Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 143 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.

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Care Provided by Silversprings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Rix (Home Manager)
  • Admission Criteria
    • Assessment of needs
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silversprings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,392
    • Self-Funded Residential Dementia Care from £1,482
    • Self-Funded Nursing Care from £1,632
    • RESPITE Self-Funded Residential Care from £1,602
    • RESPITE Self-Funded Residential Dementia Care from £1,692
    • RESPITE Self-Funded Nursing Care from £1,842

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Silversprings to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Silversprings Reviews (143)

Total of 143, showing 81-100
9.9

Silversprings has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years. Over all time Silversprings has 143 reviews.

Overall Experience

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Date Published

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Review from William R (Husband of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice atmosphere inside with excellent garden. Some difficulty in getting through by telephone at present due to my wife's poor eyesight and very little feeling in her fingertips for using a mobile phone. I am trying to place a voice-operated mobile phone.

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Review from John F (Nephew of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed my aunt at Sliversprings in February, and she immediately settled in. She enjoys social contact, has made new friends, and loves the staff. She has said the food is top-notch. Her health and care needs are being supported to an excellent standard, and we are delighted with the service. The
staff are fantastic - always approachable, and nothing is too much trouble. A fantastic care home setting and team.

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Review from Joan M (Wife of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been at Silversprings for two weeks, so I can't comment on some issues. He has settled well, and the staff are really good with him. He was a photographic journalist, therefore, the staff are producing photos for him to look through. On the whole, so far, I am very happy with the
care he is receiving.

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Review from Eric B (Respite Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at "Silverspring" has been very good with support from all the staff in helping me to recover from the serious back injuries that I suffer from. The food has been excellent with a varied menu and a good supply of different vegetables. Nothing was too much trouble for the staff.

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Review from Holly L (Granddaughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Silversprings is amazing! It's clear how much the staff genuinely care! It's clean and very professional, yet homely. Every member of staff that my family and I have dealt with have been great! I couldn't recommend Silversprings enough!

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Review from Jackie G (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is ok. Her safety and well being are my priority, I and the family are very pleased with the home and the care she is having; it is such a weight off our shoulders knowing that. Now that we can now visit her in her room, it is much better, as she is losing her hearing and sight, it makes visiting
her better for all of us.

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Review from Alan F (Wife of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to Covid, I was happy with the overall care, otherwise, we wouldn't have stayed for ten and a half years. After Covid, management seems to have got better, but I cannot form much of an opinion regarding the home itself, unlike when I used to visits almost every day and was moulded with several
things.

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Review from Kenneth S (Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the later few weeks, I have been treated very well and had help from all staff and management. Hope this continues. God Bless you all with continued good work.

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Review from Sue C (Niece of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has settled very well having been admitted to Silversprings in February 2021. She had benefitted from the interaction with staff and residents and feels safe and cared for. She enjoys the food, particularly the selection of fresh vegetables etc. It is difficult to comment on the activities as
these are restricted due to the pandemic but does enjoy what is on offer, particularly the opportunity to sit and chat in the garden when weather permits.

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Review from Machalea V (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a stay in the hospital, Silversprings couldn't have been more helpful in assisting with Mums care and residency in Silversprings. The staff and management have been great; nothing is too much trouble. Mum is settling in well, and it is a great comfort to know she is being cared for so well.

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Review from Danielle D (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Learning that your loved one has to enter a care home fills you with anxiety, guilt, and an awful feeling of responsibility. Often, the review section is the only source of reassurance. I hope ours will help you with your decision.
Our experience has been brief sadly but enriched by the kindness, compassion
and respect that every member of staff showed us. Everyone we came across was kind, had a smile and showed an interest, despite them working through the most challenging of times right now. The accommodation is cosy, clean and comfortable. The grounds are lovely, but it is the staff that makes this care home shine. They are dedicated above and beyond. They researched Dad's likes/dislikes, his needs and 'little ways'. The manager and End of Life friend helped us make important decisions so that we could concentrate on him - they made a difficult time, easier. Our wishes for him were carried out in full. We were listened to.
Thank you for caring for our dad.

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Review from Delia B (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Illness and placement for a family member are always difficult, and with Covid it has added so much extra. We genuinely thank the manager and her team for such a welcome and support before, during and even once placed at Silversprings. The communication has been extrememly important as we live a distance
away and once seeing the rooms and quality of finish it made it feel right. Most importantly is the high standard level of care which shone through in the commitment and concern for all involved. Please Look at this as a potential Possibilty for short Respite or Longer stay, We truly cannot compliment the manager enough at a difficult time.

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Review from David P (Son of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Silversprings care home has really helped Mum settle in and make her feel at home. When it was her 100th birthday; they couldn't do enough to help her celebrate it, even making her a lovely cake and a glass of wine. We were allowed to visit her on her big day, all socially distanced. The staff were
superb. Mum has adopted them all as part of her family, which in these trying times, is a massive relief for all our family.

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Review from D M (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice clean home, the care is very good and my mother has settled in the home very nicely. Always a good report. The food is very nice and the choices they can have.

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Review from Derek C (Son of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly, have shown great commitment through the current pandemic. Mum is very happy at Silversprings. Thank you.

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Review from P W (Relative of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coronavirus - It was a very stressful not being able to see my husband as his dementia made him unable to understand why I couldn't see him. I would normally spend a couple of hours a day with him. As far as I could see when I was able to see him in the garden that he had lost a lot of weight and looked
very stressed but the care he received was amazing.

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Review from Mark S (Respite Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just arrived home after two months in hospital and three months at Silversprings and just wanted to say a big thank you to everyone there.
All the staff, the nurses, carers, housekeeping and kitchen were fantastic. Totally focused on my wellbeing, supportive, encouraging with my rehabilitation, in
fact, I don't think I would have progressed as quickly as I did without them. Despite a challenging time with COVID-19 they remained positive, always with a reassuring smile on their face. It was like being part of one big happy family. It's caring with a capital C. They are all a credit to Silversprings.
The food was hotel standard, always a choice and the food was of a high standard. The entertainment was varied and gave us something to look forward to, always raised a smile with me.
The customer relations guy went out of his way to speak to everybody, checking if everything was ok and felt reassured that if there was a problem with anything he would go out of his way to sort.
Thank you all.

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Review from Daryle T (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Silversprings for years now. My experience is one of beautiful, comforting, surroundings coupled with the wonderful staff that care so much about their residents! Thank you for so much love and support to mother!

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Review from Sandra W (Great-granddaughter of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandfather was only in Silversprings for a very short period. The staff were very caring, kind and looked after him extremely well, everyone made us feel welcome and I would recommend this home to anyone who wanted their loved ones looked after. Thank you so very much for your kindness and
compassion. A lovely home for anyone to be in.

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Review from Elaine B (Sister of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went to Silver Springs for respite care at very short notice due to urgent work being carried out in her bungalow. When we arrived in a storm and heavy rain, we were greeted by smiling and welcoming staff with umbrellas at the ready! My observations reassured me that every care was given to
her during her stay, she ate well in accordance with her diet requirements and the staff did their utmost to make her as comfortable as possible. My sister was a reluctant resident as she is a very stubborn lady and is determined to remain in her bungalow whatever happens. At times, the staff must have needed extra patience to deal with her, which they gave! I admire them for the demanding work they do.
I would have no hesitation at all in placing my sister permanently in Silver Springs - or again for respite care - should the need arise.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Silversprings is calculated as follows: ( (411 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 469 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silversprings is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager

Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.