Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.6 122 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Corin Ridout (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room

Oak Lodge Care Home Reviews (122)

Total of 122, showing 1-20
9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.616) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge Care Home has 122 reviews.

Overall Experience

  • 75
  • 43
  • 4
  • 0
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Date Published

122
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Review from Nicole B (Granddaughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Oak Lodge for nearly 2 years and she has received the best care, love and respect from all who work here! From the management, carers, and cleaners to the event staff everyone goes above and beyond to look after my Nan and us all as a family. We are beyond grateful for everything
they do daily for my Nan!

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Nan in our care. It is great to hear that all the staff involved at Oak Lodge are providing the best possible care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Nan with the best possible care.


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Review from P B (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home provided a nice and caring environment for my mother. The staff and management are very helpful and caring.

Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "helpful" and "caring environment" being used to describe our care. Thank you for choosing Oak Lodge for your Mother's stay.


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Review from A C (Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I feel that my experience at Oak Lodge Care Home is very good. All of the staff are marvellous.

Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from Chris L (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken in on 29th January and passed away on Friday 15th March all the while been well looked after and cared for by their excellent staff. As well as looking after Dad they also cared and showed consideration to me, my sister and Mum even sending flowers to Mum on Dad’s passing.
Excellent
home made us feel welcome and at home.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased that you felt welcome and at home and it is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Jennifer L (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend, praise or thank the staff at Oak Lodge enough for the way they have taken care of my father. Their professionalism and expertise is matched by their kindness not only to him but also to our family. My heartfelt thanks to all.

Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your lovely comments. We are very happy to hear you can feel at ease with your father in our care, and we will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care.


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Review from Sharon H (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the housekeeper when my mum returned to her room after a leak. All her personal possessions had been placed within easy reach for her which was so kind as my mother cannot move around easily, it really touched me as it just shows that things do not go unnoticed.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. We are very pleased to hear that you were impressed by the level of thoughtfulness shown in the care that your mum received. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Elizabeth R (Wife of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived to find my husband sitting at the table where the tea party was in full swing. The table was beautifully laid with part napkins, beakers and plates. The food was delicious and appropriate jam tarts, finger sandwiches and orange squash. The chef has made a gorgeous red jam heart-shaped tart.
There was a "drink me" bottle and an "eat me cake". The carers and entertainment staff were engaged with the residents. My husband was very alert and enjoyed it.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially with all the planning that went into the event; it's nice to know that it is appreciated and enjoyed. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Richard G (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is 101, has been at Oak Lodge for well over two years. I can not praise the experienced staff highly enough for the care and attention they give her. From the carers, housekeepers, chefs, and reception staff to the brilliant entertainment - nothing is too much trouble for them. Thanks so
much.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so happy to hear that your Mum is getting all the care and attention needed to make her stay as comfortable as possible. Thank you for choosing Oak Lodge Care Home.


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Review from D J (Niece of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I don't get to see my aunt often, but when I do, she always looks very clean and well-presented. She always appears to be happy in her secure and very comfortable surroundings, and she thoroughly enjoys doing all the different activities with her fellow residents. I find the staff to
always be very helpful, friendly and very knowledgeable within their role.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your aunt in our care and hope she feels like a part of our Oak Lodge family. We hope to continue providing your aunt with the best possible care.


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Review from M B (Relative of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It gives me peace of mind to know my relative is being cared for at Oak Lodge. I know she can be difficult, but she is treated in a professional, caring and friendly manner. She enjoys bingo and loves the visits when the animals come.
Thank you.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “professional, caring and friendly manner” being used to describe our care. Please let us know if there is anything we can do to make your relatives stay as comfortable as possible.


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Review from S K (Niece of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Lodge is the 3rd nursing home my aunt has been in during the last 18 months. She has found her forever home. Everything from the way she is respected and cared for, the cleanliness of the home, the food and entertainment provided, as well as how we, as relatives, are welcomed and encouraged to join
is absolutely wonderful. Couldn't recommend enough.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. We are happy to hear your aunt feels like she has found her forever home and feels like a part of our Oak Lodge family. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.


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Review from A J (Son of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given to my father. The staff are very helpful and friendly. The home is very clean and warm. If there were any issues, it was with parking - not enough parking spaces, especially for disabled people.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave your review. We are very happy to hear you can feel at ease with your Father in our care. Thank you for choosing Oak Lodge for your stay.


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Review from Sheila F (Wife of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Oak Lodge very satisfactory.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave us your review. We are pleased to hear you are happy with the care provided at Oak Lodge Care Home. If there is anything more we can do to make your loved ones stay as comfortable as possible, please do let us know. 


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Review from S C (Granddaughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is nice.
I like how there are different activities throughout the day, can even get your hair and nails done, which is a bonus and make my nan feel more human.
Staff are friendly and helpful.

Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for leaving your review. We are so pleased to hear that your Nan has benefitted from our fantastic hair and beauty facilities. Our resident's health and well-being are our absolute priority, so it is lovely to hear this. We hope to continue providing your Nan with the best possible care.


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Review from Beryl K (Sister of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home extremely caring, loving and friendly. All staff are knowledgable about all residents, their family and visitors, taking time to make everyone feel welcome and at home. My sister feels very "at home" here.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “caring, loving and friendly” being used to describe our care. We hope the care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Karen L (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been at Oak Lodge, I have been very pleased with the care that my father has received. He seems very happy at Oak Lodge. The carers are extremely nice and friendly and care for Dad well. All the staff have been very helpful, from the office to the nursing/care staff. I've been very
happy with the service/home.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Nicholas M (Grandson of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home.
Nice rooms.
Very clean.
Friendly staff.
Most importantly, Nan is being looked after very well.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Nan in our care. We hope to continue providing your loved one with the best possible care.


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Review from Kate O (Sister of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always caring and helpful. My sister always looks lovely and happy. Lots of activities which residents enjoy. Really lovely to see the smile and also join in singing etc.
Oak Lodge Care Home always looks well cared for too.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from S H (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful and provide the care and support mum needs. I am always kept up to date about Mum's health. I am always contacted to deal with all issues.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Julie R (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a very friendly place to be, lovely and clean. Staff spot on.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. We are happy to hear you think Oak Lodge is a clean and friendly place to be.


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Oak Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (20 Goods x 4) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (3)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!


Minwen

Minwen Cui

Job Title: Clinical Services Manager

I joined the Oak Lodge team in 2019 as Clinical Services Manager. I have been working in a healthcare setting for 30 years, both within Private and NHS settings.


I am very passionate about working in the elderly care sector and ensuring our residents continue to have a meaningful and good quality life. We have a wonderful team here and I enjoy supporting and encouraging them every day so they develop.


In my spare time, I enjoy playing tennis, dancing, swimming, squash and cycling.


Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.


Frequently Asked Questions about Oak Lodge Care Home

What types of Care is Oak Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak Lodge Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Oak Lodge Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Oak Lodge Care Home?

Close to Local shops, Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oak Lodge Care Home to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.