Acacia Lodge

Quebec Road, Henley-on-Thames RG9 1EY
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9.8 107 Reviews
  • Acacia Lodge, Henley-on-Thames
Acacia Lodge is a purpose-built nursing home situated in the picturesque town of Henley-on-Thames in Oxfordshire, offering 55 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal central location with a beautifully kept garden, Acacia Lodge is one of only two care homes in the UK which has proudly invested in innovative technology called Earlysense.

This market-leading, contact-free healthcare monitoring system provides continuous monitoring of movement and vital signs by simply positioning an advanced sensory pad under the mattress of a resident.

This innovative system not only enables nurses to monitor and collect data and receive instant alerts but has improved response times of the Acacia Lodge care team which ultimately leads to improved care for residents.

Acacia Lodge is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. The home offers the best care.

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Care Provided by Acacia Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Thelma Clutson (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Acacia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acacia Lodge Reviews (107)

Total of 107, showing 81-100
9.8

Acacia Lodge has a Review Score of 9.8 (9.770) out of 10, based on 25 reviews in the last 2 years. Over all time Acacia Lodge has 107 reviews.

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Review from V T (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dedicated team of carers who know the residents and their ways - having taken time and care to assess each individual. Due to this it has enabled me to relax knowing my mother is in good hands.

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Review from A W L (Husband of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities and helpful staff, all very good. All the staff are so kind, always smiling and ready to help with anything you ask or need so quickly.

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Review from Beverley L (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As Mum's condition has progressed, she now requires a lot more one to one care. The staff are very attentive and caring towards both relatives and residents. I would have no hesitation in recommending Acacia to friends etc.
Mum has been at Acacia for nearly eight years and we as a family are very happy
with the way she is looked after and cared for.

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Review from Chris W (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, clean and friendly place for my mother to spend the elder years of her life.

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Review from Nicholas L (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loved Acacia Lodge. The care is top class and the staff are so friendly and is in the perfect location for 24-hour access.

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Review from Nicola L (Daughter-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law loved Acacia Lodge and made many friends. Sadly she passed away recently and the care staff could not have been more helpful to us at a very sad time. I know that my mother-in-law had many happy times there.

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Review from Domonic L (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved it here but sadly died recently. The staff have been wonderful and we are so grateful to them for everything they have done. What a wonderful care home.

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Review from Nicholas P (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Handling the vulnerable and the elderly 24/7 is all about the call of duty. Handling the elderly 24/7 with steadfast patience, attention and affection is above and beyond the call of duty. This is a care home so wonderfully staffed with a kind and skilled team of people that the word care in this organisation
should be upgraded to read, 'Acacia Lodge, the MOST CARING of homes'.

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Review from Ros J (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent quality of care even when the resident was becoming more difficult.
All staff are very welcoming to all visitors.

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Review from A W (Son of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to see my mother clearly enjoying her life at Acacia. She is always in a good mood when I pop in and obviously gets on well with the carers.
It's a great relief for my wife and I to know she is in good hands because having looked after mum for several years ourselves we know how challenging
it can be.

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Review from C T (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident for 4 1/2 years. During that time any concerns that have arisen have been dealt with promptly and appropriately.


Staff are always caring and cheerful and ready to help. There is plenty of entertainment to occupy the residents, nice touches include visits by children from a

local school, which my mother much appreciates.


I would be happy to recommend Acacia Lodge to my friends.


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Review from Alexandra P (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the most important element that stands out and means more than anything to me is the wonderful attitude and care from the staff.
Their kindness, compassion and sense of humour mean the world to my mother and in turn to me.

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Review from Christine S (Resident) assisted by family/friend published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are nice to me.

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Review from Sue B (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Acacia Lodge 6 months ago at the age of 90, having never left her hometown 2 hours away. Staff were welcoming and helped her to settle and feel at home. They are kind, polite and make time to chat with her. They treat her with respect and give her as much or as little help as she
requires, allowing her to maintain some independence.
Management is efficient, the food excellent and I would not have chosen anywhere else in town.

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Review from Catherine S (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Acacia Lodge enough.
My mother has been a resident for over 2 years and has been incredibly happy there. The staff are extremely caring and go out of their way to make all the residents happy, comfortable and entertained. The nursing care is brilliant (when required) and there is close
contact with an excellent local GP practice. I would always recommend it to all my friends.

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Review from Rob (Son of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acacia Lodge were professionally competent and as importantly, personally showed incredibly high levels of human kindness and caring. My Dad was with them for the last 6 months of his life. He was very happy at Acacia and it was a great comfort to me that he passed away peacefully in comfortable
and private surroundings with personal care from lovely people.

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Review from Ann D (Resident) assisted by family/friend published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happier at Acacia Lodge than I have been for a very long time.
I feel I have been getting better since I have arrived.
Every member of staff has been kind to me, they chat to me and are always ready to help.
My room is very comfortable and I enjoy the food.
A particularly enjoyable aspect of
life at Acacia Lodge are the many and varied activities provided, and participation is encouraged with great enthusiasm by the activities manager.
I feel part of the family at Acacia Lodge and so do my family.
Thank you, everyone.

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Review from Virginia M (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the process of hearing the recommendation, viewing the home and discussing mum's needs with the manager, I was impressed with the personal interest taken.
mum appeared to be considered as an individual and her unique needs for comfort, security and care, given tailored attention.
All the
staff proved dedicated and conscientious when interacting with Mum and she said she was happy there.

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Review from Sue B (Daughter of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge was the best choice for my mother and became her new home for her remaining years. The staff were amazing - caring, diligent, professional and became her new friends. When her time came, everything was handled with tact and compassion. I cannot thank Acacia Lodge enough for the care they
gave my mother and I can fully recommend them for your loved ones.

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Review from Anne M (Partner of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home welcoming, clean and caring for the residents where information is always available.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Acacia Lodge is calculated as follows: ( (228 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 291 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Thelma

Thelma Clutson

Job Title: Home Manager

I'm Thelma, and I am the Home Manager here at the beautiful Acacia Lodge! We have one of the biggest homes, but we still have a wonderfully close knit family caring for residents and their families.


Alina

Alina Lazar

Job Title: Deputy Manager

Joined: 2011

Alina is a qualified registered nurse with nine years of experience in the care sector. Holding an NVQ Level 5 in Leadership and Management for Adult Care, she has a deep passion for supporting residents and fostering a positive environment.


Alina brings energy, warmth, and a smile to her role, treating the care home as her "second home", and embracing a family-like ethos. She is committed to making a difference every day by prioritising residents' happiness and well-being. Alina’s dedication ensures that joy and positivity are at the heart of the care she provides.


Wendy

Wendy Fricker

Job Title: Lifestyle Lead

Joined: 2013

Hi, my name is Wendy!
I began my employment at Acacia Lodge in 2013 in the Housekeeping Department but soon realised that doing activities was something I wanted to try and would enjoy.
When the opportunity arose I applied for the role immediately. My manager has been my mentor and adviser and has encouraged me to keep the momentum going with everything I plan. Thelma nominated me for the Care Home Awards in 2018 and I made it to the final seven. A proud moment!


The best part of my role is bringing joy and laughter and creating special moments with our residents, families and staff. Offering reassurance and a hug to residents when needed is also so important to me. A chat and a cup of tea go a long way to making someone feel wanted or respected.


My role is important because, without the daily stimulation of activity, it is easy to become withdrawn, lethargic and poorly. Using my person-centred care skills I endeavour to make sure that everything is an activity, from care to meal times. Activities cover many daily tasks as well as the usual fun things.