Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.6 122 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Corin Ridout (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room

Oak Lodge Care Home Reviews (122)

Total of 122, showing 41-60
9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.616) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge Care Home has 122 reviews.

Overall Experience

  • 75
  • 43
  • 4
  • 0
  • 0

Date Published

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Review from Denis M (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of coronavirus, I haven't seen Mum since 04/03/2020. I know that the carers are working tirelessly to look after all the residents. My suggestion is that, instead of serving the dinners on a normal diner plate, which to someone with dementia looks like a mountain to climb and invariably they
won't touch any of it, serve it on side plate with smaller portions. Cut down on the food wastage. Don't cook gammon that they can't chew!

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Our residents' health and well being is an absolute priority. We will discuss your feedback with the home manager to help us continually improve our service. Thank you for your feedback.


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Review from D M (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the care home is good. However, I feel there is room for improvement in the following areas - Staff levels - these always seem to be insufficient.
Logbook - Handwriting not legible, information and records inconsistent and often missing, (method outdated).
Recommend an electronic computer-based
system be implemented for residents' logbook/care records.
Residents clothing items not returned/lost when cleaned, sometimes other residents' clothing items returned to the wrong room.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Michael B (Son-in-law of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that all the staff treat the resident with dignity and kindness and nothing is too much for them. They also treated me well when I was able to visit my mother-in-law.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Carol H (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is bedridden and is looked after very well by the care assistants. During the Covid lockdown, the care home has not allowed relatives to visit but has provided tablets for Facetime to keep in touch. They have isolated so well that no virus has broken out in the home.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Elizabeth C (Wife of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the family cannot visit my husband at the moment, it is difficult to say what the home is doing at the moment. We can now talk to my husband on a mobile and I do phone every day to find out how he is. He seems happy but misses visits. It must be very difficult for the staff at the moment and to keep
the home bug free.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Patricia B (Wife of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has received excellent care. Although he has dementia, they chat to him (better than I can!) and I feel glad that somebody cares about him now I am no longer able to. They have all been very friendly when I am able to visit.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We are very happy to hear you can feel at ease with your husband in our care. Thank you for the kind words.


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Review from Julie G (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Lodge offers high standards of care with a professional staff and their attitude towards residents is caring and respectful.
My Mother was discharged from hospital in October 2019 to Oak Lodge following a series of strokes and suffering with dementia.
Due to the current pandemic, we are not able
to visit but receive regular updates from Oak Lodge.
I am very glad to report that there have been no issues with their supply of PPE and at the time of writing the home is virus-free.
Prior to the current situation, we were allowed to visit at any time and always made welcome by all members of staff.
My levels of stress and worry about my Mother have significantly reduced compared to when we were caring for her in her own home with help from carers (who were excellent) four times a day.
We would recommend Oak Lodge who although BUPA can accept local authority funded patients.
We know Mum is in a safe place and it is very reassuring for us. A big thank you to all at Oak Lodge.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

It is very difficult to trust someone else with a loves ones care, so we are very happy to hear that you feel like your mother is in safe hands.


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Review from Kelly K (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had to go into this care home from being in hospital for respite care. It has been a difficult time due to the COVID-19 lockdown situation. We have been unable to see him. What I have been told over the phone has been very informative and he has been cared for well. I cannot say anything more
than this as I have not seen anything physically.
Only issue is being able to speak to him on the telephone. Myself and my mum have had various degrees of difficulty getting through. I understand that the staff will be busy but it’s not easy in the situation we are all in, especially for my mum as she is separated from her husband, is not used to video calling and gets frustrated quickly when she can’t get through via conventional methods for her.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Anne B (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was transferred to Oak Lodge from hospital in May 2020, after she had a fall at her previous care home. Her dementia, lack of mobility and frailty meant that she was then in need of nursing care.
Unfortunately due to the Coronavirus, I have been unable to see my mother since the beginning
of March or to enter Oak Lodge past the reception area. Therefore my views are based on the limited time and experience that I have of it, and I have used 'satisfactory' to mean 'unknown' in the options.
On both my visits so far I have been made very welcome by a lady on reception and the manager. He was eager to explain all the details about my mother's stay and happy to have a chat. I was told about the use of a mobile phone on each floor to enable communication with residents, and the phone number to talk to the staff on her floor who would be able to keep me updated on her progress. This has proven invaluable and most helpful.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for taking the time to leave such lovely comments. We are sorry it had to happen under such circumstances but we really appreciate your understanding.


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Review from Gloria L (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home, as all the staff are very friendly and make people very welcome. Always very clean and smells fresh. Nothing is too much trouble for the staff. Mum seems very happy.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your mother's care and we appreciate the lovely feedback.


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Review from Lydia B (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father has been in Oak Lodge for over 4 years now and we have always been pleased with the home. The staff have always been friendly and caring and have shown genuine interest in the work they carry out which we know can be difficult at times.
Sadly due to COVID-19, we have not been able to visit
the home since shutdown, but feel confident that Dad is being well looked after. We have had updates from management and a Facebook site has been set up which has been a great comfort to our Mother, seeing photo's of Dad looking so happy and well cared for.
Hopefully, we can soon return and meet up with everyone that we have become so fond of.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We are very glad to hear you feel like your father is in safe hands. We appreciate your understanding during such a difficult time.


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Review from Anita G (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is really good, very kind and friendly to my mother and to any visiting relatives. It is clean and the food they receive is great. It is very reassuring to us that she is being well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mother in our care.


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Review from Patricia B (Wife of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a respite resident at Oak Lodge. I have found him to be very happy living here. I find the staff very attentive and extremely kind. I have found the home to be extremely clean, and the food marvellous. I've also noticed the other residents are happy.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your husbands care, we really appreciate you taking the time to leave us such kind words.


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Review from K U (Wife of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming, friendly and homely. Standard of care is good overall although not enough staff at times and communication has improved, but still could be a little better.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave your feedback, we try to continuously improve so your comments are really essential to us.


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Review from Gwendoline W (Sister-in-law of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very helpful and caring, they will listen to any needs we may have toward the resident. It is also for us to understand that care is not always easy due to the dementia and the person's reaction toward staff.
Having worked for 25 years with dementia patients I believe the
care and understanding to be very good, respect and dignity also understood.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for your praise, we are very glad to hear that you feel the residents are well looked after. We really appreciate the kind comments.


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Review from Trevor G (Husband of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came here two years ago and I thought it was a lovely care home then. Now I think it has improved and the staff are absolutely brilliant so caring and happy.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave such kind comments, we really appreciate it.


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Review from G W (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is satisfactory and the carers have been very helpful to both my father and myself.

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Review from Nigel (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in the care home through her end of life. I was so concerned about her care as I live in Canada.
The care given to my mother as witnessed by my two nieces who live in Southampton was excellent. I flew back twice to Southampton to visit with my mother and I asked her about her care.
My
mother was happy with all aspects of her care. My mother was transferred to the care home from a local hospital where she felt her dignity was not being respected. From her first day at the care home that all changed.
From time to time I spoke via phone with the General Manager and some of the nursing staff, they were all excellent. I am so thankful for my mother`s last few weeks of life were with the staff of Oak Lodge Care Home in Bitterne.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for such kind and genuine words, we really appreciate it.


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Review from Dianne C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living here for 2 years now and we are very pleased with the level of care provided. She enjoys the entertainment and having her hair done.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your mothers care. Its always lovely to hear about our residents enjoying themselves.


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Review from R C (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kitchen view lounge - peeling wallpaper but the dining room is being decorated so may be fixed soon, easy access - one lift to the third floor. Staff decorate the lounge for festivals including Chinese New Year. Plants and dried/artificial colourful flowers are always on view. Meals - vegetables are
often overcooked but a reasonable menu.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will discuss your comments with the home’s manager to help us continually improve our service.


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Oak Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (20 Goods x 4) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (3)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!


Minwen

Minwen Cui

Job Title: Clinical Services Manager

I joined the Oak Lodge team in 2019 as Clinical Services Manager. I have been working in a healthcare setting for 30 years, both within Private and NHS settings.


I am very passionate about working in the elderly care sector and ensuring our residents continue to have a meaningful and good quality life. We have a wonderful team here and I enjoy supporting and encouraging them every day so they develop.


In my spare time, I enjoy playing tennis, dancing, swimming, squash and cycling.


Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.