Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
Submit a Review
9.9 143 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.

Show Silversprings on the Map

Care Provided by Silversprings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Rix (Home Manager)
  • Admission Criteria
    • Assessment of needs
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silversprings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,392
    • Self-Funded Residential Dementia Care from £1,482
    • Self-Funded Nursing Care from £1,632
    • RESPITE Self-Funded Residential Care from £1,602
    • RESPITE Self-Funded Residential Dementia Care from £1,692
    • RESPITE Self-Funded Nursing Care from £1,842

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Silversprings to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Silversprings Reviews (143)

Total of 143, showing 41-60
9.9

Silversprings has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years. Over all time Silversprings has 143 reviews.

Overall Experience

  • 109
  • 34
  • 0
  • 0
  • 0

Date Published

143
11
21
40
103

Review from Sharon G (Daughter of Resident) published on 25 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Silverspings in December 2022, after being in a not-so-good care home.
We were all greeted by kind, friendly, warm care staff and after being shown around we were shown to Mum's room; it was lovely, clean and a good size with lovely views. The care home staff are always so kind and
listen to any concerns you have.
Dad can stay with Mum from 10 am until whenever he wants to leave. It's like a second home for him too!

Reply from Hannah Atherley, Manager at Silversprings

Thank you for rating us five stars. It really means a lot to the team. We are glad to hear the family is happy with the home, as well as Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good place for my parent to be cared for. The staff are lovely and very kind. We get a phone call once a month for her health care check. Mum is constantly reviewed for her needs. If action is needed, it is dealt with.
We always have a good experience too when we visit. If we have any concerns
they are generally dealt with as soon as possible.

Reply from Hannah Atherley, Manager at Silversprings

Thank you very much for your lovely words. We are glad to hear you're happy with the level of care your mum is receiving.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare K (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Silversprings Care Home staff have tried hard to help my mother settle into life in a care home. The activities manager Beverley has worked really hard for several months to find out about my mother's interests and encourage her to engage in activities.
It is positive that many of the regular staff
have been at the home for many years and work hard to create a happy friendly atmosphere.

Reply from Hannah Atherley, Manager at Silversprings

Hi Clare, thank you very much for taking the time to review your experience. We are delighted to have so many long-service colleagues; thanks for rating the team 5-stars; they will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Wife of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in well. We have found the home and all the staff to be very welcoming and friendly.
We are always happy to see all the updates on the websites showing all the daily activities and more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Son of Resident) published on 2 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, safe, clean environment for Mum. The staff take time to communicate how Mum is doing and always make me feel welcome when visiting. Mum has come on in leaps and bounds since making Silver Springs her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffers from vascular dementia and sadly after a stay in hospital was discharged into a care home in Colchester. Visiting etc, proved to be very difficult and time-consuming. We are very grateful to the wonderful team at Silversprings, who were able to get Mum moved and settled in closer to home.
The staff go above and beyond not only in the care of Mum but also of Dad, who is now able to visit daily and enjoy spending time with Mum. The home itself is set in beautiful grounds, and Mum especially enjoys the gardens when the weather permits. The building itself is always clean and tidy and has a calming atmosphere, with lots of friendly faces. The food always looks appealing and according to Dad, is of restaurant standard! Birthdays, anniversaries and special occasions are always celebrated, and we and the wider family all enjoy looking at the lovely photos that are put on social media. We are kept well informed by management, and the staff are hardworking, caring and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the care home now coming up to two years. From the start, they have been in contact with myself or family members about our mum's care. The staff and management are hardworking, caring and friendly and very compassionate and patient with our mother. She has been suffering from
vascular dementia now for a few years and is now on end-of-life care. They have been extremely supportive of myself through this difficult period and have showered our mother with empathy, love and dignity. Their dedication, focus and the challenges they face go way beyond a job. I would just like to thank all the staff from the bottom of my heart, and couldn't recommend Silversprings Care Home highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole R (Relative of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been in Silverspring now for nearly a year, and she loves it there! I am very happy with the care all the staff have given, not only for my godmother but all the residents - they spend individual time with the residents when needed and have lots of entertainment days for those that
want to participate. When I speak with her, she always says she is happy there, and they really look after her needs.
I would highly recommend Silversprings to anyone who is looking for a good care home for themselves or a family/friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather H (Sister of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very relaxed and can enjoy my visits to my brother. Not only with staff and management kind and caring attitude, nothing is too much. It feels like one big family. The care he receives is very good. The rooms are light and bright but overall, very clean. Sad to leave my brother, but very happy
with the knowledge he is in a happy, safe, caring environment where I know he is happy. Cannot say enough how pleased I am with this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Son of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Springs has been nothing but excellent in everything they do for my relative. When she arrived, it was doubtful if she would be with us for weeks, let alone months. But, since arriving, she has been looked after so well that she is virtually at the same level as to when she was living in her
own home. I can not express enough how well the staff at Silver Springs have given her a new lease of life through their diligence, care and professionalism in every single aspect of her care. To say "thank you" to them is never enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Silversprings for emergency respite care after fall. The team were so helpful, getting her moved from the hospital, and at all times, were kind and compassionate. Sadly Mum was only there for 10 days as she was re-admitted to hospital and passed away, so we didn't get the full Silversprings
experience, but her short time there showed the staff to be efficient and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo C (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a family emergency, I had to arrange two weeks of care at Silversprings for my father. From start to finish, the staff and management were welcoming, friendly and professional. The building is secure and spacious, with lovely, clean rooms overlooking the pleasant grounds. My father has a great
stay, talking to residents and staff, participating in daily activities and enjoying the three meals a day, with plenty of drinks and snacks in between.
Nothing was a problem for Silversprings, and they even baled a leaving cake for my father's last day.
I would certainly use Silversprings again, whether it was for an emergency or playing a loved one in permanent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silversprings is a lovely home. Beautiful building with lovely gardens. All staff are hard-working, approachable, cheerful, polite, friendly and caring, creating a lovely atmosphere. Activities are frequent for the residents, and the organiser really puts her heart into it for them. The home is clean
and tidy at all times, and if you do have a problem, then staff do all they can to resolve it quickly.
It is a hard, lonely road to go down putting a loved one in a care home, but the staff here have been very supportive of Mum and myself, so thank you for that. Mum has been at Silversprings for six months now and has settled nicely. She is looked after well and never really complains but comments that she is lucky to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin H (Son of Resident) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff were extremely supportive before my father passed away. I feel he was treated with dignity and respect by all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Husband of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received excellent care from all the staff while she was in your care; it could not have been better. Myself and her family thank you for making her last few days peaceful and would recommend anyone to your care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley S (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and staff looked after Mum so well in her last year. Chef even made meals Mum really enjoyed saying "they were the best she'd ever tasted", helping her put on weight. Activities help keep the mind and body working through simple activities. In her end of life, nothing could be done more to allow
her to pass away with dignity and respect, making sure her wishes were carried out on her onward journey. Everyone is a star in our eyes!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Nephew of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Silversprings were very friendly and efficient. My aunt was well cared for in the short time she was in the home, and the staff did their best to make her comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MY mum has always been so independent and lived on her own. However, following a deterioration in her physical health, she came to Silversprings for respite care. It is a very hard and difficult transition for any family to suddenly be faced with your loved one going into care but the entire team were
so professional, warm and welcoming towards my mum. She said nothing was too much trouble for the team of carers. Her room was clean, bright and airy and looked out onto the lovely spacious grounds. She really rated the food that they served, claiming its good hearty cooking.
This is care a care home that really cares about its residents.
If Mum was content and happy, then that is all you can ask as a family. The team is on call 24 hours.
It gives you peace of mind when she was being so well looked after.
Would certainly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra H (Wife of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for over a year, and in that time, he has gotten progressively worse. The staff have dealt with his changes with excellent care, physically and mentally. From the manager to all staff, they have looked after not only my husband but also me. And I thank them for their
patience and respect towards us. We are so lucky to be under your umbrella. Bless you, all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the six weeks, Mother has been here, the care and support have been excellent. I have seen a lot of improvement in Mum, but she will always need 24-hour care. After the 6-weeks respite and assessment, we are hoping that she will be able to stay at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Silversprings is calculated as follows: ( (411 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 469 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silversprings is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager

Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.