Silversprings

Tenpenny Hill, Thorrington, Colchester CO7 8JG
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9.9 143 Reviews
  • Silversprings, Colchester
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering peace of mind for today and the future.

Step inside Silversprings and you’ll be drawn in by its individual furnishings, décor and style. The ground floor lounge is a large, light-filled area - the perfect place to relax and unwind. The bedrooms at Silversprings are beautifully furnished and offer en-suite wet rooms. Keen gardeners will love the fact that ground floor rooms have their own patio doors and direct access to the gardens.

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Care Provided by Silversprings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Rix (Home Manager)
  • Admission Criteria
    • Assessment of needs
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silversprings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,392
    • Self-Funded Residential Dementia Care from £1,482
    • Self-Funded Nursing Care from £1,632
    • RESPITE Self-Funded Residential Care from £1,602
    • RESPITE Self-Funded Residential Dementia Care from £1,692
    • RESPITE Self-Funded Nursing Care from £1,842

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Silversprings to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Silversprings Reviews (143)

Total of 143, showing 121-140
9.9

Silversprings has a Review Score of 9.9 (9.864) out of 10, based on 40 reviews in the last 2 years. Over all time Silversprings has 143 reviews.

Overall Experience

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Date Published

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Review from C W (Friend of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silversprings is a beautiful home. The staff are very friendly and helpful. The rooms are large which accommodates for all the equipment needed to care for the residents. The home itself is very clean and welcoming.

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Review from Andrea (Granddaughter of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was here for respite and everything was excellent. I would definitely recommend this care home.

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Review from Y W (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came into Silversprings she was sad, frail, depressed, didn't care about how she looked, never eat very much. What a difference. Now she is happy, well fed, clean. I can't thank all involved enough. Plus she hays that she wants to stay here forever. What a difference now.

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Review from C W (Relative of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. Staff friendly and helpful. Relative well cared for.

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Review from J D (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased and satisfied with the care my father received during his (unfortunately short) stay at Silversprings.
All the staff were extremely helpful and kind.
I could not have asked for a more caring attitude.
They were available to talk about my father whenever we needed it, and I
will always be grateful that he ended his life here and not in a hospital.

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Review from B R (Daughter-in-law of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with Silversprings. This is the best nursing home facilities I have encountered over many years as a GP working in many parts of England and Scotland. Spotlessly clean, no odours, really lovely staff who clearly care and are doing their best to ensure that happens. Really impressed. Well
done. Staffing levels at weekends, especially morning seems at times less than usual.

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Review from Maggie B (Daughter of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 94-year-old, fiercely independent mum was rushed into hospital for a major operation it became clear that she wasn't well enough to be discharged to her own home. We were in despair until we found Silversprings. They moved heaven and earth to help us - within two days mum was out of the hospital
and in a lovely room where she said, she was 'in the lap of luxury'. Nothing was too much trouble for the staff, they were flexible enough to meet all her needs, the food was outstanding and nursing care was available whenever required. In fact, Mum was so well cared for that she returned home within two weeks, almost fully recovered. It's also worth noting that we had paid for a week longer than Mum needed but the extra money was refunded in full. I would highly recommend Silversprings - they were there for us in dark days when we needed help. Thank you Silversprings!

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Review from Jem H (Husband of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I bring my wife to the Care Club each week. She enjoys her day at Silversprings where the staff are welcoming and professional. I appreciate the feedback given to me about how she has been throughout the day and what she ate, or left, at lunchtime.

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Review from Maureen H (Wife of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to Silverspring only 3 days ago but he feels very relaxed because all the staff (admin, chefs and carers) have been very caring and friendly. Hopefully, fingers crossed, I am sure, this continues.

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Review from Joyce H (Sister of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is settling now a bit better she is very well cared for and safe. Has lunch there which is very good.

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Review from Edward W (Husband of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started taking my wife for daycare about three months ago. I thought my wife wouldn't like it, I felt guilty but to my surprise she loved it. It was a beautiful building set in lovely grounds, it was clean and tidy and the staff were pleasant and helpful. My wife was quick to settle down soon made
friends and enjoyed the activities and entertainment, she also enjoyed the meals. It gave me a little relief and time to myself

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Review from Keith H (Husband of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Silversprings Thorrington is quite excellent in every way. My wife had lost the use of her limbs, both arms and legs and was incontinent doubly so. Although she could hear, her speech was very limited with moderate Alzheimer's problem. The nursing staff fully understood her situation, she was turned
every two/three hours and as a result, had no painful sore areas.
Equally, the staff were without exception, always cheerful, caring and all knew her Christian name from day one.


A first class home, a great comfort to me on her last days.


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Review from Richard P (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Silversprings for the last eleven months of her life. She declined slowly with vascular dementia but was always treated with respect, kindness, and genuine affection. Mum declined swiftly in the last few weeks but the nursing staff were experienced, professional and understand the
stages she was going through. Having such wisdom reassured us that Mum was in the best possible care. The staff could not have done more or shown more genuine affection. At the end, carers saw to her every need and she slipped away peacefully. Both her closest carers came to her funeral which was lovely.

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Review from Beverley C (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father returned to Silversprings again this year for respite for my mother to have a complete break. My father enjoyed the company of other residents in activity sessions. Found all staff friendly and helpful. Meal times and food choice excellent. Silversprings has wonderful grounds and my father
enjoyed sitting in the gardens. My mother was able to go away on holiday confident that my father would be looked after to the highest standard. My mother will be only too pleased to return again next year.

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Review from C B (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has started to attend day club regularly and she has settled in well. The staff are welcoming and engaging they made both my mum and I feel safe and secure. Attending day club has made mum more alert and relaxed. Mum has now experienced four weeks of respite care where she had enjoyed her time
there and she has developed good relationships with staff and residents. I couldn't be more happier with the service and care. The rest has been invaluable to me everyone understands what I need. Thank you so much from the bottom of my heart.

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Review from Sue M (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made to feel at home, cared for and safe. She is eating well and always appears happy. Her medical and personal care is wonderful. We all feel relaxed knowing she is somewhere comfortable.

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Review from Glenn C (Husband of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The permanent staff are hard working and very caring. The home, however, lacks sufficient staff which results in the aims not always being met. Agency staff are obviously "not up to speed" and require the attention of the permanent staff, which means they are not always able to help. Frequently, staffing
levels set by 'Care UK' are not met, e.g. One member of staff to seven residents in the lounge. Having said all this, I am satisfied with the care my wife receives.

Reply from Samantha Debenham, Marketing Support Administrator at Silversprings

Thank you, Glenn, for your comments - we are grateful for the feedback and so pleased that you are satisfied with the care your wife receives at Silversprings. With regards to the staffing levels, a full dependency analysis is carried out for each resident, which is then used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs. We do aim for continuity of care – however, to cover annual leave and staff rotas, agency staff are sometimes required to ensure high levels of care across the home and maintain team levels. I would like to assure you that this is being monitored and that we take your concerns and feedback seriously.


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Review from Gill (Friend of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known my friend for over 30 years and always done her hair! When she moved into Silversprings although they have a resident hairdresser they allowed me to continue to do my friend's hair as we had always done. Over the last year, she has settled in nicely and is very happy. The care she receives
I think is great. She says she enjoys her meals and loves playing the games. She has skin issues and they have been kept well under control and always she is clean and tidy. Well done to the care staff at Silversprings.

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Review from Barbara G (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Silversprings for over five years and is very well looked after there. The home itself is modern, clean and has lovely gardens.
Mum praises the carers and appreciates what they do for her. I also find them very cooperative and helpful.

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Review from Margaret E (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On returning to Silversprings after having mum out for the day I asked her if she wanted to visit anywhere else and her reply was no thank you I would like to go back to see the girls meaning the staff. This made me very happy to know mum was happy.
Mums words "the staff are excellent they all made
me feel like it was a family always popping gin to see if I needed anything". When our mum left Silversprings to go home she asked where we had found such a lovely home with such caring people to look after.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Silversprings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Silversprings is calculated as follows: ( (411 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 469 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silversprings is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Joanne

Joanne Rix

Job Title: Home Manager

Joined: 2020

I first qualified as a nurse back in 1987 and completed further training in 1992. I then worked in both health and social care, working with adults with learning disabilities, and mental health needs, and also as a manager of two other care homes in Suffolk. I joined Silversprings in 2020 after seeing from the Care UK website how beautiful the home is.


I believe it’s important for the home manager to be approachable, caring, and open with both their team, the families, and also and most importantly the residents that live in the home.


My favourite part of my job is knowing that no one day is the same. I love spending time with the residents and also seeing how the staff engage with them, hearing their stories from their youth and their words of wisdom to the younger generation.


Outside of work spending time with my family is my big love, I have three grown-up children, and a beautiful granddaughter who stays regularly. I also enjoy walking my Labrador, Max, in the countryside around my home. A glass of rosé wine is my favourite tipple after a long day.