Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.6 122 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

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Care Provided by Oak Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Corin Ridout (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oak Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room

Oak Lodge Care Home Reviews (122)

Total of 122, showing 101-120
9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.616) out of 10, based on 11 reviews in the last 2 years. Over all time Oak Lodge Care Home has 122 reviews.

Overall Experience

  • 75
  • 43
  • 4
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Date Published

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Review from Glenis M (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very kind and professional with a caring attitude towards patients.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from J L (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my last review, I have noticed a lot of changes, more staff, not so many agency staff. Food is more acceptable and good staff. Now, when I ask for something to be done, it is done. Mum is very happy here, she told me.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. I'm so glad to hear that your mum is happy in our care and your kind words about our staff.


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Review from Anthony J (Cousin of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with Oak Lodge and all its staff.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Angela H (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been polite and friendly and cared for my relative with compassion. The food is excellent and the overall care and any treatment needed have always been done promptly.


The home is cosy and value for money.


Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from D B (Son of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and kind. I'm impressed with how they communicate with my relative and cater to her needs.
The room is clean and my relative feels safe and secure.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Leonard P (Husband of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my wife several times now and have been very impressed by all the staff I have met, management, nurses and carers, for their thoughtfulness, loving and kindness.
The lounge and dining room are in very good decorative order, clean and tidy.
My wife's room is nice and bright and well
furnished with adjacent bathroom.
I feel very relieved that she is well cared for. Her previous home was nice but Oak Lodge is far better.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review and your kind words about our staff. I'm sure you must have peace of mind knowing that your wife is well cared for and safe in our care. I'm sure that she will make new friends not only with the staff but with other residents as well.


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Review from S G (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care quality very much depends on who is on duty. There is a very good standard of care and can be also a very poor standard of care.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Maryvonne T (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am confident that my friend is receiving a good level of care. There is a relaxed yet professional ambience throughout the home and as a frequent visitor, I know many of the care staff and can raise any concerns at the point of contact.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from R T (Husband of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has always been well cared for.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. I'm so glad to hear that your wife is well cared for, this must give you peace of mind.


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Review from Peter T (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been visiting my mother, I have found Oak Lodge Care Home management and staff to be very caring and efficient. Always greeted with a smile and willing to answer any questions or concerns that I may have about my mother.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. It is the little things like a smile that makes all the difference. You must have peace of mind knowing that your mother is well cared for.


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Review from J B (Wife of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Constant turnover of staff. Do not get to know the residents likes or dislikes.
Often only given squash to drink i.e no hot drink. Staff are always kind and friendly.

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Review from Peter P (Cousin of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care which is provided in this home is of a very high standard. My cousin had a medical emergency last week and the staff dealt with the problem very quickly and in a very professional manner. The home is very clean and tidy, also the residents are all treated with respect and understanding.

Reply from Jamie Barrett, National Development Manager at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Alan C (Son of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the care staff do a good job and look after the residents to the highest standards but there are perennial staff shortages.

Reply from Rose Pickering, Customer Service Administrator at Oak Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Derek (Resident) assisted by family/friend published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this on behalf of my husband who is a resident. He has been here for a month only. Up to now we, his family, and me, are very satisfied with most aspects of the home. His room is bright and clean. There is only one thing that should be moved, its the table by his bed, has seen better days.

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Review from L B (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very difficult decision to support mums move into a home but, Oak Lodge made it a very smooth transition. Mum is getting better care here in a week than the last six months in the community.

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Review from Kerri R (Daughter of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy with the level of care my mother has received in this care home. The staff are friendly and the property is well maintained. I know of a few staffing issues that they have had and I am also aware of a few members of staff being dismissed because of patient mistreatment. However, I
am happy that this has occurred as it shows the home won't stand for the type of behaviour and that is reassuring to know. I like the continuity of care my mother receives and all the ladies I have got to know and respect.

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Review from Malcom T (Son of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room - Clothes are squashed in drawers not tidied, walls a bit scruffy.
Activities - Not here often enough to know about regular activities therefore satisfactory review.
Value for money - Like most care homes as she is self funded we find this expensive.


Overall - happy with the majority of

things and would recommend.

Reply from JW, Marketing Executive at Oak Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Kay R (Daughter of Resident) published on 5 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home for a year today. It's a lovely home, the staff are amazing. Some even went above call of duty for my wedding in July. As the mother of the bride the staff made sure she had her hair done and make up.
I'm able to bring my one year old son to visit his Nana and have left
toys in her room for him to play at each visits.
It was a very hard to look for homes for our lovely mum, but as soon as we saw this one we loved it, it was home.
Amazing place and importantly mum is happy and safe.


The food is amazing, so much so that even my son is keen to eat it (I swear he hates my cooking).


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Review from Sally K (Daughter of Resident) published on 4 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum will have been with Oak Lodge a year tomorrow and I haven't yet visited and not seen a smile on her face. To know that she is so content is a huge blessing, she is well looked after, treated with the utmost care and I truly feel that she is safe. What more could a child want for their Mum. Making
the decision and then choosing a home is one of the hardest decisions I've ever had to make, yet I know that with our choice of Oak Lodge that we found her, her new forever home. The moment we walked in we knew it was the one and Mum has certainly proved this to be the case. I have nothing but praise for the staff, having been a carer for umpteen years I know what's needed to be helpful, happy and caring on a daily basis and they all do it with a smile, each and every one of them. They go above and beyond and it's definitely appreciated by my family and I.

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Review from Kenneth C (Husband of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being very impressed with this nursing home. My wife was brought into this nursing home October 7th after suffering with dementia for 3 and a half years followed by a stroke on August 3rd. She is settling in now which has relieved me of a lot of pressure and tension. I am very pleased with every aspect
of this nursing home.

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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Oak Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (20 Goods x 4) ) ÷ 126 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (3)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!


Minwen

Minwen Cui

Job Title: Clinical Services Manager

I joined the Oak Lodge team in 2019 as Clinical Services Manager. I have been working in a healthcare setting for 30 years, both within Private and NHS settings.


I am very passionate about working in the elderly care sector and ensuring our residents continue to have a meaningful and good quality life. We have a wonderful team here and I enjoy supporting and encouraging them every day so they develop.


In my spare time, I enjoy playing tennis, dancing, swimming, squash and cycling.


Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.