Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.6 122 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Corin Ridout (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room

Oak Lodge Care Home Reviews (122)

Total of 122, showing 81-100
9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.616) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge Care Home has 122 reviews.

Overall Experience

  • 75
  • 43
  • 4
  • 0
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Date Published

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Review from D F (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Oak Lodge for approximately 2 months now.
She is on Peartree floor. The care and dignity side of the package is excellent. All carers are attentive and nothing is too much trouble - very friendly.
The food is prepared by a chef and is very good. I visit my mum every day and she is
always comfy and clean. There is a doctor on site every Monday and Thursday for any queries or concerns. Everyone is very flexible and accommodating to individual needs. Very happy and feel I can voice my concerns freely.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are happy to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the care and dignity your mother is shown. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from C R (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Oak Lodge for a little over a year now and I have always been happy with the care and support provided for her.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the care your mum has received. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Clare A (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Dad has been moved down to Freemantle he seems so much better and more settled in this considerably quieter environment. He seems so much less confused and more content. He always has lovely things to say about the care he receives from the majority of the staff, which is a real comfort to us
as his family.
The garden looks beautiful by the way!

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you and your father have had a positive experience with the home and we appreciate your comments regarding your fathers stay and the gardens. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from M S (Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired registered nurse and have worked in several nursing and residential homes. The welcome and attitude of the hard-working staff is obvious. The staff were very friendly and the good care was outstanding.
Security was excellent.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the friendliness of the staff and security you felt while in the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from M A (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing care and staff very good.
We (my wife and I) are very satisfied with the level of care provided by all at Oak Lodge.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased that you have had a positive experience and appreciate your comments about the level of care that your parent has received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from S B (Wife of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On arrival, all seemed friendly, nice clean, room small. As there was no riser recliner chair, he had to spend most days in bed.
On 1 occasion when I was there, we waited over 20 minutes for someone to hoist him onto the toilet after me asking 3 times.
He said when you ring the bell, it takes ages
for someone to come, 30 minutes wait on another occasion.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of our care home. Your comments are extremely important to us and our residents' health and wellbeing are our absolute priority. We will discuss your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Margaret G (Wife of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all his care.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for review of Oak Lodge Care Home, we are pleased to hear that you are satisfied with the care here. We will share your comments with the care home's manager. The Bupa Customer Care Team.


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Review from Beryl L (Sister of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Lodge has been my sister's home for the last 5 years. She has no complaints about anything. The carers are wonderful. Nothing is too much trouble for them. The food is excellent, and she is always kept very clean and tidy.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge care home, we are pleased to hear that your sister is content and you are happy with the care provided. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.


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Review from Pamela B (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely place to place your loved ones. Most caring staff.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge care home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments of our staff also and will share these with the care home's manager. The Bupa Customer Care Team.


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Review from Jane C (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a good experience when it's been a very sad affair to have to place my mother in a care home. All the staff are very good and if I had any worries or problems, I know I would talk to any of them. My mother has been here for 3 years now and she's being well looked after with lots of care
and lots of dignity. Thank you Oak Lodge.

Reply from Stephen Rondel, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We understand how difficult it can be to arrange care for a loved one but we are happy to hear that your mother has settled in well and is receiving the care and respect she deserves.


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Review from Richard M (Friend of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff lots going on always warm.

Reply from Natalie Krisman, Customer Service Adviser at Oak Lodge Care Home

Thank you for your review. We are so proud of our staff and the efforts that they go to for our residents and their families.


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Review from D C (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I moved my mum into Oak Lodge in January 2018 and it has proved to be the best decision we could have made, she is very happy living here and all the staff are so kind and caring, attending to her many needs.

Reply from Natalie Krisman, Customer Services Administrator at Oak Lodge Care Home

Thank you for sharing this, I am happy to hear that your mum is happy at Oak Lodge.


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Review from Brenda B (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After several very traumatic (for me) weeks. It was a relief to know that my husband would be cared for in such a nice care home. Staff at the previous facility were excellent. A great support to me, it was not a place for him to stay permanently. My husband has only been here for a few days, I know
he is very good kind hands and I may be able to stop worrying.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. I'm sure that your husband will settle in well and make new friends not only with other residents but staff as well. I'm sure that you will have peace of mind knowing that he is safe and well cared for in our care and any concerns that you may have, just say and I'm sure they will be dealt with for you putting your mind at rest.


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Review from Joyce H (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall experience.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Shani W (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (Freemantle Floor) has been so looked after since arriving in this home. He seems very settled, contented and happy with all the carers he has. He is always clean and has gained weight which is a good thing. My father is vegetarian and I have been assured that the choice of food for him is
improving.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. I'm so pleased to hear that your father is settled and happy, this must give you peace of mind knowing that he is safe and well cared for.


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Review from V A (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy and well cared for at Oak Lodge. All carers are fantastic and work incredibly hard to ensure all residents are enjoying their lives at Oak Lodge. Oak Lodge has a family feel and all visitors feel very welcome.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. It is so nice to hear that your mum is happy and well cared for. It is the little things like a smile or a little chat that makes all the difference and makes it more like a family.


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Review from E F (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always treated with loving kindness. Her requirements were few especially in the last few years, but she needed to be turned every two hours because she was bedridden. In the early days, I had to step in because she was moved using a hoist which she found distressing. When she was able
to use the step lift by covering the metal work with a towel to protect her knees.


Overall I was very impressed with the home, the facilities, the staff, the layout in the lounge and the ability to choose something different at mealtimes if the menu was not fancied for instance ask for an omelette.


Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. it is lovely to hear that you were impressed with our home and I hope that when you look back on the time that your mother spent with us it gives you comfort knowing that she was well cared for.


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Review from Rosemary J (Cousin of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided for my cousin.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. It is lovely to hear how well cared for your cousin is, in our care.


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Review from S J (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention given to my mother and the support to family as needed.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and team.


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Review from David B (Husband of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, no complaints. Staff very friendly and helpful.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review and kind words about our staff.


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Oak Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (20 Goods x 4) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (3)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!


Minwen

Minwen Cui

Job Title: Clinical Services Manager

I joined the Oak Lodge team in 2019 as Clinical Services Manager. I have been working in a healthcare setting for 30 years, both within Private and NHS settings.


I am very passionate about working in the elderly care sector and ensuring our residents continue to have a meaningful and good quality life. We have a wonderful team here and I enjoy supporting and encouraging them every day so they develop.


In my spare time, I enjoy playing tennis, dancing, swimming, squash and cycling.


Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.