Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.6 122 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Corin Ridout (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room

Oak Lodge Care Home Reviews (122)

Total of 122, showing 21-40
9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.616) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge Care Home has 122 reviews.

Overall Experience

  • 75
  • 43
  • 4
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Date Published

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Review from D J (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's condition does not lend itself to expressing how she feels about Oak Lodge but she appears to have settled in as well as can be expected.
Must say that on my visits I've found the staff friendly and helpful.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We hope Oak Lodge care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "friendly" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from A W (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mams carpet needs to be clean and walls and skirting boards in her room.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave us your review. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from Georgina R (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. Mum is very happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. We are glad to hear that your Mum is happy in our care.


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Review from Maureen G (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Oak Lodge highly enough, my mum has been in their care for three years, and she is so happy and well cared for. She is always spotlessly clean and comfortable and the food is good. All the staff are friendly, kind and helpful, and treat Mum like one of their family. We could not ask
for a better place, especially in this difficult last year. A big thank you to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It is so good to hear that your Mum feels like part of the Oak Lodge family. We hope to continue providing her with the best care possible. Thank you again for your recommendation.


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Review from Don H (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum appears to be happy and very well cared for. Staff are always helpful and regularly keep me informed of any issues. Thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. We are glad to hear that you feel well informed of any concerns we may have about your Mum and that she is happy in our care. Thank you again.


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Review from Michael S (Husband of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After six weeks, everything very positive.

Reply from Amanda Barnes, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments.


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Review from Carrie J (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here only for a few weeks, but I have been very impressed. She seems so much happier and well cared for. Staff are friendly. Her room is lovely too.

Reply from Amanda Barnes, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from D S (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whole team have been really supportive to us as a family and go out of their way to meet our mum's needs. Mum is very happy here and we now get to visit face to face again.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. We are glad to hear that you have all been so well supported by everyone and that your Mum is happy in our care. It is so nice to be able to welcome you back for visits again!


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Review from Simon T (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother arrived at Oak Lodge a few months ago after a lengthy stay in hospital. We had all been very concerned about her well-being whilst living independently, especially with her advancing dementia and had thought that staying at Oak Lodge for a respite after hospital would be a welcome break for
her. My Mother has found change very upsetting over the years but settled into Oak Lodge surprisingly quickly. We were so pleased for her when the decision was made that she should not return to her home and Oak Lodge accepted her as a permanent resident; we have not seen my Mother so contented, animated and actively participating in activities for many years. We feel that her life now is so much richer and rewarding; she is without a doubt in a happy place and that is down to the amazing care and compassion shown every day by all of the wonderful staff. We are all most grateful to them for bringing so much joy to her life where for so long there has been none.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is great to hear how well your Mum settled into life at Oak Lodge and that you can see such a positive change in her. To be able to bring joy back into her life means so much to us, thank you for choosing us to look after her!


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Review from Rachel (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 6 months since being taken directly from hospital after a nasty fall and onset of dementia. She was most upset not to be returning to her beloved home. However, she has not been as happy as she is now for many many years. She loves it. She loves the food, the staff,
the facilities, etc. Oak Lodge is a beautiful place, the staff are so much fun yet professional whilst observing the need for privacy and dignity. Their approach to cleanliness is second to none. I couldn't wish anywhere better for my mother. Her family are comforted by the care she is receiving and her constant laughter.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your review. It is so nice to hear how happy your Mother is in our care and that the whole family feel reassured knowing she is being well looked after. I will certainly pass your lovely comments on to the whole team. Thank you again.


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Review from Ria N (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Oak Lodge for quite some time now and the standard of care is excellent. Apart from being very clean and pleasant at the home, the staff are always friendly and helpful. I always know my mum is safe and well looked after by the staff. They keep me updated on any changes
as well and the events coordinator regularly send me photos of my mum participating in activities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It's so nice to hear from our residents' families saying how happy they are with the care provided. We hope to continue providing your Mum one with the best possible care.


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Review from Anne C (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Lodge Care Home has cared for my mum now for the past year. She has dementia and is also an amputee and they have been amazing throughout the pandemic making sure mum has been kept safe. Not only are they like a second family to mum but they have also taken the time to help us as a family to come
to terms with placing mum in their care. Nothing has been too much trouble, they are always on the end of the phone if we have any queries. We can only express how happy we are mum is under their care and for anyone considering the home for their loved one, I wouldn’t hesitate; they are great.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your kind words. We are glad to be able to help you and your family through such a big adjustment. Thank you for choosing us to look after your Mum.


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Review from Kim S (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all his staff go that extra mile when they can and are always polite and helpful. Mum needed a haircut badly and the hairdresser they usually have needed to satisfy paperwork before she could come back into the home, so one of the staff who was a qualified hairdresser cut mum's hair
for us and did a wonderful job. They always keep us up to date with mum's health and you can always ring to speak to someone. They always keep the residents occupied with lots of activities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It is so nice to hear about our staff going above and beyond to care for our residents. We hope to continue providing your Mum with the best possible care. Thank you again.


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Review from Tim M (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother has been with the home, I have always found the staff and management at the home friendly and caring and even through this time of the COVID pandemic. I have had no qualms with the way the staff and management have presented themselves during this very stressful time for them and
the residents. I have always been happy with the way they have looked after my mother and when I have seen her, I can see she has been treated and looked after very well and it has been nice to know she is being treated and loved in that way. I can not say enough about all the staff. I have said it before and I will keep saying, they are all heroes!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your kind words. We are so glad to hear that you feel that your Mum is well looked after in our care. We are happy to have been able to support you through what has been a challenging time for both our residents and families. Thank you again.


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Review from Lisa H (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was placed here after continuous falls at home due to his dementia. He has been here since November 2020. The care staff are friendly and caring, always ready and willing to help both the residents and their families. The entertainment team keep things interesting for the residents, especially in
these times of uncertainty. The Manager and administration staff are always willing to help should there be any problems or questions that you may have.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your review. It is lovely to hear that you feel both Dad and the whole family are being well supported by the care staff and management. Thank you for choosing us to care for your Dad.


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Review from Steve E (Nephew of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt passed away in January at the care home. During her 3 years at the home, she was well looked after in every way possible. I couldn't have asked for her to have had better care in her last few years. The staff are an absolute credit to Oak Lodge. Nothing was too much trouble for them. They helped
me keep in touch with her during the tough times brought about by covid. They deserve a big pat on the back. From the reception, the carers, cleaners and entertainment team, right through to everyone that does a magnificent job in keeping the residents well looked after. She really enjoyed taking part in the various activities and it was lovely to see. The day my aunt passed away was obviously very sad, but everyone was helpful and supportive. The manager and his team have supported me through the days since my aunt passed away. Oak Lodge will always be a very special place for me and my family. Thank you to them all.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you so much for sharing your lovely experiences with Oak Lodge with us, we are so grateful to read your kind comments. We are so, very sorry for the loss of your Aunt, please accept our condolences. We are so pleased that you're happy with the services and the support Oak Lodge have to offer. Please let us know if there is anything else we can do for you and your family.


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Review from M G (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay - staff and carers are top-notch.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review, we are so pleased that you enjoyed your stay with us.


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Review from W F (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my family feel confident in the staff. We are sure that our beloved Mum is cared for in a kind and friendly way. The confidence that has given us this horrible year is invaluable.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Oak Lodge Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from B C (Sister of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Oak Lodge for nearly nine years. She is very happy with very good food and a very nice room, which is always very clean and tidy at whatever time of day I visit.

Reply from Emily Wilson, Customer Services Adviser at Oak Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Sister in our care. Please let us know if there is anything else we can do for you or your family.


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Review from M H (Stepdaughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful and caring. I am very pleased my father is being looked after with such kindness. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for the feedback. We are very happy to hear you can feel at ease with your father in our care.


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Oak Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (20 Goods x 4) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (3)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!


Minwen

Minwen Cui

Job Title: Clinical Services Manager

I joined the Oak Lodge team in 2019 as Clinical Services Manager. I have been working in a healthcare setting for 30 years, both within Private and NHS settings.


I am very passionate about working in the elderly care sector and ensuring our residents continue to have a meaningful and good quality life. We have a wonderful team here and I enjoy supporting and encouraging them every day so they develop.


In my spare time, I enjoy playing tennis, dancing, swimming, squash and cycling.


Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.