Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 143 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.

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Care Provided by Silversprings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Rix (Home Manager)
  • Admission Criteria
    • Assessment of needs
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silversprings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,392
    • Self-Funded Residential Dementia Care from £1,482
    • Self-Funded Nursing Care from £1,632
    • RESPITE Self-Funded Residential Care from £1,602
    • RESPITE Self-Funded Residential Dementia Care from £1,692
    • RESPITE Self-Funded Nursing Care from £1,842

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Silversprings to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Silversprings Reviews (143)

Total of 143, showing 61-80
9.9

Silversprings has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years. Over all time Silversprings has 143 reviews.

Overall Experience

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Date Published

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Review from Christopher W (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly independent father has lived alone for 22-years since the unexpected passing of his wife and my mother. Following a series and falls and the breakage of a collarbone, he has needed professional care and support to maximise recovery prospects. Fortunately, he is now in the comfortable environment
of Silversprings. The first-class care team recognise daily needs, and my father sees response and genuine enthusiasm. All uplifting for him. Changes in health and mobility are challenging and often difficult to keep the right balance of care and the involvement of helpful and thoughtful people makes such a difference. My father positively remains encouraged by those around him.

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Review from Wendy N (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined this care home, and we have all found it a very pleasant and friendly environment. The staff are hardworking and caring. The management keeps you well informed, and the meals look very appealing. Whenever I visit, it is clean and tidy, and everyone is very helpful. A big thank you to
all involved.

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Review from Caroline B (Friend of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A terminally ill dear friend of mine came to Silversprings after a three weeks stay in the hospital, where I was disappointed with the level of care she was receiving. I advised the manager of my concerns, and every step was taken to ensure her stay was as comfortable and happy as it could be. Every
single member of staff from the cleaning, maintenance workers, receptionist, carers and management team guided both myself and my friend through the process. My friend was able to have a good quality of life, enjoying lunches with friends, participating in quizzes and carol concerts in addition to being humoured by the staff. After my friends passing on 22/12, all staff were incredibly supportive, and I will never ever be able to thank all of them enough.

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Review from M M (Wife of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well informed when we were looking for a care home. Allowed to look around. Both my daughter and I have been very pleased with the help we have received. My husband appears to have settled well, and I must say, the carers are all very helpful. All in all, a very good start.

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Review from Christopher A (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review period after one week Mum in isolations. I cannot speak highly enough of the friendly and professional welcome and subsequent care. Everybody from before admission to daily caring activities has been first class, i.e. management, administration, reception, and especially levels of care staff
who are consistently very friendly, focused, took time to understand Mum (and me) resulting in a marked improvement in Mum already. The Covid practices are thorough/well-practised to safeguard all.

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Review from Margaret S (Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite for two weeks, then needed two more weeks to help me after needing more help to look after my husband. I felt the care and all the staff were amazing, so I, along with my husband, have decided to stay at Silversprings. We look forward to this new chapter in our lives.

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Review from Gerald S (Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite with my wife.
Enjoy being looked after and taken very good care of.
My wife and myself will be staying at Silversprings to be looked after by the lovely care people and management.

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Review from Sally B (Wife of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent only about a week in Silversprings whilst we waited for a care package to be put in place after three weeks in hospital where he was diagnosed with Pancreatic Cancer. The home is beautifully set in lovely gardens, and the rooms are clean and comfortable. The staff are well trained,
kind, compassionate and efficient, and I was very satisfied with the care they gave my husband.

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Review from Brenda K (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was looked after and cared for in a very caring and friendly way. He was always happy when the family visited him. He was always clean and well looked after; I would recommend the home to anyone.

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Review from Hazel S (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my husband, I found the staff to be friendly and helpful during a difficult period fir to the coronavirus. I would be quite happy to recommend Silversprings.

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Review from Sian C (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum lived at Silversprings from June till August 2021. She was terminally ill and spent her last weeks at the home.
I cannot thank and praise the staff enough. The care, friendship and love my mum received was outstanding.
Nothing was too much trouble, for example, the special lunch my sister
and I shared with our mum will never be forgotten.
The nursing care was excellent; the way all the staff talked to and about my mum was as if she was part of their own family, and they went to great lengths to make her as happy and comfortable as possible.
The quality of life at Silversprings is thoughtful, individual and first-rate.
I cannot praise the team enough.

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Review from Barbara W (Daughter of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was here for respite care, and she settled very quickly. The staff were very good, kind and attentive. They looked after her very well. Mum enjoyed the food and was always clean and tidy. One observation would be to keep the person's clothes with the correct person. We noticed that she had
somebody else's clothes on at times. We were very pleased with her care and all of the staff.

Reply from Samantha Debenham, Personal Assistant at Silversprings

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide at Silversprings. We are thrilled that you are happy with how Mum settled at the home; we loved having her with us, and we will share your wonderful comments with the team. We are so sorry to hear that Mum had on the wrong clothes on occasion and can only apologise. We will raise this with the team and ensure that clothing is thoroughly checked to ensure this doesn’t happen to another resident; we are so sorry for the inconvenience this caused you. We take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


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Review from Ed B (Son of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred to Silversprings out of hospital for palliative care. The team did a great job for the short time she was there and kept me in the loop with information and updates.


When I visited, they seemed to be taking good care of Mum, and the nurses I spoke to were very compassionate.


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Review from Heather W (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Silversprings went above and beyond while caring for my mum. They were kind, thoughtful, compassionate and loving to my mum and us, her visitors. I would highly recommend Silversprings if you are looking for a home for your loved one(s).

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Review from Charmian W (Friend of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Silversprings Care Home highly enough. We were very lucky that they had a vacancy when our friend needed to have residential care. They were extremely helpful in making all the arrangements for him to move into the home. The staff have always been most courteous and always prepared
to go the extra mile. I have asked our friend numerous times if he is happy there and if he is well looked after and he always replies they are "superb". The home is always lovely and clean and very welcoming with nice alcoves with sofas to sit on and books and magazines to read should you need to wait to see your friend or relative. It is a breath of fresh air. The dining room is set out nicely with tablecloths and looks like a really nice restaurant. The sitting room is also set out nicely - not with chairs around the walls
in a big circle. Much more like home. I would give it top marks.

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Review from Sharon W (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff; all so welcoming.
The home is clean and tidy.
Lots of activities going on and day trips out.
Very well looked after.
Any questions you need answering, they are there to do so.
Couldn’t have put Mum in a better place.
She looks so cared for - hair done at hairdressers.

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Review from Lisa T (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy that Mum appears to have settled in well. Lovely to see her happy in photos on a day trip to the garden centre and beach. I can relax knowing she is in safe hands.

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Review from Lloyd S (Son of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Silver Springs for a period of assessment, after a spell in hospital following a fall. She had been going steadily downhill, health-wise, and ending up in Silver Springs has been the best possible outcome for her.


She has now been diagnosed with vascular dementia, and the specialist

care, along with the facilities at Silver Springs, means that her quality of life is better than it has been for some time.


On a personal level, the staff are brilliant; they really care and Mum feels happy and at home there. I couldn't imagine her doing so well anywhere else!


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Review from Dorothy B (Resident) published on 7 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have spent two weeks here and been well cared for in every respect. The staff are very caring and very patient with all the patients; it's lovely to see them. I shall be quite happy to recommend Silversprings to friends.

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Review from Natasha C (Granddaughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan called this home her palace. She was treated like the Queen by staff and says the food couldn't be faulted. Nan was at the home for 6 week respite care before returning to her own home. I have no doubt if she requires a care home in the future Silversprings will be our first point of call. The
rooms and the grounds are beautiful and tranquil full of wildlife. Her experience even during Covid could not be faulted. Thank you for caring for her so well!

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Silversprings is calculated as follows: ( (411 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 469 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silversprings is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager

Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.