Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 143 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.

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Care Provided by Silversprings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Rix (Home Manager)
  • Admission Criteria
    • Assessment of needs
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silversprings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,392
    • Self-Funded Residential Dementia Care from £1,482
    • Self-Funded Nursing Care from £1,632
    • RESPITE Self-Funded Residential Care from £1,602
    • RESPITE Self-Funded Residential Dementia Care from £1,692
    • RESPITE Self-Funded Nursing Care from £1,842

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Silversprings to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Silversprings Reviews (143)

Total of 143, showing 21-40
9.9

Silversprings has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years. Over all time Silversprings has 143 reviews.

Overall Experience

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Review from Sharon B (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Siversprings in January 2024, after a period of poor mobility and ill health. The care he received from the whole team was exemplary. Everyone was cheerful, kind and caring and he enjoyed a chat and a joke with everyone. Sadly, he succumbed to a pre-existing medical condition and died
in February. The care team were kind and supportive of my family and did everything they could to help us at this difficult time. Thank you, everyone at Silversprings for making Dad's last weeks so happy. He couldn't have received better care.

Reply from Reviews Team, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience here at Silversprings. It was our honour to look after your Dad - he was such a lovely man. We are glad that the time he did spend with us was a happy time. Please do visit at any point if you would like a coffee and a chat, we are always here.


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Review from Caroline M (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffers from vascular dementia, and after a stay in hospital was discharged into a care home in Colchester. Visiting etc, proved to be difficult and time-consuming. We are very grateful to the wonderful team at Silversprings, who were able to get Mum moved and settled in closer to home. The staff
go above and beyond not only in the care of Mum but also of Dad, who is now able to visit daily. He enjoys spending time with Mum and other residents. The home itself is set in beautiful grounds, and Mum especially enjoys the gardens when the weather permits. The building itself is always clean and tidy and has a calming atmosphere. The food always looks appealing and according to Dad, is of restaurant standard! Birthdays, anniversaries and special occasions are always celebrated, and we and the wider family all enjoy looking at the lovely photos that are put on social media. We are kept well informed by management, and the staff are hardworking, caring and approachable.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

What a lovely review. Thank you so much for spending the time to write such lovely words. We think you, Mum and Dad as part of our family, and we are so happy that you are happy. Thank you again.


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Review from Jeanette D (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident since May 2023 (respite initially but smoothly transferred to permanent) due to having had multiple falls at home and requiring care after hospital admissions. He was also subsequently diagnosed with Alzheimer's Disease, so we recognised that he would need some specialist
dementia care. The manager and customer relations manager have been a wonderful support in listening to what we had been through as a family and then in settling Dad in. They have continued to ensure that he is getting the appropriate care and made adjustments so that he can participate in the many activities they offer. He has been encouraged to move around safely with a walking frame and takes part in seated exercises so has improved his strength, which all contributes to a better quality of life, more than he would have had at home. I do not live close so it is difficult to visit frequently but it gives me great peace of mind to know that he is being looked after so well.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you for your lovely words, they mean so much. Dad has been a wonderful addition to our Silversprings family and we love spending time with him and doing our activities and exercises.


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Review from Linda D (Wife of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband ended his life here after being discharged from hospital for palliative care. He had previously had respite care in September 2023 and had thoroughly enjoyed his “holiday” at Silversprings. The nursing care and attention for both of us was incredible. His time here was however very short
but I am sure it was the relief of feeling so relaxed and cared for that made his final hours so comfortable. It is an incredibly well-managed home led by the home manager and the customer relations manager whose management style inspires those who work for them to care for residents as they would their own family. I will always be thankful that my husband was there for his very peaceful death after a very traumatic hospital stay.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Hi, Your lovely review is so touching. It was our honor to look after your husband for his respite stay and for the end stages. He was a lovely and kind man. We will always think fondly of him. Our favorite memory will be him joining in the sports day we held at the home. Please do still pop in to see us, you became part of the family too.


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Review from Ian M (Nephew of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Siversprings was the care home for my aunt, who spent just over 12 months in their care. The staff were very welcoming and friendly and provided a high level of care for my aunt. Whilst she was confined to bed, they made sure she was included in daily life as far as possible and took time out to provide
her with company.
The facilities are very clean and well-maintained, and the staff are caring and considerate.
They made the whole process from viewing to admission as easy as possible.
Regular updates on my aunt's health were received, and they were happy to answer any questions at any time.
I am happy to recommend their services to anybody who requires care home support.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

We are so appreciative that you have left us such a wonderful review. We miss your aunt greatly for her sense of humour and love of chocolate! Please do still visit if you are back in the area, it would be lovely to see you for a cuppa.


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Review from V J (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Silverspring's for end-of-life care. At the time of his arrival, he was worried, frightened, apprehensive, and in a low mood. From the very first day, he was greeted as a loved family member. He was treated with compassion, empathy and respect. The staff went out of their
way to make his final weeks as comfortable and as worry-free as possible. I will forever be grateful to the manager and her team for the care and love that was shown to my father and our entire family at that awful time.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

What a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that you were pleased with the standard of care your Dad received. We remember Dad fondly each time we see the fish tank, we are still so grateful for his kindness. Please still do pop in to see us for a cuppa.


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Review from Simon J (Son-in-law of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident for 8 months for end-of-life care. In that time he was treated with great care and respect. I was especially touched that one of the maintenance team used to take the time and trouble to drop in for a chat to help keep his spirits up. He didn't have to do that. I was
so impressed by his kindness and the culture of the entire home which encouraged that sort of thoughtfulness.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

We are so grateful for you spending the time to leave this touching review. It is lovely that you have spoke about the culture that we imbed in the home - we treat all the residents with the kindness and respect that we would want to receive. Your father in law is greatly missed. Please do still come and visit, it would be lovely to see you.


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Review from Gaynor J (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Silver Springs in July 2023 straight from a hospital admission and to an end-of-life placement, never to return to his bungalow where he had lived for 16 years. Staff were incredibly welcoming and reassuring at a time when he must have felt completely vulnerable, overwhelmed, helpless,
anxious and confused. My sister and I are so grateful for the support we have all received over the last five months as Dad deteriorated and then sadly passed away after Christmas. Staff always made time for us and kept us informed about any changes or concerns they had. The standard of care for Dad was exceptional.
Silver Springs is a friendly and welcoming place, and there are so many activities on offer for residents, along with staff who go out of their way to involve and connect with the residents.
All members of staff, including those on reception, maintenance staff, activities staff, care and nursing staff, and the manager, were friendly, warm and welcoming.
Thank you

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. It was our pleasure to support your Dad and your family.
Many thanks, the Care UK team.


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Review from Kirsty B (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Silver Springs in July 2023 for nursing care as he had Bowel Cancer. From the moment he arrived, the staff couldn’t do enough for him. He settled in extremely well and received outstanding care right up until he passed away in December.
The staff were also very supportive of my sister
and I. Knowing he was safe and being cared for so well took a massive weight off our minds. We could not be more grateful to the manager and all her wonderful staff.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.
At Silversprings Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your Dad was a lovely man, and it was our pleasure to look after him and your family.


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Review from Andrew A (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a man of few words, but the best accolade I could give Silversprings Care Home is if I ever had to be in a home, I would hope it would be at least half as good as this one. It is superb.
All the staff are amazing, helpful, friendly, compassionate and caring. Yep, when the time comes it would be
Silversprings for me. Warmest regards.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you so much for leaving us feedback about your experience of Silversprings. We are thrilled you are so happy with the service we provide. We love that Dad is part of the Silversprings family.


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Review from Noele W (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad joined the Siversprings family in June 2023 after living in his own home no longer became an option due to his decline in health. This was an emotional time for the family, but thanks to the incredible staff Dad settled in well. The difference in him now is incredible, he’s happy and extremely
well cared for, joins in with games, singing, arts and crafts and so much more, in fact his life is busier than mine! I would never hesitate to recommend Silversprings, it’s so much more than a residential care home (or club as my dad calls it). The staff, from the management down, work so hard to ensure everything runs smoothly, nothing is too much trouble, any queries get answered, any concerns are quickly addressed. I love visiting my dad, everyone is so friendly, it’s like a second home. Well done Silversprings, keep up the good work and thank you.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience. At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We love having Dad as part of the Silversprings family.


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Review from C W (Daughter-in-law of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful welcome. Very efficient, excellent management. Very friendly staff who cannot do enough to help.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Hi, thank you very much for taking the time to leave us feedback about your experience. At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Patricia B (Wife of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into hospital on 15th January. After being put on End-of-life care in the hospital, he was discharged to Silversprings on 16th February.
Unfortunately, he was discharged with an ongoing infection and had to go back to hospital. But then discharged again on 28th February. I was told
that this was palliative care, but instead, he got better. Everyone treated him like a real person. I believe as a general rule care homes need to employ more staff but given that criticism, which is to do with care homes generally and not specifically this particular one, my husband was treated very well, to the extent he has recovered sufficiently to come home. There is no better recommendation!

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.
At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so glad we could help in getting your husband well enough to go home. We are so happy for you both.


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Review from M H (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for a couple of weeks before passing away. However, during that time, Silversprings looked after her with care and compassion. They also looked after my welfare, along with my wife's. It was difficult for us as we do not live nearby, but we had no concerns about her well-being.
A lovely environment, which I would recommend.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you for taking the time to write such a lovely review. It means so much to the team to hear these comments. It was our pleasure to look after Mum, and we are glad we could offer some comfort to you and her family.


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Review from J C (Day Care) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit relates to dementia care only.
Welcoming staff, very friendly and caring.
Residents appear to be happy and well cared for.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.
At Silversprings Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We love hosting the Dementia Cafe.


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Review from J W (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really pleased about the way our mother has settled into the care home and the attention to detail paid by all members of staff.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

We really appreciate you taking the time to leave a review. We are so pleased both you and Mum are happy.


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Review from Simon J (Son-in-law of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was discharged from the hospital into the nursing wing following an unexpected terminal diagnosis. To date, we have been very impressed and reassured by the quality of the care which he has received. A residential environment was a completely new experience for him, and he has been
constantly reassured and supported by the lovely staff. He enjoys the food, is treated with dignity and respect, and nothing is too much trouble. We are so grateful to the staff and management for their care and professionalism.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you for such a lovely review and your kind words. It is our pleasure to look after your father-in-law, and we are glad we were able to make this a smooth process for you all.


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Review from A W (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very well cared for. She was kept very comfortable, and her medical and personal needs were very well catered for. The staff also looked after my dad (especially) and me too and provided us with much-needed support - nothing was ever too much trouble. We are very grateful to you all. Thank
you.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

Thank you so much for this review of the home and the staff; it really does mean a lot to us. It was an honour to look after Mum, and we are always here to support you.


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Review from Allan F (Husband of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife was moved into Silversprings in June 2022, she was in a sorry state with Vascular Dementia, unable to do anything for herself, bedridden and invaded with bed sores as well. The staff fought hard to improve her mobility and provided her with an airflow chair so she could go into the lounge
to be involved with quizzes, Church services and sing along with the other residents. The staff were always kind with good humour and laughter. And when I was feeling down in the dumps, they kept me going. We were encouraged to treat her room as home.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

It means a lot to us that you took the time to leave a review; thank you for your kind words. We are so glad you were happy with the level of care your wife received from our team, and it was a pleasure to have looked after her.


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Review from M F (Son of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after by the friendly staff, who are always smiling.
Both I and my brother feel she is in the best place, and this gives us peace of mind.
Would highly recommend it to anyone.

Reply from Lisa O'Sullivan, Reviews Team at Silversprings

We cannot thank you enough for this lovely review. It is so nice to hear you are happy with the level of care Mum is getting here at Silversprings, and we are thrilled you would recommend us.


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Silversprings is calculated as follows: ( (411 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 469 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silversprings is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager

Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.