Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.6 122 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Corin Ridout (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room

Oak Lodge Care Home Reviews (122)

Total of 122, showing 61-80
9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.616) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge Care Home has 122 reviews.

Overall Experience

  • 75
  • 43
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Date Published

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Review from Peter D (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always attentive and look after my dad when he visits my mum in the care home. They sometimes phone me to check on him if he hasn't turned up! Alzheimer's is very distressing for relatives but I know my mum is safe and cared for which helps a lot.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for the lovely feedback. We are very glad to hear you are happy with the level of your mothers care.


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Review from A S (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Oak Lodge Care Home for 2 weeks. He seemed to settle well in the care home. The room he is in is a very nice room with an ensuite bathroom. The staff are very friendly and very caring. The security at the home is very good so the residents feel safe.
The care home is clean and tidy.
They provide a healthy option of food, breakfast, lunch and dinner.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your kind words. We're very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything else we can do to make him more comfortable.


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Review from Lynne M (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always very happy with the care my dad receives at Oak Lodge, everybody is so kind and understanding and I know he can be a bit difficult at times.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review, Lynne. We really appreciate your feedback.


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Review from Marliene G (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Oak Lodge for a short period of time but I am very impressed with all the facilities and cleanliness of the overall appearance of Oak Lodge. The staff are very dedicated and give excellent care to the patients.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for such amazing feedback, Marliene.


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Review from Janet C (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the cleanliness and brightness of the home, my friend is very well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you, Janet for your feedback.


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Review from J H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Oak Lodge for 6 months after having one fall too many she is no longer able to weight bare.
Nursing personal care is of a very high standard as is the food.
It is nice when visiting to see the same staff who are always welcoming and careful. I would certainly recommend
Oak Lodge to anyone looking for nursing care.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your praise. We are delighted to hear that you feel like your mother is well looked after. Thank you, again, for trusting us with her care.


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Review from Terance Malcolm C (Husband of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The clinical services manager and her staff are excellent with my wife, really well looked after.
Always looks clean and nice.
I am happy with everybody.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is very nice to hear you are happy with our home and that you can trust us to take care of your wife.


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Review from H W (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oak Lodge Care Home for over three years. In this time the friendly happy staff who look after my mum have been constant. They take great care of my mum's daily need giving her all the time she needs. The food is great and the home is always clean and smells fresh. My mum is lucky
to have an excellent nurse working on Peartree Floor who always has time to answer questions and give feedback. To sum up the place, you are greeted by a smile as you enter and the experience gets better.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from H C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been in the home now for four months. Living out of the country, I am finding it hard to keep in contact with the home. However, when contacted, they were good in providing me with additional contact help.
Visiting this time the staff have been great.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Edward S (Husband of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has resided at Oak Lodge for almost 3 years, she has had excellent care and attention. I cannot fault any part of her stay. The staff and caring nurses and care workers are 100% with a good, friendly and homely atmosphere, hard working with a good, friendly smile and to put residents at ease,
thank you.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from C W (Friend of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lifetime friend has been a resident for about 1 year and we have visited her on a regular basis on different weekdays and have always been impressed by all aspects of the care provided at the home.


In particular, the attitude and dedication of the staff that we have come into contact with is exemplary

and we have complimented individuals accordingly at every opportunity. Other residents we have met appear to be happy and well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will pass on your comments to the home’s manager. The Bupa Customer Care Team.


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Review from Maureen P (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff go that extra mile with kindness and help.


Family are treated with respect and always use our first names, which I like.


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Review from Anna P (Sister of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been very happy at Oak Lodge for around five years. He is looked after with kindness and enjoys the entertainment provided by singers and dancers.


I cannot comment on food and drink as my brother has to be fed via a tube. However, the residents look happy at the lunch table.


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Review from Jennifer W (Sister of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Lodge is a lovely warm caring home. My family and I always feel welcome. I feel my brother couldn't be cared for better anywhere else.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you feel like your brother is being well cared for and appreciate your comments regarding the home being lovely and warm. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Terry-Leigh F (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and caring towards residents and family. Nothing is too much trouble. A real homely feeling, food very good, very clean and excellent service.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and providing excellent care. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from H E (Niece of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well looked after. The staff look after them well.
The home is always clean and warm.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments about the staff caring for the residents well. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Richard C (Son-in-law of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has only been here 2 days but so far a good experience for us all.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear about your positive experience with the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from T D (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and respond well to Dad's needs. He is happy here and has formed great relationships with the staff.
Responses to buzzers is an area which I feel has room for improvement as Dad has waited for a long time on occasions for someone to come into his room when he has rung his buzzer
or buzzers are not always within his reach.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that overall you have had a positive experience with the home and appreciate your comments regarding the buzzer situation. We will discuss your comments with the home's manager. The Bupa Customer Care Team


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Review from William H (Husband of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is very satisfactory.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you are satisfied with the quality of care provided. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Janet B (Wife of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The only problem I have is not leaving the alarm with my husband. Also leaving the alarm ringing for a long time. Otherwise, the staff and manager are really lovely and so glad he is here.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that your overall experience with the home has been positive and appreciate your comments regarding the alarm situation. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Oak Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (20 Goods x 4) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (3)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!


Minwen

Minwen Cui

Job Title: Clinical Services Manager

I joined the Oak Lodge team in 2019 as Clinical Services Manager. I have been working in a healthcare setting for 30 years, both within Private and NHS settings.


I am very passionate about working in the elderly care sector and ensuring our residents continue to have a meaningful and good quality life. We have a wonderful team here and I enjoy supporting and encouraging them every day so they develop.


In my spare time, I enjoy playing tennis, dancing, swimming, squash and cycling.


Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.