Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 107 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.

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Care Provided by Acacia Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thelma Clutson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acacia Lodge Reviews (107)

Total of 107, showing 41-60
9.8

Acacia Lodge has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Lodge has 107 reviews.

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Review from S S (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed to go into a dementia care home as an emergency as in April 2020, a huge challenge finding availability in a suitable care home during covid-19; as most had closed their doors. We discovered Acacia Lodge, we had not heard of it and by golly, we are so pleased that we managed to obtain
a place here for Dad. The employees, every one of them, are super professional, helpful and friendly; they are super with, and they provide marvellous care to their patients; they make time to speak with the patients and the families to get to know them, and nothing is too much trouble. There are tasty meals for residents and lots of tea and afternoon cakes. When visiting Dad, we are always offered a cuppa and often a piece of cake too. On Dad's birthday, the chef kindly made a delicious birthday cake and a fuss was made, all especially for Dad. Naturally, we were anxious about placing Dad into a care home, however, our anxieties have dissipated. Acacia Lodge provides a home from home experience that we cannot fault, and we have every faith that Dad is being cared for in the most professional, dignified and caring manner.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

It means a lot to the staff to receive such lovely reviews. We are proud of the team at Acacia Lodge and their commitment to living our values. We will share your feedback and thank you for taking the time to acknowledge their outstanding dedication.


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Review from L M (Granddaughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge is an amazing place; it is well managed and employs the most genuinely caring staff. The residents are treated with so much dignity and respect and are all treated as the individuals they are. The staff show true dedication to their work, their friendly, happy nature is a big factor in
the day to day happiness of the residents. Acacia Lodge has provided a tremendous degree of comfort and peace of mind to our family, as we had all witnessed an exemplary level of care and compassion shown by each and every one of their staff.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Your review is much appreciated and will be shared with the team.


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Review from Elizabeth S (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Acacia Lodge from hospital, where he had caught Covid. They needed his bed at the hospital. I couldn't be more pleased with the kindness to us both. The staff are good with him and he is happy there. I f I get any worse I would be more than pleased to join him. Despite lockdown, I
can visit him with social distancing.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

We are pleased to read you are happy with the care your husband is receiving.


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Review from Linda E (Sister of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the amazing management team and dedicated, friendly staff at Acacia Lodge who have given my brother his smile back. They have created this wonderful bubble of human kindness and have turned what could have been a difficult transitional period for my brother into a very positive experience. You are
all angels in the true sense of the word, and we owe each and every one of you a debt of gratitude for your exemplary care during these uncertain and challenging times. Thank you will never be enough.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Thank you for the wonderful review; we are so pleased to read your Brother has his smile back.


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Review from Edward P H (Husband of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely wife was admitted to Acacia Lodge three years ago with advanced Alzheimer's. I nursed her at home for seven years before that until it became too difficult not having the skill or the necessary equipment. It was heartbreaking. However, she has been so well cared for and is so content at Acacia
that I have no need for regret or worry. My sister is also in the same home and is wonderfully looked after. They have gone through the worst of the pandemic with no casualties from staff or guests by operating in the most efficient way possible. They are a remarkable group run by angels of mercy.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Thank you for taking the time to write a review, your kind words are much appreciated by the staff working at Acacia Lodge.


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Review from Theresa B (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better home than Acacia Lodge for my mum to be cared for in and most especially during the Coronavirus Pandemic.
The early lockdown and speedy interventions taken by management and their amazing team have kept my mum, the residents and staff safe, well and happy during the most
difficult time imaginable.
The separation from Mum has been the hardest thing for my family to bear.
The wonderful carers have ensured that we have had regular contact with Mum via Facetime and now we can visit outdoors using an appointment system, which works really well.
Seeing so many families visiting their loved ones in this way has been heartwarming and emotional, the hardworking staff are always cheery and upbeat and create a wonderful atmosphere that we can all enjoy together.
Thank you so much to everyone at Acacia Lodge.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

We are delighted to read that you feel there is no better home than Acacia Lodge. Thank you.


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Review from Sarah L (Daughter of Resident) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Acacia Lodge for 18 months. In that time he has been well cared for. I wanted to write a review now, because of the amazing work the staff are doing during the Covid 19 lockdown. We have not been able to visit my father during this time. It was his 90th birthday on Friday and this
of course meant that we could not be with him to celebrate. I spoke to the team at Acacia and they agreed that they would arrange for my father to be positioned by the window at a certain time so that I could wave through the window. They also ensure that he had plenty of celebrations and fun on the day. He was absolutely delighted. I would like to thank everyone for their hard work and patience, especially during this particularly difficult time.

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Review from Charlotte (Granddaughter of Resident) published on 23 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful to all the team at Acacia Lodge for their care of Grandma, the other residents and staff during these challenging times. It must be incredibly difficult but they have still arranged time for us to 'videocall' and communicate with Grandma wherever possible. We have seen how kind
and caring the staff are and continue to be, the facilities and activities are excellent - and we know the food is and has always been delicious!

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Review from Valerie D (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge has been looking after my dad since December, the staff are very caring, and committed to giving him the best time whilst he is a resident with them. Nothing is to much trouble, and dad is happy and settled, and that's all we can ask as a family.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Thank you for taking the time to review the Acacia Lodge team. We are delighted you find the staff caring and committed to giving our residents the best time. It is important to us that our homes truly reflect our values.


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Review from Gilly (Power of Attorney of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly gentleman friend was extremely reluctant to go to a care home; I chose carefully and found my decision to be excellent - he is very well looked after, his difficult diet is accommodated with care and charm, and the people who care for him are very kind and caring. He admits that he is much
safer in this home than he would have been had he continued to live independently. This was an enormous step for me and for his other friends. He is a distinguished intellectual with a fascinating life history and he is treated with great respect. He has a comfortable room with ensuite bathroom and a window looking out onto green spaces. I am enormously grateful, a huge relief for me.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Thank you for your lovely review, our staff value your comments and especially during these most challenging times your appreciation of their care and kindness makes a huge difference to their day.


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Review from Jackie H (Daughter-in-law of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law moved to Acacia Lodge from another Care Home where she had her own flat and care as necessary. She moved when she finally accepted herself that she was unable to cope any longer in this situation. She settled down comparatively smoothly and although she still falls a lot this is due
to her own strong character. The home on the whole, cope with these situations very well and only contact us where necessary. She enjoys the food that is served and also the activities that are provided. According to my mother-in-law the staff are kind and caring and she is treated with dignity.
I feel that they are handling the Coronairus problem to the best of their ability, to ensure that the residents and staff are kept safe and I appreciate their dedication and hard work over this.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Delighted to read your Mother-in-law feels she is treated with dignity and kindness. We value your feedback and will ensure the team share this review with the Acacia Lodge team.


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Review from B P (Husband of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very aware of the fact that many men and women are most definitely not in truth aware of the complexities of caring for Dementia patients. It takes a very special individual to take this course and in return give love and understanding to those who in residence miss their homes, families and freedom.
God only knows what we would do if such persons were not around. In my unbiased opinion, there is no medal big enough for them. My lovely wife of 62 years has been in Acacia Lodge for a few years so in truth I have drawn very definite conclusions that have made me very grateful to all staff members.

Reply from Aileen Nimmo, Sales & Marketing at Acacia Lodge

Thank you for taking the time to review Acacia Lodge and your kind words.


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Review from Jane L (Niece of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has only been in Acacia Lodge since November after moving from her previous care home. I cannot believe the difference in her, she is so much happier, positive and never says anything negative anymore. Her medical problems have also improved. The staff are all very kind and caring and treat
her with respect. They spend time with her and nothing is too much trouble for them. Other members of my family have also noticed the change and improvement in her. This really does put my mind at rest knowing that she is well looked after and cared for. I am just totally amazing at how well she is doing. Thank you all so much.

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Review from R C (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful, friendly staff, happy atmosphere.

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Review from Philip S (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the Acacia Lodge Care Home for over a year until his death on 6th December 2019. Do not judge a book by its cover. Acacia Lodge is outstanding in its level of care for residents. There are other more beautiful care homes in term of buildings, but I very much doubt that any
equals the level of care and professionalism shown by the manager and her staff. My father was probably not the easiest resident, but they showed consistent care and professionalism throughout his 14-month stay. In addition, the manager was extremely helpful in applying for grants to keep the cost down. 100% positive recommendation.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are so glad to hear that you found our levels of care and professionalism by all staff delivered to a high standard and that we were able to support you and your father. Thank you for your feedback.


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Review from Janet D (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last week in Acacia Lodge, having been completely independent until very recently.
His stay was not in any way pre-planned but from the first telephone conversation with the Manager onwards, the level care and kindness shown to him and me was outstanding.
Every member of staff
we met was friendly and helpful and huge efforts were made to provide the types of food he wanted to eat and to encourage him.
The nursing staff were diligent and caring and at every visit, each member of staff spent as much time with us as we needed, as well as looking after him thoughtfully and respectfully.
I cannot thank the team at Acacia Lodge enough and would recommend them to anyone.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you very much for taking the time to review Acacia Lodge. We are pleased to hear that the level of kindness and care to your Father and yourself has been to a high standard. We are glad to hear that staff are helpful and supportive and that your Father was looked after with respect. Thank you for your kind feedback and recommendation.


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Review from L H (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are what made Acacia Lodge outstanding. All the staff treated mum like a member of their family, with such support, friendship, respect and this extended to all her family. It does not come across as a business (which we had experienced in previous home) and this made it all so much more bearable.
I was made to feel very welcome and relaxed in a very inviting atmosphere. The manager and her team should be so proud of the service they provide.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are pleased to hear you find our environment welcoming and friendly, and that our team have been supportive to your Mum and family.


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Review from P S (Partner of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner arrived very weak and inactive, eating only puree. She now eats well, has put on weight and is much more alert. Very comfortable at night - some difficulty in alerting staff when the toilet is required.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are glad to hear that you feel your partner is comfortable and more alert whilst being at our home.


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Review from M B (Son of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional, caring staff. Clean and tidy. Parking poor. Food is very good.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are pleased to hear you find our facilities clean and tidy and our team have been professional and caring. Thank you for the feedback regarding parking, we endeavour to have as much available parking for visitors as possible, however, this can sometimes be out of our control.


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Review from David W (Son of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a number of care/nursing homes around Reading and Henley, we chose Acacia Lodge for my Father initially for a respite period, but now as a permanent resident. We are so grateful to the Home Manager and her nursing team, care staff, activity coordinators, chefs et al, who regularly go
the extra mile to make my Father feel at home. The biggest compliment we could give is that after 85 years, despite my Father's degenerative condition, he is settled, content and safe in the hands of all the Team at Acacia Lodge. Similarly, when we visit we feel welcome and our requests are important and acted upon swiftly and professionally. Thank you so much.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are pleased to hear that you find our whole team helpful and that your Father feels content and safe at our home.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Acacia Lodge is calculated as follows: ( (228 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 291 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.


Alina

Alina Lazar

Job Title: Deputy Manager

Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.


Wendy

Wendy Fricker

Job Title: Lifestyle Lead

Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.