South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
Submit a Review
9.4 85 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.

Show South Lodge Care Home - Avery Healthcare on the Map

Care Provided by South Lodge Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Bradley (Home Manager)
  • Admission Criteria
    • All type of residential admissions accepted.
    • Ages 55+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for South Lodge Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,470
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm


  • Parking

  • car park available on site, with disabled spaces also available.


South Lodge Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 1-20
9.4

South Lodge Care Home - Avery Healthcare has a Review Score of 9.4 (9.386) out of 10, based on 17 reviews in the last 2 years. Over all time South Lodge Care Home - Avery Healthcare has 85 reviews.

Overall Experience

  • 64
  • 17
  • 2
  • 0
  • 2

Date Published

85
4
8
17
68

Review from I L (Friend of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend was well cared for by caring staff
Her room facilities were excellent and she received the required medical support at a difficult time
Great efforts were made to meet her specialist dietary requirements

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that your friend received the care and support she needed during a difficult time. Our team is dedicated to providing compassionate and individualised care, and we're glad that her medical needs and dietary requirements were well met.Your feedback means a lot to us, and we truly appreciate your support. If there's anything else we can do, please don't hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the staff at South Lodge for looking after my mother during the last 26 months of her life. After losing my father and a hospital stay following pneumonia and a hip fracture she did not want to return home. At SL although anxious at first she felt safe comfortable and well looked after
and ultimately chose to stay.
Continuity of care is important and when staff turnover is low the care on each floor works very well and family members are assured that the staff know their relative and that messages are relayed within the team.
The rooms - mini apartments - are excellent well equipped and furnished and can be made to feel very homely. My mum always loved her room! The staff are kind and caring and the meals good with a choice of dining options. There is a welcoming atmosphere created by staff (including non-carers) investing in residents' wellbeing. There is a very good attempt to offer diverse activities that will appeal. I recommend SL to anyone looking for a care solution.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for sharing such heartfelt feedback about your mother's time at South Lodge. We are truly honored to have been a part of her journey and to have provided her with a safe, comfortable, and caring environment. It means so much to us that she felt at home and well looked after during her time with us.Continuity of care is something we deeply value, and we appreciate your recognition of our dedicated team who strive to build meaningful connections with residents and their families. We are also delighted to hear that she enjoyed her room, the dining experience, and the variety of activities we offer.Your kind words and recommendation mean the world to us. Thank you again for trusting us with your mother's care. Thank you for all the support you provide to the home and our residents too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Husband of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited South Lodge for the first time and were naturally anxious about what this would be like.
The Client Liaison Manager spent a considerable amount of time with us showing us around and making us feel very comfortable. He was very kind and considerate and he is clearly in the right job as he
really cares about what he does.
The home is lovely and it really has a home feeling, with beautiful surroundings inside and out. The staff were all very attentive to residents and it felt like a really nice place to be.
Thanks again to the staff, your kindness and professionalism make you an ambassador for South Lodge.

Reply from Jamal Sheikh, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to share such a thoughtful review of your visit to South Lodge. We understand that choosing the right home can be a big decision, and we're delighted to hear that your experience with myself and the team helped put you at ease. Our goal is always to create a warm, welcoming environment where residents and their families feel comfortable and valued, so it's truly heart-warming to hear that you felt this during your visit. I will be sure to pass on your kind words to the rest of the team they will be so pleased to know their kindness and dedication made a positive impression.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa N (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum was a resident at South Lodge for 6.5 weeks as she was too poorly to go home after discharge from hospital after a fall. All the staff from our first enquiry down to the day-to-day carers were so kind and lovely not just to Mum but also to me and my family and Mum's friends who visited.
Mum just needed some respite care but we would thoroughly recommend South Lodge. They were flexible about this as we weren't sure just what we needed when Mum first arrived. Thank you to everyone who made Mum's enforced stay such a positive and happy one.
The food was excellent and Mum had a wide variety of tasty food as a vegetarian.
The laundry system was amazing. Mum didn't want to engage with the social aspects but there were always lots of residents seated in the reception bistro-style area who seemed very happy.
For anyone looking for respite care, I would thoroughly recommend SL. It is clearly a home that has the residents at the heart of its care. Thank you to one and all.

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your kind words and wonderful review. It was truly a pleasure to meet you and your family We're delighted to hear that you had a positive experience at South Lodge. We're passionate about providing the best possible care and creating a welcoming atmosphere, so feedback like yours means the world to us. If there's anything more we can do to assist you or your loved ones, please don't hesitate to reach out. Looking forward to seeing you again soon!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Son of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at South Lodge are exceptional. They went out of their way to ensure my 91-year-old dad settled in well. The home is really beautiful and the activities are amazing. Thank you to the whole team.

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Many thanks for your kind words. It was a pleasure getting to know your family and your father. Wishing you all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy P (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and sister are both residents at South Lodge, and the standard of care they have received has been exemplary. Everything from the facilities provided, the standard of the accommodation and the catering is to a very high standard; not to mention the carers and staff who go above and beyond to
cater for their every need in terms of daily care. The programme of entertainment and activities is fantastic, and as a family, we feel that our loved ones are safe and happy in such wonderful surroundings. Would highly recommend it to anyone looking to find residential care for loved ones!

Reply from Jamal Sheikh, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. It has been a pleasure getting to know your family and I will ensure to pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Relative of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Lodge demonstrates admirably the 'care' in 'care home'.
The staff show compassion and understanding, endless patience which enables my relatives to have some period of relaxation knowing that my relative is safe, secure and being looked after as if I was doing it myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie H (Friend of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Due to lack of attention and poor communication skills my loved one was allowed to walk out and wander the streets until he fell, sustained a head injury and was in hospital for a week. Staff didn’t even notice he was missing, very poor standards of care and then not willing to take responsibility for
the incident, care was fragmented and the resident lost weight whilst under their care.

Reply from Philip Whitaker, Senior Regional Director at South Lodge Care Home - Avery Healthcare

We are very sorry that this incident occurred and we have offered our apologies to the resident and to his family. We reported this incident to the Local Authority's Adult Protection Team and will consider any recommendations they may make. We have since revised our procedures and have increased staffing in our reception area, specifically to monitor the entrance area. However the resident did gain weight whilst staying at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at South Lodge have been great at caring for my mother and helping her to settle in as a resident. Mum feels 'at home' with her own furniture and pictures. She's joining in with activities and enjoying a healthy diet. Everyone has been very supportive of the family, responding to queries and
adjusting Mum's care to suit her needs.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. It has been a pleasure getting to know your mum and I will ensure to pass on your kind words to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey W (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved to South Lodge from another care home. As a result, she is much less anxious and considerably happier, which is down to the excellent care provided by staff here. Despite being in the more advanced stage of dementia, she has been included in activities and enjoys being taken to church.
In addition, her speech and mobility have improved and she is very fond of the carers.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our care home; your feedback is very much appreciated. We are delighted to hear that your mother has settled in with us so well and will pass on your wonderful feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie B (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience at a previous care home, South Lodge managed our mother brilliantly. From the initial introduction, the professionalism of the manager, assessor and both senior care staff and support staff all have provided a very positive experience. Well done to the team, you're a credit to
both residents and their families who feel included in the decision-making for our loved ones, providing a safe and caring environment in which positive memories can be made with out mother.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review our care home, your feedback is truly appreciated. We are delighted that you and your family chose us and that we have met your expectations while supporting your mother. It has been an absolute pleasure getting to know your mother who will bring a smile to our faces on a daily basis. I will be sure to pass your feedback on to the rest of the team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne C (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, welcoming and efficient from enquiry to moving in.
My family were desperate to find respite for my Mother following an unpleasant experience at a different home. I popped in to enquire, fully expecting to have to book an appointment, but I was seen within minutes by Kerstin the customer
services manager. Mum needed a profile bed and this was achieved very swiftly. They were able to accommodate my Mum within 5 days! And after 2 respite stays, she has now become a permanent resident earlier this month. She is very happy there. The care is excellent (there was just a small issue with one carer and this was dealt with and resolved quickly). All the staff are so friendly and the place has such a relaxed and welcoming atmosphere.
They provide a wide range of activities. Very clean and high-quality interior decor.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our care home, your feedback is very much appreciated and it has been a pleasure to welcome your mum and yourself to our South Lodge community. Your continued support has been greatly appreciated and as always if you require any further support you need only ask.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne W (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is nicely decorated, with good meals. The staff are very friendly, and the activities organiser is friendly and helpful and always looking for new ways to entertain the residents. The staff are all very encouraging to the residents. My mum went in for respite and decided to stay!
When I ask
a question of the management, they always reply in a clear and helpful way the same day.
Yes, it is expensive, but in this case, I feel you get what you pay for, and it is worth the extra compared with cheaper homes.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your review of our home; your feedback is appreciated. It has been a pleasure having your mum here with us, and we are all so glad that she has decided to make this her home. The staff will continue to work with you and Mum to make her stay as enjoyable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mel W (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had three weeks of respite at South Lodge Care Home recently whilst I was out of the country. This gave myself and other family members the confidence that they were safe and well cared for. Their accommodation was beautiful, and all the staff did an amazing job looking after their needs
and keeping them happy. It was a huge step for my parents to agree to go into respite as they cherish their independence. The experience was definitely a positive one, as they are both happy to have another stay in the future. Finally, not forgetting the kitchen staff... My parents loved the food and were well-fed during their stay! Thank you, South Lodge.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review South Lodge; it has been our pleasure to support your parents and look forward to welcoming them back soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy R (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Lodge is a competent, caring, friendly and well-run care home. The staff are always knowledgable and helpful and provide an excellent service. The rooms have really good facilities. I would highly recommend them.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. I will be sure to pass on your kind comments. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia S (Friend of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit South Lodge. It is the most warm and most friendly care home I have visited. The staff are all very attentive and interact with the residents, which makes for a very happy environment. I would be more than happy for my loved ones to be in this very special care home.

Reply from Sarah Goswell, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. We look forward to seeing you on your next visit. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah R (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into South Lodge on the 23 December following a fall and breaking her arm. The discharge date kept changing, and one member of staff was so flexible and supported us to ensure we got Mum out of the hospital and in the home before Christmas.
Mum was a reluctant resident as a care home was never
part of her plans, but she agreed to four weeks of respite whilst she got back on her feet and then home.
I could see during this time how much she was settling in and thriving, and after three weeks, she said she loved it and didn't think she wanted to leave. So we are now just about at the three months mark, and I don't think we could have asked for anything more.
Across the board, the staff are professional, kind and caring. The little unpushy encouragement to get Mum involved with the activities has made a world of difference to her confidence.
Visiting Mum now about enjoying time with her rather than having to do 'house stuff',
I know Mum is happy and safe, which is a huge relief; thank you.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted that your mum enjoyed her respite stay with us so much and that she overcame her reticence about living in a care home and decided to become a permanent member of our loving care community, giving you and your family the peace of mind that you deserve. It is lovely to see her back on her feet again, happy and joining in with the daily activities provided by our talented well-being team. Your feedback is truly invaluable to us and our staff team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey D (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to South Lodge three months ago. All the staff have been so welcoming both to her and her visiting family.
The accommodation is clean, homely and well designed with a variety of communal areas to sit in. Mum is able to have small treasured bits of furniture in her flat making it feels like
her own. The little kitchenette and en suite shower room provide an opportunity for retaining aspects of independence. She will certainly enjoy the garden when the weather is warmer!
The daily activities are varied, and the team works hard to invite residents to join in. Mum particularly enjoys her trips out to the neighbouring Church. The care team is always willing to chat through any concerns and show kindness and care for Mum's needs. Thank you, South Lodge!

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that she has soon settled into her new surroundings and has made her room feel homely with familiar treasured pieces of furniture from home. We will continue to support her maintain her independence and visits to the local church. Your feedback is gratefully received. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently came to South Lodge Care Home for some respite care. He was there for almost two weeks.
The care and attention from all the staff and management were second to none.
Very high standards, friendly, reassuring, kind and caring. My sister and I were very impressed with everything
South Lodge had to offer.
Thank you all so much again for looking after dad. It was a huge relief to know he was being cared for in a very positive way.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. It was a true pleasure to care for your father on his two-week respite stay with us, giving you and your family the peace of mind that you deserve. We would be happy to welcome him back at any time should the need arise. Your feedback is gratefully received. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is good. Its strength is the quality of its staff, who are endlessly kind, helpful, friendly and person-centred. They keep us informed about any concerns they may have and are prompt in following any concerns we have.
They have monitored Mum's health and liaised with us and the doctor.
Her room is nice, the garden is lovely, and there are good shared facilities. The meals provided are nutritious, and Mum is encouraged to eat.

Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for reviewing South Lodge Care Home in Leicester. It is a true pleasure to care for your mother and to have her as part of our loving care community. We are delighted to hear how well she has settled into her new home. Our staff team goes above the standards daily to meet individual care needs, we are delighted to hear such positive feedback about their work, and I will be sure to pass this on to the whole team. We look forward to seeing you on your next visit. Best Wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (152 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 198 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.755 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 16 Positive Reviews ÷ 21.2 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (25)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Donna

Donna Bradley

Job Title: Home Manager

Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.


Jamal

Jamal Sheikh

Job Title: Client Liaison Manager

Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.


Frequently Asked Questions about South Lodge Care Home - Avery Healthcare

What types of Care is South Lodge Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does South Lodge Care Home - Avery Healthcare provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does South Lodge Care Home - Avery Healthcare have?

There are 106 Single Rooms.

What are the Facilities & Services at South Lodge Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Lodge Care Home - Avery Healthcare to the centre of Leicester?

1.8 mile(s) as the crow flies, distance by road may be significantly further.