Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 107 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.

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Care Provided by Acacia Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thelma Clutson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acacia Lodge Reviews (107)

Total of 107, showing 61-80
9.8

Acacia Lodge has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Lodge has 107 reviews.

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Review from F M (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well cared for and happy at Acacia Lodge. The staff are friendly, welcoming and professional. Mum adores some of the staff and I can tell that she feels comfortable and at ease where she is. Acacia Lodge has a happy atmosphere, there is always someone to go to for help and they have been extremely
supportive to my mum and I. Big thank you, everyone, I appreciate all your work.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are pleased to hear you find our staff helpful and supportive and that your Mum feels comfortable in our home.


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Review from Elizabeth S (Wife of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some of the staff are really excellent and caring and the others are mostly good.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to leave a review for Acacia Lodge. We appreciate your comments about our team.


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Review from A M (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother chose to move to Acacia Lodge many years ago in order to be with her husband, who was too sick to return home from a spell in hospital. At this time, she was very able, when my father passed away she chose to stay at Acacia Lodge where she was very happy and had made many new friends. She
was allowed to bring many items of her furniture to her room, including her pictures, making it into her home. She has continued to be very happy at Acacia Lodge, particularly enjoying the afternoon entertainments and food. The very kind staff have supported her throughout as her dementia progressed. This has been a great relief to her family.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are pleased to hear that your Mother enjoyed her time at Acacia Lodge and that as a family you felt our dedicated team were supportive to you.


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Review from Grahame R (Son of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge where my mother spent her final month, had been recommended by several friends as the best nursing home in the area.
We totally agree with this endorsement as the care she received was caring, kind,and thoughtful. The staff were unfailingly cheerful and went out of their way to be as helpful
as possible to all members of the family who visited.

Reply from Tori Blackadder, Marketing Assistant at Acacia Lodge

Thank you for taking the time to review Acacia Lodge. We are pleased to hear that you felt our team went above and beyond to ensure you and your mother were cared for.


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Review from D J (Wife of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Acacia Lodge from December 14th 2018 to 4th March 2019. During this time he was cared for with a lot of dignity by the carers.
He was in a lot of pain and under medication for it.
The staff coped with this with a lot of sympathy and dedication.

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Review from Kathleen K (Daughter-in-law of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother in law was brought here without her approval, she is now always telling us how happy she is in Acacia and how kind the staff are to her, in particular, her nurse who she thinks really looks after her so well.
The management are so welcoming to the families of the residents and that
is so reassuring to us that we can raise any issues we feel we should without being made to feel bad in doing so. I can't praise this home enough!

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Review from A A (Wife of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband received excellent care and attention during his last few months suffering from dementia. He was very ill when admitted after a bout of pneumonia and spent some time being looked after on the nursing floor before transferring to the dementia unit. Acacia Lodge were able to cope with his changing
needs and in particular, his inability to cope with a normal diet and the risk of choking.

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Review from Jonathan A (Son of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For my late father, Acacia Lodge provided a new home that suited him and he was very happy there. He enjoyed the company of people and Acacia Lodge provided the environment for this. The staff were wonderful; very attentive to his needs, patient, and genuinely interested in him as a person.

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Review from A C (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge is a small care home. The staff are very friendly and caring. They provide a very welcoming and calm environment for my mother.
The food is always said to be good/excellent and activities varied.
The only thing lacking is outside space/experiences.

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Review from Helen C (Relative of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to Dad and the whole family during his last weeks with us was outstanding. The staff are amazing. Nothing was too much trouble. They looked after Mum during her visits and we all felt at home.

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Review from Alexander R (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Acacia after becoming too elderly and frail to be looked after at home. I found the staff all very kindly whilst at the same time being professional. I would like to thank them for making his final months as comfortable as possible.

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Review from Alison D (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents spent the last 18 months of their lives in Acacia Lodge, where they were tenderly looked after. In the later stages of each of their lives they needed nursing care, which was delivered at a high professional standard, but also with loving care. Every member of staff that I met was courteous
and helpful. I cannot praise the level of care highly enough, which was delivered with such a good and understanding nature, even in the most difficult times. All this was especially important to myself and my brother, as we lived a long distance away and needed to feel confident that both parents were well looked after.

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Review from Audrey V (Sister of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With visiting my sister, I have found her to be very happy and very settled. She feels safe and secure.

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Review from Joan H (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The entire staff I have met are pleasant, caring, willing, helpful and friendly towards visitors and residents alike.
No voices are raised or have been during the times I have visited. The residents are treated with dignity as we would wish to be treated.
The dining room is welcoming and tables set
out tastefully. The visiting rooms on both floors provide a relaxing environment to meet the other residents or family and friends.
Any small problems seem to be solved or ironed out as soon as they are bought to the notice of the staff - all in all exceedingly satisfactory.

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Review from Nick F (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother remains extremely comfortable at Acacia Lodge. She is well looked after, enjoys the food and also the activities.

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Review from A W (Husband of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and compassionate staff sometimes under difficult circumstances. Patients seem comfortable and stimulated in a homely and friendly environment.

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Review from Caroline B (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very relaxing environment. The care is excellent but there is no feeling of being institutionalised. The residents can make their own decisions as to when to get up or go to bed and also where to have their meals.
In the good weather, they are encouraged to enjoy the lovely garden and
also go on trips in the minibus to a garden centre etc.
There are lots of interesting activities.
My mum enjoys the musical ones.

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Review from J G (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia Lodge has become a place of peace and contentment for my father. I will never be able to convey my gratitude enough to the manager and her entire team for the time, care, consideration and kindness they have given to my father who can be challenging to say the least. The staff are incredibly
tolerant, understanding and supportive. The manager is always at hand and so very kind and helpful.

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Review from J S (Husband of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run, excellent, caring staff.

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Review from Pam H (Daughter of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and welcoming and kind to my mother. She is well looked after and seems safe and happy in Acacia.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Acacia Lodge is calculated as follows: ( (228 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 291 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.


Alina

Alina Lazar

Job Title: Deputy Manager

Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.


Wendy

Wendy Fricker

Job Title: Lifestyle Lead

Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.