback about your visits to Acacia Lodge Care Home. It's heartening to hear that our staff are always welcoming and that the atmosphere on the busy floor remains calm and happy. The positive atmosphere, well-cared-for residents, and the variety of activities contribute to a content environment. It is lovely to hear that the brightness and homeliness of the home, along with its well-run operations, make your visits enjoyable. Thank you for sharing your positive experience.


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Review from Adele R (Power of Attorney of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been happy and settled from the moment she arrived. The staff are friendly, helpful and caring. My uncle visits every day, and the staff could not be more welcoming. Whenever we visit the home, it is very clean, and my aunt’s room is kept clean and tidy. She is always well dressed, with
her hair washed and brushed. The staff interaction with my aunt and other residents is kind, caring and supportive.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We appreciate your feedback regarding your aunt's experience at Acacia Lodge Care Home. It's wonderful to hear that she has been happy and settled since her arrival. The friendly, helpful, and caring staff, along with their warm welcome to your uncle, have contributed to the positive atmosphere. The cleanliness of the home and your aunt's room, along with her well-dressed appearance and well-groomed hair, reflect the care and attention provided. The kind, caring, and supportive interactions with residents are commendable. Thank you for sharing your thoughts on the excellent care your aunt is receiving.


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Review from Jo M (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately prior to my mum becoming a resident in September 2022, I found the manager to be incredibly helpful with a very positive attitude. She guided me through the process of moving my mum from independent living to the care home. The staff are caring and cheerful and the phone is always answered
and any queries dealt with in a professional but sympathetic manner. The home feels like a family environment and every effort is made to accommodate residents' quirks and individual traits.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

We appreciate your feedback regarding your experience with Acacia Lodge Care Home. It's heartening to hear that the home manager was incredibly helpful and had a positive attitude when guiding you through the process of moving your mother. The caring and cheerful staff, as well as their professional yet sympathetic approach to handling queries, are valuable aspects of our home. The sense of a family environment and the effort to accommodate residents' individual needs and traits are commendable. Thank you again for sharing your thoughts on your positive experience.


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Review from M P (Son of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like there to be more activities for residents. There have been some opportunities for trips out in the minibus, but hopefully, more can be arranged. I would also like more physical exercises to be made available to residents. Daily exercise is very important to my mum as she has always been
very active. The care home could have regular armchair sessions and additional physical activities for more capable residents.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for leaving us a review. We would like to reassure you that we have a comprehensive activities calendar with plenty of exercise sessions to choose from. Unfortunately, as some of the residents’ memory deteriorates, not all activities can be remembered. We’d like to learn more about your specific situation and would be happy to show you plenty of images from our daily activities. We would also like to encourage you to sign up to our App if you haven’t done so already which enables pictures and videos of your loved ones enjoying our extensive activities programme. If you wouldn’t mind giving us a call at 01491 579100 at your earliest convenience, it would be greatly appreciated.


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Review from K S (Nephew of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge is a warm, welcoming place. The atmosphere created by the staff is bright and cheerful. Although my aunt suffers severely with dementia she is part of the community and is happy and content. This is proof of a caring, inclusive environment in which she is safe and cared for.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for your review. Here at Acacia Lodge, the environment we strive to create in our care homes is uplifting and joyful. This allows residents to enjoy their time, whilst receiving the necessary care. Our highly dedicated team aspire to make a difference in the lives of those we engage with, as our residents are our number one priority. We appreciate your kind words, they will be passed on to the team.


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Review from Ann J (Wife of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care in Acacia Lodge is very good and any time you want to visit the staff are amazing and kept very busy. The residents are so well looked after. My whole family is very happy their dad is so well cared for.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for your kind words and comments, regarding our home and staff at Acacia Lodge. Our dedicated team work hard to deliver high standards of quality care services for your loved ones, at all times. Your feedback will be passed on to the team.


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Review from P W (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved into the Lodge in August 2022. He has dementia with Lewy Body and gets the care and attention, support and help that he needs from the dedicated staff. The staff are always there to support me and it puts my mind at rest to know that he is well looked after.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for your review. Our highly experienced staff here at Acacia Lodge are proud of the care we deliver, as our residents are always our number one priority. It's so wonderful to have the team's efforts recognised. We thank you for your kind words, they will be passed on to the team, who will be delighted to hear your feedback.


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Review from A C (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia Lodge Care Home is a very welcoming home. The staff are very dedicated and have given my mother wonderful care during her four and a half years with them. They work so hard and coped with Covid better than care homes in the surrounding area.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for such a positive review, regarding our home and staff at Acacia Lodge. Our highly dedicated team work hard to deliver high standards of quality care at all times for your loved ones, as they are our number one priority. Your kind words will be passed on to the team.


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Review from W N (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Acacia Lodge in May 2022 following hospital discharge after a fall at home and breaking her hip. Right from the start she was made to feel welcome and every assistance was given to help her settle in. She feels safe, loves her room and says 'they have a great laugh'. Family worries
have reduced greatly and a visit to Mum these days is a pleasure. The staff are caring, attentive and approachable. The manager responds quickly to any queries and nothing is too much trouble. Highly recommend.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for your kind words, regarding our home and staff at Acacia Lodge. Our team here are always working hard to deliver high standards of quality care at all times. The environment we strive to create in our care home is uplifting and joyful, allowing our residents to enjoy their time whilst receiving the necessary care. We appreciate your review and your feedback will be passed on to the team.


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Review from R R (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how impressed I have been with my mother's carer and the team over the last year and a half. They all went above and beyond to do the best for my mother and to support our family, right down to attending the funeral last week. Mother's carers, care and attention to my mother's medical
history and support at each and every step of the way have been second to none. The family's worries and concerns have also been put to the forefront of her attention, and she was available to chat at every step of the way. Support with medication was a number one priority, which was considered and tweaked. I couldn't have wished for better support.

Reply from Sydney, Marketing Assistant at Acacia Lodge

We are so pleased to hear such lovely feedback. It was an absolute pleasure to have the opportunity to care for your mother. The team here are proud of the care they deliver and it's so wonderful to have their efforts recognised. Thank you for your kind words, they will be on to the team, who will be delighted to hear your feedback.


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Review from Jan D (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia is a friendly, clean, caring and inviting care home. My mother is extremely happy.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for your review and positive comments, regarding our home and staff here at Acacia Care Centre. Our team work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Nick R (Son of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, have been reassured that our Mother has received the best available care as her needs have changed throughout her illness with Dementia. The team at Acacia Lodge have been informed, professional and caring in their care for her whilst also making sure our concerns and wishes are also
considered. Our difficult journey has been made less so by the team at Acacia.

Reply from Sydney Lyttleton, Marketing Assistant at Acacia Lodge

Thank you for your review. Our experienced staff aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling and meaningful. The care services we deliver to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. We appreciate your kind words and they will be passed on to the rest of the team.


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Review from Janet M (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acacia are absolutely superb with patients with dementia. My father was with the team for years and I am so grateful to them for how they looked after him. They managed his dementia by getting to know him really well, understanding all the triggers that caused him anxiety, and systematically
dealing with each one in a way that comforted and reassured him. He was transformed when he was moved to Acacia. The patience and personal attention of the team is awe-inspiring. Our thanks and gratitude to all your wonderful team.

Reply from Monika Jankauskaite, Marketing Assistant at Acacia Lodge

We appreciate your kind words and will continue to do our best to make everyone feel part of our family.


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Review from Catherine P (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my mum, who was ill with Dementia, our first priority was for kind, attentive staff who knew how to treat someone with dementia with dignity and respect. We found that at Acacia Lodge. Dementia made my mum difficult to care for, and they always did their best for her.
They’ve been very friendly and kind to us as a family and supportive when she passed away. We couldn’t have asked for more. Highly recommended!

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Please accept our sincere sympathies. We are happy to know that you felt we made a difference in your Mum's life. No matter how short a stay or what care needs a person staying in the home may have, we make every effort to make a person feel safe and loved and so always appreciate reading you felt we done our best and were supportive. Thank you.


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Review from N B (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very kind and compassionate with my dad. It was like home from home! When he passed away everyone, especially the manager, were so supportive. Each time I was able to visit, I could see how all the staff I met were so kind and I could see the care given. NHS staff could learn a thing
or two!

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

It is always so nice to receive feedback from our families, especially when you have so obviously become a part of the Acacia Lodge extended family. It is lovely to know that you and your loved ones felt supported through your time of loss. We will share your review with our team. Thank you it means a lot to them.


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Review from Deborah B (Daughter of Resident) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good experience of Acacia Lodge for my father, who was a resident for 3 and 1/2 years. In the beginning, dad did not want to leave his own house, but within weeks of moving in, he became very settled. He became happier and more relaxed than I had seen him for a long while. In fact, he
felt so comfortable that his main cause of stress became the fear that he would be forced to leave. The staff were amazing and always cheerful. The staff also didn’t change much, so dad saw the same faces throughout his time there, which became important as his dementia advanced. We, as a family, could not have chosen a better care home.

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Review from David H (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot express strongly enough how grateful we are to all the staff at Acacia Lodge for their outstanding care and support to our Mum and to us throughout her last days - truly remarkable. They even managed to take her into the garden to feel the sunshine on her face, something she had not enjoyed
for some years. Acacia Lodge is a very special place, run by people that truly care. A huge THANK YOU to everyone who looked after Mum so well.

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Review from Nicky M (Daughter of Resident) published on 17 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My step-father went to stay at Acacia Lodge in May 2020 in the middle of a pandemic with a broken shoulder and we did not think he would be returning home due to needs. He made an excellent recovery and returned home this week. The staff were fantastic and always chirpy and happy and the manager was
very hands-on and clear and always at the end of the phone, took your call or called you back. The manager also organised outside safe visits for families even at very late notice and it was never too much trouble to bring families together. I never went inside the home due to Covid so I can't confirm 100% but the only negative he said was he felt the room was quite small and always so hot with only a tiny bit of window that would open. Fans were provided and it was also during the summer.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Acacia Lodge is calculated as follows: ( (228 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 291 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.


Alina

Alina Lazar

Job Title: Deputy Manager

Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.


Wendy

Wendy Fricker

Job Title: Lifestyle Lead

Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.